Virginia Highlands Health And Rehab in Germantown, WI

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  • Interior

    A hospital room furnished with a bed, chairs, and decorative elements.

  • Outdoors

    A parking lot with several cars, a building in the background, and trees under a cloudy sky.

  • Living Room

    A spacious and elegantly designed lobby featuring comfortable seating, stylish chandeliers, and decorative striped walls.

  • Building

    A welcoming entrance to a residential building, surrounded by greenery.

  • Architecture

    A welcoming entrance to a well-designed building, surrounded by greenery.

  • Bedroom

    A cozy hospital room featuring comfortable seating and a well-lit ambiance.

  • Windows

    A view of a hospital patient room featuring two beds, a window with curtains, and basic furniture.

  • Dining

    A cozy dining area featuring round tables and wooden chairs, designed for comfortable dining.

  • Landscaping

    Entrance to the Virginia Highlands community, featuring well-maintained landscaping and a welcoming sign.

  • Outdoor

    A man enjoying a sunny day at the park, dressed casually and relaxing on a chair.

  • Natural Light

    A spacious and well-lit office area featuring comfortable seating, bookshelves, and a warm ambiance suitable for meetings or relaxation.

Virginia Highlands Health And Rehab in Germantown, WI

Virginia Highlands Health And Rehab is a nursing home community in Germantown, WI.

Information last verified:

W173 N10915 Bernies Way, Germantown, WI 53022

For more information about senior living options: (866) 208-4318

2.8 from 80 reviews
5 stars
30
4 stars
5
3 stars
0
2 stars
7
1 stars
38

Overall Review of Virginia Highlands Health And Rehab

caveat 18 reviews mention this

Help can be slow

Residents and families report long waits for basic help and on-call assistance.

A recurring concern is that families struggle to get timely assistance, including help with pain, restroom needs, showers, and responding to call buttons. Several reviews describe staff being busy at desks or on phones, and some describe call or request delays lasting well beyond what families expected. Some residents describe needing more coverage than was available, and multiple reviews say frustrations became serious enough to involve higher-ups or prompt relocation.

common 9 reviews mention this

Therapy is a strong point

PT and OT are repeatedly described as high-quality and motivating.

Many reviewers highlight physical and occupational therapy as a standout part of the rehab experience, often noting improvement in mobility and progress toward goals. Several reviews mention therapists spending meaningful time with residents and pushing them to the next step, and some families say sessions were consistent enough to keep momentum. Even reviewers who had other complaints still point to therapy as one of the better parts of the stay.

caveat 7 reviews mention this

Cleanliness is mixed

Reviews describe both very clean conditions and instances of filth.

Some families specifically call the facility clean, including spotlessness in certain areas, and they also praise cleaning staff. Other reviewers describe dirty floors, dirty linens, and overall unclean conditions, framing cleanliness as a safety concern. Because both perspectives appear in the reviews, cleanliness seems inconsistent from person to person.

caveat 5 reviews mention this

Communication can break down

Several reviews mention delays or failures in getting through to staff.

Families report difficulties contacting the front desk and nursing stations, including unanswered phones and long waits when asking for help. A few reviews also describe gaps in updates, such as not being told about a COVID outbreak or delays in follow-up from a caseworker. Together with reports about call buttons, these issues point to communication problems that can affect how quickly families get answers or assistance.

common 4 reviews mention this

Dining varies by reviewer

Food receives both praise and complaints across reviews.

Some residents and families say the food is good, though not fancy, and describe meals as enjoyable enough to look forward to. Others complain that the food needs work or is unacceptable, and at least one reviewer calls the dining experience dirty. How dining lands appears to vary, even among people discussing the same community.

common 12 reviews mention this

Staff care shows through

Multiple reviewers say staff treat residents with kindness and respect.

A large portion of the reviews include positive experiences with nurses, CNAs, therapy staff, and social services, describing them as caring, attentive, and respectful. Some reviewers say staff listened to concerns and acted on them, and others describe feeling comfortable during visits because of how residents were treated. Several also single out specific roles—like social workers, nurses, or activity staff—as supportive during rehab.

How we summarize

Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes become a section.

