459 East Dodge Street, Jefferson, WI 53549
For more information about senior living options: (844) 490-3973
The staff at Alden Estates are friendly, patient, and consistently go above and beyond for residents. The facility is clean, the food is good, and the environment feels welcoming, supporting residents' independence. CNAs, nurses, social services, admissions, and other team members treat residents with dignity, respect, and compassion. Residents form a warm, supportive community where neighbors look out for each other. Leadership is empathetic and responsive, with staff helping families understand and navigate care transitions. The care provided is described as life-affirming and compassionate, including end-of-life care where residents are loved, seen, and valued.
The facility is severely understaffed, leading to slow or absent responses to call lights. A resident was left alone on the toilet for over an hour without assistance, resulting in a fall. A medication error occurred when a constipation medication was given twice daily for several days, causing nonstop diarrhea. A resident contracted COVID-19 and C-Diff during their stay, indicating infection control issues. The social worker was described as lacking compassion, failing to follow through, and even lying about hospice referrals. Agency staff were perceived as uncaring, with residents sometimes only showered weekly and left sitting in urine. A diabetic patient was given a chocolate shake and medications were inappropriately changed. A family had to rescue their loved one after her condition deteriorated, signaling unsafe care.Alden Estates of Jefferson receives a wide spectrum of experiences from families and residents, painting a picture of a place where genuine care and compassion can shine through at times, while systemic challenges can color other days. On the positive side, many reviewers highlight a culture of kindness that starts at the door and extends through every department. From the moment of admission to daily rehabilitation, families repeatedly point to warmth, responsiveness, and a level of attention that helps both residents and their loved ones feel seen and valued. Nurses, CNAs, housekeepers, kitchen staff, transport, and the front desk are often described as going above and beyond. A common thread is the sense that staff members genuinely try to help with practical needs - such as assisting a patient with making calls when a resident doesn't have a cell phone, or guiding a parent and family through the process of transition and daily routines with patience and respect.
Several specific employees and groups are repeatedly named for their impact. The 400 wing gets special recognition from one family, with shout-outs to Donna and Emily for their care, while Alyssa in admissions is praised for her compassionate approach that eases transitions and ensures families understand what's happening. The CNA team is consistently noted for maintaining a smile and treating residents with dignity, and particular gratitude is extended to Sadie and Carol for their attentive care. Across multiple stories, the nursing staff is described as engaged, communicative, and committed to the well-being of residents, with moms and grandmothers described as being treated with courtesy and respect. The atmosphere in the community is further warmed by the social services team and admissions staff, who are seen as pivotal in guiding families through what can be a stressful time.
The experiences of long-term residents and their families add powerful anecdotes about the human side of care. One family shared that their 99-year-old grandmother, who lived there for eight months, encountered warmth and connection from both staff and residents. Neighbors and fellow residents formed a supportive network - knocking on walls to check in on each other, visiting frequently as health declined, and contributing to a sense of belonging and mutual care. In this account, staff not only ensured safety and comfort but also honored the grandmother's dignity and helped the family feel at peace about her care. Several families also report that leadership and clear communication with nurses played a crucial role in providing reassurance and a sense that the resident's care was handled with genuine concern.
Beyond these positive experiences, there are many heartfelt affirmations about the everyday environment when things go smoothly. Family members describe clean, well-maintained facilities, good food, and private rooms with full service options. Some reviewers recount that their loved ones received help with daily living activities, such as showers and laundry, and that the staff's dedication contributed to a sense of regained independence and personal dignity. There is a clear appreciation for the collaboration among caregivers to keep residents safe, clean, and comfortable, with PT/OT teams noted for motivating and supporting physical recovery.
Yet, alongside these successes, a substantial portion of the feedback centers on serious concerns and mixed outcomes. Several reviewers recount troubling experiences that underscore potential gaps in staffing and systems. One family details a distressing sequence in which a loved one with Parkinson's disease was left unattended for a long period, leading to a fall after being left on a toilet. This account also describes delays in response to call lights, with some instances where assistance did not arrive for an extended period, and in one case, a family member was even reprimanded for helping the resident to the bathroom. The fear for safety and the perception of being understaffed are recurring themes in these reviews, with calls for better coverage and more reliable assistance, especially for residents with limited mobility or medical needs.
Other comments focus on medication management and infection control concerns. One family describes a major med error involving a constipation medication that was inappropriately administered twice daily, contributing to recurrent diarrhea. There are references to residents contracting infections such as COVID-19 and C. diff, along with worries about older adults' safety during times of staffing shortages. Communication with the social worker is another area of tension for some families; there are complaints that the social worker did not listen to concerns, failed to follow through with referrals (including to hospice), or did not present a compassionate PR-facing demeanor. These experiences evoke a sense of frustration and disappointment and have led some families to consider legal options or to seek alternative placements after their loved ones' hospital discharge or transfer.
