Clarity Care Western

825 Forest Avenue, Fond Du Lac, WI 54935

For more information about senior living options: (844) 490-3973

3.2 from 53 reviews
5 stars
25
4 stars
5
3 stars
0
2 stars
2
1 stars
21

Assisted Living

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    Overall Review of Clarity Care Western

    Pros

    • pro Clarity Care is described as an amazing company with strong teamwork and dedication.
    • pro The clients at Clarity Care receive attentive care, with staff ensuring families' needs are met.
    • pro Clarity Care offers flexible scheduling and comprehensive benefits for employees.
    • pro The caregiving and care teams at Clarity Care are noted for their dedication and compassion.
    • pro Clarity Care has a clear mission and opportunities for staff to grow and collaborate.
    • pro Employees report meaningful, rewarding work and a sense of purpose at Clarity Care.

    Cons

    • pro Outdoor light fixtures at Menasha CSLP have not worked for years, and management has shrugged it off.
    • pro The head of Maintenance allegedly went to federal prison, with no clear explanation given.
    • pro Upper management is described as uncaring toward both residents and workers, with calls that they should be reported to the state.
    • pro The company is labeled as a late-stage capitalism nightmare that profits off people who can't afford a nursing home.
    • pro Employees are allegedly forced to visit houses they've never worked at or trained for, with no real option to refuse.
    • pro Residents are described as neglected or harmed, including being left outside too long leading to burns, theft, and being dropped.
    • pro There are claims of shady deals, with the CEO's pay increasing while cuts are made to residents' care.
    • pro The CNA training program is criticized as terrible, overpriced, and unsupportive for those with learning disorders.
    • pro A manager at Heritage Court (Sharon) is described as having "lost her mind" and as being part of a disgraceful situation.
    • pro Not enough staff, with favoritism and disrespect toward residents cited as ongoing problems.
    • pro The overall healthcare experience is described as ruined for the reviewer, due to alleged practices and policies.
    • pro The company is not considered a good place to work, with concerns about communication, accountability, and pay.

    Review

    Across the collection of statements, Clarity Care comes across as a company with a strong, sometimes uplifting core and a number of troubling, ongoing concerns. Several reviewers describe the organization as having absolutely awesome staff, a meaningful mission, and a culture of care that shines when things are going well. They highlight flexible schedules, generous benefits, and a sense of purpose in helping residents live their best lives. Many employees speak warmly about their coworkers, the supportive office teams, and the opportunities to connect with clients through outings and activities. In short bursts, the organization is praised as a place where people can find meaningful work, develop skills, and make a real difference in people's lives.

    The positive reports also emphasize teamwork and a shared commitment to the residents. Reviewers repeatedly commend the collaborative spirit among staff and the dedication of caregivers who strive to meet families' needs and carry out a mission that feels larger than a single job description. The comments frequently note that the clients and their families are cared for with care, creativity, and compassion, and that the workplace fosters a sense of community and belonging. Some even describe personal fulfillment and gratitude for being part of a team that prioritizes helping others and making the day-to-day lives of residents more comfortable and engaging.

    However, beneath the glowing assessments, a substantial thread of dissatisfaction runs through a number of entries. A recurring concern is safety, maintenance, and accountability at the facilities. One reviewer highlights that there are many outdoor light fixtures at the Menasha CSLP that have remained nonfunctional for years, with the problem known but effectively ignored. This person warns that neglect in such matters could attract state scrutiny and create broader risks for residents. Other accounts describe experiences of theft, injuries, and what they perceive as inadequate supervision or follow-through when problems arise, including incidents where residents were dropped or left outside, with delayed or absent communication to families or emergency services. Taken together, these comments portray a pattern of safety and maintenance issues that some attribute to systemic neglect rather than isolated incidents.

    A related strand of criticism targets management and organizational culture. Several reviews claim that upper management does not consistently demonstrate concern for either residents or frontline workers. A number of commenters describe being pressured into assignments at homes where staff lacked proper training, or being told there is "no choice" about responsibilities that feel unsafe or unethical. The phrasing suggests a perception that the company prioritizes efficiency or revenue over individual worker welfare, with references to "late stage capitalism" and the need to "step up to the plate." Other reviewers point to staffing shortages and favoritism, noting that support and recognition can be uneven and that teams sometimes feel unappreciated or under-resourced, which can undermine the quality of care.

    Beyond general management concerns, there are specific, highly negative personal experiences shared by some. One review accuses a member of the leadership team of serious misconduct by describing past actions in dramatic terms tied to allegations about an individual's behavior. Another entry references a particular supervisor at Heritage Court whose conduct is described as abrasive and uncaring toward patients. These pointed accounts contrast sharply with the more positive sentiment in other reviews and contribute to a perception that experiences can vary widely by location and leadership style. There are also sharp critiques of a CNA training program associated with the company, described as the worst place to take the class, with complaints about excessive pacing, lack of support for students with learning differences, and prohibitive costs that deter prospective participants.

    On the employment side, pay and training are not uniformly viewed as excellent. Some reviewers celebrate competitive pay differentials, flexibility, and the opportunity to enjoy meaningful work, describing Clarity Care as a place where hours and benefits can be favorable and where the mission resonates with staff. Others, however, feel the compensation is not commensurate with the demands and responsibilities of caregiving, noting that pay could be higher and that staffing limitations sometimes compromise the level of care residents receive. The chorus ranges from "great benefits, PTO, and opportunities to learn and grow" to "could use more pay" or "short on staff" and "not every location matches the same positive experience."

