Serengeti Care - Eastside in Wenatchee, WA

Pros

• Serengeti Care listens attentively to each client's needs.
• Their staff are well trained and consistently punctual.
• Kaya demonstrates professionalism and intense care.
• The caregivers handle challenging tasks with confidence, making clients feel supported.
• The caregivers make clients feel comfortable in all situations and communicate clearly throughout care.
• The Wenatchee team goes above and beyond to support clients and staff.
• They are compassionate, professional, and genuinely people-focused.
• Their communication is excellent and they bring a positive attitude to every interaction.
• Laney, William, Megan, and Hailey are wonderful to work with and consistently kind and professional.
• Serengeti Care vets their employees to ensure professionalism and compassion.
• Amber is a great caregiver with an amazing personality, punctuality, and adaptability.
• They provide reliable, high-quality care and are highly recommended.

Cons

• There have been some bumps in the road, particularly with communication.
• There is still a liar and a thread on staff caring for someone, which is sad.
• There were two no-shows; one caregiver was not particularly engaging with the dad.
• The manager was a poor listener.
• The new scheduler needs training on returning calls and answering the phone.
• There were frustrating times when a provider couldn't come in.
• The reviewer would not hire Serengeti again.

Review

Serengeti Care Eastside is best suited for families seeking highly personalized, in-home care in Wenatchee for loved ones with complex needs, including advanced dementia, mobility challenges, and post-hospital recovery. The community shines when the goal is care that feels tailored, not generic: caregivers who listen to individual routines and safety concerns; professionals who arrive on time and stay engaged; and staff who can handle demanding tasks with patience and skill. Repeated testimonials emphasize caregivers who communicate clearly, treat clients with respect, and create a sense of comfort in difficult moments. The strongest impression is a team that treats care as a crafted service, built around the person rather than the calendar.

However, families should not assume flawless reliability. Alternatives may be wiser for households demanding guaranteed round-the-clock coverage with zero scheduling gaps or for those preferring a formal facility environment rather than in-home care. Serengeti Eastside has had scheduling hiccups and even a few no-shows, and at least one review notes a manager who didn't listen as effectively as others. For those who cannot tolerate any lapse in care or who require a single caregiver assigned consistently, exploring agencies with stronger backup coverage or facility-based options could be wise. If billing complexity or insurance navigation is a hurdle, compare providers that promise simpler processes and steadier continuity.

On balance, the positives far outweigh the negatives for most families. The staff are described as well trained, compassionate, and genuinely people-focused, with managers who communicate well and keep families in the loop. Caregivers like Kaya, Amber, and Haley exemplify professionalism, going the extra mile to enable clients to maintain independence and dignity. The team's ability to assist with complex activities of daily living, coordinate transportation to appointments, and support daily routines translates into meaningful peace of mind for relatives juggling work and caregiving. Serengeti also excels at hospital-to-home transitions, insurance coordination, and maintaining a respectful, collaborative dynamic with families. When scheduling glitches occur, the bedrock strengths - reliability, empathy, and clear communication - still make this team a strong contender.

Yet the service is not without friction. Occasional communication gaps and scheduling issues have surfaced, including reports of no-shows and callbacks not arriving promptly. These hiccups can disrupt trusted routines and provoke anxiety when shifts fail to appear or questions go unanswered. The response from Serengeti Eastside leans on its client-facing leadership and on a track record of responsive staff, with ongoing efforts to tighten scheduling accountability. The experience suggests that with a solid backup plan, a clear escalation path, and a designated point person, the impact of rare gaps can be contained.

The offering is well-suited for dementia care, fall-risk management, and ongoing companionship, with caregivers who engage clients through conversation, activities, and light housekeeping. Families consistently note that caregivers discuss photos, books, and TV shows, and even drive loved ones to appointments and community events. The team's willingness to adapt - arranging equipment like hospital beds and safety devices - speaks to a proactive, safety-first approach. Insurance navigation is a notable advantage, with Serengeti helping pursue LTCI reimbursement where eligible. Care plans appear flexible, and families report feeling informed and involved, which is essential for trusted, long-term caregiving arrangements.

