Labor of Love Total Health Care in Virginia Beach, VA

Pros

• Kristi Lynch is thoughtful and caring from day one, and she nearly becomes part of the family.
• Amy Fitchett is kind, trustworthy, and outstanding, with a calm presence that makes a big difference.
• The Heart team goes above and beyond, delivering compassion, professionalism, and dedication in every visit.
• Kristi Lynch is described as an angel who cares for patients with genuine compassion and professionalism.
• Chaplain Don is personal, wise, and comforting, providing ongoing support to families.
• The nurses and Chaplin Donald are lifelines, offering support from beginning to end.
• These staff members are a Godsend, lightening the load and getting things done quickly.
• The staff become part of the family and continue to check in and provide support after a loved one passes.

Cons

• The reviews describe the staff as low quality.
• The hospice service is unreliable and unresponsive.
• The CNA was undependable and the OT was useless.
• The agency is criticized for poor communication and failing to resume care after hospitalization.
• One reviewer claims the agency contacted DSS about them.
• A reviewer would give zero stars to the company.
• Some reviews call the company a disgrace to clients and employees.
• There are reports of inadequate supplies and improper charges for medications.

Review

Labor of Love Total Health Care in Virginia Beach is best suited for families seeking a deeply personal, at‑home hospice and home‑health partnership that treats the home as the patient’s primary care setting. This community shines when caregivers want a high‑touch, family‑centered model, supported by nurses, aides, social workers, and chaplains who coordinate to keep loved ones comfortable and dignified in their own territory. It is especially valuable for households with out‑of‑town relatives, since the team consistently communicates, updates, and guides families through evolving needs. In short, this is a strong fit for families who want to stay engaged with a trusted care team that becomes part of the caregiving circuit during the final chapters and beyond.

Those who may want to consider alternatives are families prioritizing entirely uninterrupted staffing and absolute reliability. Several reviews flag variability in who shows up and when, with weekend coverage and scheduling sometimes inconsistent. Administrative gaps, around intake, billing, or timely responses, also surface in a subset of experiences. For households with highly complex medical regimens, or those who require near‑guaranteed on‑site coverage and flawless communication, exploring other hospice or home‑health providers with firmer service level assurances may reduce friction during critical moments. Facility‑based options or agencies with more robust 24/7 guarantees could be more reassuring where reliability is the top priority.

The strongest positives flow from the care team’s character and the way services are integrated. Across reviews, the nursing core is praised for warmth, competence, and accessibility, often described as going above and beyond for both patient and family. Names like Kristi Lynch recur as emblematic of the level of personal attention families crave, thoughtful, professional, and consistently available to address questions and coordinate care. The presence of chaplaincy and bereavement support is repeatedly highlighted as a meaningful pillar, offering emotional and spiritual reassurance that eases the caregiving burden. When care is well‑coordinated, medications, equipment, and daily routines aligned, the home becomes a sustainable, dignified setting for the final journey, and families report a tangible sense of relief and partnership in the process.

Yet, the universe of reviews cannot overlook notable cautions. Some accounts describe inconsistent staffing and variable quality among aides or therapists, particularly as care deepens. Weekend visits and timely responsiveness are flagged as mixed, and communication can stumble during high‑stress moments such as intake or billing disputes. A few clients report feeling neglected during emergencies or perceive that management fails to respond swiftly to evolving needs. A perception that administrative operations are more transactional than compassionate can clash with the frontline care, creating a sense of disconnect between the “hands‑on” nurses and the office side of the organization.

With those mix‑of‑results dynamics, several practical moves can tilt the balance toward a consistently positive experience. Families should establish a dedicated case manager and insist on a stable core team to anchor the plan, with clear expectations about weekend coverage. Demand regular updates, written or email, so geographically separated relatives stay in the loop. Nail down escalation procedures for urgent concerns and confirm that equipment, supplies, and medications are managed with a tight, documented handoff. Leverage the chaplain and social worker early and often, ensuring that bereavement support remains available after the patient’s passing. When testimonials repeatedly point to individuals like Kristi, Amy, and Don as anchors of trust and comfort, those elements should be identified as non‑negotiables in the enrollment agreement.

In the final judgment, Labor of Love Total Health Care represents a compelling option for families prioritizing humane, home‑centered hospice with a team that treats care as a shared, almost familial responsibility. The program’s core strengths lie in extraordinary bedside manner, consistent nurse engagement, and robust emotional and spiritual support that can relieve caregiver strain and preserve dignity at the end of life. The potential drawbacks revolve around staffing consistency and communication reliability, especially during weekends or care transitions; these risks deserve proactive management before enrollment. For households prepared to actively shape the care plan, insist on stable staffing, transparent communication, and documented service commitments, and the experience can be profoundly affirming. For others who cannot tolerate recurring scheduling gaps or administrative ambiguities, it may be wise to compare alternatives that offer stronger guarantees of reliability and 24/7 on‑call continuity.

This part of Virginia Beach, Virginia, offers a convenient and diverse range of amenities for those considering senior living. With several physicians, pharmacies, and hospitals in close proximity, residents have access to quality healthcare services. The area also features a variety of cafes and restaurants, providing options for dining out or grabbing a quick bite to eat. Parks like Mount Trashmore Park offer opportunities for outdoor recreation and relaxation. Additionally, the presence of public transportation options such as The Tide-Newtown Road Station makes it easy to get around the area. Places of worship like St Luke's Catholic Church and Spring Branch Community Church cater to spiritual needs. Overall, this neighborhood provides a balanced mix of healthcare facilities, dining options, recreational spaces, and community resources for seniors looking to settle down in Virginia Beach.

Physicians

• TPMG Holland Road Family Medicine (0.1 miles)
• Allergy & Asthma Center (0.3 miles)
• Hearing Services of Virginia (0.6 miles)
• Gastroenterology Associates of Tidewater (2.8 miles)
• Jordan Young Institue (2.9 miles)
• Patient First (3 miles)
• Cenzon Maria R MD - Dominion Psychiatric Associates (3.4 miles)

Cafes

• Starbucks (0.2 miles)
• Starbucks (0.9 miles)
• Kahiau's Bakery & Cafe (1.7 miles)
• Starbucks (2.3 miles)
• Starbucks (4.7 miles)
• Panera Bread (4.8 miles)
• Starbucks (6 miles)

Parks

• Mount Trashmore Park (0.2 miles)
• Kings Grant Park (2.6 miles)
• Broad Bay Estates Park (5.7 miles)

Restaurants

• McDonald's (0.6 miles)
• Mission BBQ (0.6 miles)
• Tupelo Honey (0.8 miles)
• Yard House (0.8 miles)
• Shake Shack (0.9 miles)
• P.F. Chang's China Bistro (0.9 miles)
• Chick-Fil-A (0.9 miles)

Theaters

• Regal Entertainment Group (0.7 miles)
• AMC Lynnhaven 18 (3.3 miles)

Pharmacies

• Walgreens (0.9 miles)
• Rite Aid (1 miles)
• Wegmans (1 miles)
• Walgreens (1.4 miles)
• CVS Pharmacy (1.8 miles)
• CVS Pharmacy (2 miles)
• Walgreens (2.4 miles)

Hospitals

• Sentara Health Care (3.3 miles)

Transportation

• The Tide-Newtown Road Station (4.6 miles)

Places of Worship

• St Luke's Catholic Church (4.9 miles)
• Spring Branch Community Church (6 miles)