Heartwood Homes Senior Living Inc IV | Photos and Reviews

Heartwood Homes Senior Living Inc IV in Appleton, WI

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1413 North Mason Street, Appleton, WI 54914

For more information about senior living options: (866) 208-4318

4.6 from 46 reviews

5 stars

4 stars

3 stars

2 stars

1 stars

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Overall Review of Heartwood Homes Senior Living Inc IV

common 40 reviews mention this

Staff show consistent compassion

Residents and families repeatedly describe a kind, attentive staff culture.

Across many reviews, families say the staff treats residents with compassion and respect, and provides steady support for both residents and visiting family members. Multiple reviewers mention communication with owners and managers, plus staff that stays engaged even during difficult moments. A few reviews contrast this with complaints about care quality, but the overall tone in the provided reviews is centered on staff dedication.

differentiator 10 reviews mention this

Memory care support is emphasized

The strongest care-focused feedback centers on memory care guidance and supervision.

Several reviewers describe transitions driven by Alzheimer’s or dementia, and they credit the community with helping them navigate progression. Reviews specifically highlight comfort and safety for residents with cognitive decline, and families say management and staff provided guidance during changes in condition. A few negative reviews mention medication and care concerns, but most memory-care-focused accounts are positive about attention and follow-through.

common 18 reviews mention this

Homelike setting and cleanliness stand out

Families frequently point to a warm, home-like environment and cleanliness.

Many reviews describe the facility as comfortable and home-like, with warm atmosphere elements and well-kept common spaces. Multiple families also mention cleanliness and maintenance details, along with spaces that feel easier to navigate. Even when one review notes a difficult early transition, the same reviewer later describes improved comfort and engagement once staff support kicked in.

common 4 reviews mention this

Food safety and diet needs

Dining feedback highlights meal variety and careful attention to diet needs.

Some families mention that meals are enjoyable and varied, with residents encouraged to stay engaged with eating. One review calls out a food allergy and says the team takes precautions to keep meals safe and nutritious. The community also offers special dietary restrictions as part of meal support, which aligns with the diet-focused praise in the reviews.

caveat 3 reviews mention this

A few care-related complaints

A small subset of reviews raises serious concerns about care practices.

While most reviews are positive about attention and safety, a few recommend against the facility and cite issues such as fall prevention, medication practices, and staffing responses to concerns. Another negative review alleges that residents were left in poor conditions and that staff did not log falls. These concerns are directly stated in the negative reviews, even though the majority of provided feedback emphasizes compassion and supervision.

How we summarize

Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.

Features

Housing

20 resident community capacity

Types of Care

Assisted Living
Board and Care Home
Memory Care

Amenities

Activities on-site
Beauty salon
Cable or satellite TV
Devotional services off-site
Dining room
Fully furnished
Garden
Housekeeping services
Indoor common areas
Kitchenette
Move-in coordination
Outdoor space
Telephone
Wi-Fi/high-speed internet available

Transportation

Outagamie County Regional (5 miles away)
Austin Straubel International (21 miles away)

Care Services

24-hour call system
24-hour supervision
Activities of daily living assistance
Ambulatory care
Assistance with bathing
Assistance with dressing
Assistance with transfers
Coordination with health care providers
Dementia waiver
Diabetes diet
Diabetic care
Hospice waiver
Meal preparation and service
Medication management
Mental wellness program
Mild cognitive impairment
Special dietary restrictions
Specialized memory care programming
Transportation arrangement (medical)
Transportation to doctors appointments

Dining

Diabetes diet
Meals provided
Special dietary restrictions

Activities

Activities on-site
Community-sponsored activities
Devotional activities offsite
Scheduled daily activities

Nearby Places of Interest

This area of Appleton, Wisconsin is a convenient and diverse neighborhood for senior living. With several pharmacies located within close proximity, accessing medication and healthcare services is easily accessible. There are also plenty of dining options nearby, ranging from casual pubs to upscale restaurants. Hospitals and medical centers are within a short distance, providing quality healthcare services for seniors. Additionally, there are cafes for socializing and enjoying a cup of coffee. Parks offer opportunities for outdoor recreation and relaxation. Various physicians' offices are located in the area for additional medical needs. Places of worship provide spiritual fulfillment, while a nearby theater offers entertainment options. Overall, this neighborhood provides a well-rounded environment for seniors looking to live comfortably with access to essential amenities and services.

Pharmacies

CVS Pharmacy (0.5 miles)
Home Town Pharmacy (0.8 miles)
Pick 'n Save Pharmacy (0.9 miles)
Walgreens (1 miles)
Walgreens (1 miles)
Consumer Prescription Center (1.1 miles)
Motus Rx (1.7 miles)

Restaurants

Richmond Street Pub (0.5 miles)
Taco John's (0.5 miles)
The 10th Frame (0.6 miles)
Emmett's (0.9 miles)
Good Company (1 miles)
Appleton Beer Factory (1.1 miles)
Sangria's Mexican Grill (1.1 miles)

Hospitals

Valley Thermography (1 miles)
Icu (1.6 miles)
Appleton Medical Center (1.6 miles)
Martha Siekman Cancer Center (1.7 miles)
St Elizabeth Hospital Auxiliary (2.1 miles)
St Elizabeth Hospital (2.1 miles)

Cafes

Starbucks (1 miles)
Copper Rock Coffee (1.3 miles)
Starbucks (1.7 miles)
Starbucks (2.2 miles)

Parks

Erb Park (1.2 miles)
Jones Park (1.3 miles)
Pierce Park (1.5 miles)
Alicia Park (1.9 miles)

Physicians

Motion Synergy (1.2 miles)
Hotchandani Laser, Vein and Cosmetic Surgery (1.2 miles)
RAYUS Radiology (1.3 miles)
Dr Kagan's Dermatology Practice (1.3 miles)
Ramos, Shiloh John H Bradley Va Community Based Outpatient Clinic (1.3 miles)
Kagen Allergy Clinic (1.4 miles)
Lifeline-Thedacare (1.4 miles)

Places of Worship

First United Methodist Church (1.4 miles)

Theaters

Hollywood Cinema Appleton, Wi (1.9 miles)

Frequently Asked Questions

Where is Heartwood Homes Senior Living Inc IV?

Does Heartwood Homes Senior Living Inc IV provide care for residents with dementia or Alzheimer's disease?

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