33 Everett Street, Fond Du Lac, WI 54935
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The account describes a troubling experience surrounding pain management and communication at St. Francis Home. According to the reviewer, pain medications were being sourced from Waupun, but they did not arrive on the Friday in question. The only remedy offered while the delay persisted was an ice pack, leaving the patient in unnecessary discomfort. This detail paints a picture of delays in both supply and responsiveness that set a difficult tone for the patient's care during a time when relief from pain was desperately needed.
A central theme is a complete breakdown in communication. The reviewer contends that the medical staff seemed to believe they could operate against the patient's regular doctors' orders, rather than coordinate a plan that respected established treatment. The most alarming claim is that medications the patient had been taking for thirty years were being abruptly cut, replacing longstanding prescriptions with what amounted to a minimal, temporary intervention. In short, what should have been a carefully managed continuity of care appeared to be replaced by unilateral decisions that ignored prior treatment plans.
The emotional impact of these decisions is stark. The reviewer states an intent to move the patient out of St. Francis Home at the first available opportunity, underscoring a lack of faith in the current level of care. The description of the moment when the patient's spouse - referred to as "my wife" - fell into tears due to the treatment they were receiving adds a poignant, human dimension to the critique. It suggests that the consequences of the care decisions extended far beyond clinical outcomes, affecting the family's sense of security, dignity, and trust in the facility.
In contrast to the present experience, the writer recalls a markedly positive memory from 2019 at the same facility. They describe the care as the best they had received, with the freedom to go to the Chapel for Mass and to visit as they wished. This contrast serves to emphasize the perceived decline in care quality and communication over time. The author's memory of comfort and spiritual support at St. Francis Home stands in stark relief to the reported recent difficulties, highlighting how past standards influenced current expectations and disappointment.
The author also shares a broader context of their ongoing medical journey. They are preparing to undergo back surgery at St. Agnes Hospital and had hoped to undergo rehabilitation at St. Francis Home afterward. Unfortunately, that plan was thwarted by insurance barriers, illustrating how systemic obstacles - beyond the immediate care setting - can limit access to preferred or trusted care pathways. This detail adds a layer of frustration that extends beyond individual care episodes to the larger health care and insurance landscape.
Additionally, the reviewer notes their affiliation as an Associate of the Congregation Sisters of St. Agnes. This connection likely informs their expectations regarding care quality, reverence for tradition, and commitment to the community served by St. Francis Home. The personal bond to the organization underscores why the experience feels particularly disheartening, as it touches not only on patient welfare but also on their relationship to a faith-based community they are part of.
Overall, the narrative paints a picture of a facility where pain management and communication fell short of the standards the family expected and had experienced previously. The discontinuation of long-standing medications, coupled with a lack of timely information and responsiveness, appears to have caused significant distress for both the patient and their spouse. The reviewer's willingness to relocate care reflects a strong demand for a patient-centered approach that honors established medical orders, ensures clear communication, and preserves the emotional and spiritual well-being of both patients and their families.
St. Francis Home in Fond Du Lac, WI, is a premier assisted living community offering a wide range of amenities and care services to meet the needs of seniors. Our residents can enjoy the convenience of having a beauty salon on-site, ensuring they always look and feel their best. They can also relax in our comfortable and spacious furnished apartments, complete with private bathrooms.
For entertainment and socializing, we provide a variety of options including a gaming room, small library, and scheduled daily activities. Our residents have access to Wi-Fi/high-speed internet throughout the community and can stay connected with friends and family. They can also take advantage of our fully equipped fitness room and wellness center to maintain an active lifestyle.
Our dining experience is restaurant-style, where residents can indulge in delicious meals prepared by our experienced chefs. We accommodate special dietary restrictions such as diabetes diets to ensure everyone's health needs are met.
At St. Francis Home, our dedicated staff is available 24/7 to provide assistance with activities of daily living such as bathing, dressing, and transfers. We have a mental wellness program in place to support our residents' emotional well-being. Medication management is also provided to ensure the proper administration of medications.
Transportation arrangement services are available for non-medical purposes as well as transportation to doctors' appointments. We offer move-in coordination assistance for a smooth transition into our community.
Located in Fond Du Lac, WI, St. Francis Home benefits from its close proximity to various amenities including cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, and hospitals.
Overall, St. Francis Home provides a comfortable and supportive environment for seniors seeking assisted living care in Fond Du Lac. With our excellent amenities and care services tailored to individual needs, residents can expect an enhanced quality of life while enjoying the freedom to live independently with assistance when needed.
St Francis Home - Fond Du Lac is located at 33 Everett Street, Fond Du Lac, WI 54935 in Fond du Lac County, Wisconsin
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