Design Your Care, Inc. in Port Orchard, WA

Pros

• Visiting Angels provides thoughtful, prompt care that supports recovery after surgery.
• The care coordinators are professional, helpful, and easy to contact.
• Families are thankful that Visiting Angels makes arranging care simple and reliable.
• The caregivers are warm, compassionate, and consistently attentive to needs.
• Visiting Angels offers tailored, flexible plans that accommodate changing requests.
• The care team builds trust, safety, and companionship, helping with daily tasks and personal care.
• Office staff and case managers are communicative, organized, and dependable.
• Many clients experience peace of mind and comfort knowing loved ones are cared for at home.
• The caregivers are described as angels—dedicated, caring, and truly capable.
• The organization is highly recommended for professional, compassionate in-home care.

Cons

• One reviewer described the experience as “Truly awful,” citing forgotten meds, med boxes left open, last-minute cancellations, and a revolving door of caregivers who didn’t know the client, calling the service unreliable.
• Another reviewer criticized last-minute cancellations that forced them to cut trips short, signaling disruptions in plans.
• A third note highlighted the frequent turnover of caregivers, saying a lack of continuity undermined trust and made it hard for the client to feel consistently cared for.

Review

This Port Orchard operation of Visiting Angels, operating under Design Your Care, Inc., is best suited for families who want a trusted, at-home care partner that keeps a loved one safely in their own environment while receiving practical, personalized help. The service is ideal for post-surgery recovery, chronic condition management, and daily ADL support, everything from meal prep and light housekeeping to transportation and companionship. The feedback landscape is remarkably clear: a broad chorus of families praise compassionate caregivers, predictable scheduling, and proactive case management that creates a workable, home-based rhythm rather than a move to a facility. For households that prize independence, dignity, and the comfort of familiar surroundings, this is the strongest option available in the region.

That said, some families should consider alternatives. The clearest caveat is a need for around-the-clock medical supervision or a highly structured memory-care environment delivered within a building with on-site nursing staff. A few reviews flag occasional caregiver turnover, last-minute cancellations, or gaps in coverage, which can translate into lapses like missed meds or a disrupted routine. For those facing very heavy medical acuity or who prefer a fixed, predictable monthly expense rather than hourly billing, an assisted living community or skilled nursing facility can offer steadier medical oversight and a more uniform financial model. The right choice hinges on balancing genuine home-life benefits with the level of medical intensity required.

The core strength lies in the pros and how they counterbalance potential drawbacks. The caregiving staff are repeatedly described as professional, warm, and genuinely attentive, capable of handling showers, dressing, meal prep, and everyday chores with a humane touch that families value deeply. Equally important is the backbone of the operation: engaged, responsive case managers who coordinate matching caregivers to personalities and routines, maintain open lines of communication, and step in quickly when adjustments are needed. This continuity, the same caregiver or tightly aligned team over time, transforms an in-home service from a convenience into a dependable, trusted care relationship. When disruptions occur, the team’s quick reconfiguration of schedules and back-up staffing demonstrates that reliability is not just promised; it is practiced.

The day-to-day capabilities reinforce the decision. Caregivers routinely assist with hygiene and mobility tasks, support nutrition through meal preparation, and handle light housekeeping, errands, and transportation to medical appointments. Beyond the practicalities, families consistently report meaningful social connections and companionship that preserve dignity and independence for the client. The care notes produced after visits, along with active family access to scheduling and updates, provide a transparent, auditable record of what was done and what remains. Instances of problem-solving, such as swapping a poorly fitting shower chair for a safer alternative or adjusting plans to accommodate evolving medical needs, underscore a service that isn’t rigid but oriented toward the client’s evolving daily life. This blend of practical support and compassionate presence yields a reliable home-care foundation that many families could not replicate in a purely facility-based model.

