Information last verified:
408 North Lawe Street, Appleton, WI 54911
For more information about senior living options: (844) 490-3973
Heartwood's staff are kind, compassionate, and treat residents like family. The living environment is comfortable, homey, and welcoming. Families have peace of mind knowing residents are safe, respected, and well cared for. The management team goes above and beyond for residents and their families. Heartwood's memory care is expert, personalized, and supportive. The facility is clean, beautifully maintained, and inviting. The setting is intimate and small, enabling individualized care. The owners and staff foster a family-like atmosphere where residents feel loved and engaged.
They would not recommend the facility, recounting incidents where the grandfather’s feet were wet while he sat in a chair all day and the family ultimately moved him out. One reviewer warns that fall prevention is unheard of, residents are overmedicated to the point of catatonia, there is rent gouging, and indifferent care providers. Another reviewer states that staff treat elderly residents badly and are overmedicated. A reviewer gave Heartwood a 0/10 rating and urged others not to place loved ones there, describing the care as inadequate.This memory-care–focused community is best suited for families seeking an intimate, home-like setting where dementia care is personal, consistent, and deeply relational. It works well for residents who benefit from small, clearly navigable spaces, predictable routines, and conversations that feel more like a family living room than a facility corridor. Families who value direct access to owners and managers, and who want caregivers who know residents’ histories, preferences, and even daily quirks by heart, will find this environment especially comforting. For memory-impaired seniors who crave social connection, meaningful activities, and a sense of belonging, this community often feels like a true home away from home.
That said, alternatives are worth considering for those who need a different mix of services. If a potential resident requires a larger, more hospital-like level of medical oversight, or if a family prioritizes brand-new construction, expansive amenities, or more formalized, clinical programming, other facilities may fit better. Some families also weigh strictly documented, objective safety systems or a more regimented approach to fall prevention and medication management, areas where experiences at smaller, family-owned homes can vary. In short, the option presented here excels in warmth and individualized attention, but it may not be the first choice for those seeking a highly standardized or clinically rigorous setting.
The strongest advantages consistently reflected in reviews are the staff’s compassion and the staff-to-resident engagement. Residents are described as treated with genuine kindness and respect, with caregivers who stay long term and develop deep to-and-through relationships. The owners’ visible involvement, persistence, and willingness to tailor care to individual histories stand out as a core strength. The environment reinforces these strengths: a clean, well-maintained home-like interior, a compact floor plan that reduces disorientation, and amenities like inviting dining areas, gardens, and spaces that invite residents to move and socialize. Family members repeatedly credit the team with guiding transitions, supporting decision-making, and helping families feel like partners rather than bystanders.
Nevertheless, some reviews report serious concerns that must be weighed carefully. A few families allege overmedication and insufficient documentation of falls, echoing memories of care experiences that feel out of step with best-practice dementia management. Others recount frustration with perceived price pressures or limited transparency around costs and services. These reports are not universal, but they signal the importance of an upfront, probing assessment: ask directly about current medication policies, fall-prevention protocols, incident logging, and how care plans are adjusted as dementia progresses. If any of these areas are non-negotiable, it is essential to verify the facility’s current practices with tours and references.
When the positives align with family priorities, the pros can meaningfully offset the drawbacks. The intimate setting, high caregiver engagement, and consistent ownership-driven oversight translate into meaningful peace of mind for families. The ability to keep a loved one connected to familiar routines, to honor individual preferences around meals and activities, and to receive regular, personal updates from a trusted team creates a management dynamic that many families find invaluable. The care philosophy centers on dignity, respect, and genuine connection, often allowing residents to maintain a sense of agency and purpose even as cognitive needs rise. This is not “one size fits all” care; it is care that molds itself to the person.
For families evaluating options, the practical next step is deliberate engagement: arrange a multi-day, in-person tour and meet with both front-line caregivers and management. Request concrete examples of how memory-care plans are implemented, how medication decisions are made, and how fall-prevention is monitored day-to-day. Speak with several families currently in the community and with residents’ physicians to corroborate the tone of care and the consistency of delivery. Ensure clarity on costs, what is included, and how changes in care level are handled. With that diligence, this option emerges as a compelling choice for dementia-focused care in Appleton, particularly for those who prize a genuine home atmosphere, personalized attention, and a family-owned ethos that treats residents, and their families, as part of the same caring circle.
5 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Outagamie County Regional (6 miles away) Austin Straubel International (20 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Klister House is an assisted living community located in the charming city of Appleton, WI. Our community offers a range of amenities to ensure that our residents feel comfortable and taken care of. The fully furnished apartments provide a cozy and welcoming space for our residents to call home.
Our dining room serves delicious meals that cater to special dietary restrictions, ensuring that everyone's nutritional needs are met. In addition, our housekeeping services take care of the cleanliness and maintenance of the community, allowing residents to focus on enjoying their time here.
We understand the importance of staying connected, which is why we provide Wi-Fi/high-speed internet and telephone services for our residents. They can easily keep in touch with loved ones or explore the digital world from the comfort of their own apartments.
At Klister House, we offer comprehensive care services to assist with activities of daily living such as bathing, dressing, and transfers. Our staff works closely with health care providers to ensure that all medical needs are met. We also provide medication management and can accommodate special dietary restrictions.
Transportation is made easy with our move-in coordination service as well as transportation arrangements for medical appointments. Residents can feel at ease knowing that they have access to nearby pharmacies, physicians, hospitals, and places of worship.
We believe in providing a vibrant and enriching lifestyle for our residents. Scheduled daily activities are organized to keep them engaged and entertained. Additionally, there are three cafes, four parks, 33 restaurants nearby for those who want to explore the local area or enjoy leisurely outings.
Come experience the warm and caring environment at Klister House in Appleton!
Klister House is located at 408 North Lawe Street, Appleton, WI 54911 in Outagamie County, Wisconsin
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