1326/1328 West Pershing, Appleton, WI 54914
For more information about senior living options: (866) 208-4318
Overall Review of Agape 5
Pros
The care provided is described as awesome.- The company is described as the best company ever.
- The organization’s philosophy is admired.
- The reviewer loves the care they receive.
Cons
The company treats people unfairly, with false allegations, and does not listen to the truth from those accused.- Most staff are incredibly rude and insensitive, and the organization sides with the staff without asking why customers are upset.
- They move customers’ belongings without their knowledge or consent.
- They stand for nothing, and their mission statement is only for show.
- A relative in an Agape facility experienced a severe decline in care, ending up hospitalized, with a filthy room, missing clothes, and unexplained bruising.
- Management does not return calls when issues are raised.
- The organization earns a single star only because minus stars aren’t available.
Review
Agape 5 in Appleton is best suited for families that will act as active partners in care and are comfortable navigating uneven day-to-day operations while pursuing a clear, accountable governance structure. The strongest fit is for households that can set expectations, demand timely responses, and regularly visit or communicate with administration. For residents who require consistently high-touch oversight or depend on a seamless, flawless care experience, this community risks leaving families disappointed. The facility can deliver warmth and capable attention when the right staff are on shift, but that reliability is not guaranteed, and ongoing advocacy becomes a core part of choosing this option.
Families that should consider alternatives are those prioritizing predictable service, transparent complaint handling, and robust safety practices as non-negotiables. If concerns about rude staff, unreturned calls, or abrupt changes in belongings and room conditions would cause ongoing distress, it is prudent to look elsewhere. Residents with complex medical needs or high risk of incidents may find the level of supervision inconsistent. In short, a more consistently governed operation with proven, steady accountability mechanisms would likely reduce frustration and risk, especially for those who cannot be present daily to monitor care.
There are evident bright spots in the care story when the stars align. Several reviewers praise the personal care provided and describe moments of genuinely excellent attention from caregivers. In addition, there is a recognizable, commendable philosophy behind the organization, an aspirational mission that many want to see realized in daily practice. When administrators support front-line teams and respond to concerns, the care experience can be meaningful and even exemplary. These high points demonstrate that the facility’s capability exists; the challenge is turning capability into consistent, reliable service.
Yet the cons are substantial and frequently underscored by multiple families. Accounts of staff rudeness and insensitivity, and a perception that management sides with staff rather than residents, erode trust. Problems reported include moving a resident’s belongings without consent and a pattern of non-responsiveness from management when issues are raised. The most troubling narratives describe deteriorations in a resident’s condition, neglectful lapses, and evidence of room and safety problems that escalate into hospital visits. In sum, the operational weaknesses, communication gaps, accountability failures, and a lax approach to safety, cast a long shadow over the positive care moments.
How the pros stack up against the cons is decisive. The presence of compassionate care and an admirable, if not fully realized, mission proves that high-quality service is possible here. However, the frequency and seriousness of management and safety failures substantially offset those positives. For families weighing options, this means a careful, evidence-based due diligence is essential: demand a clear, written care plan; request a direct line to a dedicated family liaison; insist on transparent incident reporting and timely follow-up; and watch how management addresses issues during a trial period or short-term stay before committing long-term.
The practical course is rigorous preparation before selecting Agape 5. Tour the community with a checklist that centers on accountability: who handles complaints, how rapidly issues are acknowledged, and what corrective steps are taken. Meet directly with front-line supervisors and the administrator; ask to see recent care plans, housekeeping logs, and incident records. Probe for consistency, what happens when a different shift is on duty? Seek multiple references from current families and, if possible, observe a shift in real-time. If assurances emerge that management will be accountable, communications will improve, and safety will be prioritized, Agape 5 becomes a viable option. Otherwise, families should pursue alternatives known for steadier governance and a track record of reliable, respectful care.
4 resident community capacity
Assisted Living
Cable or satellite TV
Dining room
Fully furnished
Garden
Housekeeping services
Move-in coordination
Outdoor space
Telephone
Wi-Fi/high-speed internet available
Outagamie County Regional (5 miles away)
24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Meal preparation and service
Medication management
Special dietary restrictions
Transportation arrangement (medical)
Transportation to doctors appointments
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