Heartwood Homes Senior Living Inc III

Pros

• The staff are kind and compassionate, treating residents like family.
• The living environment is comfortable and homey.
• Families have peace of mind that their loved ones are safe, respected, and well cared for.
• The management goes above and beyond for families.
• The memory care expertise is supportive and invaluable.
• The staff and owners are helpful in every way, with dedication and long-tenured service.
• The home is cozy, welcoming, and feels like a personal home.
• The facility is clean, well-maintained, and warm, with attentive, detail-oriented care.
• Residents are happy, engaged in activities, and experience improved well-being.
• The family-owned ethos, including commitments like "Your Family Is Our Family," makes families feel truly cared for.
• The smaller size enables more personal care and meaningful connections.
• Hospice professionals would recommend Heartwood, noting staff know residents well and care deeply.

Cons

• The initial move into Heartwood was not a good situation for the mother.
• It was the hardest thing the family had to do.
• There were some bad days during the transition.
• The transition was difficult because the mother did not want to leave her home.
• The mother eventually needed hospice, which was distressing for the family.
• The facility may not be brand new.
• The family felt that bigger Valley facilities would not have worked well for her.
• Choosing American Grand proved to be a very big mistake.

Review

Heartwood Homes stands out in the hearts of families who walk through its doors, not just as a place to live, but as a caring home where warmth, safety, and genuine respect are the guiding principles. Across a series of heartfelt testimonials, families describe a consistent experience: a kind, compassionate staff who treat residents like family, a homey and comfortable living environment, and a management team that consistently goes above and beyond to adapt to each loved one's needs. The overarching message is one of peace of mind - knowing that their parents are safe, respected, and well cared for - and a clear appreciation for the nuanced approach to memory care that Heartwood offers.

Several families recount the journey of moving a parent with severe dementia to Heartwood and the profound difference it made. One account notes that their mother spent about a year and a half there, during which the staff's dedication and the long-tenured workforce spoke volumes about the level of care. The environment is repeatedly described as cozy and home-like, with staff who are not only attentive but genuinely devoted to the residents' well-being. The sense of relief from families is palpable as they observe their loved ones thriving in a setting that prioritizes dignity and comfort in equal measure.

The leadership and day-to-day staff at Heartwood receive frequent praise. Families highlight Jason, the owner, for his patience, compassion, and willingness to guide caregivers' families through some of the hardest transitions. Brianna, the manager, is consistently mentioned alongside every other staff member for demonstrating kindness and dedication. A recurring theme is the attention to detail - from dietary needs and food allergies to the overall cleanliness and upkeep of the home. One reviewer even highlights how meals are prepared to be safe, nutritious, and enjoyable, reinforcing the sense that Heartwood sees residents as individuals with specific preferences and requirements.

Location and design also come up as important strengths. Heartwood is described as smaller, with an easy floor plan that makes navigation simple and intuitive for residents who benefit from a more intimate, homelike atmosphere. The facility's position in the heart of Appleton is highlighted, making it familiar to residents who know the area and prefer a sense of continuity with their surroundings. Families note that the smaller scale and thoughtful layout allow for more personalized care, easier social interactions, and opportunities for residents to stay active and engaged in a manageable, walkable environment.

For many families, the transition is the hardest part, but the staff's steady support helps both the resident and the family adjust. One mother's story shows an initial period of sadness and confusion, followed by a gradual shift toward comfort and routine as she settled in. The staff's steady presence - smiling, welcoming, and patient - helped her re-engage with the world around her. The reviews describe moments of joy: residents joining in conversations, participating in celebrations and activities, and gradually reconnecting with life in a way that feels meaningful. This sustained, compassionate approach is often cited as the turning point that gives families confidence and a renewed sense of hope.

Heartwood's family-owned identity resonates strongly with reviewers, who emphasize that the people who run the place truly treat every resident like a family member. A sentiment often repeated is that "Your Family Is Our Family," underscoring a philosophy that extends beyond routine care to genuine emotional investment. The owners and the entire team are described as passionate, kind, and dedicated, with staff members who know residents personally, sometimes remembering what matters most to them in everyday moments. This deep level of engagement contributes to a sense of being seen and valued - one of the most meaningful aspects of care for families during challenging living transitions.

