Highlands at Aero Park

Pros

• Chris is a big asset to Highlands at Aero Park for his friendly and efficient follow-up.
• Tammy delivers wonderful tours and is professional and knowledgeable.
• Chris did an excellent job fixing the ceiling fixture in the apartment.
• Chris follows up on maintenance issues and inspects for leaks and other problems.
• The Bark Park has been a godsend for residents and their pets.
• The apartments are beautiful and offer great amenities.
• Tammy explained all the details and amenities thoroughly.
• Chris is prompt, friendly, and knowledgeable, and fixes things quickly.
• Chris is a wonderful asset to Highlands at Aero Park.
• All options were explained and all questions answered by the staff.
• The move-in assistance was professional and friendly.
• Isaac and Angel were professional and friendly during the move.
• The community is welcoming and residents are friendly.
• The fire alarm issue was addressed promptly by Chris.
• Chris fixed the closet doors that had been bumped off.

Cons

• The refrigerator was not installed properly.
• The fiber optic lines are over 160 feet short of reaching Unit 244, preventing Spectrum from connecting any devices.
• Spectrum could not connect any of their seven electronic devices.
• They have no access to their TVs since 9/25 and cannot access all seven devices.
• This situation was very disappointing given the prior walkthrough.
• The property does not accept large dogs.
• They are not keen on living in an active construction zone.
• The landscaping is poor and the hill area looks awful because it was not mowed.

Review

Highlands at Aero Park emerges from these notes as a community that many residents genuinely value for its people, its amenities, and the sense that the management and maintenance teams are responsive when issues arise. A recurring thread throughout the comments is a strong appreciation for the staff, especially one maintenance technician named Chris and the leasing consultant Tammy. Several residents highlight Chris's reliability, friendliness, and problem-solving approach, noting that he follows up, explains things clearly, and makes things right quickly. Tammy is repeatedly praised for her professional, knowledgeable tours and her ability to explain details and guide new residents through the complexities of moving in.

On the maintenance side, Chris is shown to be a standout asset. One resident described him as "polite and professional," capable of tackling a range of tasks - from addressing a wonky ceiling fixture and inspecting rain or water leakage at the patio door and window, to improving water flow under the bathroom sink and adjusting electrical switches in the dining room. Several testimonials emphasize that Chris works quickly, efficiently, and with a customer-friendly approach. In another instance, he fixed closet doors that had been bumped off during a fall, underscoring a level of hands-on care that residents repeatedly call out as exceptional. Across the board, Chris is portrayed as a dependable point of contact who not only fixes problems but also helps residents feel heard and supported.

The couple of larger maintenance-related issues described paint a fuller picture of the resident experience. One unit's move-in was accompanied by a series of challenges - an improperly installed refrigerator, a gas fireplace that would not turn on, and fiber-optic lines that were far too short to reach the unit, leaving Spectrum service unusable for several devices. The situation required Spectrum to provide a hotspot, with continued follow-up from management and the Spectrum team to remedy the lack of TV and device connectivity. Even with these setbacks, the tone remains constructive: management and service teams were proactive in coordinating efforts, offering temporary solutions, and committing to resolving the underlying connectivity and appliance installation problems. The narrative also notes that a pre-move-in walkthrough by Aero Park (Arden Property) had occurred, underscoring that the issues were not a result of neglect but rather a complex set of service challenges that needed time and coordination to address.

Beyond maintenance, the leasing experience receives high marks. Tammy's leadership in tours and her detailed explanations are highlighted as standout positives. One reviewer describes Tammy as "wonderful," with a tour that left them confident in the property. Even in cases where the renters were evaluating whether Highlands could meet all their needs - such as dog policies or proximity to ongoing construction - Tammy's guidance and professionalism consistently emerged as a reassuring element of the experience. The overall sentiment toward the leasing process is that information is shared clearly, questions are answered thoroughly, and residents feel well-supported as they consider settling in.

