W164 N9470 Water Street, Menomonee Falls, WI 53051
For more information about senior living options: (844) 490-3973
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They are well-trained, friendly staff who provide quality care to their patients. The place is nice. The staff are very nice for those who need this type of treatment. The facility is very clean and professional.
The management is horrible. The place has gone downhill since last year. The floor staff are overworked, stressed, and underpaid. The owners care only about money and not about staff or clients. The facility is extremely short-staffed in both day programs and residential. The temp service used provides inadequate care. The staff do the bare minimum. Several NS-owned residential houses had bed bugs, terrible staff, and clients who attack each other, and management did nothing.Experiences at this organization run a wide spectrum, painting a picture that is at once troubling and encouraging depending on who you ask and when you go. On one side, there are persistent complaints about management that many feel is out of touch with front-line realities. Reviewers describe a culture where the leadership seems focused more on financial outcomes than on the day-to-day well-being of staff and clients. Floor staff, in particular, are depicted as overworked, stressed, and underpaid, with many voices concluding that the owners' priorities are not aligned with the needs of the people who live and work there. This perspective casts a long shadow over the overall operation, suggesting a systemic disengagement from the very people the place is meant to serve.
In the more cautionary notes, families and potential clients are advised to be extremely wary. A number of reviewers urge readers not to send their loved ones to the facility, citing severe staffing shortfalls in both the day program and the residential settings. The use of a temporary staffing service is described as inadequate, with claims that the care provided by temps meets only the bare minimum rather than any standard of dependable or compassionate support. This combination of under-resourcing and inconsistent staffing is portrayed as a risk to safety and to the quality of care, leaving residents more vulnerable on a day-to-day basis.
Safety and living conditions emerge as another focal point for concern. Several reviewers recount troubling incidents across multiple residential houses owned by the organization, including reports of bed bugs and a pattern of problematic staff and clients who clash physically. The implication is that management has not intervened decisively to restore order or address repeated safety issues. Those statements contribute to a sense of instability, where the environment appears to oscillate between moments of adequate care and episodes that raise serious questions about oversight and accountability.
Amid these challenges, the narrative is not uniformly negative. There are voices that highlight the opposite experience, praising the competence and warmth of the staff who provide care. "Well trained, friendly staff who provide quality care to their patients" is a refrain that recurs enough to suggest that, when staffing is stable and resources permit, skilled professionals can - and do - deliver meaningful, compassionate support. In the same vein, several reviewers describe the facility itself as a nice, clean, and professional place, with cleanliness and a professional atmosphere cited as positive attributes that contribute to a sense of trust and reliability for those receiving treatment.
Other comments reinforce the sense that the experience can vary markedly by person and by moment. Some reviews emphasize "very nice staff for those who need this type of treatment," implying that for certain conditions or circumstances, the staff's demeanor and the environment can make a significant difference. The contrast between these affirmations and the more critical accounts underscores a complex reality: the quality of care may be highly sensitive to staffing levels, leadership decisions, and the availability of well-trained personnel at any given time.
Taken together, the collection of reviews presents a conflicted portrait. The most urgent concerns center on management priorities, staffing shortages, and safety risks within residential and day-program settings. These issues appear to undermine confidence in the organization as a whole and raise important questions about accountability, resource allocation, and the mechanisms in place to protect residents. Yet, tucked within the critiques are substantial commendations for the care delivered by capable, personable, and professional staff when conditions allow it. The facility's physical environment - described as clean, orderly, and professional - adds a layer of credibility to the positive experiences and helps explain why some reviewers still view the place as valuable.
For anyone considering engagement with this organization, the message from these reviews is nuanced and worth careful attention. The potential for high-quality, empathetic care exists where staffing is stable, oversight is active, and leadership aligns its financial and operational practices with the needs of residents and staff. However, the negative reports about management, under-staffing, and safety incidents cannot be dismissed; they point to underlying structural issues that would require significant improvement to restore confidence and ensure consistent, safe, and compassionate care for all residents.
4 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Board and Care HomeBoard and care homes provide a smaller, more intimate setting for seniors who require assistance with daily tasks but do not need the level of care offered by a nursing home. They offer personalized care, meals, and social activities in a homelike environment, ensuring that seniors receive individualized attention and support in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
General Mitchell International (20 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Welcome to Next Step In Residential Services Water, a board and care home located in the peaceful town of Menomonee Falls, WI. Our community offers a range of care services and amenities designed to provide comfort and assistance to our residents.
Our fully furnished accommodations ensure that residents feel at home from the moment they arrive. With well-appointed dining rooms and beautiful outdoor spaces, there are plenty of areas for our residents to relax and socialize. Housekeeping services are provided to maintain a clean and organized environment.
At Next Step In Residential Services Water, we understand the importance of maintaining a healthy lifestyle. Our staff is trained to assist with activities of daily living such as bathing, dressing, and transfers. We also coordinate with healthcare providers to ensure that residents receive the necessary medical attention. Special emphasis is placed on diabetes diets and special dietary restrictions.
Delicious meals prepared by our experienced chefs are served in our dining room, accommodating any special dietary needs. Residents can enjoy their meals alongside fellow community members, fostering a sense of camaraderie and companionship.
We believe in providing opportunities for engagement and enrichment. Scheduled daily activities cater to various interests and abilities, ensuring that there is something for everyone. Whether it's participating in group exercises or enjoying outings to nearby parks or theaters, our residents have numerous options for staying active and involved.
Convenience is paramount at Next Step In Residential Services Water. With nearby cafes, parks, pharmacies, physicians, restaurants, theaters, and hospitals, residents have easy access to essential amenities and healthcare services.
If you or your loved one are looking for a supportive community where individual needs are prioritized, Next Step In Residential Services Water is here to provide compassionate care in a welcoming environment. Contact us today for more information or schedule a visit to experience our community firsthand.
Next Step In Residential Services Water is located at W164 N9470 Water Street, Menomonee Falls, WI 53051 in Waukesha County, Wisconsin
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