Virginia Highlands Health And Rehab in Germantown, WI
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W173 N10915 Bernies Way, Germantown, WI 53022
For more information about senior living options: (844) 490-3973
The staff did a great job. The father-in-law was making great progress after hip replacement. The team at Virginia Highlands made the family feel valued and respected during their mourning. The family never felt rushed and was offered coffee, juice, water, and snacks. The facility was clean. The staff were friendly. They were very happy with the care provided for their mom, who enjoyed the activities. The staff genuinely cared about the mom and her rehab stay. The care from the social worker to the RNs and CNAs was wonderful. The therapy department is top notch; PT and OT are fantastic. The nurse Funola was exceptional and took great care of the patient. Grandma Merle turned 100; the staff kept grandma safe and happy.
The facility is described as dirty and unhygienic, with filthy conditions and sheets. The staff are frequently rude, uncaring, and short-staffed, leading to poor care. Residents wait for help for hours, including bathroom assistance and getting water. Basic needs like showers and hygiene are not consistently provided; some residents go days without a shower. Medications and pain management are inconsistently administered, causing unnecessary suffering. Management and front desk responses are slow and communication is poor. There are reports of neglect or abusive behavior by staff toward residents. Security concerns are raised, with claims that outsiders could walk in unnoticed. Some reviews call the place the worst facility and urge others not to use it or to shut it down. Families recount having to intervene to care for loved ones due to neglect.Virginia Highlands Health and Rehab in Germantown is best suited for families prioritizing aggressive rehabilitation outcomes and the ability to actively monitor daily care. The rehab department consistently earns praise for driving mobility gains after surgery or stroke, with therapists who push patients to regain function. The building is described as clean and pleasant, and several staff members - often including the Activities Director and certain nurses - are noted for warmth and engagement. For families who want measurable progress in a structured rehab plan, this facility can deliver meaningful results.
However, those considering alternatives should note significant red flags. Across many reviews, concerns recur about understaffing, long waits for assistance, and inconsistent attention to basic needs such as hygiene and bathroom help. Reports of medication errors, missed showers, and calls going unanswered appear frequently. A pattern of management responsiveness and accountability also emerges in some accounts, with families describing rude responses and slow problem resolution. For long-term residents or those with complex needs, the risk of neglect or abrupt lapses in care makes a compelling case to look elsewhere.
On balance, the strongest asset is rehabilitation. When therapy is active, PT, OT, and sometimes speech therapy are described as dedicated and effective, with residents showing real mobility gains and renewed independence. Cleanliness and a generally pleasant environment support recovery, and several care staff go above and beyond to coordinate with therapists. Yet these positives rarely erase daily care frictions. The rehab wins matter, but their impact is limited to the therapy period; after discharge or when therapy ends, ongoing daily care becomes the deciding factor for overall well-being.
From a safety and reliability standpoint, the reviews reveal troubling patterns. Allegations range from delayed pain management to improper hygiene to neglect that requires family advocacy. Instances of bed safety issues, questions about how medications are administered, and even accusations of theft or mistreatment color many families' impressions. Even when therapy is praised, the impression of a reactive leadership culture - where problems are acknowledged only after families raise alarms - undermines confidence. These narratives are not isolated; they appear across many profiles, creating a persistent caution for any family weighing this choice.
Families weighing this community should insist on concrete safeguards before admission. Seek a clear, current rehab and long-term care plan with measurable goals and weekly progress notes. Demand transparent staffing ratios, especially on evenings and weekends, and verify that call lights are answered promptly. Tour the facility with a critical eye for hygiene, promptness, and respect in how residents are spoken to and assisted. If rehab is the priority, negotiate a structured schedule and a guaranteed therapist-to-patient ratio; consider a trial period with explicit benchmarks. Designate a family liaison to stay engaged and ensure communications are timely and complete.
Bottom line: Virginia Highlands Health and Rehab can deliver real rehab progress when therapy teams are engaged and the environment supports cleanliness and respect. However, the outsized concerns about staffing, daily care consistency, and safety cannot be ignored. For families whose priority is reliable daily care and a consistently compassionate culture, stronger alternatives should be pursued. For those with a primary rehab objective and the capacity to monitor care closely, this community remains a viable option - provided clear expectations are set and accountability is built into the arrangement.
121 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
General Mitchell International (22 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Virginia Highlands Health And Rehab in Germantown, WI is an assisted living community that offers a wide range of amenities and care services to seniors. The community is equipped with a beauty salon, where residents can enjoy haircuts, styling, and other beauty services. Residents can also enjoy their favorite TV shows or movies with the cable or satellite TV available in their rooms.
Transportation needs are taken care of by the community, as they provide community-operated transportation as well as transportation arrangements for non-medical purposes and doctor's appointments. A computer center is available for residents to stay connected with their loved ones or browse the internet at their convenience.
Meals are provided in a restaurant-style dining room, accommodating special dietary restrictions if necessary. Housekeeping services ensure that the living areas are clean and tidy, while move-in coordination assists new residents in settling into their new home smoothly.
Residents have access to various recreational spaces within the community, including a fitness room for exercise and wellness activities. There is also a gaming room for entertainment purposes and a small library for reading enthusiasts. Outdoor spaces such as gardens provide opportunities for relaxation and enjoying nature.
Care services are available around the clock, with a 24-hour call system and supervision to ensure residents' safety and well-being. Assistance with daily living activities such as bathing, dressing, and transfers is provided by trained staff members. Medication management ensures that residents receive their medications on time.
The community takes mental wellness seriously and offers a mental wellness program to support the emotional health of its residents. Special dietary restrictions can be accommodated, ensuring that each resident's nutritional needs are met.
Social engagement is encouraged through concierge services, planned day trips, resident-run activities, scheduled daily activities, and fitness programs designed to keep residents active and engaged within the community.
Conveniently located near cafes, parks, pharmacies, physicians' offices, restaurants, and theaters gives residents easy access to various amenities and resources in the surrounding area.
Overall, Virginia Highlands Health And Rehab provides a comfortable and supportive environment for seniors, with a range of amenities and care services that promote wellness and social engagement.
Virginia Highlands Health And Rehab is located at W173 N10915 Bernies Way, Germantown, WI 53022 in Waukesha County, Wisconsin
Virginia Highlands Health And Rehab on seniors.fyi includes 11 photos including images showing interior, landscaping, windows, parking, building, tree, dining, architecture, and more.
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