Features

Housing

  • 121 resident community capacity 121 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing Facility

Amenities

  • Air-conditioning Air-conditioning
  • Beauty salon Beauty salon
  • Cable or satellite TV Cable or satellite TV
  • Computer center Computer center
  • Dining room Dining room
  • Fitness room Fitness room
  • Fully furnished Fully furnished
  • Gaming room Gaming room
  • Garden Garden
  • Housekeeping services Housekeeping services
  • Kitchenette Kitchenette
  • Move-in coordination Move-in coordination
  • Outdoor space Outdoor space
  • Private bathrooms Private bathrooms
  • Restaurant-style dining Restaurant-style dining
  • Small library Small library
  • Telephone Telephone
  • Wellness center Wellness center
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet available

Transportation

  • General Mitchell International (22 miles away) General Mitchell International (22 miles away)
  • Community operated transportation Community operated transportation
  • Transportation arrangement Transportation arrangement
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)
  • Transportation to doctors appointments Transportation to doctors appointments

Care Services

  • 12-16 hour nursing 12-16 hour nursing
  • 24-hour call system 24-hour call system
  • 24-hour supervision 24-hour supervision
  • Activities of daily living assistance Activities of daily living assistance
  • Assistance with bathing Assistance with bathing
  • Assistance with dressing Assistance with dressing
  • Assistance with transfers Assistance with transfers
  • Diabetes diet Diabetes diet
  • Meal preparation and service Meal preparation and service
  • Medication management Medication management
  • Mental wellness program Mental wellness program
  • Special dietary restrictions Special dietary restrictions

Dining

  • Diabetes diet Diabetes diet
  • Special dietary restrictions Special dietary restrictions

Activities

  • Community-sponsored activities Community-sponsored activities
  • Concierge services Concierge services
  • Fitness programs Fitness programs
  • Planned day trips Planned day trips
  • Resident-run activities Resident-run activities
  • Scheduled daily activities Scheduled daily activities

Nearby Places of Interest

Physicians

  • Advanced Health Care (0.4 miles)
  • Froedtert Germantown Health Center (0.5 miles)
  • Froedtert Orthopaedic, Sports and Spine Center (2.5 miles)
  • Shaibal Mazumdar MD (3.5 miles)
  • Aurora Advanced Healthcare (3.5 miles)
  • Town Hall Health Center (3.6 miles)
  • Sussex Chiropractic Office (8.1 miles)

Restaurants

  • Robert's Frozen Custard (0.9 miles)
  • McDonald's (1 miles)
  • Bubs Irish Pub (1.1 miles)
  • Barley Pop Pub (1.1 miles)
  • Precinct Tap & Table (1.2 miles)
  • Von Rothenburg Bier Stube (1.3 miles)
  • McDonald's (1.5 miles)

Pharmacies

  • Walgreens (1.1 miles)
  • Walgreens (3.4 miles)
  • CVS Pharmacy (3.4 miles)
  • Aurora Pharmacy (3.4 miles)
  • Walgreens (6.8 miles)
  • Walgreens (6.8 miles)
  • Walgreens (7.2 miles)

Parks

  • Kinderberg Park (1.6 miles)
  • Menomonee Park (4.9 miles)
  • Richfield Nature Park (6.2 miles)
  • A C Hanson Park (7.2 miles)
  • Thiensville Village Park (7.4 miles)
  • Jackson Park (7.8 miles)
  • Imperial Estate Park (8 miles)

Theaters

  • Menomonee Falls Cinema Menomonee Falls, Wi (2.1 miles)

Cafes

  • Starbucks (3.3 miles)
  • Starbucks (7.8 miles)
  • Starbucks (8.5 miles)
  • Starbucks (8.8 miles)
  • Cedarburg Coffee Roastery (8.9 miles)
  • Java House (9 miles)

Hospitals

  • Ambulatory EEG Recordings (6 miles)
  • Froedtert Jackson Health Center (8.1 miles)
  • Rogers Memorial Hospital (8.2 miles)
  • Ascension Columbia St. Mary's Ozaukee - Cedarburg (8.3 miles)

Transportation

  • U-Haul Moving & Storage (8.5 miles)

Places of Worship

  • Redemption Lutheran Church (9.3 miles)

Frequently Asked Questions

Where is Virginia Highlands Health And Rehab?
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