Heartsong Assisted Living

Pros

• The staff at Heartsong Assisted Living is described as awesome and very attentive to the residents.
• Residents are always clean and well cared for, reflecting the staff's dedication to their well-being.
• The small size of the facility allows for personalized attention and accommodations for residents' preferences.
• The food served is diverse, with different meal options available, and residents seem happy with it.
• The common area encourages interaction, as staff members take the time to visit with residents and their visitors.
• The facility is consistently noted as being clean and well-maintained.

Cons

• The owner was very short with residents and rude to employees during visits.
• The owner is perceived as insensitive to residents' needs.
• There seem to be many new faces among the staff, indicating high turnover likely due to the owner's behavior.
• The owner’s rudeness negatively impacts the atmosphere of the facility.
• The facility may struggle to retain staff because of the owner's demeanor towards them.

Review

Heartsong Assisted Living is a relatively small facility that resembles a cozy dorm room, complete with communal bathrooms located down the hall. Upon my initial tour, I was met with friendly and welcoming staff members who seemed genuinely committed to creating a warm environment for the residents. The layout of the facility fosters a familial atmosphere, which can be comforting for both residents and visitors alike. The dining area, though modest, adds to this sense of community, allowing residents to share meals and moments together.

However, my subsequent visits painted a different picture when it came to the management of Heartsong Assisted Living. During my last two trips to see my friend, I noticed troubling behavior from the owner. They appeared short-tempered and dismissive not only towards the residents but also toward their own employees. Witnessing such interactions raised concerns in my mind about staff retention; it was hard not to speculate on how difficult it must be for them to remain in an environment where they are frequently undermined by leadership. These experiences made me seriously consider relocating my friend from this facility.

Despite these managerial shortcomings, I cannot speak highly enough about the care staff at Heartsong Assisted Living. Throughout my visits, I observed that they were exemplary in their duties and attentive to all residents' needs. My friend always presented as clean and well-cared-for, which is certainly a testament to their dedication and hard work. The caregivers take the time to engage with her during our visits and are enthusiastic about spending quality moments in the common areas together—a true reflection of compassion even amidst challenges.

The culinary aspect of life at Heartsong also deserves mention; reports indicate that food offerings are varied and satisfying. Residents appear content with meal options available at each service—so much so that I have yet to hear complaints regarding repeat dishes or limited choices. This attention to dietary preferences suggests an effort on behalf of the kitchen staff to provide wholesome meals tailored to individual tastes—a valuable trait in any assisted living facility.

However, juxtaposed against this skilled caregiving is an unsettling backdrop marked by mismanagement at an upper level. On one occasion during my visit, while interacting with other visitors along with some residents, I witnessed firsthand how rude the owner could be—not just towards them but also toward their team members. Such encounters highlighted a glaring inconsistency within Heartsong's operations: while care workers exude warmth and attentiveness, management seems detached from these values altogether.

In conclusion, while Heartsong Assisted Living boasts exceptional caregiving staff who prioritize resident welfare above all else—a fact noted through ongoing cleanliness and attentive care—the overall experience is marred by poor leadership practices exhibited by its owner. This dichotomy leaves many questions unresolved: Can dedicated employees continue working under such conditions? Will residents receive fair treatment consistently moving forward? For now, despite witnessing positive elements within Heartsong’s walls—like camaraderie among staff or abundant food options—one can't help but feel concerned for those caught between excellent care on one side and inadequate management on another.

The Belleville area of Wisconsin offers a variety of amenities and services that could make it a suitable option for senior living. The numerous parks, including the Sugar River Park and Prairie Moraine Dog Park, provide opportunities for outdoor activities and relaxation. Additionally, there are several pharmacies in close proximity for easy access to healthcare needs. A range of dining options, such as J & M Bar and Mulligan's Bar & Grill, offer convenient choices for meals out. Nearby hospitals and physicians' offices ensure access to medical care, while cafes like The Morning Mug and Firefly Coffeehouse provide spaces for socializing with friends or enjoying a quiet cup of coffee. Places of worship are also within reach for spiritual nourishment. Transportation options like U-Haul Neighborhood Dealer are available for getting around the area, and the AMC Fitchburg 18 theater provides entertainment options. Overall, this part of Belleville offers a balanced mix of convenience and leisure activities that could make it an appealing choice for seniors looking to settle down in a vibrant community.

Parks

• Sugar River Park (0.2 miles)
• Blaser Park (1.3 miles)
• Sugar River Trail (5.9 miles)
• Prairie Moraine Dog Park (7.3 miles)
• Anderson Farm County Dog Park (7.8 miles)
• Legion Park (8 miles)
• Fireman's Park (8.6 miles)

Pharmacies

• Belleville Hometown Pharmacy (0.4 miles)
• Home Town Pharmacy (0.4 miles)
• New Glarus Pharmacy (6.1 miles)
• New Glarus Hometown Pharmacy (6.1 miles)
• Home Town Pharmacy (9.3 miles)
• Verona Hometown Pharmacy (9.3 miles)
• Dean Pharmacy (9.3 miles)

Restaurants

• J & M Bar (0.5 miles)
• Puempel's Olde Tavern (6 miles)
• Old Duffer's Pub (6.6 miles)
• New Glarus Brewing Company (6.6 miles)
• Down Home Cookhouse (8.1 miles)
• Mulligan's Bar & Grill (8.2 miles)
• North and South Seafood & Smokehouse (8.2 miles)

Hospitals

• Belleville Emergency Medical Services (0.9 miles)
• Todd Rosenstiel (5.4 miles)
• Stoll, Roger (8.1 miles)

Physicians

• UW Health Belleville Family Medicine Clinic (1.6 miles)
• Monroe Clinic (6.5 miles)
• SSM Health Monroe Eye Care (6.5 miles)
• Advanced Care Dental (8.7 miles)
• Dean Oregon Clinic (9.3 miles)
• UW Health Verona Clinic (9.3 miles)
• SSM Health Monroe Clinic Medical Group (10.8 miles)

Cafes

• Paoli Schoolhouse Shops & Cafe (5.1 miles)
• The Morning Mug (8.2 miles)
• M & M Cafe (8.2 miles)
• Firefly Coffeehouse (8.8 miles)
• Grace Coffee (9.2 miles)
• Epic - Cassiopeia (9.7 miles)
• Main Street Cafe (12.7 miles)

Places of Worship

• Free Episcopal Church (8.1 miles)
• Zwingli United Church of Christ (8.2 miles)
• West Madison Bible Church (11 miles)
• Good Shepherd Lutheran Church (11 miles)
• Heritage Congregational Church (11.5 miles)
• Evansville Community Church (12.2 miles)

Transportation

• U-Haul Neighborhood Dealer (11.2 miles)

Theaters

• AMC Fitchburg 18 (11.4 miles)