Care Advantage of South Boston, VA

Pros

• The company is described as compassionate and understanding by those who used its services for their loved ones.
• Office staff and caregivers are regarded as absolutely amazing, with strong recommendations to others.
• Care Advantage is cherished by employees for the supportive environment and opportunities to grow.
• The organization offers flexibility in scheduling and opportunities for career development.
• The staff are friendly, accommodating, and attentive to both clients and employees.
• The company provides reliable 24-hour call service and efficient scheduling, according to reviewers.
• Leanne is praised as the absolute best at what she does, with knowledgeable and helpful office support.
• The company is considered a good place of employment with exceptionally nice staff.
• Clients feel that aides become part of the family and provide quality care.
• Reviewers express appreciation for the care provided to their loved ones, noting compassion and dedication.

Cons

• The company is described as very disappointing with staff who treat employees horribly and refuse to reimburse gas costs when two aides arrive or when the client isn't home.
• Saundra Coles is portrayed as one of the rudest, most uncompassionate, coldest people in healthcare.
• Her desk-bound approach is criticized as if she wouldn't know whether a loved one is being properly cared for.
• Team Nurse is cited as one of the worst companies to work for; the office staff are rude and slow, hours are scarce, and clients are double-booked.
• The pay is the lowest, and corporate takes forever to respond to issues; when they do, nothing is ever done or followed through.
• The pay at Care Advantage is only $11/hour, which is too low for some employees who would work more if paid more.

Review

Care Advantage Inc. is portrayed in these reviews as a company that can feel like a lifeline for families and a welcome workplace for caregivers, with a strong emphasis on compassionate care and personal connection. Several reviewers highlight how the organization cared for their loved ones, especially mothers, with warmth and understanding. The sentiment is that the office staff and direct caregivers often go above and beyond, leaving families grateful for the consistent, hands-on support they received during difficult times. This benevolent reputation is reinforced by comments from clients and their families about the caring nature of the aides and the genuine concern shown by those who work behind the scenes.

On the employment side, many reviewers describe Care Advantage as a place with meaningful flexibility and opportunities for growth. Employees repeatedly mention the ability to shape their schedules to fit personal responsibilities, including parenting, which makes the job feel accessible and family-friendly. The sense of belonging to a "Care Advantage family" emerges as a recurring theme, with people expressing pride in helping clients at home and in knowing the team is available to support both clients and staff. There's an upbeat tone about the potential for career development and the satisfaction that comes from making a real difference in people's lives.

Yet the stories are not uniformly positive. A notable portion of the feedback centers on frustrations with scheduling, billing, and how certain policies are applied. Some reviews describe situations where gas reimbursements were not issued, or where the company appeared to double-book clients or assign two caregivers to the same visit, resulting in inefficiencies and confusion. The frustration is further intensified by reports that there are times when a client is not home, or when the company seems slow or inconsistent in communicating what happened or what will happen next. Taken together, these claims suggest a disconnect at times between the company's ideals of compassionate care and the operational realities experienced by field staff and clients.

Among the more pointed criticisms is a harsh personal critique of a specific office leader. One reviewer describes Saundra Coles as "hands down one of the most rude, in compassionate, coldest" people they've encountered in healthcare, arguing that the leadership prioritizes profits over patient care and that schedules are mishandled and unorganized. The writer emphasizes that such attitudes and practices would not meet the needs of their loved ones, underscoring the impact that management style can have on the perceived quality of care. While this is a single perspective, it's presented as a strong counterpoint to the otherwise positive views of the company's mission and everyday operations.

Despite these concerns, many reviewers continue to speak highly of the day-to-day experience of working for Care Advantage. For several caregivers, the job is described as a positive, rewarding career where they can use their skills and spend meaningful time with patients. They emphasize that the company is there for them when needed, offering support and understanding, and that the client relationships can be deeply satisfying. There's appreciation for a responsive office culture in which the staff try hard to accommodate both clients and employees, and for leaders like Leanne, who is praised as knowledgeable and helpful in keeping schedules manageable and questions answered efficiently. The pay, however, remains a frequent topic of critique; several reviewers mention a rate around $11 per hour, with some expressing willingness to work more if compensation were higher.

Long-tenured perspectives also appear, with memories of evolving from a former brand name to Care Advantage and testimonies about family-friendly scheduling that accommodates the realities of parenting and personal life. One reviewer notes that the company has historically been a good fit for single parents, describing how the scheduling system can align with personal responsibilities while still allowing them to make a difference in clients' lives. These reflections add depth to the overall portrait: Care Advantage is seen as a workplace that can be incredibly supportive and flexible, even as it faces the very real challenges that come with healthcare staffing and administration.

Lastly, there is a strong thread of reassurance about the core purpose of the company: the belief that they have consistently provided quality aides for clients at home and that the staff feel valued and supported in their roles. Several reviewers express gratitude for the opportunity to contribute to families and communities, reinforcing a sense of trust in the organization's mission, even when particular experiences with management or policy are less positive. In sum, Care Advantage Inc. emerges as a company with a noble aim and a robust culture of care, but with real-world operational hurdles that can affect both clients and caregivers, leaving room for ongoing improvements in communication, scheduling, and compensation.

This part of South Boston, Virginia offers a variety of amenities for seniors looking to relocate to the area. With several places of worship nearby, including the First Presbyterian Church and First Baptist Church, residents can easily find a spiritual community. In terms of healthcare, there are multiple physician offices and Halifax Regional Hospital within close proximity, ensuring access to quality medical care. Additionally, there are several dining options such as KFC and Italian Delight Family Restaurant, as well as pharmacies like Walmart Pharmacy and Walgreens for convenience. For recreational activities, the Halifax County Recreation Department and Staunton River State Park offer opportunities to stay active and enjoy the outdoors. Overall, this area provides a comfortable and convenient living environment for seniors.

Places of Worship

• Lykes, Carl D (0.2 miles)
• Mayfield Apostolic (0.3 miles)
• Ebenezer Cme Church (0.6 miles)
• First Presbyterian Church (0.6 miles)
• First Baptist Church of South Boston (0.6 miles)
• First Baptist Weekday School (0.6 miles)
• Southern Baptist Convention (0.6 miles)

Restaurants

• KFC (0.5 miles)
• McDonald's (1.5 miles)
• Hardee's (1.5 miles)
• Taco Bell (1.5 miles)
• Little Caesars Pizza (1.8 miles)
• Italian Delight Family Restaurant (1.9 miles)
• Huddle House (2 miles)

Physicians

• Halifax Endocrinology & Osteoporosis Center (0.6 miles)
• Southern VA Ear Nose & Throat (0.6 miles)
• Halifax Internal Medicine (0.6 miles)
• Halifax Primary Care (0.7 miles)
• Women's Health Center PC (0.7 miles)
• DermOne Dermatology (0.8 miles)
• Southern Medical Associates PC (0.8 miles)

Hospitals

• Halifax Regional Hospital (0.7 miles)
• HRH Ambulatory Surgery (0.7 miles)

Pharmacies

• Walmart Pharmacy (1.8 miles)
• Walgreens (2 miles)
• CVS Pharmacy (2 miles)
• Halifax Pharmacy (2.4 miles)
• CVS Pharmacy (18.6 miles)

Parks

• Halifax County Recreation Department (4.3 miles)
• Staunton River State Park (12.5 miles)

Transportation

• U-Haul Neighborhood Dealer (5.2 miles)