Harbor Haven Health & Rehabilitation
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459 East First Street, Fond Du Lac, WI 54935
For more information about senior living options: (844) 490-3973
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The place is absolutely the best. The rooms are very comfortable. Every single staff member goes above and beyond. The food is wonderful. Harbor Haven is a gem. The rehab staff are phenomenal. The staff, accommodations, and meals are top rate. They gave patients a beautiful gift and a brunch.
They were called without identifying themselves, and Christie spoke rudely and reluctantly about who they were. The reviewer would not want such staff caring for elderly and vulnerable populations. The place is terrible. They were lied to multiple times. They yell at patients. They blackmail patients into taking medications and remove privileges for refusing. A doctor and a nurse practitioner were busted for selling medication. The facility is understaffed and still accepts patients, resulting in poor care; many staff are disconnected. The reviewer considers the facility a huge disappointment and would not recommend it to anyone. Not a good place to voice problems; the staff have lost passion for the job and stay for benefits and retirement. The relative did not receive showers or baths; it would take about 30 minutes for staff to assist, suggesting understaffing. The reviewer states the facility mishandled diabetes and that the husband died.Harbor Haven Rehab presents a wide and varied tapestry of experiences, with reviewers often speaking from opposite ends of the spectrum. Several accounts focus on the challenges of communication and staffing, while others describe a caring environment where staff go above and beyond and patients feel genuinely helped. One caller recounts being contacted without being told who was calling, and describes the interaction as bizarre and rude, including an unsatisfactory encounter with someone named Christie. This opening thread highlights a concern about how information and intent are conveyed to patients and families, a theme that many other reviews touch on in one way or another.
Amid the mixed feelings, a strong current of praise runs through multiple testimonials. One review declares, "This place is absolutely the best!!!! Rooms are very comfortable. Every single staff goes above and beyond! Food was wonderful! There is not one negative thing I could say! They really helped me after my injury!!!" The language is enthusiastic and unequivocal, emphasizing comfort in rooms, a responsive staff, and good meals, with a sense of gratitude for rehabilitation support after injury. A similar sentiment surfaces in another positive remark: a reviewer notes that Harbor Haven has been "wonderful through Covid 19," and that care for their mother has been satisfactory. There are also vivid instances of care extended during personal health struggles, such as a shoulder injury, where Harbor Haven is called a "gem," with praise for staff, accommodations, and meals, reinforcing the view of a facility that can provide high-quality, patient-centered care.
But the narrative is far from uniform. A separate, strongly negative perspective paints Harbor Haven in stark opposition to the glowing reviews. The reviewer describes a pattern of deceit and mismanagement: they claim to have been lied to multiple times, to have witnessed staff yelling at patients, and to have experienced coercion - "blackmail you into taking meds even though you have a right to refuse they just take privileges away." They even allege criminal wrongdoing, mentioning that a doctor and nurse practitioner were involved in selling medications. This account ends with a firm rebuke: "I'd give this place 0 stars but it won't let me." It stands in sharp contrast to the more favorable portrayals and raises questions about patient rights, safety, and transparency within the facility.
The narrative also includes a narrator who makes multiple visits to Harbor Haven and speaks with particular warmth about the second stay in December. They describe the staff on the second floor as "phenomenal" in assisting with basic needs - getting to the restroom or taking a shower - despite having an infected knee after a prior knee replacement. The reviewer notes a thoughtful holiday ambiance, with gifts for all patients and a beautiful brunch, which left them with a strong sense of appreciation for the Harbor Haven community. While they don't love the food, they praise the rehab team as exceptional, underscoring how the quality of rehab care can stand apart from other service aspects.
Another recurring concern centers on understaffing and its impact on care quality. A few reviewers argue that the facility continues to accept new admissions even when staffing is tight, resulting in poorer care. They describe staff as "disconnected," and express a broad dissatisfaction that culminates in a recommendation against the facility. This thread is reinforced by comments about how staff are sometimes slow to respond to basic needs - such as showers or bathroom assistance - especially for patients whose mobility is restricted. While some reviewers credit the staff for their friendliness, the overall impression is that turnover, burnout, and insufficient staffing levels can undermine the patient experience.
Beyond general staffing criticisms, one reviewer questions the culture and long-term priorities of the workforce. They suggest that some employees have stayed for benefits and retirement rather than out of passion for the job, and they imply that those dynamics make it harder for patients to get genuine, responsive problem-solving when concerns are raised. The sentiment is that the facility isn't the best fit for patients seeking to openly address problems and feel heard, because the proposed solutions often mirror the problems themselves rather than addressing root causes.
