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Matterhaus in Germantown, WI

Matterhaus is an assisted living community in Germantown, WI.

Information last verified:

N109 W17000 Ava Circle, Germantown, WI 53022

For more information about senior living options: (866) 208-4318

4.2 from 26 reviews
5 stars
20
4 stars
0
3 stars
2
2 stars
0
1 stars
4

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Top 5% Senior Living Community in 2024

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Overall Review of Matterhaus

common 20 reviews mention this

Care team is central to visits

Residents and families repeatedly describe a caring, responsive team that helps make daily life easier.

Many reviewers say the staff made transitions smoother and helped residents feel welcomed, safe, and supported. Several specifically call out nurses and care coordination, including medication-related help and regular updates to families. A few reviewers raise serious concerns about responsiveness and follow-through, including unanswered messages, ride return problems, and one allegation involving staff conduct. Taken together, the reviews point to strong day-to-day support, with some isolated but significant breakdowns mentioned by families.

common 11 reviews mention this

Activities keep residents engaged

Families describe a steady schedule of activities that helps residents stay busy and social.

Reviews frequently mention residents staying engaged through planned activities, therapy, and opportunities to socialize. Multiple families describe favorites like crafts, games, and group events, and a few mention photo updates that made it easier to see what was happening day to day. Even when one reviewer raises concerns about facility upkeep, they still acknowledge the existence of support and ongoing engagement. Overall, activities come through as a consistent part of the resident experience in the reviews.

common 2 reviews mention this

Medication help and response

Medication support and quick help are described as practical parts of care.

One review highlights medication delivery and assistance “at the press of a button,” with a fast response. Another describes care being coordinated around medications, with the RN and hospice working together to manage what residents need. These comments align with residents getting hands-on support when families are not there. Still, other reviews include complaints about communication and follow-through, so experiences can vary.

common 3 reviews mention this

Memory care experiences are mentioned

Some residents shift into memory-focused programming, and families describe noticeably different days.

Several reviewers describe a move from assisted living into a memory care setting, saying the resident became more engaged and comfortable. One family calls the memory unit a standout environment, noting the resident staying busy with activities during visits. Another describes confidence in staff and management after a move to memory care, along with ongoing engagement. While structured information provided here centers on assisted living, reviews clearly reference memory-focused care in daily life.

caveat 2 reviews mention this

Dining is mixed

Dining shows up in reviews as both a highlight and a point of concern.

One reviewer praises having three meals a day and ties it to a calmer routine. Another reviewer expresses dissatisfaction, describing food as “so, so,” cooks changing, and concerns about kitchen cleanliness. The remaining reviews don’t focus heavily on dining, so what families say appears uneven. Overall, dining support seems important to daily life, but experiences aren’t consistently described.

caveat 5 reviews mention this

Service issues and serious concerns

A smaller set of reviews describes failures in responsiveness, upkeep, or staff handling.

Some reviewers report communication problems, including unanswered messages or inadequate attention to complaints. Others describe specific breakdowns such as ride coordination not working as expected, with a resident needing outside help to get back. There are also concerns about facility upkeep and apartment cleaning, and one reviewer alleges staff wrongdoing. These themes are not mentioned in most reviews, but they are direct, specific, and important when families weigh fit.

How we summarize

Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.

Features

Housing

  • 26 resident community capacity 26 resident community capacity

Types of Care

  • Assisted Living Assisted Living

Amenities

  • Beauty salon Beauty salon
  • Cable or satellite TV Cable or satellite TV
  • Dining room Dining room
  • Fully furnished Fully furnished
  • Garden Garden
  • Housekeeping services Housekeeping services
  • Kitchenette Kitchenette
  • Move-in coordination Move-in coordination
  • Outdoor space Outdoor space
  • Restaurant-style dining Restaurant-style dining
  • Small library Small library
  • Telephone Telephone
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet available

Transportation

  • General Mitchell International (22 miles away) General Mitchell International (22 miles away)

Care Services

  • 24-hour call system 24-hour call system
  • 24-hour supervision 24-hour supervision
  • Activities of daily living assistance Activities of daily living assistance
  • Assistance with bathing Assistance with bathing
  • Assistance with dressing Assistance with dressing
  • Assistance with transfers Assistance with transfers
  • Diabetes diet Diabetes diet
  • Meal preparation and service Meal preparation and service
  • Medication management Medication management
  • Mental wellness program Mental wellness program
  • Special dietary restrictions Special dietary restrictions

Dining

  • Diabetes diet Diabetes diet
  • Special dietary restrictions Special dietary restrictions

Activities

  • Community-sponsored activities Community-sponsored activities
  • Resident-run activities Resident-run activities
  • Scheduled daily activities Scheduled daily activities

Nearby Places of Interest

Physicians

  • Froedtert Germantown Health Center (0.4 miles)
  • Advanced Health Care (0.6 miles)
  • Froedtert Orthopaedic, Sports and Spine Center (2.4 miles)
  • Town Hall Health Center (3.6 miles)
  • Shaibal Mazumdar MD (3.7 miles)
  • Aurora Advanced Healthcare (3.7 miles)
  • West Bend Clinic-Jackson (8.2 miles)

Restaurants

  • Robert's Frozen Custard (0.8 miles)
  • McDonald's (0.8 miles)
  • Bubs Irish Pub (1 miles)
  • Barley Pop Pub (1 miles)
  • Precinct Tap & Table (1.1 miles)
  • Von Rothenburg Bier Stube (1.1 miles)
  • McDonald's (1.6 miles)

Pharmacies

  • Walgreens (1 miles)
  • Walgreens (3.3 miles)
  • CVS Pharmacy (3.3 miles)
  • Aurora Pharmacy (3.6 miles)
  • Walgreens (6.7 miles)
  • Walgreens (6.8 miles)
  • Walgreens (7 miles)

Parks

  • Kinderberg Park (1.4 miles)
  • Menomonee Park (5 miles)
  • Richfield Nature Park (6.4 miles)
  • A C Hanson Park (7 miles)
  • Thiensville Village Park (7.2 miles)
  • Jackson Park (7.9 miles)
  • Imperial Estate Park (8 miles)

Theaters

  • Menomonee Falls Cinema Menomonee Falls, Wi (2.2 miles)

Cafes

  • Starbucks (3.2 miles)
  • Starbucks (7.6 miles)
  • Starbucks (8.4 miles)
  • Cedarburg Coffee Roastery (8.8 miles)
  • Starbucks (8.8 miles)
  • Java House (8.8 miles)

Hospitals

  • Ambulatory EEG Recordings (5.8 miles)
  • Rogers Memorial Hospital (8 miles)
  • Ascension Columbia St. Mary's Ozaukee - Cedarburg (8.1 miles)
  • Froedtert Jackson Health Center (8.2 miles)

Transportation

  • U-Haul Moving & Storage (8.3 miles)

Places of Worship

  • Redemption Lutheran Church (9.1 miles)

Frequently Asked Questions

Where is Matterhaus?

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