Woodland Hills Independent Living Assisted Living & Memory Care
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3365 Ogden Road, Roanoke, VA 24018
For more information about senior living options: (844) 490-3973
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Memory Care
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The staff are warm, patient, and genuinely care for residents, treating them like family. The on-site geriatric doctor is amazing, regularly communicates with families, and coordinates all care while listening attentively. The community is absolutely beautiful, with luxurious amenities and a luxurious salon. The atmosphere fosters a strong sense of community, where residents are known by name and feel at home. Tours and staff are friendly, accommodating, and go above and beyond to help families. The interior decor is gorgeous, bright, and well-maintained, with peaceful surroundings and greenery. Luxe Unlimited and RUI Fit are among the premium amenities that enhance residents' quality of life. The reviewers consistently describe Woodland Hills as a five-star experience and highly recommend it. Woodland Hills Roanoke is a standout option for senior living.
The quality of the meals declined significantly after COVID. The facility charged for a resident's personal nursing care and administration of medicine for a full month after the resident had died, and the promised refund of over $3,200 was never paid. Billing changes led to double-billing for many residents, with credits taking months to resolve after extensive follow-up. Management was criticized for responding with canned messages and for not following up on reported issues. The reviews express concerns about the integrity of the management team at Woodland Hills/RUI.Moving into assisted living after a medical crisis is never easy, but the experience many families have at Woodland Hills in Roanoke has been overwhelmingly positive and deeply reassuring. For our family, the transition for my in-laws, who are in their late 80s, was made smoother by a staff that stayed by their side every step of the way. We were faced with a difficult decision and a lot of questions, yet Woodland Hills stood out as the option where the people feel genuinely invested in the residents' well-being. Even though we've seen other facilities in the past, this community consistently demonstrated that the residents are treated with real care and respect. We're nearby and make a point to visit frequently, and it's reassuring to see staff who are open, communicative, and focused on keeping families informed about what's happening day to day.
One standout element is the geriatric medical team on site. The geriatric doctor at Woodland Hills is described as absolutely amazing by many families. The physician makes it a point to call about once a month for a half-hour update, which gives families a clear sense of what is going on with each resident's health. This doctor spends a large amount of time listening to patients, coordinating care, and explaining things - sometimes more than once if that's what's needed. This level of accessibility and patient, ongoing communication helps families feel confident that medical needs are being managed thoughtfully and thoroughly.
The heart of Woodland Hills seems to be the staff. Reviews repeatedly highlight how the team treats residents like family: they know each person by name, they're patient, kind, and always willing to sit and talk. The sense that staff are genuinely invested in the residents' happiness and comfort comes through in every note. We've even heard stories of staff sharing personal contact information so families can reach them when needed. It's clear from multiple accounts that the people who work here care deeply, and that caregiving is not just a job but a calling.
Beyond care, the community itself is described as absolutely beautiful, with a warm and welcoming atmosphere. It feels luxurious in a comfortable, lived-in way - the kind of place where beauty services and amenities don't just exist for show, but truly enhance daily life. The on-site salon is a standout feature, praised for its luxurious feel and the way it contributes to residents' sense of well-being and normalcy. The interior is described as bright, clean, and well-maintained, with a setting that includes greenery and a peaceful, private-feeling environment that supports a relaxed pace of life.
The offerings and activities at Woodland Hills add considerable value to daily living. In addition to typical amenities, residents can take part in programs like Luxe Unlimited and RUI Fit, which contribute to a sense of personal care and vitality. There are opportunities for live music, socializing in common areas, and various activities designed to keep people engaged and connected. Several reviewers singled out tours given by staff who were enthusiastic and informative, noting that the staff - like Charlie Fowler and Zsavonne - made impressions that matched or exceeded expectations. The combination of high-end amenities with a welcoming, active community helps residents feel both cared for and connected to a larger purpose.