For families weighing options, Serengeti Eastside offers a compelling mix of skilled, compassionate care and transparent, responsive communication. It is a solid match when the priority is a home-based, person-centered approach that respects independence while providing dependable support for daily living tasks and health appointments. The main caveat is scheduling reliability; anticipate occasional gaps and prepare a contingency plan with backup caregivers and a clear escalation pathway. When these controls are in place, the payoff is meaningful: caregivers who feel like part of the family, ongoing collaboration with an attentive management team, and real peace of mind for families and loved ones alike. In the right conditions, Serengeti Eastside stands out as a practical, capable choice for complex in-home care.

This area of Wenatchee, Washington, offers a variety of amenities and services that cater to the needs of seniors. With multiple places of worship located within walking distance, individuals can continue their spiritual practices with ease. Nearby hospitals and pharmacies provide access to medical care and prescriptions, ensuring peace of mind for residents. The proximity to parks and restaurants offers opportunities for relaxation and social engagement. Additionally, convenient transportation options such as taxis and rental car services make it easy for seniors to navigate the area. Overall, this part of Wenatchee provides a welcoming and inclusive community for those looking to settle down in their later years.

Places of Worship

• Faith, Tiffany Letts Brand (0.2 miles)
• Child Evangelism Fellowship (0.3 miles)
• Ernsburger Bryan Pastor (0.4 miles)
• Oregon Washington District Church Of The Brethren (0.6 miles)
• Restoration-The Heart Ministry (0.7 miles)
• Christian Revival Center (0.8 miles)
• Jehovah's Witnesses (0.8 miles)

Physicians

• Regional Eye Center (0.5 miles)
• Columbia Pediatrics (0.5 miles)
• Columbia Valley Community Health (0.5 miles)
• Eye & Ear Clinic of Wenatchee (0.5 miles)
• James Harden Howell (0.5 miles)
• Life Choices (0.6 miles)
• J C Speech Pathology Clinic (0.7 miles)

Hospitals

• Wenatchee Valley Hospital & Clinics (0.5 miles)
• Central Washington Hospital (0.6 miles)
• Confluence Health (0.6 miles)
• Colonial Vista Rehab Facility (0.6 miles)
• Seattle Children's Wenatchee Clinic (1.1 miles)
• Wenatchee Valley Medical Center (1.3 miles)
• Wenatchee Valley Hospital (1.3 miles)

Pharmacies

• Central Washington Hospital (0.5 miles)
• Wenatchee Clinic Pharmacy (1.3 miles)
• Walgreens (1.5 miles)
• Fred Meyer Pharmacy (1.7 miles)
• Top Food & Drug (1.7 miles)

Transportation

• Back Country Taxidermy (0.5 miles)
• Amtrak-WEN (1 miles)
• Amtrak Wenatchee (1 miles)
• Apple City Taxi & Delivery (1 miles)
• Bnsf Railway Co. (1 miles)
• Enterprise Rent-A-Car (1.3 miles)

Parks

• Memorial Park (0.8 miles)
• Riverfront Park (1.3 miles)

Restaurants

• Wild Huckleberry (0.8 miles)
• El Fua! Salon-Bar (0.9 miles)
• Wally's Tavern (0.9 miles)
• McGlinn's Public House (0.9 miles)
• Tropical Salvadorean Restaurant (0.9 miles)
• Iwa Sushi and Grill (1 miles)
• Pina Loca (1 miles)

Cafes

• Aut-To Mocha I (0.9 miles)
• Dutch Bros (1 miles)
• Aut-To Mocha (1.1 miles)
• Cafe Columbia (1.1 miles)
• Gear Up Java (1.3 miles)
• Dutch Bros Coffee (1.5 miles)
• Starbucks (1.7 miles)