N109 W17000 Ava Circle, Germantown, WI 53022
For more information about senior living options: (844) 490-3973
What level of care are you interested in?
Assisted Living
Memory Care
Independent Living
Skilled Nursing Facility
Continuing Care Retirement Community (CCRC)CCRC
Other
The team and residents welcomed her immediately, making her feel like family from the start. Residents enjoy three meals daily, medication delivery, rapid assistance, engaging activities, therapy, friends, a hair salon, all under one roof. Families report their loved ones are very happy and relaxed in the community. The staff are caring, patient, and consistently go above and beyond. The Engle Haus team coordinates care seamlessly, earning heartfelt appreciation from families. Raquel keeps residents engaged with creative activities, and RN Emily is described as an absolute gem. Families feel relief knowing their loved ones are happy and well cared for. The memory care unit is described as heaven on earth, with staff called Earth Angels. The apartments with balconies and the overall care are highly valued. The facility maintains open, regular updates with families through texts and phone calls.
One reviewer warned others not to send elderly family members to the facility, stating that from the Director to the front desk the motto is "Not my job," and describing a resident who wasn't returned for almost four hours, prompting police involvement. Another reviewer claimed care was very poor and that they were in the process of moving their dad, having given six months without any improvement and blaming the facility. A reviewer alleged the facility kept (stole) their elderly mother's $2,500 community fee and refused to refund it, calling for accountability. A reviewer criticized upper management as hard to work with and noted maintenance issues, including stained carpeting, floors not being cleaned, and the kitchen not being clean. A reviewer described the food as mediocre and the kitchen cleanliness lacking, with at least one instance of poor overall care.Across The Gables family of communities, families share a powerful mix of gratitude and concern, often anchored in vivid, personal stories about transitions, daily care, and the people who make a difference. On one hand, many families describe a welcoming, home-like environment where staff members go above and beyond to ease the move, keep everyone informed, and create meaningful daily routines. On the other hand, a smaller but serious set of experiences centers on operational hiccups, communication gaps, and financial or administrative friction that left some loved ones feeling unsettled. Taken together, these testimonials sketch a portrait of a place that many families rely on and value deeply, while also highlighting areas where improvements are needed.
A recurring thread among the most positive accounts is the powerful support offered during and after transitions. One mother moved to The Gables Assisted Living in mid-July and was greeted with open arms by staff members who quickly helped her settle in. The team - named individually by grateful family members - made the move feel seamless and familial. Jamie, Liz, Emily, and Clay are frequently credited with shepherding the process, making the new apartment feel like home, and providing a steady hand through the initial adjustment. Families report that the resident now enjoys three meals a day, medication delivery, quick response to calls at the press of a button, and the reassurance that medications are taken correctly. The breadth of daily life - activities, therapy, social opportunities, a hair salon, and convenient all-in-one services - transformed what had worried the family about a possible loss of independence into a bright, enjoyable chapter. The sentiment is heartfelt: they never imagined life could be so fulfilling at this stage, and they describe their mother as happier and more relaxed than in years past.
The Engle Haus campus frequently receives similar praise. Several families emphasize the warmth and attentiveness of Liz, Jamie, and the rest of the team, who coordinate care with a sense of purpose and efficiency. Residents are described as kept busy with a full slate of activities, to the point that the mom or dad is rarely in their room because there's always something engaging happening. Raquel - the activity coordinator - has her fans for planning and keeping boredom at bay, while Clay's handyman contributions are noted with appreciation. The onsite nurse, Emily, is repeatedly highlighted as compassionate, professional, and a steady, reliable presence for both families and residents. The sense of community is reinforced by the way staff gather and share updates, including text and phone communications with family members to ensure everyone remains informed. In several testimonials, families express relief and gratitude that their loved ones are content, social, and well cared for, which in turn gives them peace of mind about the care they're receiving.
Another facet of the extended Gables family is Matterhaus, the memory unit, which many describe as a haven for residents and their families. For some, the memory unit feels like "heaven on earth" for those coping with memory-related needs, underscored by a staff who are described as Earth Angels - caring, patient, and deeply dedicated. Case management is portrayed as highly attentive and supportive, with families expressing confidence in the level and quality of care. This sense of specialized, compassionate care is echoed by those who have had loved ones transition from assisted living into memory care, who report feeling secure that their relatives are in good hands within a warm, home-like environment.
Across these campuses, individual anecdotes repeatedly emphasize the people who make the difference. Another round of testimonials highlights a smooth onboarding experience for a mother who, along with her daughter and grandchildren, felt that the Engle Haus team was "sold on" the facility from the outset. The memory of care is not only about safety and routines but about the emotional resonance - an environment where the resident looks forward to each day, participates in activities, and remains connected with family through updates and photos. The overarching message is one of genuine gratitude for staff who listen, coordinate with external providers like hospice when appropriate, and foster a sense of continuity and belonging as families navigate aging and care needs.
However, not every experience aligns with this prevailing positivity. There are pointed, serious concerns raised by some families that demand attention. One review dramatically warns others away, describing a coastal reminder of where best practice and empathy fall short: an environment where the director and front desk attitude are perceived as dismissive, with the motto "Not my job" supposedly guiding service delivery. The most alarming part of this account centers on transportation coordination through UHC Optum for elderly residents gone awry - extended return times, a missing return ride, and a situation so concerning that local police had to intervene to bring a resident home. The reviewer emphasizes the gravity of abandonment concerns and expresses grave disappointment, even anger, toward what they view as a breakdown in accountability and care.
