Sunset Arbor Adult Family Home

Pros

• The staff at Arbor Rose were professional, kind and caring toward residents and provided emotional support to families.
• Arbor Rose is small, affordable, clean, and filled with humor and chatter.
• The workers at Arbor Rose are blessed with the gift of truly loving and enjoying their work and their clients.
• Taven, Arbor Rose's manager, combines firmness, experience, fairness, compassion, organizational skill, and genuine love for the work and the residents.
• The owner, Steve Anderson, runs a tight ship with twenty-four-hour awake staff to keep residents safe.
• Arbor Rose provides care that is nothing short of loving, making it a warm, competent home for residents.
• The care and environment at Arbor Rose are described as compassionate, supportive, and comforting for families.

Cons

• The reviewer described the initial call as unfriendly.
• The reviewer stated that he was rude and unreceptive.
• The reviewer warned others not to go there.
• The reviewer felt that something about the place was very off.
• The reviewer described another memory care facility as a full failure, citing neglect, bruising, a strong odor, and unpalatable, unhealthy food.
• The reviewer claimed that concerns raised were dismissed, often with a lie.
• The reviewer noted a three-week period of non-interaction from Arbor Rose.

Review

Arbor Rose inspires a wide spectrum of impressions from those who have faced difficult circumstances there. Some readers describe a rocky start, noting that a first outreach or call didn't feel friendly and that not every moment was easy to navigate. One account even suggests that what's captured in cheerful photos - such as pictures of moms smiling with their families - belies a rough first impression, with a sense that something off was happening behind the scenes. Taken together, these opening reflections underscore how emotionally charged and uneven the early interactions with the facility could feel for families in crisis.

In contrast, other voices tell a deeply different story - one of sorrow turned to gratitude as families faced the loss of a loved one. A mother who had been under Arbor Rose's care since May 2023, after a move from another Spokane retirement community, experienced a health incident that ultimately led to her passing. The family recounts a painful three-week period of limited interaction with Arbor Rose's team, followed by an urgent trip to Spokane, a hospital admission on February 6, 2024, and a death five days later. The heartbreak expressed by the brothers and sisters left behind is palpable, reflecting the absolute human cost of illness and aging, and the role a care facility plays in those final chapters.

Yet even amid loss, there are testimonies to genuine care and emotional support that linger long after a resident has passed. One reviewer speaks of a different, more recent experience in which Arbor Rose's staff were described as professional, kind, and caring toward her mother, with the staff providing meaningful emotional support for the daughter as well. The sentiment is simple and powerful: gratitude for people who showed up with warmth when it mattered most, and a clear, heartfelt acknowledgment of the lives they touched. In these stories, Arbor Rose is viewed not only as a service provider but as a source of comfort during an especially vulnerable time.

Another set of memories centers on Arbor Rose being the fourth residence within a two-year period, driven by the family's need to find a safe, well-staffed home for a mother with dementia and a high risk of falling. The reviewer highlights a remarkable leadership pair in Taven, the manager, and Steve Anderson, the owner. Taven is praised for a rare blend of firmness, experience, fairness, compassion, and organizational skill, with a deep, genuine love for the work and the residents. The owner's involvement is noted in a specific, practical way: Steve Anderson reportedly adjusted medications when the mom first arrived. Even when challenges persisted, the team's collaborative problem-solving helped keep the resident safe and content. The author's conclusion is that their mother was cared for with love, understanding, and appreciation during her final year and a half.

The portrayal of Arbor Rose grows even more vivid in further descriptions of the environment itself. The home is depicted as small, affordable, and clean, filled with humor and chatter - an atmosphere that the writers feel supports the well-being of residents and their families. The workers are described as blessed with a genuine gift for loving and enjoying their work and the people they serve, contributing to a sense that Arbor Rose is more than just a facility; it's a community where people feel seen and valued. For families, this combination of warmth and competence translates into a memory of care during a difficult period, a memory that leaves them grateful for the moments of reassurance and stability they found there.

The sentiment of care continues in another testimonial that centers on a resident whose passing was attended by compassionate support from Arbor Rose. The narrator emphasizes how the care delivered to their mother felt deeply loving, and the family expresses gratitude for the ongoing stability that Arbor Rose provides to other loved ones still in its care. The testimony reinforces the sense that Arbor Rose can be a place of solace, not only for residents but for siblings and spouses who cling to any source of reassurance during the health crises that culminate in loss.

