Virginia Highlands Health And Rehab

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  • Interior

    A hospital room furnished with a bed, chairs, and decorative elements.

  • Outdoors

    A parking lot with several cars, a building in the background, and trees under a cloudy sky.

  • Living Room

    A spacious and elegantly designed lobby featuring comfortable seating, stylish chandeliers, and decorative striped walls.

  • Building

    A welcoming entrance to a residential building, surrounded by greenery.

  • Architecture

    A welcoming entrance to a well-designed building, surrounded by greenery.

  • Bedroom

    A cozy hospital room featuring comfortable seating and a well-lit ambiance.

  • Windows

    A view of a hospital patient room featuring two beds, a window with curtains, and basic furniture.

  • Dining

    A cozy dining area featuring round tables and wooden chairs, designed for comfortable dining.

  • Landscaping

    Entrance to the Virginia Highlands community, featuring well-maintained landscaping and a welcoming sign.

  • Outdoor

    A man enjoying a sunny day at the park, dressed casually and relaxing on a chair.

  • Natural Light

    A spacious and well-lit office area featuring comfortable seating, bookshelves, and a warm ambiance suitable for meetings or relaxation.

Virginia Highlands Health And Rehab

W173 N10915 Bernies Way, Germantown, WI 53022

For more information about senior living options: (844) 490-3973

2.8 from 80 reviews
5 stars
30
4 stars
5
3 stars
0
2 stars
7
1 stars
38

Skilled Nursing Facility

Overall Review of Virginia Highlands Health And Rehab

Pros

  • pro The team at VH made the family feel valued and respected as they mourned his passing.
  • pro The staff never rushed the family and provided coffee, juice, water, and snacks.
  • pro The building was very clean, with kudos to the cleaning staff.
  • pro The rehab staff, especially PT and OT, were fantastic and helped her reach her goals.
  • pro The therapy department is top notch.
  • pro The nurses were diligent, professional, and responsive.
  • pro The activities director is loving, energetic, and tries hard to engage residents.
  • pro The staff genuinely cared about my mom and her stay.
  • pro The A team of caregivers pulled weight and did a great job supporting the rest.
  • pro The facility nurse Funola was exceptional and took great care of the patient.

Cons

  • pro The reviewers called the facility an awful place to send a loved one in need of care.
  • pro They claimed the facility did not have enough staff to adequately care for residents.
  • pro They described a relative who was left in pain for hours without assistance, while some staff were on their phones.
  • pro They alleged theft of money and valuables from residents by staff.
  • pro They asserted that a nurse touched a patient inappropriately in the shower.
  • pro They reported poor hygiene and infrequent showers or cleaning for residents, sometimes requiring family members to help.
  • pro They criticized the lack of communication about a COVID outbreak and the absence of signage at the check-in station.
  • pro They claimed medication mismanagement and pain-control failures, including scheduling errors.
  • pro One reviewer described neglect leading to a relative's death and urged others not to use the facility.

Review

Virginia Highlands comes across in these accounts as a place that can feel like two very different facilities depending on who is there, when you visit, and what area your loved one is in. Some families describe it as a place where the care teams genuinely value and support them during difficult times, especially in rehab and post-surgical recovery. They recount feeling seen and heard, with teams that take time, avoid rushing families, and even bring basic comforts like coffee, juice, water, and snacks to make visits a little easier. In these stories, the rehab staff - particularly the therapists, social workers, and nurses - are praised for their attentiveness, with some families highlighting that the therapy department is top-notch and that the clinicians work with patients' goals, pushing them forward and celebrating improvements in movement and independence. The building is described as clean and well-kept, and several reviewers commend the cleanliness and the kind, professional demeanor of many staff members. The Activities Director is singled out as a standout, described as loving and energetic, and the overall atmosphere in some rehab-focused stories is one of hope and progress, with patients becoming more mobile, more engaged, and more confident about returning home.

