Design Your Care, Inc.

Pros

• Visiting Angels provides compassionate, home-based care that helps seniors maintain independence with dignity.
• Marilyn and her team are dedicated, warm, and professional in their approach.
• Case Manager Joslyn is kind, knowledgeable, and a ray of sunshine for families.
• The Angels consistently go the extra mile, offering reliable transportation and attentive care.
• The staff are punctual, skilled, and responsive, adapting to each family's needs.
• The care teams foster companionship and peace of mind for loved ones and their families.
• The care notes and proactive office communication keep families informed and reassured.
• Visiting Angels' flexibility and quick responsiveness are highly valued by clients and families.

Cons

• A reviewer expressed dissatisfaction with the pricing model, wishing for a monthly fee-for-service option rather than hourly pricing.
• A reviewer noted that a shower chair purchased for their mother wasn't the right fit, though staff helped by recommending a more secure bench.

Review

Visiting Angels shines through the voices of families and caregivers who have witnessed first-hand the difference a compassionate home-care team can make. From the moment I heard Marilyn Oswald speak at a local Chamber of Commerce luncheon, it was clear that Visiting Angels is built on heart and dedication. Across the many stories shared, the thread is consistent: this is a organization that helps seniors maintain their independence with dignity, offering practical support for daily tasks while providing a steady, caring presence. The overarching sentiment is a genuine acknowledgment of the difference their services make, and a heartfelt "kudos" to Marilyn and the entire team for the meaningful work they do.

In one powerful testament, a husband facing ALS describes his partnership with Visiting Angels as a lifeline. With a Case Manager named Joslyn, the family found not just reliable staffing but a caring ally who could arrange the right caregivers at the right times. Joslyn is remembered as kind, knowledgeable, and truly a ray of sunshine - traits that helped the family navigate a difficult journey. The reviewer notes that several Angels have been involved, all of them wonderful, and the overall impression is one of trust, consistent support, and a team that treats the family with compassion as well as competence.

Another story comes from a sister in Bremerton whose loved one relies on Visiting Angels for transportation to medical appointments and for meaningful social contact. Heather has been the primary Angel for three years, stepping in whenever transportation is needed and providing the steady presence that means so much to someone with limited mobility and few local friends. The caregiver's willingness to go the extra mile is highlighted as a reliable source of comfort for both the sister and her loved one, reinforcing the sense that these relationships are about more than tasks - they're about dependable companionship and support.

The word "above and beyond" recurs in several accounts, with Carrie singled out for staying through some of the family's darkest hours. The reviewer calls the care team "phenomenal" and notes that the follow-up and accommodations are top-notch. The phrase "Visiting Angels live up to their name" captures a common theme: the staff delivers warmth, attentiveness, and practical help that feels personal and compassionate, earning strong recommendations from families who have relied on them during trying times.

There are also longer arc stories that reflect how Visiting Angels adapts to evolving needs. A family caring for aging parents began with help for housekeeping, food preparation, and personal care after Mom's hip surgery. As time passed, the services expanded to include grocery shopping, doctor's appointments, and accompaniment, with caregivers who could provide a consistent, comforting presence. The care notes left after visits are valued as a clear record of what was done, and when something urgent comes up, the office promptly reaches out. The team even helped solve a practical safety issue - when a shower chair wasn't the right fit, Barbara, the Case Worker, recommended a bench that improved security and ease of use. The message is one of flexible, responsive care that fits the family's routine, so siblings who work full-time can still focus on time with their loved ones.

These stories also emphasize the human connection at the heart of Visiting Angels. The reviewers repeatedly describe caregivers who become like friends, who listen, show warmth, and take on a variety of household tasks with a positive, patient attitude. In one testimonial, Dawn notes that their caregiver Katie quickly became a best friend to their mother, describing Katie as cheerful and genuinely interested in her needs. The sense that caregivers are not just workers but trusted companions comes through in multiple accounts, including families who describe caregivers in terms like "warmth," "attentiveness," and "genuine care."

The reliability and responsiveness of the office team is another recurring motif. One reviewer recounts a moment when a family went from caretakers to visitors within 48 hours after a sudden need arose, thanks to Thelma and her team. Thelma assessed the situation on the spot, developed a plan, and put it into action rapidly, providing immediate relief and peace of mind. This story emphasizes the speed and decisiveness that can be critical when time is of the essence, and it reinforces the sense that Visiting Angels can mobilize quickly to protect a loved one's comfort and safety.

