Labor of Love Total Health Care

Pros

• The team at At-Heart and Shelia's Place is absolutely awesome during difficult times.
• Kristi Lynch is an exceptional, compassionate nurse with a true calling.
• Heart Hospice provides professional, attentive care that brings comfort to the patient and family.
• Chaplain Don shows genuine empathy and steady availability, offering comforting support.
• The care team lightens the burden on families and makes transitions smoother.
• Rizza delivers excellent bedside manners and warm, compassionate home infusion care.
• The staff communicates clearly, stays connected, and offers ongoing support.
• The team works cohesively to help patients stay at home with dignity and respect.
• The organization provides full-service care seven days a week, including holidays, which is a blessing.

Cons

• Low quality staff.

Review

Across a broad chorus of voices, what shines through in these testimonials is a deep, continuing impact: compassionate, professional, and holistic care that supports patients and families from the first contact through bereavement. Families describe discovering At-Heart Home Care & Hospice as a true blessing during some of life's hardest moments. They recall moments of relief that arrive just when they need them most - an instant sense that their loved one is in the right hands, and that practical burdens will be shouldered with care and clarity. The praise ranges from practical coordination to spiritual support, and it consistently centers on the people who deliver the care.

A common thread in the stories is the extraordinary accessibility and attentiveness of the nursing team, especially Kristi Lynch. Time and again, families describe Kristi as "an angel" and "one of a kind," noting her professionalism, deep compassion, and genuine investment in both patient and family. She is remembered as someone who went above and beyond, staying attentive to needs, answering questions with patience, and even being available "anytime" when called. The sense that she truly cared - along with other team members who share that dedication - left families feeling seen, supported, and never alone in the process.

The enumeration of staff extends beyond one nurse to a broader care ecosystem. Tricia, an aide, is praised for gentleness and consideration of patients' feelings, while Scott and Jenn are named for their kindness and thoughtful involvement. The testimonials repeatedly emphasize a team approach: nurses, aides, social workers, and administrative staff working in concert to ensure smooth, dignified care at home. Families describe a sense of relief when a plan is rapidly put in place, and when the team works cooperatively with any other caregivers already in place. The result is not only efficient care but also a sense of partnership and shared purpose during a vulnerable time.

Spiritual and emotional support also figure prominently. Chaplain Don is singled out for genuine empathy, comfort, and accessibility, with families noting his presence at meaningful moments and his ongoing check-ins after a loved one's passing. His role, as described, helps families feel connected to their faith and to a comforting sense of a higher presence during the final chapters of life. The caregiving team's breadth includes bereavement resources and ongoing support, underscoring a philosophy that care extends well beyond medical needs to encompass emotional and spiritual well-being for families as they navigate grief.

Several reviewers highlight the human touch and clear communication that underpin the practical aspects of care. Lori and Jennifer are cited as exceptionally caring, knowledgeable, and reassuring representatives who set the tone for a trustworthy patient journey. The sense of being informed and prepared - "explained everything from the beginning of what to expect" - helps families feel empowered rather than overwhelmed. The testimonials describe a care experience that preserves dignity, prioritizes comfort, and respects the wishes and rhythms of the patient's final stages of life, with staff members who take on the heavy lifting so families can focus on presence and connection.

In addition to these consistently glowing accounts, one brief line of critique - "Low quality staff." - appears among the voices. Taken in the broader context of overwhelmingly positive testimony, that single remark stands out as an outlier. The vast majority of stories describe a robust network of dedicated professionals who respond with speed, sensitivity, and sustained engagement, reinforcing a clear pattern: this is a team that truly shows up for people in crisis, from the earliest moments of transition through the path toward peaceful final days and beyond.

Overall, the collection paints a powerful portrait of a home care and hospice service that feels like a lifeline. Families recount how a simple phone call or a door entry becomes the beginning of a trusted partnership that lightens the burden, preserves comfort, and honors both patients and caregivers. The care teams are described as "fixers" who get things done quickly and compassionately, ensuring that time with loved ones remains the priority. They are praised for explaining options, answering questions with generosity, and offering a breadth of services seven days a week, including holidays. Whether through medical management, social support, spiritual care, or bereavement guidance, At-Heart Home Care & Hospice and their associated teams are remembered as a blessing - reliable, human, and devoted to helping families navigate life's most challenging journeys with dignity, grace, and a renewed sense of relief.

This part of Virginia Beach, Virginia, offers a convenient and diverse range of amenities for those considering senior living. With several physicians, pharmacies, and hospitals in close proximity, residents have access to quality healthcare services. The area also features a variety of cafes and restaurants, providing options for dining out or grabbing a quick bite to eat. Parks like Mount Trashmore Park offer opportunities for outdoor recreation and relaxation. Additionally, the presence of public transportation options such as The Tide-Newtown Road Station makes it easy to get around the area. Places of worship like St Luke's Catholic Church and Spring Branch Community Church cater to spiritual needs. Overall, this neighborhood provides a balanced mix of healthcare facilities, dining options, recreational spaces, and community resources for seniors looking to settle down in Virginia Beach.

Physicians

• TPMG Holland Road Family Medicine (0.1 miles)
• Allergy & Asthma Center (0.3 miles)
• Hearing Services of Virginia (0.6 miles)
• Gastroenterology Associates of Tidewater (2.8 miles)
• Jordan Young Institue (2.9 miles)
• Patient First (3 miles)
• Cenzon Maria R MD - Dominion Psychiatric Associates (3.4 miles)

Cafes

• Starbucks (0.2 miles)
• Starbucks (0.9 miles)
• Kahiau's Bakery & Cafe (1.7 miles)
• Starbucks (2.3 miles)
• Starbucks (4.7 miles)
• Panera Bread (4.8 miles)
• Starbucks (6 miles)

Parks

• Mount Trashmore Park (0.2 miles)
• Kings Grant Park (2.6 miles)
• Broad Bay Estates Park (5.7 miles)

Restaurants

• McDonald's (0.6 miles)
• Mission BBQ (0.6 miles)
• Tupelo Honey (0.8 miles)
• Yard House (0.8 miles)
• Shake Shack (0.9 miles)
• P.F. Chang's China Bistro (0.9 miles)
• Chick-Fil-A (0.9 miles)

Theaters

• Regal Entertainment Group (0.7 miles)
• AMC Lynnhaven 18 (3.3 miles)

Pharmacies

• Walgreens (0.9 miles)
• Rite Aid (1 miles)
• Wegmans (1 miles)
• Walgreens (1.4 miles)
• CVS Pharmacy (1.8 miles)
• CVS Pharmacy (2 miles)
• Walgreens (2.4 miles)

Hospitals

• Sentara Health Care (3.3 miles)

Transportation

• The Tide-Newtown Road Station (4.6 miles)

Places of Worship

• St Luke's Catholic Church (4.9 miles)
• Spring Branch Community Church (6 miles)