But alongside these positive experiences, there are a number of serious and troubling concerns that recur across multiple reviews. One theme is communication and responsiveness, or the lack thereof. Families recount waiting at the front desk for long stretches - such as 25 minutes - before anyone helps them find a room or obtain information. There are consistent complaints that critical information, such as outbreaks of COVID, is not clearly communicated at intake or posted in visible places, leaving families to learn about health risks only by chance or from quiet, scattered notices. The sense of being in the dark about safety and current conditions colors many visits and undermines trust for some families who worry about what is happening behind closed doors.

There are also persistent complaints about understaffing and delayed care. Several reviews describe loved ones in pain or in need of assistance with going to the bathroom, getting into bed, or receiving a shower, and report that help does not arrive promptly. In some cases, reviewers describe staff being distracted by phones or not prioritizing patient comfort and needs, which leads to frustration and fear for the well-being of their relatives. The concern about personal hygiene is another frequent thread: reviewers say that routine hygiene tasks - such as showers, denture care, and dressing - are inconsistently performed, leaving residents in soiled or uncomfortable situations for extended periods. Some families acknowledge that rights of refusal exist in policy, but they view frequent non-compliance with personal care as a failure to meet basic standards of care.

The reviews also include some highly disturbing allegations about mistreatment and safety. A few accounts claim that a loved one was harmed or neglected to the point of hospitalization and near death, with references to alleged miscommunication about treatment, as well as reports that police and doctors advised filing charges. There are also heartbreaking stories of abuse suspects: one family describes the perception that cash, decorations, and jewelry were stolen from a relative, another recounts a troubling incident in the shower with a nurse that traumatized an elder and led to long-term avoidance of care. These accounts are shocking and serious, and they cast a shadow over otherwise positive experiences in the facility. Because these are secondhand reports, they warrant careful, independent review by the facility and relevant authorities, but they are a clear signal that patient safety and trust are critical issues that require ongoing attention.

Within the broader mix of experiences, there are several notes about the social and emotional climate. Some reviewers emphasize how the staff - when functioning at their best - are diligent, professional, and responsive, with nurses and wound care personnel earning praise for their competence. The Activities Director and other caregivers are often described as truly caring, with efforts to engage patients in activities and social interactions despite the facility's multi-purpose mission spanning short-term rehab, memory care, and nursing care. Yet even among those compliments, there are caveats about the environment: some reviewers wish for more social stimulation in common spaces like dining halls, where quiet dining at individual tables can feel somber, and they suggest adding music or television to make communal areas feel more inviting.

The most intense reflections come from families who faced prolonged episodes of neglect or harm and who urge others to reconsider placing a loved one at Virginia Highlands. These accounts emphasize that, while there are many staff members who do their jobs with care and compassion, there are also instances of behavior that families find unacceptable and dangerous: a steady sense that some caregivers do not timely perform essential tasks, misplace or steal belongings, or fail to address urgent physical discomfort. In one particularly painful narrative, a family describes a decline in a relative's condition after what they perceived as insufficient care, followed by related actions that led them to remove the loved one from the facility and, in some cases, pursue legal avenues. These stories are hard to reconcile with the more hopeful ones and illustrate the unpredictable, person-to-person nature of care in a setting that serves a broad spectrum of needs.

Taken together, the collection of experiences at Virginia Highlands is a mosaic of strong, positive care in some circumstances and troubling, alarming gaps in others. For families who are seeking rehabilitation services, therapy that is attentive and goal-oriented, and a kind welcome from the staff, the facility appears to offer substantial benefits: clean surroundings, dedicated therapists, compassionate social workers, and a robust rehab program that can improve mobility and help patients regain independence. At the same time, concerns about staffing levels, timely assistance, hygiene, and consistent accountability for safety and ethics cannot be ignored. When families weigh where to place a loved one, these reviews suggest a careful, case-by-case assessment, direct conversations with administration about staffing and safety protocols, and a clear plan for ongoing communication and oversight are essential to ensure that the care received aligns with the high standards some families have experienced and the serious concerns others have raised.

Features

Housing

  • 121 resident community capacity 121 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

Amenities

  • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
  • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
  • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • General Mitchell International (22 miles away) General Mitchell International (22 miles away)
  • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
  • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
  • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

Care Services

  • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
  • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
  • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
  • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

Virginia Highlands Health And Rehab in Germantown, WI is an assisted living community that offers a wide range of amenities and care services to seniors. The community is equipped with a beauty salon, where residents can enjoy haircuts, styling, and other beauty services. Residents can also enjoy their favorite TV shows or movies with the cable or satellite TV available in their rooms.

