Home Instead - Virginia Beach, VA in Virginia Beach, VA

Pros

• Home Instead provides thorough, top-notch professional and friendly personal care, making clients feel like family.
• The team at Home Instead is amazing and consistently goes above and beyond.
• Teresa T. is described as a rockstar for the organization's clients.
• The schedulers identify the right care providers and maintain a consistent caregiving team, bringing comfort and stability.
• Dana is an outstanding caregiver whose attention, compassion, and commitment give families peace of mind.
• Home Instead is reliable, caring, and professional in supporting loved ones.
• Mary Lynn is described as caring, kind, and a tremendous help to families.
• Individual caregivers are noted as patient, cheerful, and highly capable, such as Joyce, Montina, Jaelah, and Kenni.

Cons

• One reviewer reported finding the mom soaked in urine and feces, left by the aide with no assistance.
• They stated the owner initially ignored their call, then cursed them out, called them names, and hung up.
• Home Instead was reported to the Department of Health and found deficient in caring for the mom.
• The reviewer felt the owner could care less about their customers.
• They advised others to stay far away from Home Instead to avoid neglect and being cursed at.
• There were days when aides arrived hours late and the family was still charged for an entire day.
• On several occasions, nobody showed up and the office claimed an aide was with the mom.
• The reviewer labeled the owner as an unethical liar.

Review

This Home Instead in Virginia Beach is best suited for families seeking in-home care that centers on daily living assistance, companionship, and highly personalized caregiver matching. It excels when the goal is to keep a loved one at home with regular, friendly aides who can assist with errands, meals, light housekeeping, and transportation, all supported by a responsive coordination team. The model relies on building a lasting caregiver relationship rather than rotating strangers every shift, so it shines for households that value consistency, trust, and a familiar routine over time. For an older adult who wants warmth, reliability, and practical help in a familiar setting, this provider is a strong, practical fit.

Those who should consider alternatives are families needing deeper medical oversight or a more controlled, facility-based environment. If round-the-clock nursing, strict clinical supervision, or guaranteed single-provider coverage per shift is essential, a licensed home health agency with formal medical staffing or an assisted living community with on-site nursing may serve better. A minority of reviews signal serious concerns about administration and accountability, underscoring the need for meticulous due diligence. For families prioritizing absolute consistency in staffing at all hours or a highly standardized care protocol, exploring other options would be prudent.

The strongest advantages here are caregiver dedication, meaningful continuity, and the ability to tailor services to each family's rhythms. Many reviewers praise caregivers who feel like extended family - attentive, proactive, and compassionate - while the scheduling team works to place caregivers who align with the loved one's personality and needs. The ability to cover a wide range of tasks - overnight care, meal preparation, grocery shopping, light housekeeping, and daily companionship - creates tangible peace of mind for families juggling work, travel, and caregiving obligations. When a caregiver becomes a dependable routine presence, the resulting stability often translates into better mood, safety, and dignity for the senior.

Nonetheless, there is a real, albeit singular, caution that cannot be ignored. A troubling review recounted neglectful care and a confrontational reaction from leadership, casting a shadow on administration and accountability. Such reports should trigger immediate, thorough checks: request a detailed care plan, insist on clear escalation channels, verify supervision and training standards, and demand robust back-up staffing and a straightforward complaint process. While the vast majority of feedback highlights excellent personal care, this outlier signals that confidence hinges on rigorous reference checks, transparent communication, and formalized safeguards before committing long-term.

Practically, prospective families should approach a decision with a robust, action-oriented checklist. Start with a needs assessment that enumerates daily tasks, social engagement, transportation, and health monitoring requirements. Request a deliberate caregiver-matching process, ask for a proposed schedule that preserves a preferred primary caregiver, and confirm what happens if a caregiver is late or unavailable. Insist on a trial period or short-term engagement to observe chemistry, communication, and responsiveness. Demand documentation of caregiver qualifications, supervision, and a clear complaint-resolution protocol, and verify references from families with similar needs.

In the end, Home Instead Virginia Beach delivers extraordinary caregiver talent and a highly responsive office framework that supports a trusted, home-centered care plan. It is a compelling choice for families who prize genuine caregiver relationships, flexible scheduling, and practical in-home support - provided thorough vetting occurs, and there is confidence in administrative accountability. For those prioritizing round-the-clock clinical oversight, or who cannot tolerate even occasional lapses in leadership responsiveness, it pays to evaluate alternatives alongside this option. The right decision comes with clear expectations, careful reference-checking, and a short, structured trial to confirm that comfort and safety align with the loved one's goals.

This area of Virginia Beach, Virginia offers a convenient and vibrant community for senior living. With multiple pharmacies within close proximity, access to healthcare services is readily available. There is a diverse selection of restaurants and cafes nearby, providing plenty of dining options for residents. The presence of theaters and parks offer opportunities for entertainment and recreation. Additionally, there are reputable physicians and hospitals in the vicinity for medical needs. Transportation options such as the Tide-Newtown Road Station and Norfolk International Airport provide easy access to travel. Overall, this area presents a thriving and well-equipped environment for seniors looking to settle in Virginia Beach.

Pharmacies

• Walgreens (0.3 miles)
• Walgreens (1.2 miles)
• Wegmans (1.4 miles)
• CVS Pharmacy (2.3 miles)
• Walgreens (2.4 miles)
• Walgreens (2.6 miles)
• Rite Aid (3 miles)

Restaurants

• Village Inn (1.2 miles)
• P.F. Chang's China Bistro (1.3 miles)
• Shake Shack (1.3 miles)
• Chick-Fil-A (1.3 miles)
• Tupelo Honey (1.3 miles)
• Yard House (1.4 miles)
• Sonic Drive-In (1.5 miles)

Cafes

• Starbucks (1.3 miles)
• Starbucks (2.3 miles)
• Kahiau's Bakery & Cafe (2.8 miles)
• Starbucks (3.4 miles)
• Starbucks (3.8 miles)
• Panera Bread (4.3 miles)
• Starbucks (5.3 miles)

Theaters

• Regal Entertainment Group (1.4 miles)
• AMC Lynnhaven 18 (4.5 miles)

Parks

• Kings Grant Park (1.5 miles)
• Mount Trashmore Park (2.2 miles)
• Broad Bay Estates Park (4.4 miles)

Physicians

• Hearing Services of Virginia (1.7 miles)
• Allergy & Asthma Center (1.9 miles)
• TPMG Holland Road Family Medicine (2.3 miles)
• Jordan Young Institue (2.7 miles)
• Gastroenterology Associates of Tidewater (2.7 miles)
• Patient First (2.8 miles)
• Bayside Family Practice (2.8 miles)

Hospitals

• Sentara Health Care (3.9 miles)
• Sentara Virginia Beach General Hospital (5.8 miles)
• Virginia Beach Ambulatory Surgery Center (5.9 miles)

Transportation

• The Tide-Newtown Road Station (4.7 miles)
• American Airlines Ticket Counter (4.8 miles)
• Norfolk International Airport (ORF) (4.8 miles)
• Norfolk Airport USO (4.9 miles)

Places of Worship

• Spring Branch Community Church (5.1 miles)