Cost structure and planning reflect a pragmatic, customizable approach. Services are delivered on an hourly basis with options that tailor to budget, schedule, and specific needs. Families consistently praise the flexibility to modify hours or add coverage as circumstances change, which is indispensable when life remains dynamic. Yet at least one recurring sentiment across reviews is a desire for a more predictable, monthly program rather than a strictly hourly model. The prudent response is to enter with clearly stated expectations: lock in what constitutes a “standard visit,” define allowable back-up coverage, and insist on timely, detailed care notes. The agency’s strength, responsive office staff, flexible scheduling, and capable care coordinators, often makes the hourly model work exceptionally well when families stay engaged and use it as a collaborative tool rather than a passive arrangement.

Bottom line: this Port Orchard Visiting Angels franchise stands out as a premier option for families seeking to keep a loved one at home with a compassionate, responsive care network. It delivers the human warmth, individualized attention, and practical support that make home living feasible for individuals with mobility or cognitive challenges, all backed by meticulous care coordination designed to preserve independence and safety. For households with steady, moderate needs and a strong preference for staying in familiar surroundings, the fit is compelling and strong. Those with overwhelming medical complexity or a preference for a fixed monthly fee may find alternatives more aligned with their expectations, but the vast majority will discover that the balance of flexible, high-quality caregiving and accountable oversight makes this the prudent path forward. Begin with a thorough intake, arrange meetings with several Angels to gauge compatibility, appoint a dedicated case manager, and craft a transition plan that includes robust backup coverage to safeguard continuity.

This part of Port Orchard, Washington, offers convenient access to essential amenities such as pharmacies, restaurants, cafes, physicians, parks, theaters, transportation options, hospitals, and places of worship. With multiple pharmacies within close proximity for easy access to medications and health supplies, as well as a variety of dining options including fast food chains and local breweries. The area also features healthcare facilities ranging from clinics to specialized surgical centers and eye care practices. Nearby parks provide opportunities for outdoor recreation and relaxation. Additionally, the presence of a nearby airport and public transportation options ensures ease of travel. For spiritual fulfillment, there are several churches in the vicinity. Overall, this part of Port Orchard offers a well-rounded community with easily accessible services for seniors looking to settle in the area.

Pharmacies

• Walgreens (0.2 miles)
• Rite Aid (0.3 miles)
• Albertsons Pharmacy (1.2 miles)
• Kitsap Cannabis Farmers fair (1.6 miles)
• Walgreens (3.7 miles)
• Walgreens (5.1 miles)
• Walgreens (7 miles)

Restaurants

• Hi Joy Bowl (0.9 miles)
• McDonald's (7.3 miles)
• McDonald's (10.1 miles)
• Bent Bine Brew Co. (10.9 miles)
• Endolyne Joes (11 miles)
• Qdoba Mexican Eats (11.2 miles)
• McDonald's (11.2 miles)

Cafes

• Starbucks (1.3 miles)
• Starbucks (11.1 miles)
• Starbucks (11.1 miles)
• Starbucks (12 miles)
• Chelan Cafe (12.9 miles)
• Uptown Espresso (13.4 miles)
• Starbucks (13.5 miles)

Physicians

• The Manette Clinic (3.5 miles)
• Va Bremerton Outpatient Clinic (3.8 miles)
• Long, Kira Harrison Healthpartners Thoracic and Vascular Surgery (4.2 miles)
• CHI Franciscan Family Medicine Clinic (4.2 miles)
• Peninsula Oral Surgery (4.5 miles)
• Kitsap Eye Physicians (4.5 miles)
• The Visual Connection (4.7 miles)

Parks

• Manette Playfield (3.5 miles)
• Blake Island State Park (6.8 miles)
• Horseshoe Lake County Park (8.3 miles)
• Battle Point Park (10.1 miles)
• Emma Schmitz Memorial Overlook (10.7 miles)
• Lincoln Park (10.9 miles)
• Fairmount Playground (11.7 miles)

Theaters

• Rodeo Drive-In Theatre (5.8 miles)
• AMC Kitsap 8 (9.8 miles)

Transportation

• Port Orchard Airport (6.7 miles)

Hospitals

• Upper Cervical Health Centers Of America (9.4 miles)
• Providence Mount St. Vincent - Seattle (11.9 miles)

Places of Worship

• Agnus Dei Lutheran Church (11.7 miles)
• Chapel Hill Presbyterian Church (13.3 miles)