Arcadia Home Care & Staffing in Virginia Beach, VA

Pros

• Azeet is a standout caregiver who greets the client with a big smile and warm words every day.
• Zee is attentive to routines, serves breakfast and lunch with exuberance, and engages in delightful conversations about family and home.
• Zee stays with the client, actively plays and watches TV, and her laughter brightens the room.
• Zee handles any request immediately and consistently goes above and beyond to be attentive, reassuring, kind, and helpful.
• Suzanne and Yani have done a remarkable job supporting the client and ensuring outstanding care from Azeet.
• Debbie Dixon is a credit to FirstLight Home Care, being efficient, proactive, and pleasant to have.
• Maria is amazing - professional, kind, and helpful with daily tasks.
• The FirstLight aides are kind, patient, and loving toward loved ones.
• The Virginia Beach team genuinely cares for clients and feels like family.
• Joy is punctual, personable, and professional, contributing to the organization's reliability.
• Patty is extraordinary, cooking meals, accompanying on shopping and appointments, and maintaining a positive attitude.
• Shelley is responsible, punctual, and consistently communicates ahead of time.

Cons

• The reviewers describe the caretakers as unprofessional and sneaky, with alleged disloyalty among staff.
• They accuse a staff member of trying to recruit clients privately, calling the behavior improper.
• The call center is criticized for poor service, including not greeting properly, not asking for names or details, and locking clients out of the app without hearing their side.
• They claim the agency is unprofessional and should hire more qualified staff.

Review

Arcadia Home Care & Staffing in Virginia Beach is best suited for families seeking a truly personal, in-home care partnership where a caregiver becomes a daily companion. This community shines for seniors who value continuity, warmth, and practical help delivered with consistency: daily meals, light housekeeping, grooming, reminders, and engaging companionship all woven into familiar routines. When a trusted caregiver can learn preferences, anticipate needs, and interact with family members in a way that feels like an extension of home, Arcadia becomes a powerful ally in maintaining independence without sacrificing dignity.

Those who may want to consider alternatives are typically the same families that require more formalized clinical oversight or rigid, nurse-led protocols. A portion of feedback notes concerns about staff professionalism and communication gaps, along with occasional difficulty in problem resolution or access to information. For clients needing 24/7 medical monitoring, a highly controlled scheduling process, or strictly regulated care plans overseen by licensed clinicians, a facility-based option or a home-care provider with deeper clinical depth may be a better fit. In short, when medical complexity outpaces daily tasks and companionship, other pathways can offer clearer accountability.

The strongest positives revolve around high-quality, attentive aides who elevate daily living from routine to reassuring. Caregivers are described as warm, proactive, and remarkably capable in managing breakfast, hydration, grooming, and light housekeeping, often going beyond the call of duty to support a client's independence. Families repeatedly note aides who connect on a personal level, celebrate family stories, and stay engaged in conversation while efficiently handling chores. The ability to tailor routines, respond quickly to requests, and maintain a clean, orderly environment contributes to a sense of peace of mind that often offsets occasional scheduling hiccups or staffing fluctuations.

Staff reliability and communication emerge as the main, manageable hurdles. A minority of reviews flag experiences where professionalism or responsiveness did not meet expectations, and some clients report difficulties with onboarding and app-based communications. Those are real frictions, but they are not universal, and they tend to be addressed when the office team can lock in a stable caregiving roster, provide clear points of contact, and offer timely clarifications or substitutions. The enduring strength remains the cadre of dedicated aides who build trust with the client and the family, supported by an office culture that values quick problem-solving and continuity wherever possible.

For families evaluating Arcadia, the right questions are practical and pointed. Seek a clearly defined care plan with assigned caregivers and a predictable schedule, plus a designated care manager who oversees transitions and holds regular check-ins with family members. Inquire about caregiver match quality, language options, and back-up coverage so plans don't falter during vacations or illness. Confirm screening standards, training cadences, and the process for handling concerns - these assurances matter when an individual's daily life hinges on reliable, respectful support and minimal disruption to routines.

Bottom-line verdict: Arcadia Home Care & Staffing is a strong choice for families seeking a warm, relationship-driven in-home care partner who can deliver dependable daily assistance, thoughtful companionship, and practical help that helps a loved one stay comfortably at home. When the client's needs are primarily daily living tasks with meaningful social engagement, Arcadia often delivers outstanding outcomes. For those whose requirements lean toward intensive medical oversight, strict governance, or seamless 24/7 nurse-driven supervision, it pays to weigh alternatives that place a heavier emphasis on clinical resources and formalized oversight to ensure the level of care aligns with expectations.

This part of Virginia Beach, Virginia, offers a convenient and well-equipped urban environment for senior living. With multiple pharmacies, restaurants, cafes, parks, theaters, physicians' offices, hospitals, and transportation options within a short distance, residents here have access to necessary amenities and services. The presence of healthcare facilities like the Sentara Health Care and various specialty medical practices ensures that medical needs are easily met. Additionally, the proximity to Norfolk International Airport provides convenient travel options for seniors who may want to visit loved ones or explore new destinations. The neighborhood also offers opportunities for leisure activities with nearby parks and entertainment venues. Places of worship such as Spring Branch Community Church provide spiritual support and community engagement for those seeking it. Overall, this area provides a diverse range of resources and conveniences ideal for seniors looking to maintain an active and comfortable lifestyle.

Pharmacies

• Walgreens (0.1 miles)
• Walgreens (1.5 miles)
• Wegmans (1.7 miles)
• CVS Pharmacy (2.1 miles)
• Walgreens (2.3 miles)
• Walgreens (2.7 miles)
• Walgreens (2.8 miles)

Restaurants

• Village Inn (1.4 miles)
• P.F. Chang's China Bistro (1.5 miles)
• Shake Shack (1.5 miles)
• Chick-Fil-A (1.6 miles)
• Tupelo Honey (1.6 miles)
• Yard House (1.6 miles)
• Sonic Drive-In (1.7 miles)

Cafes

• Starbucks (1.6 miles)
• Starbucks (2.5 miles)
• Kahiau's Bakery & Cafe (3 miles)
• Starbucks (3.3 miles)
• Starbucks (4 miles)
• Panera Bread (4.3 miles)
• Starbucks (5.2 miles)

Parks

• Kings Grant Park (1.6 miles)
• Mount Trashmore Park (2.4 miles)
• Broad Bay Estates Park (4.4 miles)

Theaters

• Regal Entertainment Group (1.7 miles)
• AMC Lynnhaven 18 (4.7 miles)

Physicians

• Hearing Services of Virginia (2 miles)
• Allergy & Asthma Center (2.1 miles)
• TPMG Holland Road Family Medicine (2.5 miles)
• Bayside Family Practice (2.6 miles)
• Jordan Young Institue (2.8 miles)
• Gastroenterology Associates of Tidewater (2.8 miles)
• Patient First (2.9 miles)

Hospitals

• Sentara Health Care (4.1 miles)
• Sentara Virginia Beach General Hospital (5.8 miles)
• Virginia Beach Ambulatory Surgery Center (5.9 miles)

Transportation

• American Airlines Ticket Counter (4.6 miles)
• Norfolk International Airport (ORF) (4.7 miles)
• Norfolk Airport USO (4.7 miles)
• The Tide-Newtown Road Station (4.8 miles)

Places of Worship

• Spring Branch Community Church (5 miles)