Home Instead - Virginia Beach, VA in Virginia Beach, VA

Pros

• The schedulers are proactive and thoughtful in their scheduling.
• Dana has managed the account and has been fantastic.
• The caregivers are professional, reliable, caring, and punctual.
• The administrative staff are professional, responsive, and genuinely caring.
• The team goes above and beyond to keep families supported and informed.
• Dana, Asja, Celeste, and Donya are among the best and second to none.
• The caregivers are kind, trustworthy, patient, and treat clients with dignity and respect.
• Families have peace of mind knowing their loved ones are in capable, caring hands.
• Julie and Janell are compassionate and dedicated.
• The scheduling office maintains a consistent team and identifies the right care providers.

Cons

• The aide left the mom sitting all day with no assistance, leaving her soaked in urine and covered in feces.
• The owner was initially ignored and then cursed out when finally reached.
• Home Instead was reported to the Department of Health and found deficient in caring for the mom.
• There were days when aides arrived hours late and the family was charged for an entire day, with some days no one showed up.
• The office claimed an aide was with the mom, even when no one was at the house.
• The reviewer warned to stay far away from Home Instead to avoid neglect.
• Thousands of dollars a month were paid while the mom was neglected.
• The owner obviously could care less about their customers.

Review

This Home Instead office in Virginia Beach is best suited for families that want a trusted, in-home care partner capable of providing daily living support, companionship, and practical tasks while keeping a loved one at home. It works well for seniors who need reliable help with meals, light housekeeping, transportation, medication reminders, and consistent personal attention, with the option to scale up to more intensive coverage as needs evolve. The standout value is a well-coordinated scheduling team and a caregiver network that can deliver steady, task-focused care without forcing a move to a residential setting. For families prioritizing dignity, continuity, and peace of mind in a familiar environment, this office consistently delivers.

At the same time, there are clear reasons to consider alternatives. For relatives seeking constant medical oversight or highly regulated, 24/7 nursing care on-site, a traditional assisted living or memory-care community may be a better fit. Those with a loved one who has advanced dementia or complex clinical needs could find that in-home care requires more coordination and may not substitute for the on-site nursing resources some facilities provide. Also, while scheduling is generally strong, there are anecdotes of initial caregiver turnover or shifts that did not align perfectly at first, which can be disconcerting for families hoping for a single, steady caregiver team from day one. Potential buyers should weigh the desire for a homey, home-based model against the structure and on-site clinical support offered by alternative settings.

The strongest positives center on the people and the process. A proactive scheduling team keeps shifts filled with compatible caregivers, and the care staff are consistently described as professional, reliable, and genuinely compassionate. Families repeatedly highlight the ability to establish a dependable roster of caregivers who know routines, preferences, and safety needs, reducing the anxiety of having new faces daily. The testimonials underscore caregivers who are punctual, patient, and communicative, often going beyond routine tasks to anticipate needs, assist with errands, and support family members in coordinating care. When a caregiver clicks with a client, the effect is palpable: longer tenures, better continuity, and a sense that the loved one is treated with dignity and respect. Leadership figures like Dana, Asja, Celeste, and Donya emerge in the narratives as anchors of reliability and empathy, contributing to a genuinely reassuring partnership for families during stressful times.

However, the reviews do include meaningful cautions. A minority recounts troubling experiences where a caregiver’s performance fell short or where communication gaps occurred, and one highly negative account alleges neglect and a confrontational response from the owner. That extreme feedback is not representative of the typical experience, but it cannot be ignored. It signals the necessity of careful due diligence: insist on clear service agreements, request a dedicated care coordinator, and set up a formal, written communication plan with daily or weekly updates. Families should verify references, ask for a stable caregiver pool, and confirm a rapid escalation process if concerns arise. The Department of Health note in one review, though isolated in this dataset, serves as a reminder to audit the agency’s responsiveness and accountability as part of the decision.

