Information last verified:
N109 W17000 Ava Circle, Germantown, WI 53022
For more information about senior living options: (844) 490-3973
The team and residents welcomed the new resident immediately, making her feel like family from day one. The Gables provides meals, medication delivery, prompt button-press assistance, and a full slate of activities under one roof. The mother is very happy and relaxed, enjoying meals, activities, and convenient care. The staff are caring and patient, earning heartfelt thanks from families. Liz and Jamie are kind, informative, and coordinate seamlessly. Raquel’s activities are a hit, and the photo journals are appreciated by families. Emily, the onsite nurse, is compassionate, professional, and keeps residents comfortable and well cared for. The Engle Haus staff go above and beyond to look after residents, giving families peace of mind. The Engle Haus and Matterhaus teams make personalized care and happiness a top priority every day.
They are very concerned that the father's complaints were ignored for over five days at the Gables Facility, calling it unacceptable. They claim the staff motto is “Not my job,” implying a dismissive attitude from front desk to management. They report that rides arranged through UHC Optum were not timely, leaving the resident stranded for almost four hours. They note an instance of alleged theft by a nurse, raising serious safety concerns. They state the care was very poor, leading to moving their dad, with no noticeable improvement after six months. They allege the facility kept the $2,500 community fee and refused to refund it. They describe upper management as hard to work with and the facility not well kept, with stained carpeting and questionable cleanliness of common areas.Matterhaus and its Engle Haus/Gables campus in Germantown is best suited for families seeking a warm, highly engaged memory-care-forward environment where residents stay busy, well-supported, and connected to caregivers who feel like an extended family. The memory care unit on the Matterhaus side earns particularly strong praise, described as “heaven on earth” by visiting families who witness residents actively crafting, socializing, and participating in structured activities. The on-site RN, consistent med-management, and the ability to deliver meals, therapy, and salon services under one roof create a cohesive ecosystem that reduces family anxiety and keeps daily routines predictable. For seniors who value constant contact with staff, rapid response to button alerts, and a robust calendar of events, this is a compelling fit.
There are clear reasons families may want to consider alternatives. Some reviews raise red flags about management responsiveness and transportation coordination, including instances where a resident was not returned promptly and required police involvement to ensure safety. Financial friction also surfaces in a few accounts, with disputes over a community fee and questions about refunds. Facility cleanliness and upkeep receive mixed signals in the independent-to-assisted transition narrative, including concerns about carpet wear and general upkeep. Those who prioritize flawless administrative reliability, transparent billing with minimal risk of disputes, and meticulous facility maintenance might want to compare other local options before committing.
The strongest positives, the care team’s devotion, the depth of programming, and the coordinated, family-inclusive approach, often offset the cons. Families repeatedly highlight staff kindness, steady engagement, and a sense that caregivers truly know the residents’ needs. The Engle Haus team, in particular, is praised for going “above and beyond” with an emphasis on activity planning, companionship, and real-time updates to families. The on-site RN and the ability to coordinate hospice and medications seamlessly translate into peace of mind when a loved one’s health needs evolve. The atmosphere feels homey and intimate, with social calendars that keep residents out of rooms and connected to meaningful daily rituals.
Specific staff leadership and team continuity stand out as a recurring strength. Names like Jamie, Liz, Emily, Raquel, and Clay appear across multiple stories as anchors who communicate clearly, manage transitions smoothly, and keep families informed through texts and updates. The memory unit’s supporters are often described as “Earth Angels,” and the care management model emphasizes individualized plans and hands-on involvement from the nursing team. The result is a pattern of reliable, compassionate care that can substantially alleviate family worry, particularly for those navigating memory-care needs or ongoing medication management.
From a practical standpoint, families evaluating Matterhaus Engle Haus should probe transportation reliability, care-planning processes, and how the campus handles routine maintenance. Tours should include eyes-on checks of common areas and living spaces, a conversation with the director about how community fees are applied and refunded, and a review of the current care schedule for memory-care residents. It is wise to request a direct point of contact for daily concerns, a documented care plan, and recent examples of family communications. If possible, solicit candid feedback from current residents or families about responsiveness during off-hours and how staff handle unexpected health shifts.
Overall, Matterhaus and Engle Haus present a compelling option for families who want a caregiving team that acts with urgency, warmth, and purpose. The combination of a strong memory-care focus, a lively activity program, and transparent family engagement creates a powerful sense of security for loved ones who need daily support and complex care coordination. However, potential residents should enter with eyes open about leadership dynamics, transportation reliability, and financial policies, recognizing that these factors can tilt the experience from excellent to merely solid if not carefully managed. For families willing to invest in consistent communication and a campus that treats care as a daily, collaborative mission, this community stands out as a standout in its class.
26 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
General Mitchell International (22 miles away)
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Matterhaus in Germantown, WI is an assisted living community that offers a range of amenities and care services to meet the needs of its residents. The community provides comfortable and fully furnished living spaces with cable or satellite TV, a dining room, kitchenette, and outdoor space for residents to enjoy. Housekeeping services ensure that residences are kept clean and tidy.
Care services at Matterhaus include 24-hour supervision and assistance with activities of daily living such as bathing, dressing, and transfers. Medication management is also provided to ensure that residents receive their medications on time and as prescribed. The community follows special dietary restrictions including diabetes diet and offers delicious meal preparation and service in a restaurant-style dining setting.
To promote mental wellness, Matterhaus has a mental wellness program in place for its residents. Additionally, the community encourages an active lifestyle with resident-run activities as well as scheduled daily activities for all to participate in.
The location of Matterhaus is convenient, with cafes, parks, pharmacies, physicians, restaurants, and theaters nearby. This allows residents easy access to essential services as well as recreational opportunities outside the community. Overall, Matterhaus provides a caring and supportive environment where residents can live comfortably while receiving the assistance they need.
Matterhaus is located at N109 W17000 Ava Circle, Germantown, WI 53022 in Waukesha County, Wisconsin
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