Information last verified:
W164 N9470 Water Street, Menomonee Falls, WI 53051
For more information about senior living options: (844) 490-3973
The staff are well trained and friendly, providing quality care to their patients. It is a nice place. It is very clean and professional. The staff are very nice for those who need this type of treatment.
The management is horrible. The place has gone downhill since last year. Floor staff are overworked, stressed, and underpaid. The owners care only about money to line their pockets. The facility is extremely short-staffed in both day programs and residential. The temp service is horrible and provides inadequate care. The staff do the bare minimum. Multiple NS-owned residential houses had bed bugs, terrible staff, and clients who attack each other; management does nothing.Next Step In Residential Services Water in Menomonee Falls, WI is best suited for families seeking a clean, professional setting where frontline caregivers are capable and compassionate, and where the resident’s needs are moderate rather than crisis-level. The facility earns praise for well-trained staff in day-to-day interactions and for a calm, tidy environment that communicates reliable care on the surface. For seniors or adults who require assistance with daily activities and benefit from structured routines, the setting can feel reassuring and well-run when staffing levels hold steady.
However, this community may not be the best fit for those who require consistently reliable leadership and a fully staffed operation at all times. Several reviewers describe serious management problems, floor staff that feel overextended, and owners who appear focused on financials over welfare. The tension between a clean, friendly surface and deeper safety issues, such as ongoing staffing gaps, problematic temp help, and reports of bed bugs and resident-to-resident aggression, counsels caution. Families with high medical complexity, behavioral risks, or a need for rapid, accountable problem-solving should consider alternatives.
On the upside, when the care team is fully staffed and engaged, care quality can be high. Reviewers highlight well-trained, friendly staff delivering attentive, respectful care, and a setting that feels clean and professional. The repeated note of “nice staff” and “very clean” carries real weight: residents can experience humane interaction and a well-maintained environment that supports daily functioning. These attributes matter for those who rely on predictable routines and courteous caregivers, and they can make a meaningful difference in day-to-day life.
Yet the strongest positives are undercut by the cons. The most troubling issues include persistent understaffing, compensation and resource strains on front-line workers, and management that seems detached from frontline realities. The presence of bed bugs in multiple houses and episodes of resident conflict with limited management intervention create tangible safety and quality-of-life risks. Relying on temporary staffing compounds variability in care, especially during shifts when the most vulnerable residents need consistent supervision and response.
Families evaluating this community should press hard for transparency before committing. Critical questions should cover staffing ratios by shift, supervisor accessibility, incident tracking and resolution, pest-control history, and contingency plans for short-staffing periods. Tours should observe interaction quality during busy times, speak with direct-care workers about workload and morale, and request references from current residents or their families. A clean facility and courteous care are meaningful positives, but they do not fully offset the consequences of weak leadership and staffing instability.
Bottom line: Next Step In Residential Services Water can be a viable option for residents who value a clean, respectful environment and dependable frontline care when staffing is stable and management is responsive. For families prioritizing steadfast governance, predictable staffing, and stronger risk management, alternatives with proven leadership and safer safety records may be the prudent path. A thorough, in-person evaluation, combining tours, candid conversations, and recent performance indicators, will reveal whether the balance tilts toward reliable everyday quality or toward unresolved systemic gaps that could impact safety and continuity of care.
4 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Board and Care HomeBoard and care homes provide a smaller, more intimate setting for seniors who require assistance with daily tasks but do not need the level of care offered by a nursing home. They offer personalized care, meals, and social activities in a homelike environment, ensuring that seniors receive individualized attention and support in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
General Mitchell International (20 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Welcome to Next Step In Residential Services Water, a board and care home located in the peaceful town of Menomonee Falls, WI. Our community offers a range of care services and amenities designed to provide comfort and assistance to our residents.
Our fully furnished accommodations ensure that residents feel at home from the moment they arrive. With well-appointed dining rooms and beautiful outdoor spaces, there are plenty of areas for our residents to relax and socialize. Housekeeping services are provided to maintain a clean and organized environment.
At Next Step In Residential Services Water, we understand the importance of maintaining a healthy lifestyle. Our staff is trained to assist with activities of daily living such as bathing, dressing, and transfers. We also coordinate with healthcare providers to ensure that residents receive the necessary medical attention. Special emphasis is placed on diabetes diets and special dietary restrictions.
Delicious meals prepared by our experienced chefs are served in our dining room, accommodating any special dietary needs. Residents can enjoy their meals alongside fellow community members, fostering a sense of camaraderie and companionship.
We believe in providing opportunities for engagement and enrichment. Scheduled daily activities cater to various interests and abilities, ensuring that there is something for everyone. Whether it's participating in group exercises or enjoying outings to nearby parks or theaters, our residents have numerous options for staying active and involved.
Convenience is paramount at Next Step In Residential Services Water. With nearby cafes, parks, pharmacies, physicians, restaurants, theaters, and hospitals, residents have easy access to essential amenities and healthcare services.
If you or your loved one are looking for a supportive community where individual needs are prioritized, Next Step In Residential Services Water is here to provide compassionate care in a welcoming environment. Contact us today for more information or schedule a visit to experience our community firsthand.
Next Step In Residential Services Water is located at W164 N9470 Water Street, Menomonee Falls, WI 53051 in Waukesha County, Wisconsin
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