A longer narrative by Esther Long deepens the portrait of Arbor Rose as a place where personal experiences of care and the dynamics of staff dedication matter a great deal. She contrasts her Ellie's positive transition to Arbor Rose with a prior, starkly negative experience at a large, corporate-owned memory care facility - where neglect and unacceptable conditions were described. Long credits Arbor Rose with a distinctly different standard: a clean environment with no persistent odors, active residents up, and engaged in life. She attributes the quality of care to Steve Andrews, described as the owner and a nurse, who runs a tight ship, alongside a vigilant, never-sleeping staff, and a manager (Taven) who embodies compassion. Long admires the rigorous training that many staff members undergo and notes that genuine devotion - not just a paycheck - drives the care at Arbor Rose. Her personal pledge to Ellie is steadfast: she wouldn't have her in any other place, and she remains grateful enough to visit regularly, underscoring the sustained trust she has in the team.

Taken together, the assembled accounts present a nuanced portrait of Arbor Rose: a small, intimate facility that can feel radically different depending on the moment and the perspective. Some readers describe a rough initiation and a sense of something unsettled at the outset, while others recount a consistent thread of professional, compassionate care that extends beyond the individual resident to support family members emotionally. The recurring themes - high-quality staff, a clear leadership structure with Taven at the helm and Steve (Anderson or Andrews) guiding through medication decisions and bedside problem-solving, and a community atmosphere marked by humor, attentiveness, and genuine concern - emerge as the common thread across many of these testimonials. In the end, Arbor Rose appears to be a place where care is real, sometimes tested by tragedy, and often affirmed by the gratitude and loyalty of families who have walked its doors in moments of vulnerability.

Located in Mead, Washington, this area offers a variety of amenities and services that cater to senior living. With multiple physicians, pharmacies, and hospitals within a few miles radius, residents have easy access to medical care. In addition, there are several restaurants and cafes for dining options, as well as places of worship for spiritual needs. The proximity to parks provides opportunities for outdoor activities and relaxation. Overall, this part of Mead combines convenience with a sense of community, making it a desirable location for seniors looking for a comfortable and accessible living environment.

Physicians

• North View Medical Clinic: John Torquato, MD (0.8 miles)
• Providence Urgent Care - Hawthorne (2.6 miles)
• Orthopaedic Specialty Clinic (2.6 miles)
• Providence Pulmonary and Sleep Disorder Clinic - Spokane (2.6 miles)
• Spine Team Spokane (2.6 miles)
• Mt. Spokane Pediatrics (2.6 miles)
• Northwest Dermatology (2.7 miles)

Restaurants

• Frank's Diner (2.2 miles)
• Sonic Drive-In (2.4 miles)
• Twigs Bistro (2.6 miles)
• Pooles Public House On (2.7 miles)
• Fizzie Mulligans (3.2 miles)
• Firehouse Subs (3.7 miles)
• Hierophant Meadery (4.5 miles)

Pharmacies

• Payless Drug Stores (2.3 miles)
• Rite Aid (2.4 miles)
• Sav-On Pharmacy (2.5 miles)
• CVS Pharmacy (2.6 miles)
• Walgreens (2.6 miles)
• Shopko Pharmacy (2.8 miles)
• Rosauers Supermarkets (3.1 miles)

Places of Worship

• Whitworth Chapel (3 miles)
• Prince of Peace Lutheran (6.5 miles)
• Victory Faith Fellowship (6.9 miles)

Parks

• Bidwell Park (4.6 miles)
• Franklin Park (5.1 miles)
• Indian Trail Park (6.4 miles)
• Corbin Park (6.4 miles)
• Webster Park (7.2 miles)

Hospitals

• Providence Holy Family Hospital Anti Coag Unit (4.8 miles)
• Providence Holy Family Hospital (5 miles)
• Spokane Va Medical Center (7.3 miles)
• VA Medical Center (7.3 miles)

Theaters

• Regal Northtown Mall (5.1 miles)

Cafes

• Starbucks (5.2 miles)
• Starbucks (5.3 miles)
• Daily Habit (6.2 miles)
• Dutch Bros Coffee (7.1 miles)
• Little Garden Cafe (7.2 miles)
• Starbucks (7.5 miles)