Eagle Point Senior Living

Pros

• The move-in process at Eagle Point Senior Living was easy, and the staff demonstrated flexibility.
• The facility is gorgeous and offers beautiful views of the river, contributing to a pleasant living environment.
• Residents enjoy various amenities, including a beauty shop, library, exercise center, happy hour, and pet-friendly policies.
• Activities provided by the new activities director are well-received, and residents participate actively in them.
• The maintenance staff is commendable for their efforts and support beyond their regular duties.
• Most reviewers found the food to be excellent and satisfactory for their loved ones.
• The community has a clean and modern atmosphere that residents appreciate.
• Staff members are generally responsive to family inquiries and concerns.
• There is a good selection of activities available for residents to engage in, which enhances their overall experience.
• Many families express satisfaction with the overall living conditions and feel confident about their choice in Eagle Point Senior Living.

Cons

• The friendliness of the staff has been rated poorly, with 90% giving a -1.
• The care and communication at the facility were described as horrific.
• The nursing staff has failed to consistently change bedding as scheduled, completing it only twice in ten weeks.
• There was confusion regarding meal payments when a resident was taken to rehab, with management insisting on payment despite the circumstances.
• Staffing shortages in the dining hall have led to delays in food service for residents.
• The turnover rate among care staff and registered nurses is high, resulting in inconsistency and lack of proper training.
• Residents felt lost upon moving in due to insufficient guidance from staff.
• Complaints regarding increased costs each year, including a significant increase over 10% in 2021.
• Several reviews noted that caregivers lacked empathy and compassion toward assisted living residents.
• Maintenance issues were reported, such as annoying loud air-conditioning units and inadequate cabinet space in rooms.

Review

Eagle Point Senior Living is a facility that offers an array of amenities and services designed for seniors, yet the reviews reflect a mixed bag of experiences ranging from luxurious accommodations to serious concerns regarding care and communication. Many reviewers highlight the beautiful location on the Fox River, detailing how its scenic views enhance the living experience. The facility itself is described as lovely and modern, with spacious apartments featuring desirable features such as full kitchens, balconies, and in-unit laundry facilities. Residents can enjoy various activities, including exercise classes, movie nights, and even pet therapy sessions. Such amenities contribute to a vibrant community atmosphere that many find appealing.

However, despite these positive aspects, numerous reports illustrate significant issues pertaining to care quality and staff interaction. A recurring theme in several reviews pertains to the friendliness and responsiveness of the staff. While some families felt comfortable knowing their loved ones would see help readily available due to the staffing levels observed during tours, others reported distressing experiences surrounding care delivery. For instance, one reviewer recounted an alarming incident when their father choked during a meal; instead of compassion and understanding from management regarding his absence while rehabilitating at another facility, they were held financially accountable for meals not consumed—an upsetting revelation indicative of poor management practices.

Moreover, while many residents appreciate the accessibility to staff members for various needs—like meal delivery or social engagement—concerns about staffing consistency are prevalent as well. High turnover rates among caregivers have been noted as problematic since it leads to inconsistent care for residents who require ongoing assistance. Reviewers expressed frustration over unmet expectations regarding scheduled services like regular cleaning or medication management setup; this inconsistency can leave families feeling anxious about whether proper standards are upheld consistently in such a setting.

Another issue brought up was related specifically to dining experiences within the community. Although most residents seemed satisfied with food variety and quality overall, some instances highlighted lapses where meals delivered did not cater adequately to dietary restrictions or preferences—such as being offered salads when lettuce was off-limits for certain individuals. This reflects broader systemic problems where meal planning might not adequately consider individual health needs or failings in execution by kitchen staff caused by short staffing periods.

The move-in process has been identified as relatively smooth in many cases; however, there were contrasting narratives regarding post-move integration into community life. New residents reportedly faced challenges navigating daily routines due to insufficient orientation support upon arrival—which is crucial especially for those experiencing confusion upon entry into assisted living environments after significant life changes.

While Eagle Point Senior Living presents a visually appealing environment adorned with trees and other natural settings conducive to peace of mind—a desirable feature echoed throughout many testimonials—the sentiment remains bittersweet amid growing concerns about their operational transparency concerning financial commitments coupled with rising costs year-over-year (some residents reporting increases above 10% annually). In light of these observations contributed by numerous reviewers expressing both satisfaction intertwined with notable grievances on care aspect ratios amidst cost implications—it is clear prospective clients should thoroughly evaluate not just aesthetics but underlying service quality dynamics before deciding on making this residence their home.

This part of Appleton, Wisconsin, offers a variety of amenities and services that would cater well to senior living. There are several popular restaurants in the vicinity such as MrBrews Taphouse, Riverside Bar & Grill, and Houdini's Escape Gastropub for dining options. Additionally, there are multiple places of worship including First United Methodist Church and St Bernadette for spiritual fulfillment. Medical care is easily accessible with physicians like Jennifer Frank MD and pharmacies like Motus Rx nearby. Residents can also enjoy peaceful outings at parks such as Jones Park and Erb Park. In case of emergencies or routine medical care, hospitals like St Elizabeth Hospital Auxiliary and Appleton Medical Center are within a short distance. Overall, this neighborhood provides a convenient and comfortable environment for seniors looking to settle down in Appleton.

Restaurants

• MrBrews Taphouse - Appleton (0.2 miles)
• Riverside Bar & Grill (0.7 miles)
• Ambassador (0.8 miles)
• Houdini's Escape Gastropub (0.9 miles)
• Rye Restaurant (0.9 miles)
• Scuba's Pourhouse (0.9 miles)
• Dairyland Brew Pub (1 miles)

Places of Worship

• First United Methodist Church (0.6 miles)
• St Bernadette (1.2 miles)

Physicians

• Jennifer Frank MD (0.6 miles)
• Uw Health Fox Valley Family Medicine (0.6 miles)
• Mosaic Family Health (0.6 miles)
• Lifeline-Thedacare (0.7 miles)
• Kagen Allergy Clinic (0.7 miles)
• Dr Kagan's Dermatology Practice (0.7 miles)
• Fox Valley Hematology-Oncology (0.9 miles)

Pharmacies

• Motus Rx (0.7 miles)
• Ascension Rx - Appleton Prescription Center (1 miles)
• Walgreens (1.2 miles)
• Walgreens (1.2 miles)
• Aurora Pharmacy (1.4 miles)
• CVS Pharmacy (1.5 miles)
• Pick 'n Save Pharmacy (1.7 miles)

Cafes

• Copper Rock Coffee (0.8 miles)
• Starbucks (2.2 miles)
• Panera Bread (2.4 miles)
• Starbucks (2.5 miles)

Parks

• Jones Park (0.8 miles)
• Erb Park (1.4 miles)
• Pierce Park (1.6 miles)
• Alicia Park (2 miles)

Hospitals

• St Elizabeth Hospital Auxiliary (1 miles)
• St Elizabeth Hospital (1 miles)
• Icu (1.2 miles)
• Martha Siekman Cancer Center (1.3 miles)
• Appleton Medical Center (1.3 miles)

Theaters

• Valley Grand Cinema Appleton, Wi (2.4 miles)