Nevertheless, the pros can more than offset the cons when managed with discipline. The ability to sustain long-term caregiver relationships, several providers are mentioned consistently over months and even years, drives superior familiarity with medical needs, routines, and home environments. When caregivers remember dietary preferences, monitor subtle health signals, or notice a leaking pipe and mobilize a prompt response, the resulting safety and comfort translate into real peace of mind for families. The combination of careful caregiver matching, strong administrative support, and a culture that emphasizes compassion makes it possible to achieve reliable coverage, even for around-the-clock schedules, without relinquishing the comforts of home. In short, the model works best for families who want steady, respectful companionship anchored by organized, responsive management.

For families weighing this option, the practical path is clear. Define the non-negotiables: consistent caregivers, a clear communication rhythm, and a plan for overflow coverage if a shift cannot be filled. Demand a dedicated care manager who coordinates assignments and flags any gaps promptly. Seek assurances about matching processes, how long it takes to find a good fit, how turnover is addressed, and what happens when a caregiver is unavailable. And compare against alternatives in terms of on-site nursing support, memory-care design, and overall environment, especially if the loved one may eventually require transitions away from home. When those boxes are checked and the team demonstrates a track record of reliability, empathy, and operational transparency, Home Instead Virginia Beach stands out as a practical, proven choice for preserving independence without compromising safety and dignity.

This area of Virginia Beach, Virginia offers a convenient and vibrant community for senior living. With multiple pharmacies within close proximity, access to healthcare services is readily available. There is a diverse selection of restaurants and cafes nearby, providing plenty of dining options for residents. The presence of theaters and parks offer opportunities for entertainment and recreation. Additionally, there are reputable physicians and hospitals in the vicinity for medical needs. Transportation options such as the Tide-Newtown Road Station and Norfolk International Airport provide easy access to travel. Overall, this area presents a thriving and well-equipped environment for seniors looking to settle in Virginia Beach.

Pharmacies

• Walgreens (0.3 miles)
• Walgreens (1.2 miles)
• Wegmans (1.4 miles)
• CVS Pharmacy (2.3 miles)
• Walgreens (2.4 miles)
• Walgreens (2.6 miles)
• Rite Aid (3 miles)

Restaurants

• Village Inn (1.2 miles)
• P.F. Chang's China Bistro (1.3 miles)
• Shake Shack (1.3 miles)
• Chick-Fil-A (1.3 miles)
• Tupelo Honey (1.3 miles)
• Yard House (1.4 miles)
• Sonic Drive-In (1.5 miles)

Cafes

• Starbucks (1.3 miles)
• Starbucks (2.3 miles)
• Kahiau's Bakery & Cafe (2.8 miles)
• Starbucks (3.4 miles)
• Starbucks (3.8 miles)
• Panera Bread (4.3 miles)
• Starbucks (5.3 miles)

Theaters

• Regal Entertainment Group (1.4 miles)
• AMC Lynnhaven 18 (4.5 miles)

Parks

• Kings Grant Park (1.5 miles)
• Mount Trashmore Park (2.2 miles)
• Broad Bay Estates Park (4.4 miles)

Physicians

• Hearing Services of Virginia (1.7 miles)
• Allergy & Asthma Center (1.9 miles)
• TPMG Holland Road Family Medicine (2.3 miles)
• Jordan Young Institue (2.7 miles)
• Gastroenterology Associates of Tidewater (2.7 miles)
• Patient First (2.8 miles)
• Bayside Family Practice (2.8 miles)

Hospitals

• Sentara Health Care (3.9 miles)
• Sentara Virginia Beach General Hospital (5.8 miles)
• Virginia Beach Ambulatory Surgery Center (5.9 miles)

Transportation

• The Tide-Newtown Road Station (4.7 miles)
• American Airlines Ticket Counter (4.8 miles)
• Norfolk International Airport (ORF) (4.8 miles)
• Norfolk Airport USO (4.9 miles)

Places of Worship

• Spring Branch Community Church (5.1 miles)