Transportation needs are taken care of by the community, as they provide community-operated transportation as well as transportation arrangements for non-medical purposes and doctor's appointments. A computer center is available for residents to stay connected with their loved ones or browse the internet at their convenience.

Meals are provided in a restaurant-style dining room, accommodating special dietary restrictions if necessary. Housekeeping services ensure that the living areas are clean and tidy, while move-in coordination assists new residents in settling into their new home smoothly.

Residents have access to various recreational spaces within the community, including a fitness room for exercise and wellness activities. There is also a gaming room for entertainment purposes and a small library for reading enthusiasts. Outdoor spaces such as gardens provide opportunities for relaxation and enjoying nature.

Care services are available around the clock, with a 24-hour call system and supervision to ensure residents' safety and well-being. Assistance with daily living activities such as bathing, dressing, and transfers is provided by trained staff members. Medication management ensures that residents receive their medications on time.

The community takes mental wellness seriously and offers a mental wellness program to support the emotional health of its residents. Special dietary restrictions can be accommodated, ensuring that each resident's nutritional needs are met.

Social engagement is encouraged through concierge services, planned day trips, resident-run activities, scheduled daily activities, and fitness programs designed to keep residents active and engaged within the community.

Conveniently located near cafes, parks, pharmacies, physicians' offices, restaurants, and theaters gives residents easy access to various amenities and resources in the surrounding area.

Overall, Virginia Highlands Health And Rehab provides a comfortable and supportive environment for seniors, with a range of amenities and care services that promote wellness and social engagement.

Nearby Places of Interest

Physicians

  • Advanced Health Care (0.4 miles)
  • Froedtert Germantown Health Center (0.5 miles)
  • Froedtert Orthopaedic, Sports and Spine Center (2.5 miles)
  • Shaibal Mazumdar MD (3.5 miles)
  • Aurora Advanced Healthcare (3.5 miles)
  • Town Hall Health Center (3.6 miles)
  • Sussex Chiropractic Office (8.1 miles)

Restaurants

  • Robert's Frozen Custard (0.9 miles)
  • McDonald's (1 miles)
  • Bubs Irish Pub (1.1 miles)
  • Barley Pop Pub (1.1 miles)
  • Precinct Tap & Table (1.2 miles)
  • Von Rothenburg Bier Stube (1.3 miles)
  • McDonald's (1.5 miles)

Pharmacies

  • Walgreens (1.1 miles)
  • Walgreens (3.4 miles)
  • CVS Pharmacy (3.4 miles)
  • Aurora Pharmacy (3.4 miles)
  • Walgreens (6.8 miles)
  • Walgreens (6.8 miles)
  • Walgreens (7.2 miles)

Parks

  • Kinderberg Park (1.6 miles)
  • Menomonee Park (4.9 miles)
  • Richfield Nature Park (6.2 miles)
  • A C Hanson Park (7.2 miles)
  • Thiensville Village Park (7.4 miles)
  • Jackson Park (7.8 miles)
  • Imperial Estate Park (8 miles)

Theaters

  • Menomonee Falls Cinema Menomonee Falls, Wi (2.1 miles)

Cafes

  • Starbucks (3.3 miles)
  • Starbucks (7.8 miles)
  • Starbucks (8.5 miles)
  • Starbucks (8.8 miles)
  • Cedarburg Coffee Roastery (8.9 miles)
  • Java House (9 miles)

Hospitals

  • Ambulatory EEG Recordings (6 miles)
  • Froedtert Jackson Health Center (8.1 miles)
  • Rogers Memorial Hospital (8.2 miles)
  • Ascension Columbia St. Mary's Ozaukee - Cedarburg (8.3 miles)

Transportation

  • U-Haul Moving & Storage (8.5 miles)

Places of Worship

  • Redemption Lutheran Church (9.3 miles)

Frequently Asked Questions

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