The care stories extend beyond a single resident. One reviewer speaks about a brother who received extraordinary, beyond-expectation care, marked by compassion and meticulous attention to detail. Another account focuses on a father whose family found reassurance in the consistent, respectful care provided by Heartwood's team. Across these narratives, the common thread is clear: the Heartwood staff labor to make each person feel useful and valued, inviting them to contribute in small, meaningful ways and ensuring their days are filled with friendly interactions, activities, and companionship.

Even in the most difficult circumstances - such as hospice care - the experience at Heartwood is described as trustworthy and deeply compassionate. A hospice nurse's endorsement reinforces this sentiment, noting that Heartwood is one of the few places he would recommend. The nurse's recognition of the staff's ability to know residents' needs and communicate with them without always relying on the formal records speaks to a level of attentiveness and relational care that families deeply appreciate. This professional validation adds another layer of trust for families who are navigating end-of-life considerations.

In short, the collective voice about Heartwood Homes is one of unwavering appreciation for a small, home-like facility that places people over processes. Families repeatedly describe how their loved ones are not only safe and well cared for but also seen, respected, and cherished. From the clear leadership of Jason and Brianna to the long-standing, dedicated staff, and from the cozy physical environment to the thoughtful, memory-care-focused practices, Heartwood is portrayed as a place where care comes with heart. It is a place families feel compelled to recommend, to visit themselves, and to return to time and again with gratitude for the precious gift of care their loved ones received.

This part of Appleton, Wisconsin offers a convenient and diverse array of amenities for senior living. With several pharmacies nearby such as CVS Pharmacy, Walgreens, and Home Town Pharmacy, accessing medication and healthcare services is easily accessible. There are also various dining options including Richmond Street Pub, Emmett's, and Sangria's Mexican Grill for enjoyable meals out. In terms of healthcare facilities, there is Appleton Medical Center and Martha Siekman Cancer Center in close proximity for any medical needs. Additionally, the area boasts several parks like Erb Park and Jones Park for leisurely walks or outdoor activities. For coffee lovers, Starbucks and Copper Rock Coffee provide cozy spots for socializing or relaxing. Overall, this part of Appleton offers a mix of essential services and recreational opportunities which could make it a suitable location for your senior living needs.

Pharmacies

• CVS Pharmacy (0.5 miles)
• Home Town Pharmacy (0.8 miles)
• Pick 'n Save Pharmacy (0.9 miles)
• Walgreens (1 miles)
• Walgreens (1 miles)
• Consumer Prescription Center (1.1 miles)
• Motus Rx (1.7 miles)

Restaurants

• Richmond Street Pub (0.5 miles)
• Taco John's (0.5 miles)
• The 10th Frame (0.6 miles)
• Emmett's (0.9 miles)
• Good Company (1 miles)
• Appleton Beer Factory (1.1 miles)
• Sangria's Mexican Grill (1.1 miles)

Hospitals

• Valley Thermography (1 miles)
• Icu (1.6 miles)
• Appleton Medical Center (1.6 miles)
• Martha Siekman Cancer Center (1.7 miles)
• St Elizabeth Hospital Auxiliary (2.1 miles)
• St Elizabeth Hospital (2.1 miles)

Cafes

• Starbucks (1 miles)
• Copper Rock Coffee (1.3 miles)
• Starbucks (1.7 miles)
• Starbucks (2.2 miles)

Parks

• Erb Park (1.2 miles)
• Jones Park (1.3 miles)
• Pierce Park (1.5 miles)
• Alicia Park (1.9 miles)

Physicians

• Motion Synergy (1.2 miles)
• Hotchandani Laser, Vein and Cosmetic Surgery (1.3 miles)
• RAYUS Radiology (1.3 miles)
• Ramos, Shiloh John H Bradley Va Community Based Outpatient Clinic (1.3 miles)
• Dr Kagan's Dermatology Practice (1.3 miles)
• Kagen Allergy Clinic (1.4 miles)
• Lifeline-Thedacare (1.4 miles)

Places of Worship

• First United Methodist Church (1.4 miles)

Theaters

• Hollywood Cinema Appleton, Wi (1.9 miles)