Flexibility and empathy in the face of emergencies also come through as a defining quality. Families note that the staff are understanding when plans shift, and they commend the team for stepping in to help whenever needed. Whether it's adjusting schedules to cover a caregiver's absence, or coordinating with a case manager to ensure continuity of care, the overarching message is one of a responsive, family-centered approach. The testimonials repeatedly express appreciation for caregivers who are on time, skilled, and able to handle a broad range of tasks with professionalism and kindness.

Several accounts highlight the continuity and warmth of the caregiving teams themselves. Phrases like "team members have been with us for almost two years" and "they become like friends" illustrate how stable, long-term relationships with caregivers are valued. Families mention specific team members - April Y., Marisol M., Linda H., Dannielle S. - and note how the office team works hard to fill in when someone is off, ensuring there is always a reliable presence. The gratitude extends to individual caregivers for their patience, skill, and genuine care, with praise of caregivers like Doris for her joy and attentiveness, and Mary's moment of impact when a client expressed affection for the care they provide.

Together, these testimonials paint a powerful portrait of Visiting Angels as an organization dedicated to dignity, independence, and compassionate assistance. Across different households and circumstances - from post-surgical recovery to chronic illness, transportation challenges, and the daily rhythms of living with aging - families describe a consistent standard: attentive care, flexible scheduling, clear communication, and a team that treats clients and their families with respect, warmth, and professionalism. The result is not only practical help but also reassurance, comfort, and a growing sense of trust that the people they rely on truly care.

This part of Port Orchard, Washington, offers convenient access to essential amenities such as pharmacies, restaurants, cafes, physicians, parks, theaters, transportation options, hospitals, and places of worship. With multiple pharmacies within close proximity for easy access to medications and health supplies, as well as a variety of dining options including fast food chains and local breweries. The area also features healthcare facilities ranging from clinics to specialized surgical centers and eye care practices. Nearby parks provide opportunities for outdoor recreation and relaxation. Additionally, the presence of a nearby airport and public transportation options ensures ease of travel. For spiritual fulfillment, there are several churches in the vicinity. Overall, this part of Port Orchard offers a well-rounded community with easily accessible services for seniors looking to settle in the area.

Pharmacies

• Walgreens (0.2 miles)
• Rite Aid (0.3 miles)
• Albertsons Pharmacy (1.2 miles)
• Kitsap Cannabis Farmers fair (1.6 miles)
• Walgreens (3.7 miles)
• Walgreens (5.1 miles)
• Walgreens (7 miles)

Restaurants

• Hi Joy Bowl (0.9 miles)
• McDonald's (7.3 miles)
• McDonald's (10.1 miles)
• Bent Bine Brew Co. (10.9 miles)
• Endolyne Joes (11 miles)
• Qdoba Mexican Eats (11.2 miles)
• McDonald's (11.2 miles)

Cafes

• Starbucks (1.3 miles)
• Starbucks (11.1 miles)
• Starbucks (11.1 miles)
• Starbucks (12 miles)
• Chelan Cafe (12.9 miles)
• Uptown Espresso (13.4 miles)
• Starbucks (13.5 miles)

Physicians

• The Manette Clinic (3.5 miles)
• Va Bremerton Outpatient Clinic (3.8 miles)
• Long, Kira Harrison Healthpartners Thoracic and Vascular Surgery (4.2 miles)
• CHI Franciscan Family Medicine Clinic (4.2 miles)
• Peninsula Oral Surgery (4.5 miles)
• Kitsap Eye Physicians (4.5 miles)
• The Visual Connection (4.7 miles)

Parks

• Manette Playfield (3.5 miles)
• Blake Island State Park (6.8 miles)
• Horseshoe Lake County Park (8.3 miles)
• Battle Point Park (10.1 miles)
• Emma Schmitz Memorial Overlook (10.7 miles)
• Lincoln Park (10.9 miles)
• Fairmount Playground (11.7 miles)

Theaters

• Rodeo Drive-In Theatre (5.8 miles)
• AMC Kitsap 8 (9.8 miles)

Transportation

• Port Orchard Airport (6.7 miles)

Hospitals

• Upper Cervical Health Centers Of America (9.4 miles)
• Providence Mount St. Vincent - Seattle (11.9 miles)

Places of Worship

• Agnus Dei Lutheran Church (11.7 miles)
• Chapel Hill Presbyterian Church (13.3 miles)