    Taken as a whole, the impressions present a mixed portrait: Clarity Care is seen by many as a company with a noble mission, strong camaraderie among many teams, and genuine opportunities to make a positive difference in residents' lives. At the same time, there are troubling and recurrent concerns about maintenance and safety, management practices, staffing stability, and the alignment between financial incentives and resident welfare. The narratives urge greater accountability, more consistent care standards, and closer attention to the well-being of both residents and frontline staff. They also underscore that experiences can differ substantially by location, leadership, and individual circumstances, suggesting that prospective clients and potential employees should conduct careful, site-specific diligence before engaging with the organization.

    Features

    Housing

    • 3 resident community capacity 3 resident community capacity

    Types of Care

    • Assisted Living Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.

    Amenities

    • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
    • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
    • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
    • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
    • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
    • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
    • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
    • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
    • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

    Care Services

    • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
    • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
    • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
    • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
    • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
    • Coordination with health care providers Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
    • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
    • Transportation arrangement (medical) Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
    • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life.

    Dining

    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Activities

    • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
    • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

    Description

    Clarity Care Western in Fond Du Lac, WI is a vibrant and welcoming assisted living community that provides exceptional care and a wide range of amenities for seniors. Located in the heart of Fond Du Lac, our community offers a comfortable and supportive environment where residents can thrive and enjoy their golden years.

    Our spacious dining room allows residents to delight in delicious meals prepared by our talented chefs. With special attention given to dietary restrictions, we ensure that every resident's nutritional needs are met. Each room in our community is fully furnished, providing a cozy and inviting atmosphere for residents to call home.

    For those who love spending time outdoors, we have a beautiful garden where residents can relax or engage in gardening activities. Our dedicated housekeeping services keep the community spotless, allowing residents to focus on enjoying their time here.

    We understand that moving can be overwhelming, which is why we offer move-in coordination services to make the transition as smooth as possible for our residents. Additionally, Wi-Fi/high-speed internet and telephone services are available so that residents can stay connected with loved ones.

    At Clarity Care Western, we prioritize the well-being of our residents by providing assistance with daily activities such as bathing, dressing, and transfers. Our staff also coordinates with healthcare providers to ensure that all medical needs are met. Diabetes diets are available for those who require it.

    Engaging in various activities is important for maintaining an active and fulfilling lifestyle. That's why we offer scheduled daily activities that cater to different interests and abilities. Residents can participate in these activities to socialize, learn new skills or simply have fun.

    Furthermore, our community boasts proximity to several amenities including cafes, parks, pharmacies, physicians' offices, restaurants, transportation options and places of worship. This ensures that our residents have easy access to essential services and opportunities for entertainment or spiritual fulfillment.

    In case of emergencies or medical appointments, transportation arrangements are readily available within close vicinity. There are also nearby hospitals to provide immediate medical care when needed.

    At Clarity Care Western, we strive to create a supportive and engaging environment where residents can thrive and enjoy their senior years. With our exceptional care services and extensive amenities, we are committed to promoting the overall well-being of each resident in a warm and inviting community setting.

    Nearby Places of Interest

    Restaurants

    • Faros Restaurant & Cocktails (0.4 miles)
    • Ala Roma Pizzeria & Pub (0.4 miles)
    • Popeyes Louisiana Kitchen (0.5 miles)
    • McDonald's (0.5 miles)
    • Hardee's (0.5 miles)
    • Gino's Italian Restaurant (0.6 miles)
    • Culver's (0.6 miles)

    Pharmacies

    • Pick 'n Save Pharmacy (0.4 miles)
    • Walmart Pharmacy (0.8 miles)
    • CVS Pharmacy (1 miles)
    • Kremer Pharmacy & Gift (1.6 miles)
    • Walgreens (1.6 miles)
    • Agnesian Pharmacy Main Street (1.6 miles)
    • Agnesian Pharmacy West (1.8 miles)

    Places of Worship

    • Sacred Heart Church (0.4 miles)
    • Bread of Life Family Worship Center Church (1.2 miles)
    • Institutional Ministries (1.5 miles)
    • Holy Family Congregation (1.6 miles)
    • Holy Family Catholic Community (1.7 miles)
    • Salem United Methodist Church (1.8 miles)
    • Sisters Of Agnes (2.6 miles)

    Cafes

    • Starbucks (0.4 miles)
    • Fanna's Market & Eatery (0.8 miles)
    • Cellar District (1.6 miles)
    • Starbucks (3.6 miles)

    Transportation

    • Fond du Lac Skyport (FLD) (0.6 miles)
    • Quality Cab (1.1 miles)
    • U-Haul Neighborhood Dealer (1.8 miles)

    Physicians

    • Kagen Allergy Clinic (0.7 miles)
    • Family Focus Eye Care (0.7 miles)
    • Optivision Eye Care (0.8 miles)
    • Oral Surgery Associates (1.1 miles)
    • SSM Health Fond du L.Ac. Regional Clinic (1.8 miles)
    • Audiology Center of Fond Du L.Ac. (2.2 miles)
    • Callisto Jessica Fond Du Lac Regional Clinic Fond Du L.Ac. (2.3 miles)

    Theaters

    • Odyssey Fond du L.Ac. 8 (1.1 miles)
    • Fond Du L.Ac. Theatre (1.2 miles)

    Parks

    • Rotary Voyageur Playground (2.1 miles)
    • Lakeside Park (2.2 miles)

    Hospitals

    • SSM Health St. Agnes Hospital - Fond du L.Ac. (2.4 miles)
    • Agnesian Healthcare (2.4 miles)
    • St. Agnes Hospital (2.4 miles)
    • Aurora Health Care (2.4 miles)
    • Fond Du L.Ac. County Health Care Center (2.5 miles)
    • Fond Du L.Ac. Surgery Center (3.3 miles)

    Frequently Asked Questions

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