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4.8 from 60 reviews
5 stars
56
4 stars
1
3 stars
0
2 stars
0
1 stars
3
Overall Review of Home Instead - Virginia Beach, VA
differentiator30 reviews mention this
Caregivers earn trust through daily help
Residents and families describe caregivers as kind, dependable, and attentive to daily needs.
Across reviews, families consistently describe caregivers who show up, pay attention to details, and provide both physical help and companionship. Several reviewers name specific caregivers and highlight respectful, professional care, plus reassurance that their loved ones are safe and supported at home. Some also mention caregivers stepping in during recovery from surgery and helping with routine tasks and errands.
common14 reviews mention this
Scheduling and communication feel proactive
Reviewers repeatedly mention responsive scheduling and communication from the office and coordinators.
Multiple reviews describe care coordinators and office staff as proactive, clear, and helpful—especially when families had changing needs. Reviewers mention quick scheduling, consistent check-ins, and being able to request help when shifts need adjustment. A few reviews also describe situations where reliability broke down, which is the main limitation to consider.
differentiator3 reviews mention this
Around-the-clock coverage during transitions
Some families describe support arranged for 24/7 coverage during urgent or ongoing periods.
One family described getting around-the-clock coverage arranged quickly during a difficult transition after a hip fracture and rehabilitation placement. Another review mentions using the service around the clock for several months. A scheduling-focused review also describes shifting from limited shifts to 24/7 coverage and finding a steadier team over time.
common12 reviews mention this
Meal prep and housekeeping are supported
Residents and families often mention assistance with meals, light housekeeping, and errands.
Several reviews describe caregivers helping with meal preparation, tidying the home, and supporting daily routines such as laundry and grocery-related tasks. Families also mention companions who take people shopping, help with errands, and accompany appointments when needed. In at least one case, caregivers also responded to practical needs during bad weather.
caveat2 reviews mention this
Reliability issues are mentioned
A small number of reviews report problems with aides arriving late, being absent, or handling concerns poorly.
While many reviews emphasize dependable coverage, a couple of reviews describe failures that affected care, including hours-late visits, instances where no one showed up, and delays that left the reviewer concerned. One reviewer also described being frustrated with how an owner handled a complaint. These are important considerations alongside the many positive experiences reported by other families.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
Features
Transportation
Norfolk International (4 miles away)
Nearby Places of Interest
This area of Virginia Beach, Virginia offers a convenient and vibrant community for senior living. With multiple pharmacies within close proximity, access to healthcare services is readily available. There is a diverse selection of restaurants and cafes nearby, providing plenty of dining options for residents. The presence of theaters and parks offer opportunities for entertainment and recreation. Additionally, there are reputable physicians and hospitals in the vicinity for medical needs. Transportation options such as the Tide-Newtown Road Station and Norfolk International Airport provide easy access to travel. Overall, this area presents a thriving and well-equipped environment for seniors looking to settle in Virginia Beach.
Pharmacies
Walgreens (0.3 miles)
Walgreens (1.2 miles)
Wegmans (1.4 miles)
CVS Pharmacy (2.3 miles)
Walgreens (2.4 miles)
Walgreens (2.6 miles)
Rite Aid (3 miles)
Restaurants
Village Inn (1.2 miles)
P.F. Chang's China Bistro (1.3 miles)
Shake Shack (1.3 miles)
Chick-Fil-A (1.3 miles)
Tupelo Honey (1.3 miles)
Yard House (1.4 miles)
Sonic Drive-In (1.5 miles)
Cafes
Starbucks (1.3 miles)
Starbucks (2.3 miles)
Kahiau's Bakery & Cafe (2.8 miles)
Starbucks (3.4 miles)
Starbucks (3.8 miles)
Panera Bread (4.3 miles)
Starbucks (5.3 miles)
Theaters
Regal Entertainment Group (1.4 miles)
AMC Lynnhaven 18 (4.5 miles)
Parks
Kings Grant Park (1.5 miles)
Mount Trashmore Park (2.2 miles)
Broad Bay Estates Park (4.4 miles)
Physicians
Hearing Services of Virginia (1.7 miles)
Allergy & Asthma Center (1.9 miles)
TPMG Holland Road Family Medicine (2.3 miles)
Jordan Young Institue (2.7 miles)
Gastroenterology Associates of Tidewater (2.7 miles)
Patient First (2.8 miles)
Bayside Family Practice (2.8 miles)
Hospitals
Sentara Health Care (3.9 miles)
Sentara Virginia Beach General Hospital (5.8 miles)
Virginia Beach Ambulatory Surgery Center (5.9 miles)
Fecal incontinence, prevalent among older adults, arises from factors like weakened pelvic muscles and nerve damage, significantly affecting well-being and social interactions. Diagnosis involves clinical evaluation and tests to inform tailored treatments, while caregivers and preventive measures can aid in managing the condition effectively.
Anticipatory grief is an emotional response to the impending loss of a loved one, characterized by complex emotions such as sadness and anger, and involves navigating stages similar to those identified by Kübler-Ross. Coping strategies are vital for managing this process, emphasizing compassionate communication, self-care, and support groups while recognizing the cultural influences on grieving.
Adult day care programs offer essential support and activities for older adults, yet many hesitate to participate due to concerns about independence and stigma. To alleviate these apprehensions, families should facilitate open discussions, explore financial resources, suggest trial visits, and collaborate with healthcare providers to highlight the benefits of such services for both the participants and their caregivers.
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Norfolk International (4 miles away)
Friendly, active staff who engage patients and support families.
Fecal Incontinence in Older Adults: A Comprehensive Guide
Recognizing the Journey: Understanding and Navigating Anticipatory Grief
Encouraging Participation in Adult Day Care: A Guide to Supporting a Hesitant Parent