Patriot Place CBRF
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609 Broadway St, Berlin, WI 54923
For more information about senior living options: (844) 490-3973
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A collective set of experiences paints a troubling picture of care in what seems to be a family-run setting that handles hospice and long-term residents. Several accounts describe a pattern of neglect and a culture of covering for one another rather than prioritizing residents' safety and comfort. Families recount moments when the day-to-day routines that should exist in a hospice-focused or elderly-care environment were largely absent, and when accountability seemed elusive. One reviewer described a scenario where the day shift never checked on a resident, instead leaving food on a stove for someone else to feed, and when hospice tried to reach staff about medications, no one answered the phone. The manager allegedly minimized the issue by telling another family member that the staff never came in to check on their loved one, even as the resident's condition was reportedly deteriorating. The impression left is of a home where responsibility feels outsourced to family members, and where critical checks and timely communication were not reliably happening.
From another perspective, the facility is described as a place where basic hygiene and dignity routinely take a backseat. A former resident stayed there for 2-3 years before passing away, and it is alleged that staff did not change residents' briefs regularly, reportedly allowing pressure sores to form. The critique goes further to say staff would sit in an office and talk rather than attend to residents, with one worker even shown not wearing shoes. Horrifying anecdotes include dogs roaming the building, drinking from kitchen dishes, and cleaning times described as "not very thorough." The review emphasizes a lack of attention to residents' personal belongings and needs, and a sense that the staff-to-resident interactions were insufficient, with ongoing claims of extreme understaffing and minimal oversight. The overall tone is that residents were left largely unattended, raising questions about safety and dignity.
There are additional accounts that amplify the sense of systemic neglect. A number of reviewers warn others not to send loved ones to this facility, citing a persistent smell of urine, shortcuts taken by staff, and not enough personnel to meet residents' needs. The claims extend to situations where some residents did not receive regular showers for weeks, and where staff turnover was so high that continuity of care was compromised. There are alarming notes about residents wandering away from a locked facility, with no apparent follow-up or supervision to stop them from leaving. The combination of understaffing, insufficient care routines, and a perceived lack of accountability contributes to a perception that safety and well-being are not consistently prioritized.
Another troubling thread centers on specific incidents that allegedly endangered residents. One reviewer claimed their family member, who has dementia and was experiencing stroke-like symptoms, was sent to the ER in a taxi by staff, a situation described as acute and mishandled. Additional complaints include the failure to manage laundry and garbage properly, rooms that were not cleaned regularly, and hallways and rooms that reportedly smelled like urine. The manager, in particular, is described as lacking common sense, with other staff described as friendly but overwhelmed by insufficient staffing and high demand. Taken together, these episodes feed a worry that critical health needs - particularly for residents with dementia or hospice requirements - were not being met in a timely or thorough manner.
Amidst the negative narratives, a contrasting note appears in one review: a staff member described as helpful who responds quickly to questions and concerns, leaving them feeling confident about the care provided. This single perspective hints at real variability in experiences, suggesting that some residents or families may encounter a more supportive and attentive team, even within the same facility. The presence of at least one optimistic account implies that outcomes may be uneven and that there is not universal agreement on the quality of care.
Overall, the collected impressions suggest a facility plagued by understaffing and inconsistent care practices, with serious concerns about oversight, accountability, and safety. The recurring themes include neglect of basic daily needs (hygiene, showers, incontinence care), inadequate rounds and checks for residents - especially those who are elderly or have cognitive impairment - and insufficient communication with families and with hospice services. The mix of outraged, cautionary, and occasionally favorable feedback points to a complex environment where experiences depend heavily on who is staffing at any given time and how well management enforces standards.
For families considering care at this type facility, the takeaway is clear: ask direct, pointed questions about staffing levels, shift handoffs, rounds, and daily care routines. Inquire about how emergencies are handled, how often residents' rooms and bathrooms are cleaned, and what accountability measures are in place for missed medications or missed medical checks. It may also be wise to request a tour focused on observing daily care routines, talk to multiple staff members about typical shifts, and verify how the facility communicates with families and with hospice services. If possible, review incident reports or quality assurance records and seek corroboration from current residents or other families. The goal should be to ensure that every resident is treated with dignity, safety, and the attentive care that hospice and long-term residents deserve.
Patriot Place CBRF in Berlin, WI is a warm and inviting assisted living community that offers a range of amenities and services to enhance the lives of its residents. Our residents have the opportunity to partake in off-site devotional services, allowing them to worship according to their personal preferences. Our indoor common areas provide a comfortable space for socializing and relaxing.
At Patriot Place CBRF, we understand the importance of providing specialized care for individuals with diabetes. Our dedicated staff is trained in diabetic care and is committed to ensuring that each resident's unique needs are met.
We believe in the importance of engaging our residents in meaningful activities that promote overall well-being. Alongside our on-site activities, we offer devotional activities offsite to cater to residents' spiritual needs.
Our location is ideal for those who enjoy being surrounded by nature, as there are four parks nearby where residents can take leisurely walks or enjoy picnics with family and friends. Additionally, having pharmacies, physicians, restaurants, places of worship, and a hospital close by provides convenience and easy access to essential services.
At Patriot Place CBRF, we strive to create a vibrant community where residents can maintain their independence while receiving personalized care and support.
Located in Berlin, Wisconsin, this area offers a variety of amenities and services that cater to the needs of seniors. With several parks nearby such as Forsyth Park and Nathan Strong Park, residents can enjoy outdoor activities and leisurely walks. The presence of restaurants like Misty Inn and Shepard's Drive-In provide convenient dining options for those looking to dine out. Access to pharmacies including Field Pharmacy and Bentley Pharmacy ensure easy access to medications and healthcare needs. Additionally, there are places of worship like Trinity Lutheran Church and United Methodist Church for spiritual fulfillment. For medical care, Lakeside Neurocare and Chn Radiology Services are located within close proximity. Transportation services such as Ripon Taxi make it easy for seniors to get around the area. Overall, this part of Berlin offers a peaceful and convenient environment for seniors seeking a comfortable place to call home.
Patriot Place CBRF is located at 609 Broadway St, Berlin, WI 54923 in Winnebago County, Wisconsin
Patriot Place CBRF offers a comprehensive suite of services designed to support residents with dementia and Alzheimer's disease, enhancing their quality of life and promoting safety and well-being. Assistance with dressing, bathing, and transfers ensures that residents receive the personal care they need while maintaining dignity. Medication management safeguards against missed doses or harmful interactions, while meal preparation and service cater to nutritional needs tailored to individual health requirements. Transportation arrangements for medical appointments help ensure residents access necessary healthcare without added stress. The coordination with healthcare providers fosters a holistic approach to health management, enabling timely interventions. With 24-hour supervision, residents can feel secure in their environment, knowing help is readily available if needed. Specialized memory care programming and activities of daily living assistance engage cognitive functions and encourage social interaction. Additionally, programs focused on mental wellness address emotional needs crucial for those experiencing cognitive decline. The inclusion of services addressing mild cognitive impairment further acknowledges varying degrees of memory loss, ensuring personalized care that adapts as needs evolve. Ultimately, these features create a supportive atmosphere conducive to both physical and mental health for individuals navigating the challenges of dementia-related conditions.
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