W150 N11127 Fond Du Lac, Germantown, WI 53022
For more information about senior living options: (844) 490-3973
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Erin is great with families and residents. The management team is incredibly friendly, and the staff are always pleasant. The customer service is top-notch. The facility is very clean and well run. There are lots of activities for residents. The staff are kind, respectful, and genuinely caring. The meals are delicious and well-liked by residents. The atmosphere feels homey and not institutional, with cozy sitting areas and outdoor spaces. Pricing is reasonable compared with other facilities.
The facility was dirty and unkept, with staff who did not seem knowledgeable. They were told the resident would fit in, but could not be admitted after the police involvement due to fear of negative attention. Communication was poor, leaving the family without a facility or updates for hours. The place is severely short-staffed and unable to provide adequate care. A resident fell by an open window with no call bell or necklace alert and suffered a broken hip and hypothermia. Covid isolation was imposed on a non-symptomatic patient, leading to dehydration and decline, with family not allowed to visit or speak to her. Management and staff were described as unfriendly or unhelpful, sometimes spreading rumors and being annoyed by family involvement.A care community that evokes strong feelings from those who have walked its halls sits at the center of these accounts. Some families recount a welcome that feels warm and homey, while others describe a place that is not ready to be trusted with their loved ones. Early impressions are mixed: one family warned that it wouldn't be a place they would send a loved one to, citing a dirty, unkempt environment and staff who seemed uncertain about basic needs. The situation around moving a mother with dementia was fraught with miscommunication and what sounded like a procedural shuffle that left them in limbo - an initial promise that she would fit in "great" quickly giving way to a thwarted plan when an authority figure at the facility said they could not take her after a police call. The message was blunt and disheartening: this place could attract negative attention if something went wrong, and so the bedrock of the plan crumbled in a matter of hours. The reviewer warns other families to brace for a difficult process, noting that many facilities only accept certain funding arrangements and that the path to relocation can be a struggle.
Yet within these same walls, many voices rose in strong, heartfelt praise. There is a recurring thread of warmth and attentiveness from Erin, highlighted as someone who is "great with the families and residents" and "the best" at being helpful. Several reviewers describe the atmosphere as friendly and staff as consistently pleasant, painting a picture of a facility that treats residents with care and respect. The management team is repeatedly called out in positive terms, with phrases like "incredibly friendly," "top-notch customer service," and "very professional" appearing across multiple comments. The facility is praised for its clean surroundings, inviting spaces, and a sense of home rather than a clinical environment. In those stories, the directors - most notably Michelle - are described as experienced and effective leaders who guide a team that feels cohesive, personable, and responsive to families' needs.
The daily experience for residents is another strong point in many testimonials. Reviewers highlight a robust menu with meals that residents enjoy, a regular calendar of activities, and opportunities for social engagement that include singing groups, dance, exercise classes, and games. The presence of comfortable common areas - sitting rooms, fireplaces, and outdoor spaces - helps reinforce the sense that this is a place meant to feel like home. Families speak often of the attentiveness of the care staff, noting that caregivers go the extra mile and that they feel their loved ones are in capable, compassionate hands. The staff's commitment is sometimes described as a calling, with a sense that caring for residents is more than a job - it's a shared mission. The affordability angle also surfaces positively in these accounts, with some reviewers appreciating that the facility offered reasonable pricing relative to others they considered.
Among the more glowing testimonials are accounts of consistent, dependable leadership and a staff culture that feels genuinely engaged. Reviewers recount that different shifts - morning, afternoon, and night - deliver a steady standard of attention, with families encouraged to call anytime and never feeling like a burden. The description of the team as one that treats caregiving as a ministry underscores a sense of purpose and dedication that resonates with families who are navigating difficult transitions. One writer, with extensive experience in healthcare, stresses that the level of compassion they observed is not common, and they express deep reassurance that their loved one is in excellent hands. In these narratives, Ellen's Home South emerges not only as a place to reside but as a community that families come to value deeply.
However, the narratives are not without their darker notes. Several reviews recount serious concerns that cannot be ignored. In one troubling incident, a resident's fall resulted in a broken hip after an evening where there was no call bell or alert device, leaving her on a cold floor until the following morning. Such details cast a long shadow over the perceived safety and responsiveness of the facility. Other reviewers recount a troubling episode during the COVID-19 era, when a resident was placed in isolation without symptoms and faced a cascade of problems - dehydration, pain, and a long-lasting impact on mobility. The family describes being barred from visiting or even speaking on the phone, with daily assurances that the resident was fine while the reality on the ground told a very different story. Additional comments point to understaffing and a sense that staff could feel overwhelmed or annoyed by visitors during critical moments, including hospice care, and even mention that rumors circulated behind the scenes. These accounts - grave enough on their own - underscore the fragility of a system that must balance safety, connection, and compassionate care.
The spectrum of experiences becomes even more nuanced when families describe the facility's evolution and branding. Several reviews celebrate Ellen's Home South as a warm, homey environment that doesn't feel institutional, with a focus on comfortable living spaces, meaningful activities, and a community that supports families through ongoing engagement. Yet the presence of references to it now operating as High Point Residence Wisconsin signals a transition that some families have noticed firsthand. In practice, the sentiment remains mixed: some cherish the personal touches of staff like Maressa and Erin, while others caution potential residents and their families to be mindful of the more serious safety concerns that have been raised. The testimonials together paint a picture of a place that can be a sanctuary for some and a source of legitimate worry for others, depending on individual circumstances and experiences.