In several stories, families describe a contrast: instances of excellent care and moments of strong advocacy by staff, followed by episodes that leave families concerned about consistent quality. Some reviewers acknowledge improvements over time and cite examples of staff going the extra mile to support a resident's comfort and safety. Others emphasize that while the facility can be a nurturing environment, the reality of understaffing and inconsistent responsiveness can undermine the overall experience. A few accounts reflect a belief that the facility is making efforts to improve, but not fast enough to address critical safety and care gaps.
Overall, Alden Estates of Jefferson emerges as a place of dual realities. There are abundant testimonies of care characterized by kindness, dignity, and genuine concern from many staff members who treat residents like family. The very personal stories - ranging from a grandmother who felt seen and cherished to a patient who regained a measure of independence with the help of attentive aides - illustrate what attentive, compassionate care can look like in practice. At the same time, there are serious cautionary notes about staffing levels, responsiveness to call lights, medication safety, and the quality of communication with families. For families evaluating a potential stay or transition for a loved one, these reviews suggest a need for a balanced approach: visit with questions ready, observe call-light responses, talk to multiple staff members, ask about staffing patterns and how they are managed, and discuss specifics of medication administration and infection control protocols. The community is capable of delivering remarkable, person-centered care, but achieving consistently high standards appears to hinge on addressing staffing and communication challenges that some residents and families have experienced.
4 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Board and Care HomeBoard and care homes provide a smaller, more intimate setting for seniors who require assistance with daily tasks but do not need the level of care offered by a nursing home. They offer personalized care, meals, and social activities in a homelike environment, ensuring that seniors receive individualized attention and support in their golden years.
Memory CareMemory care is crucial for seniors as it provides specialized support and services for individuals with dementia or Alzheimer's disease. These programs offer a safe and secure environment where residents receive personalized care, cognitive stimulation, and help with daily activities. Memory care helps seniors maintain their independence, quality of life, and dignity while also providing peace of mind for their families.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs. Dementia waiverDementia waivers are essential for seniors as they provide critical protections and accommodations for those experiencing cognitive decline. These waivers ensure individuals with dementia receive appropriate care, support, and resources to maintain their quality of life and dignity as they navigate the challenges of this progressive condition.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Hospice waiverHospice waivers are important for seniors because they allow individuals to receive specialized end-of-life care and support at home or in a hospice facility. This waiver ensures that seniors can access the necessary resources and services to maintain comfort and dignity during their final days.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults. Mild cognitive impairment"Mild cognitive impairment" is important for seniors because it is an early stage of cognitive decline that can potentially progress to more severe conditions such as dementia. Recognizing and addressing mild cognitive impairment can help seniors receive appropriate care and support to maintain their quality of life and independence for as long as possible.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Specialized memory care programmingSpecialized memory care programming is crucial for seniors with cognitive impairments such as dementia or Alzheimer's disease. These programs provide a safe and supportive environment tailored to the unique needs of individuals with memory loss, helping them maintain their independence, dignity, and quality of life.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Ellens Place is an assisted living community located in Jefferson, WI. We offer a variety of care services including board and care home as well as memory care. Our residents enjoy a comfortable and fully furnished living space with access to amenities such as a dining room, garden, and outdoor space. Housekeeping services are provided to ensure a clean and organized environment.
We understand the challenges that come with aging or memory loss, which is why our dedicated staff is trained to provide personalized assistance with activities of daily living, bathing, dressing, and transfers. We work closely with health care providers to coordinate any necessary medical care and offer specialized memory care programming for residents with dementia or mild cognitive impairment.
At Ellens Place, we prioritize the well-being of our residents by providing a mental wellness program and offering services such as medication management and diabetes diet support. Special dietary restrictions are accommodated in our dining options to ensure all residents receive proper nutrition.
Transportation arrangements for medical appointments are available for added convenience. Additionally, we are located near cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, theaters, and hospitals to provide easy access to various amenities in the community.
If you're looking for a caring atmosphere where your loved one's needs will be met while maintaining their independence and quality of life, Ellens Place in Jefferson has everything you need.
Ellens Place is located at 459 East Dodge Street, Jefferson, WI 53549 in Jefferson County, Wisconsin
Ellens Place offers a comprehensive suite of features tailored to support residents with dementia and Alzheimer's disease, enhancing their quality of life and ensuring their needs are met. Assistance with dressing and bathing helps residents maintain personal hygiene and dignity, while meal preparation and service ensure that nutritional needs are addressed in a way that resonates with their preferences. Medication management is critical in preventing confusion or missed doses, safeguarding health outcomes. Transportation arrangements for medical visits facilitate access to necessary healthcare services, promoting continuity of care through coordination with healthcare providers. Activities of daily living assistance supports independence while 24-hour supervision ensures safety. The dementia waiver allows for specialized approaches to care, complemented by a mental wellness program designed to uplift spirits and cognitive function. Programs addressing mild cognitive impairment and other specialized memory care initiatives provide structured opportunities for engagement, helping to maximize cognitive abilities and foster social connections within the community.
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