Personal Home Care

Pros

• The company provides the best in-home care from cleaning to bathing.
• Lynn is a great lady who explains everything to help customers understand.
• The company overall provides great service.
• The staff are very kind and take very good care of clients.
• Personal Home Care answers questions promptly and completes paperwork in a timely manner.
• Nurse Lynn has been awesome.
• Lynn works to resolve concerns promptly.
• The place is recommended and would receive five stars.

Cons

• The service is not suitable for the elderly when they need help.
• The agency is horrible and provides poor quality care.
• The service quality has been horrible for the last 14 months.
• Some staff sit idle and stay on their cell phones.

Review

In the range of experiences shared about Personal Home Care, a common thread runs through many voices: the service is designed to support people at home with everyday tasks, from cleaning to bathing, and the people delivering that care often bring a warmth and attentiveness that families notice right away. Across multiple reviews, the emphasis is on a personal touch and a commitment to making home life easier for clients and their loved ones. In particular, one caregiver repeatedly stands out: Lynn, a nurse on the team, who many reviewers describe as a central, reassuring presence.

A frequent praise point centers on Lynn's ability to communicate and explain. Reviewers say she is "a great lady" who takes the time to explain everything in terms that are easy to understand, helping families feel informed and less overwhelmed. This clarity is paired with a sense of reliability; when questions arise, the reviews indicate that Lynn seeks to resolve them and move things forward, contributing to a sense of trust in the care process. The sentiment is consistent with stories of paperwork and logistical tasks being handled with care and transparency.

Beyond the specifics of one caregiver, several reviewers highlight the kindness and compassion of the staff more broadly. Phrases like "They are very kind people and they take very good care of you" and "Great company with compassionate and caring staff" capture a broader perception of a team that prioritizes humane, respectful treatment. The tone suggests that, for many clients, the emotional and relational aspects of care - feeling heard, valued, and supported - are as important as the physical tasks being performed.

Administrative responsiveness also emerges as a notable strength in these accounts. Reviewers describe positive experiences with answering questions and completing paperwork in a timely manner, with Lynn singled out for her role in facilitating access to services. One reviewer notes that Lynn "has been awesome" at getting paperwork done and actively working to secure help for a family member. The sense of a responsive process - where questions are answered and supports are arranged promptly - adds another layer of reassurance for families navigating complex care needs.

Several testimonials reinforce a strong, affirmative impression of the service. Phrases like "hands down 5 stars," "definitely recommend by me," and "you can count on this place" reflect a high level of satisfaction and trust in the overall offering. The recurring message is that, when the right caregiver is matched with the right administrative support, Personal Home Care can deliver meaningful, dependable assistance that lightens the load for families managing home-based care.

Yet, not all feedback is uniformly glowing. There is a pointed negative review that stands in contrast to the otherwise positive sentiment. The reviewer states, "They are horrible. Don't have good help." They describe a long-standing involvement - three years - where the experience began well but deteriorated in the last 14 months. Issues cited include concerns about staff qualifications or reliability, with a remark that the organization says you need a certificate to work for them. The reviewer also expresses frustration about inefficiency and a perception that some caregivers can become distracted, even to the point of sitting on the phone rather than attending to duties. This stark critique serves as a cautionary note about consistency and staffing quality.

Taken together, these perspectives paint a nuanced picture. The strongest and most consistent positives center on Lynn's leadership and communication, the compassion and attentiveness of the staff, and the efficiency of administrative processes that help families secure needed support. These elements together create a sense of trust and appreciation for the service when the right team members are engaged and coordination is smooth. However, there is a clear call for attention to consistency in staffing, ongoing credentialing, and the risk of disengagement among caregivers. For families considering in-home care, the stories suggest focusing on who will be assigned to provide care, ensuring clear lines of communication with administrators, and confirming that staffing standards remain high to avoid lapses in service.

Physicians

• MyEyeDr (0.2 miles)
• Cmh Cancer & Specialty Care Center (0.3 miles)
• Cmh Rehab Center (0.3 miles)
• Mid Atlantic Eye Physicians (0.7 miles)
• Diana Crowder, PA (0.7 miles)
• Cmh Women's Health Services (0.7 miles)
• Cmh Orthopedic Service (0.7 miles)

Places of Worship

• First Baptist Church (0.6 miles)
• All Saints Episcopal Church (0.7 miles)
• Amity Baptist Church (0.9 miles)
• Concord Baptist Association (0.9 miles)
• Mecklenburg Community Baptist (0.9 miles)
• Gethsemane Baptist Church (1 miles)
• Church of the Good Shepherd (1.1 miles)

Restaurants

• 313 Franklin (0.7 miles)
• The Hungry Farmer (0.8 miles)
• Debbie's Drive-In (0.9 miles)
• Subway (1 miles)
• Love Cafe (1 miles)
• KFC (1 miles)
• El Saucito Mexican Restaurant (1.1 miles)

Hospitals

• Community Memorial Hospital (0.8 miles)
• Community Memorial Healthcenter (0.8 miles)

Parks

• Town Park (0.8 miles)
• Veteran's Memorial Park (0.9 miles)
• Centennial Park (0.9 miles)
• Parker Park (1.9 miles)

Transportation

• U-Haul Moving & Storage (0.9 miles)
• Walker's Nick Taxicab (1.2 miles)
• Bower Cab Co. (4.6 miles)

Pharmacies

• The Medicine Shoppe (0.9 miles)
• CVS Pharmacy (1.1 miles)
• South Hill Drug Company (1.5 miles)
• Walmart Pharmacy (1.8 miles)
• Rite Aid (14.1 miles)