In sum, the collective voice about Ellen's Home South and its successor High Point Residence Wisconsin reflects a facility of strong contrasts. On one hand, it is praised as a clean, welcoming, and deeply caring environment where management and frontline staff combine to deliver individualized attention, nourishing meals, engaging activities, and a sense of home that many families deeply appreciate. On the other hand, there are poignant, sometimes alarming accounts of safety lapses, communication gaps, and restrictions that had devastating consequences for residents and distress for families. The consensus is not easily distilled: for some families, this is a community where their loved ones thrive under devoted care; for others, it is a place where a few critical missteps have shaken confidence and raised serious questions about safety, responsiveness, and consistent quality of care. For anyone considering care here, the takeaway is clear: weigh the abundant warmth, community, and personal connections against the hard realities of safety histories and the need for vigilant advocacy and ongoing oversight.
46 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Memory CareMemory care is crucial for seniors as it provides specialized support and services for individuals with dementia or Alzheimer's disease. These programs offer a safe and secure environment where residents receive personalized care, cognitive stimulation, and help with daily activities. Memory care helps seniors maintain their independence, quality of life, and dignity while also providing peace of mind for their families.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
General Mitchell International (21 miles away)
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults. Mild cognitive impairment"Mild cognitive impairment" is important for seniors because it is an early stage of cognitive decline that can potentially progress to more severe conditions such as dementia. Recognizing and addressing mild cognitive impairment can help seniors receive appropriate care and support to maintain their quality of life and independence for as long as possible.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Specialized memory care programmingSpecialized memory care programming is crucial for seniors with cognitive impairments such as dementia or Alzheimer's disease. These programs provide a safe and supportive environment tailored to the unique needs of individuals with memory loss, helping them maintain their independence, dignity, and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Ellens Home South in Germantown, WI is a memory care assisted living community that provides a comfortable and supportive environment for individuals with memory impairments. Our community offers a wide range of amenities to enhance the quality of life for our residents.
Residents at Ellens Home South can enjoy their favorite TV shows with access to cable or satellite TV in their fully furnished rooms. Our dining room offers delicious meals prepared by our expert culinary team, and residents have the option to have meals served restaurant-style. For those who prefer cooking on their own, each room is equipped with a kitchenette.
Our outdoor space provides a peaceful setting where residents can relax and take in the beauty of nature. Additionally, we have a small library for those who enjoy reading and Wi-Fi/high-speed internet access is available throughout the community.
At Ellens Home South, we provide 24-hour supervision and assistance with activities of daily living such as bathing, dressing, and transfers. Our dedicated staff also manages medication for residents to ensure they receive the correct doses at the proper times. We offer specialized memory care programming tailored to each individual's needs and incorporate mental wellness programs into their daily routines.
We understand that each resident has unique dietary needs, which is why we accommodate special dietary restrictions. Our trained culinary team prepares nutritious meals that meet diabetes diet requirements and other specific dietary restrictions.
To keep our residents engaged and socially active, we offer resident-run activities as well as scheduled daily activities. Cafes, parks, pharmacies, physicians' offices, restaurants, and theaters are conveniently located nearby for residents' enjoyment and ease of access.
Ellens Home South in Germantown, WI strives to create an enriching environment where individuals with memory impairments can live comfortably while receiving exceptional care.
Ellens Home South is located at W150 N11127 Fond Du Lac, Germantown, WI 53022 in Waukesha County, Wisconsin
The assistance with dressing and bathing ensures that residents maintain personal hygiene and feel comfortable in their daily lives, contributing to their overall well-being. Medication management helps ensure adherence to prescribed treatments, minimizing health complications common in dementia patients. Meal preparation and service are tailored to meet nutritional needs while considering individual preferences, promoting better physical health and engagement during mealtimes. Support for activities of daily living empowers residents to retain a sense of autonomy while receiving necessary help, thus enhancing their quality of life. Assistance with transfers provides physical support to prevent falls and injuries, ensuring a safe environment. The 24-hour supervision guarantees immediate assistance in case of emergencies or behavioral changes, while the mental wellness program and specialized memory care programming foster cognitive engagement and social interaction, addressing both the emotional and psychological aspects of memory care. Lastly, recognizing mild cognitive impairment allows for early intervention strategies that can help slow progression, enhancing residents' functional independence for as long as possible.
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22 Remarkable Caregiver Support Groups Available Online and In-Person
Caregiver support groups are crucial for providing emotional and practical assistance to those caring for loved ones, offering resources, coping strategies, and a sense of community through various organizations and platforms. These groups help alleviate isolation and burnout while addressing the unique challenges faced by caregivers of individuals with specific conditions.
Understanding Medicaid Coverage for Assisted Living: A Comprehensive Guide
The guide outlines the complexities of Medicaid coverage for assisted living, highlighting significant state-to-state variations, limited coverage often restricted to personal care services, and the existence of specialized waivers for certain needs like memory care. It advises families to consult local Medicaid offices for options while emphasizing the importance of understanding state-specific regulations and facility policies.
How and When Medicaid May Cover Assisted Living Costs
Medicaid coverage for assisted living varies by state and is primarily available to low-income individuals, with eligibility dependent on strict income and asset limits. Some states offer HCBS waivers for specific services in assisted living, but families must generally cover room and board costs, and should verify facility acceptance of Medicaid while considering potential waiting lists.