There are also concerns about financial and administrative aspects. In one extended family story, after a father's move into assisted living, the care was described as poor enough to prompt relocation. The same family alleges a community fee of $2,500 that was not refunded after the move-out, asserting that the facility kept funds that should have been returned. Combined with comments about "upper management" being difficult to work with, stained carpeting in common areas, and concerns about kitchen cleanliness and cleaning of apartments, these remarks underscore that, for some families, inconsistent operations and perceived financial rigidity weigh heavily on overall satisfaction.
In sum, The Gables and its related Engle Haus and Matterhaus communities appear to be places where many families experience real warmth, compassionate care, and meaningful engagement for their loved ones. The consistent praise for individual caregivers, coordinators, and activity staff speaks to a culture of attentiveness and connection that many families value deeply. Yet there is a clear countercurrent of significant concerns - primarily around management responsiveness, transportation logistics, cleanliness, and financial policy. For families considering these facilities, the stories suggest a strong potential for high-quality, person-centered care, tempered by a need to inquire thoroughly about transportation arrangements, billing practices, and how management addresses complaints and works with families in times of transition or difficulty. The best path forward, as these accounts convey, is open, proactive communication with the care team and administrative leadership to ensure expectations align with realities and that the residents' well-being remains the shared priority.
26 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
General Mitchell International (22 miles away)
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Matterhaus in Germantown, WI is an assisted living community that offers a range of amenities and care services to meet the needs of its residents. The community provides comfortable and fully furnished living spaces with cable or satellite TV, a dining room, kitchenette, and outdoor space for residents to enjoy. Housekeeping services ensure that residences are kept clean and tidy.
Care services at Matterhaus include 24-hour supervision and assistance with activities of daily living such as bathing, dressing, and transfers. Medication management is also provided to ensure that residents receive their medications on time and as prescribed. The community follows special dietary restrictions including diabetes diet and offers delicious meal preparation and service in a restaurant-style dining setting.
To promote mental wellness, Matterhaus has a mental wellness program in place for its residents. Additionally, the community encourages an active lifestyle with resident-run activities as well as scheduled daily activities for all to participate in.
The location of Matterhaus is convenient, with cafes, parks, pharmacies, physicians, restaurants, and theaters nearby. This allows residents easy access to essential services as well as recreational opportunities outside the community. Overall, Matterhaus provides a caring and supportive environment where residents can live comfortably while receiving the assistance they need.
Matterhaus is located at N109 W17000 Ava Circle, Germantown, WI 53022 in Waukesha County, Wisconsin
The Gables of Germantown
Germantown, WI
Attentive staff, clean and well-maintained facilities, engaging activities, and on-site care.
The Gables of Germantown costs
The Gables of Germantown reviews
The Gables of Germantown images
Virginia Highlands Health And Rehab
Germantown, WI
Extensive amenities and 24/7 care in a connected community.
Virginia Highlands Health And Rehab reviews
Virginia Highlands Health And Rehab images
Frontida of Germantown
Germantown, WI
Caring, attentive staff in a clean, welcoming environment with engaging activities.
Frontida of Germantown costs
Frontida of Germantown reviews
Frontida of Germantown images
Synergy HomeCare of Germantown
Germantown, WI
Compassionate, responsive caregivers who form strong client relationships.
Synergy HomeCare of Germantown reviews
Synergy HomeCare of Germantown images
FirstLight Home Care of West Bend
Germantown, WI
Prime location with easy access to cafes, parks, pharmacies, physicians, restaurants, and theaters.
FirstLight Home Care of West Bend reviews
FirstLight Home Care of West Bend images
Fairway Knoll
Germantown, WI
Intimate community with a lower studio rate than county/state averages.
Fairway Knoll costs
Fairway Knoll reviews
Fairway Knoll images
Riverview Village Senior Living
Menomonee Falls, WI
Warm, welcoming atmosphere with caring staff, good dining, and engaging activities.
Riverview Village Senior Living costs
Riverview Village Senior Living reviews
Riverview Village Senior Living images
Grace Commons
Menomonee Falls, WI
Beautiful, modern facility with restaurant-style dining and attentive staff.
The Arboretum
Menomonee Falls, WI
Friendly, caring staff and a strong sense of community with engaging activities.
The Arboretum costs
The Arboretum reviews
The Arboretum images
The deductibility of assisted living expenses on taxes hinges on factors like the individual's medical condition and service nature, typically requiring the resident to be "chronically ill" per IRS definitions. Taxpayers may deduct eligible medical expenses related to personal care services but generally not rent unless primarily for medical care, and they should maintain thorough documentation to support claims while considering itemizing versus standard deductions.
Assisted Living Support for Veterans: A Complete and Detailed Overview
The guide highlights the importance of assisted living facilities for aging veterans needing daily support, discusses unique challenges they face, and outlines available financial assistance from the VA, including the Aid and Attendance program. It emphasizes understanding eligibility criteria and navigating the VA system to access necessary benefits effectively.
Exploring the Contrasts Between Assisted Living and Skilled Nursing
The article compares assisted living and skilled nursing facilities, detailing their differing levels of assistance, medical support, cost structures, and day-to-day experiences. It emphasizes that assisted living is for those needing help with daily activities while maintaining independence, whereas skilled nursing facilities provide intensive medical care with 24-hour staff supervision.
Is Assisted Living Deductible on Your Taxes? Understanding the Complexities of Assisted Living Expenses and Deductions