Tours and visits reveal a community that exudes confidence and warmth. People who walked in without appointments were met with friendliness and efficiency, and they observed residents enjoying music, walks around the property, and social interactions in the outdoorsy, tree-filled setting. Reviewers describe the location as convenient and peaceful, with a focus on safety and comfort. The overall impression is that Woodland Hills is not just a place to live, but a place where residents can maintain a vibrant lifestyle with a sense of normalcy, independence, and belonging.
There is broad enthusiasm for Woodland Hills as a standard of care in the Roanoke area. Many reviewers describe it as a "gold standard" for senior living, combining luxury living with genuine care. The sense of home - where staff know residents, families feel informed, and residents pursue meaningful activities - creates a highly positive picture. The community is praised for its aesthetics and for the positive, uplifting atmosphere in which residents can live with dignity, enjoy social connections, and access comprehensive care.
It's important to acknowledge a more complicated aspect that some families have faced. A few reviews point to billing and administrative issues within the organization. There were instances of charges for personal nursing care and medication administration that were billed after a resident had passed away, followed by refunds that were promised but not paid. Other reviews describe prior billing system changes that led to double-billing and a long, frustrating process to receive credits. These concerns about financial integrity and responsiveness in addressing them stand in contrast to the otherwise overwhelmingly positive experiences and can be a crucial consideration for families evaluating care options. Some families have expressed frustration with canned responses or slow follow-through from leadership, mentioning specific interactions with the owner or executive team. While these issues do not negate the many heartfelt accounts of caring staff and high-quality daily life at Woodland Hills, they highlight the importance of transparent, reliable administration and timely resolution of financial matters.
In the end, Woodland Hills in Roanoke emerges as a community that many families come to value highly. The blend of compassionate, knowledgeable care, a beautiful and well-maintained environment, and a broad array of amenities creates a setting where residents can feel at home and supported. The day-to-day experiences - friendly, attentive staff; on-site medical coordination; engaging activities; and the sense that residents are treated like family - form the core of the praise. For families navigating the long and emotionally complex journey of senior care, Woodland Hills offers a compelling combination of warmth, professionalism, and resources that can make a meaningful difference in the quality of life for loved ones. As with any major care decision, it's wise to weigh both the outstanding personal care and the administrative considerations, but the overall sentiment here is that Woodland Hills is a remarkable option worth exploring for those seeking a high level of care and community for their loved ones.
130 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Roanoke Regional Woodrum (6 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Woodland Hills is an inviting assisted living community located in the vibrant city of Roanoke, VA. Our community offers a range of amenities and care services to ensure that residents enjoy a comfortable and fulfilling lifestyle.
One of our top priorities is ensuring that our residents feel pampered and cared for. We have a beauty salon on-site where residents can receive professional haircuts, styling, and other grooming services. Our community also offers cable or satellite TV in each resident's room for their entertainment.
Transportation is made easy with our community-operated transportation service, which provides residents with convenient transportation to various destinations. For those who enjoy staying connected digitally, we have a computer center and Wi-Fi/high-speed internet available.
Our dining room offers restaurant-style dining, where residents can enjoy delicious meals prepared by our talented chefs. We also accommodate special dietary restrictions to ensure that all residents' needs are met.
There are plenty of opportunities for leisure and socializing at Woodland Hills. Residents can stay active in our fitness room or participate in planned daily activities such as fitness programs or resident-run activities. We also organize day trips to nearby attractions for those who love exploration.
Within close proximity to our community, you will find various amenities and services that enhance the convenience of living at Woodland Hills. These include cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, theaters, hospitals, and transportation options.
At Woodland Hills Independent Living Assisted Living & Memory Care, we prioritize the well-being and comfort of our residents. With a dedicated staff available 24/7 for assistance with daily living activities such as bathing and dressing, medication management services are provided for those who require them. Our mental wellness program focuses on promoting emotional well-being among our residents.
Come join us at Woodland Hills where you can experience an enriching lifestyle while receiving personalized care tailored to your unique needs.
Woodland Hills Independent Living Assisted Living & Memory Care is located at 3365 Ogden Road, Roanoke, VA 24018 in Salem city, Virginia
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