Residents also comment on the community atmosphere and the breadth of amenities, including indoor pool facilities, a fitness room, social spaces, and other shared areas. The general vibe is one of connectivity and activity, with multiple mentions of friendly neighbors and welcoming residents. Some notes acknowledge the dynamic landscape of the property - construction activity and ongoing development - but even these are framed within the context of a growing, evolving community that residents find appealing rather than off-putting. The Bark Park is singled out as a "godsend" for residents with pets, highlighting how the property's features extend beyond indoor spaces to accommodate animal companions as well.

As with any large living community, there are a few caveats that come up in these reviews. A couple of residents point out concerns about the neighboring environment: the presence of ongoing construction and the need for more handicap accessibility in certain areas, as well as a desire for more furniture and decor that caters to specific resident needs. One reviewer muses about the need for more consistent landscaping and mulch around planted areas, noting that the hill behind the property could use attention. Another reviewer mentions the challenge of locating properties that accept large dogs and an impression that some search filters may not perfectly align with actual policies. These observations underscore that Highlands at Aero Park is not a perfect, static place, but a developing community where residents are attentive to details and vocal about opportunities for improvement.

Taken together, these experiences paint a picture of Highlands at Aero Park as a community that delivers strong value through its people and its amenities. The unwavering praise for Chris's hands-on maintenance work and Tammy's knowledgeable, empathetic guidance stands out as a defining strength. While fiber optic issues, appliance installation challenges, and occasional construction-related inconveniences have caused frustration at times, the responses - grounded in proactive coordination with Spectrum and Arden Property leadership - demonstrate a commitment to resolving problems and improving the resident experience. For renters who prioritize responsive service, clear communication, and a robust set of amenities in a friendly, evolving community, Highlands at Aero Park appears to offer a compelling option. The consistent theme is that when issues arise, residents feel heard, supported, and confident in the people who are helping them settle into their new home.

This part of Menomonee Falls, Wisconsin, offers a convenient location with easy access to various healthcare providers, including physicians, pharmacies, and hospitals within a few miles radius. There are also several recreational options nearby such as parks and theaters for leisure activities. The area features a diverse selection of dining options including cafes and restaurants for residents to enjoy. Additionally, there are places of worship for spiritual needs and transportation services available for added convenience. Overall, this neighborhood provides a well-rounded environment for senior living with essential amenities and services close by.

Physicians

• Town Hall Health Center (1.5 miles)
• Froedtert Orthopaedic, Sports and Spine Center (2.7 miles)
• Drs. Roy and Associates (4 miles)
• Wheaton Franciscan Medical Group (4.1 miles)
• Advanced Health Care (5.2 miles)
• Froedtert Germantown Health Center (5.3 miles)
• Aurora Advanced Healthcare (5.8 miles)

Pharmacies

• Walgreens (1.7 miles)
• CVS Pharmacy (1.8 miles)
• Walgreens (2 miles)
• Walgreens (3.8 miles)
• Walgreens (4.6 miles)
• Walgreens (5.1 miles)
• Walgreens (5.1 miles)

Cafes

• Starbucks (1.8 miles)
• Starbucks (4.2 miles)
• Starbucks (5.7 miles)

Restaurants

• Su Casa Grande (1.9 miles)
• McDonald's (2 miles)
• Hot House Tavern (2.2 miles)
• Qdoba Mexican Eats (3.3 miles)
• Arby's (3.3 miles)
• McDonald's (3.4 miles)
• Culver's (3.4 miles)

Theaters

• Menomonee Falls Cinema Menomonee Falls, Wi (2.9 miles)
• Silverspot Cinema - The Corners of Brookfield (8 miles)

Parks

• Imperial Estate Park (3.3 miles)
• Menomonee Park (3.4 miles)
• Kinderberg Park (4.5 miles)
• Fox Brook Park (5.7 miles)
• Wagner Park (6.8 miles)
• Elm Grove Village Park (6.9 miles)
• A C Hanson Park (6.9 miles)

Hospitals

• Ambulatory EEG Recordings (3.4 miles)
• Rogers Memorial Hospital (8 miles)

Places of Worship

• Northwest Baptist Church (5.6 miles)
• Redemption Lutheran Church (6.3 miles)

Transportation

• U-Haul Moving & Storage (6.7 miles)