Heartwood Homes Senior Living Inc III in Appleton, WI

Pros

• Heartwood Homes is described as a cozy, homey environment where residents are treated like family.
• The staff are kind, compassionate, and dedicated to residents' safety, respect, and well-being.
• The management team is responsive and consistently goes above and beyond for families.
• The memory care provided is highly specialized, attentive, and reassuring to families.
• The facility is clean, well-maintained, with comfortable rooms and a warm, welcoming atmosphere.
• Families report that their loved ones are happy, engaged, and well cared-for under Heartwood's care.
• The setting is smaller and more personal, enabling individualized attention and stronger staff relationships.
• The ownership and staff are described as caring, knowledgeable, and genuinely committed to residents and families.

Cons

• They would not recommend Heartwood Senior Living, noting their grandfather's briefs were wet and he sat in a chair watching Spectrum TV all day on multiple occasions.
• One reviewer warns not to place a loved one at Heartwood, citing no fall prevention, overmedication to the point of catatonia, rent gouging, and indifferent caregivers.
• The reviewer rated Heartwood 0/10 stars.
• They claim Heartwood treats elderly residents badly, with overmedication and staff failing to log falls.

Review

Heartwood Homes Senior Living Inc III is best suited for families seeking an intimate, memory-care?focused environment where residents are treated like family in a home-like setting. The community shines for those living with dementia who need consistent, compassionate supervision and meaningful engagement, rather than a clinical, large-scale atmosphere. Its family-owned roots show in every detail: a small, walkable footprint, long-tenured staff, and owners who are regularly visible and involved. It's especially well-matched for couples who want to stay near one another, as the layout and thoughtful room accommodations have repeatedly accommodated two residents who wish to remain close. In short, Heartwood delivers a high-touch, humane option for memory care and late-life support in central Appleton.

Those weighing alternatives should consider whether a larger, more institutional or brand-new facility might better serve expectations for medical oversight, specialized programming, or scale. If a family values a highly polished, corporate environment with brisk, standardized procedures, or if concerns center on predictability of staffing and a broader continuum of care under heavier clinician oversight, other communities may be a better fit. Additionally, if fall-prevention protocols or concerns about medication management must be proven at every turn, prospective residents may want to compare how those areas are staffed and audited across options. Heartwood's strength is deeply personal care; for some, that very intimacy may not align with every care philosophy.

The core advantages - compassionate, attentive staff; robust memory-care expertise; strong family communication; and a warm, home-like atmosphere - consistently offset most drawbacks. Families describe staff who know residents well, anticipate their needs, and involve family members in care decisions with impressive frequency. The setting encourages social interaction through daily activities, celebrations, and genuine connections between residents and caregivers. Rooms are kept clean and comfortable, meals are thoughtfully planned to accommodate allergies and preferences, and the environment emphasizes safety without sacrificing dignity. The owners' hands-on leadership reinforces a culture where residents feel seen, heard, and respected, which in turn provides real peace of mind for concerned families.

Where concerns surface in a minority of reviews - questions about fall prevention, medication management, and occasional perceived lapses in care - the recurring pattern is a responsive, accountable leadership team that seeks to correct course. Several negative voices point to isolated incidents or mismatched expectations, yet the bulk of long-term feedback centers on personalized care, continuity of staff, and a willingness to adapt to evolving needs. The family-centered ethos often translates into proactive problem-solving - adjusting rooms to keep a spouse nearby, coordinating with hospice and medical providers, and maintaining open lines of communication with families. Those trade-offs matter: for families prioritizing warmth, individualized attention, and a living environment that feels like home, these approaches frequently outweigh the occasional friction highlighted in a few reviews.

Memory care at Heartwood is not a sterile, one-size-fits-all program; it's a living, relational model. The facility's smaller size and gardened grounds contribute to meaningful daily engagement, while the team's responsiveness helps residents stay comfortable, connected, and dignified in the face of dementia. Several heartfelt testimonials describe residents who blossomed after moving in - gaining routines, curiosity, and social vitality - precisely because staff members invest time to learn each person's history, preferences, and strengths. The ability to keep loved ones connected to familiar surroundings, rituals, and caregivers - often with staff who know them by name - creates a stability that families report as invaluable during challenging dementia journeys.

For families evaluating Heartwood, the practical takeaway is clear: this is a care-forward choice for dementia and dependent seniors who benefit from a tight-knit, engaged, and compassionate community. Prospective buyers should schedule a face-to-face tour with the leadership pair - Jason and Brianna - so verifiable questions about fall safety, medication practices, and daily routines can be addressed in person. Confirm caregiver-to-resident ratios, review recent activity calendars, and observe how staff interact with residents and families during visits. If the priority is a warm, personalized, memory-care environment where residents are treated as individuals with dignity and respect, Heartwood stands out as a superior option in Appleton.

This part of Appleton, Wisconsin offers a convenient and diverse array of amenities for senior living. With several pharmacies nearby such as CVS Pharmacy, Walgreens, and Home Town Pharmacy, accessing medication and healthcare services is easily accessible. There are also various dining options including Richmond Street Pub, Emmett's, and Sangria's Mexican Grill for enjoyable meals out. In terms of healthcare facilities, there is Appleton Medical Center and Martha Siekman Cancer Center in close proximity for any medical needs. Additionally, the area boasts several parks like Erb Park and Jones Park for leisurely walks or outdoor activities. For coffee lovers, Starbucks and Copper Rock Coffee provide cozy spots for socializing or relaxing. Overall, this part of Appleton offers a mix of essential services and recreational opportunities which could make it a suitable location for your senior living needs.

Pharmacies

• CVS Pharmacy (0.5 miles)
• Home Town Pharmacy (0.8 miles)
• Pick 'n Save Pharmacy (0.9 miles)
• Walgreens (1 miles)
• Walgreens (1 miles)
• Consumer Prescription Center (1.1 miles)
• Motus Rx (1.7 miles)

Restaurants

• Richmond Street Pub (0.5 miles)
• Taco John's (0.5 miles)
• The 10th Frame (0.6 miles)
• Emmett's (0.9 miles)
• Good Company (1 miles)
• Appleton Beer Factory (1.1 miles)
• Sangria's Mexican Grill (1.1 miles)

Hospitals

• Valley Thermography (1 miles)
• Icu (1.6 miles)
• Appleton Medical Center (1.6 miles)
• Martha Siekman Cancer Center (1.7 miles)
• St Elizabeth Hospital Auxiliary (2.1 miles)
• St Elizabeth Hospital (2.1 miles)

Cafes

• Starbucks (1 miles)
• Copper Rock Coffee (1.3 miles)
• Starbucks (1.7 miles)
• Starbucks (2.2 miles)

Parks

• Erb Park (1.2 miles)
• Jones Park (1.3 miles)
• Pierce Park (1.5 miles)
• Alicia Park (1.9 miles)

Physicians

• Motion Synergy (1.2 miles)
• Hotchandani Laser, Vein and Cosmetic Surgery (1.3 miles)
• RAYUS Radiology (1.3 miles)
• Ramos, Shiloh John H Bradley Va Community Based Outpatient Clinic (1.3 miles)
• Dr Kagan's Dermatology Practice (1.3 miles)
• Kagen Allergy Clinic (1.4 miles)
• Lifeline-Thedacare (1.4 miles)

Places of Worship

• First United Methodist Church (1.4 miles)

Theaters

• Hollywood Cinema Appleton, Wi (1.9 miles)