Highgate Senior Living

Pros

• The new care coordinator at Highgate has gone above and beyond to ensure staff are providing excellent care.
• The two girls at the front desk consistently greet residents and families with smiles, demonstrating their commitment to support everyone.
• Caregivers at Highgate provide consistent, helpful, and positive support, making a significant difference in residents' well-being.
• Residents enjoy engaging with friendly staff and participating in various activities offered at the facility.
• Communication between administrative staff and families is very good, showing that they take ownership of resident care.
• Families feel reassured by the compassionate and professional treatment their loved ones receive from caregivers who genuinely care.
• The transition for new residents is often smooth due to the caring nature of the staff who quickly learn individual preferences.

Cons

• The food service and quality is poor, with minimal activities that often don't occur.
• There is constant turnover among caregivers, leading to confusion for residents as many do not know how to provide adequate care.
• The biggest issue in the facility is poor communication, despite the executive director listening to concerns without effecting change.
• One reviewer described their experience in The Cottages as terrible, citing a nauseating smell, lack of staff, and theft of personal belongings.
• Residents in the back area reportedly received inadequate supervision, with some seen walking around naked and no assistance available.
• A family member expressed dissatisfaction with the ongoing issues regarding quality of care that have yet to be resolved after five years at Highgate.

Review

Highgate has been a topic of mixed reviews, reflecting a spectrum of experiences that range from positive to deeply concerning. While many families have expressed satisfaction with the care and attention given to their loved ones, others have encountered significant issues that detract from the overall quality of service within the facility. This article aims to provide an overview of these varied experiences, highlighting both the commendable aspects and the areas needing urgent improvement.

Several reviewers praised the recent changes in staffing, particularly noting the new care coordinator's efforts to enhance both caregiver performance and resident care. Families have reported feeling reassured by the dedication displayed by staff members, especially those at the front desk who are described as "friendly," "helpful," and always in good spirits. Their infectious positivity makes them stand out; one reviewer mentioned a particular blonde-haired staff member who is seen as a problem-solver—the "heart" of Highgate—who consistently addresses concerns that may otherwise fall on deaf ears among other management personnel. Such glowing remarks underscore how effective interpersonal relationships can significantly improve residents' experiences in assisted living environments.

On another note, some family members pointed out inconsistencies in care quality across different sections of Highgate. The general consensus highlighted concerning aspects such as inconsistent staffing levels leading to confusion among caregivers about residents' needs. Reviews indicated high turnover rates among caregivers, which understandably disrupts continuity in care and leaves residents feeling unsettled due to unfamiliar faces each visit. Though some individual caregivers were recognized for their kindness and dedication, these positive traits were sometimes overshadowed by broader systemic failures affecting the overall resident experience.

Another critical recurring point in feedback was related to communication—or lack thereof. Several families remarked that even when issues were raised with higher management or executive staff, proactive measures did not seem adequately implemented. Many felt frustrated after raising concerns only to see little change over time, leading them to question whether their input genuinely contributed toward improvement initiatives within Highgate’s operations.

The living conditions within specific areas of Highgate also drew sharp criticism from families whose loved ones resided in The Cottages—a section designated for individuals requiring more intensive memory care due to dementia-related conditions. One user's harrowing account detailed unacceptable hygiene standards alongside security lapses that resulted in belongings going missing and inadequate assistance being provided to vulnerable residents. Such worrying accounts depict a stark contrast between parts of Highgate deemed satisfactory and those criticized severely for failing such an essential duty of care.

Dining services emerged as another area where expectations fell short for some residents while others described it positively; food quality appeared inconsistent across various parts of Highgate facilities but was generally viewed favorably by families aware of deeper issues plaguing other essential elements like activities offered or overall safety standards within certain sections.

In conclusion, while many reviews highlight commendable caregiving practices at Highgate—especially under new leadership—the juxtaposition against serious complaints regarding communication breakdowns, inconsistency in staffing, poor conditions in certain areas, and underwhelming activities points toward notable room for improvement within its operational framework. Families entrusting their loved ones’ well-being must weigh these diverse perspectives seriously when considering future placements or ongoing engagement within this increasingly polarizing institution.

Pharmacies

• Central Washington Hospital (0.2 miles)
• Fred Meyer Pharmacy (1.6 miles)
• Top Food & Drug (1.6 miles)
• Norco (1.9 miles)
• Walgreens (2 miles)
• Wenatchee Clinic Pharmacy (2 miles)
• Safeway Food & Drug (2.1 miles)

Physicians

• Eye & Ear Clinic of Wenatchee (0.2 miles)
• James Harden Howell (0.2 miles)
• Regional Eye Center (0.2 miles)
• Columbia Pediatrics (0.2 miles)
• Miller Daryl W DDS (1 miles)
• Columbia Valley Community Health (1 miles)
• Life Choices (1.1 miles)

Hospitals

• Wenatchee Valley Hospital & Clinics (0.2 miles)
• Confluence Health (0.2 miles)
• Central Washington Hospital (0.2 miles)
• Colonial Vista Rehab Facility (0.9 miles)
• Seattle Children's Wenatchee Clinic (1.8 miles)
• Wenatchee Valley Medical Center (1.9 miles)
• Total Renal Care (2 miles)

Places of Worship

• KingdomPursuit (0.3 miles)
• Ernsburger Bryan Pastor (0.5 miles)
• Faith, Tiffany Letts Brand (0.8 miles)
• Kingdom Hall of Jehovahs Witnesses (0.8 miles)
• Child Evangelism Fellowship (0.8 miles)
• Oregon Washington District Church Of The Brethren (0.9 miles)
• Christian Revival Center (1 miles)

Transportation

• Back Country Taxidermy (1 miles)
• Enterprise Rent-A-Car (1.2 miles)
• Bnsf Railway Co. (1.4 miles)
• Amtrak-WEN (1.4 miles)
• Amtrak Wenatchee (1.4 miles)
• Apple City Taxi & Delivery (1.6 miles)

Restaurants

• La Fuente (1.1 miles)
• Plaza Wenatchee (1.2 miles)
• Wild Huckleberry (1.3 miles)
• Wally's Tavern (1.3 miles)
• El Fua! Salon-Bar (1.3 miles)
• McGlinn's Public House (1.4 miles)
• Tropical Salvadorean Restaurant (1.5 miles)

Cafes

• Dutch Bros (1.1 miles)
• Aut-To Mocha I (1.2 miles)
• Cafe Columbia (1.6 miles)
• Starbucks (1.7 miles)
• Aut-To Mocha (1.7 miles)
• Gear Up Java (2 miles)
• Glaze Bakery (2.1 miles)

Parks

• Memorial Park (1.3 miles)
• Riverfront Park (1.9 miles)

Theaters

• Columbia Theatre (2 miles)