The reviews also include deeply personal and painful accounts that complicate the overall portrait. A specific case involves a relative who needed more care than could be provided at home, and who spent two weeks at Harbor Haven. Although the staff were described as friendly, there were significant delays - showering requests went unmet for long stretches, and it could take about 30 minutes for staff to be available for assistance with mobility and toileting. This account highlights the real-world consequences of understaffing, even when the interpersonal demeanor of the staff is positive.
Perhaps the most troubling and visceral account pertains to a family member's death following a hospital stay related to diabetes management. The reviewer alleges chronic mismanagement of a Type 1 diabetes patient, including incorrect insulin dosing and a failure to implement a sliding-scale plan proposed by the family, which allegedly contributed to a deterioration in health and eventual death. They cite the involvement of a particular physician and assert that the patient did not receive appropriate care, later describing the demise as tied to perceived shortcomings at Harbor Haven. This is a grave, emotionally charged narrative that stands alongside the other reviews as a stark reminder of how care gaps can have devastating consequences for families.
Despite the darker reports, several reviewers recount positive and meaningful experiences that echo the best of what rehabilitation centers aspire to offer. The caregivers who stood by patients during Covid, the steady support for loved ones after a stroke or accident, and the opportunity to sit in a garden and enjoy a peaceful moment all contribute to a balanced view of Harbor Haven as a place of both high-quality care and significant challenges. A recurring praise centers on the caring staff and the "great atmosphere," with several summaries noting that a kind, attentive environment can transform a rehabilitation stay, even when other aspects of the experience feel uncertain or inconsistent.
In sum, Harbor Haven Rehab emerges as a place of strong contradictions. Some patients and families celebrate compassionate, thorough care, responsive rehabilitation teams, and small comforts that brighten recovery. Others raise serious concerns about communication, staffing levels, patient autonomy, and even medical management. The stories converge on a critical need: reliable communication, adequate staffing, and vigilant oversight to ensure that patient rights are protected and that care remains consistent across shifts and departments. The mixture of praise and critique reflects the reality that large healthcare and rehabilitation facilities can deliver life-changing benefit for some while falling short for others, depending on timing, personnel, and individual circumstances.
85 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Harbor Haven Health & Rehabilitation in Fond Du Lac, WI is a premier assisted living community offering a wide range of amenities and care services to enhance the quality of life for its residents. The community prides itself on providing a comfortable and engaging environment where seniors can thrive.
The amenities at Harbor Haven Health & Rehabilitation are designed to cater to the diverse needs and interests of its residents. A beauty salon ensures that residents can maintain their personal style, while cable or satellite TV keeps them entertained. Community operated transportation and transportation arrangement services make it easy for residents to access nearby amenities, such as cafes, parks, pharmacies, physicians, restaurants, places of worship, and hospitals.
For those who enjoy technology, there is a computer center equipped with Wi-Fi/high-speed internet. A fully furnished living space ensures that residents feel at home from the moment they move in. Other amenities include a dining room with restaurant-style dining options, a fitness room for staying active and healthy, a gaming room for entertainment, a garden for enjoying nature, a small library for relaxation or reading activities, private bathrooms for privacy and convenience, telephones for communication purposes and move-in coordination assistance.
In terms of care services provided by experienced staff members, Harbor Haven Health & Rehabilitation goes above and beyond. With 24-hour call system and supervision in place, residents can feel safe knowing help is always available. Assistance with activities of daily living such as bathing and dressing is readily provided to promote independence and dignity. The community also offers assistance with transfers for those who need help moving around.
Managing medications is made easier through reliable medication management services. Special dietary restrictions are accommodated through offerings like diabetes diet options and meal preparation services. Additionally, an emphasis on mental wellness is evident through the availability of mental wellness programs.
To keep residents engaged socially and mentally stimulated on a daily basis, Harbor Haven Health & Rehabilitation offers various activities ranging from resident-run activities to planned day trips that facilitate a sense of community and promote socialization. Fitness programs are available for those who want to stay active, while concierge services cater to individual needs and preferences.
Overall, Harbor Haven Health & Rehabilitation is a vibrant assisted living community that provides exceptional care and services to seniors in Fond Du Lac, WI. With its array of amenities, personalized care services, and convenient location near various amenities, this community creates an environment where seniors can age gracefully and enjoy a fulfilling lifestyle.
Harbor Haven Health & Rehabilitation is located at 459 East First Street, Fond Du Lac, WI 54935 in Fond du Lac County, Wisconsin
Harbor Haven Health & Rehabilitation on seniors.fyi includes 14 photos including images showing landscaping, garden, interior, outdoor, outdoors, patio, trees, healthcare, and more.
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Interior
Outdoors
Living Room
Building
Architecture
Bedroom
Trees
Landscaping
Garden
Seating Area
Outdoor
Patio
Wheelchair
