3600 Grove Avenue, Richmond, VA 23221
For more information about senior living options: (844) 490-3973
The staff are awesome and attentive, from the top down. The community feels like a comfortable, homelike environment. The Windsor provides safety and security with freedom and self-determination for residents with dementia. There is a real sense of community and the caregivers are dedicated, caring, and competent. Meals and snacks are well prepared and satisfying. The location is great and the price is unbeatable. It is an amazing community that people would love to live in. The administration is responsive and communicative.
The facility itself is run down and outdated. It lacks basic supplies like soap and paper towels in residents' bathrooms. Feces were observed on the floor for over a week. There were multiple complaints of mice or rats being sighted. Mice sticky pads were visible in the hallway. The photos provided do not accurately reflect the facility's appearance. The place feels like a correctional facility, conveying filth and discomfort. It desperately needs a lot of help.Windsor Senior Living in Richmond is best suited for families prioritizing a memory-care environment that feels like a small, connected community. The core appeal is a warm, resident-centered approach where staff know individuals well, create a lively daily rhythm, and encourage as much self-determination as safety allows. For families with a loved one who needs dementia-focused support and values consistent, engaged caregivers, Windsor offers a credible, affordable option in a location that makes regular family involvement feasible. The emphasis on a homelike atmosphere and meaningful activities makes it a practical fit for residents who want interaction, dignity, and a sense of belonging within a secure setting.
The strongest positives center on staff dedication and the overall culture. Multiple accounts praise the top-to-bottom commitment of caregivers, the way residents are treated as individuals, and the administration's responsiveness. Families report that loved ones feel at home, have access to well-prepared meals, and are not left lonely, with a visible sense of community and routine. The facility's safety design - locking in memory-care areas to prevent wandering - meets a critical need for many families, while still allowing residents meaningful autonomy within structured boundaries. In short, Windsor delivers on humane, attentive care and a supportive caregiving ecosystem that many families actively seek.
Yet, genuine concerns surface about facility condition and cleanliness that cannot be ignored. One review describes a run-down, outdated environment with intermittent basics like soap and towels, plus the distressing sight of waste and pests. The disconnect between a caring staff and tangible sanitation issues creates a troubling tension: the care and communication may be excellent, but the physical plant and housekeeping lapses can undermine trust and resident dignity. While several other testimonials emphasize positive experiences, the existence of these red flags means the facility demands rigorous due diligence. For a family sensitive to cleanliness, odor of mildew, or pest presence, Windsor requires careful investigation before committing.
Because the good care is real, Windsor will be a strong consideration for caregivers seeking dementia-focused support at a reasonable price. The combination of a friendly, engaged staff, a strong sense of community, and an emphasis on resident self-direction can offset many daily stressors of memory care, especially when a loved one values stability, predictable routines, and accessible administrators. The price point for memory care is repeatedly cited as a favorable factor, making Windsor a compelling option for families balancing budget with quality of life. The facility's location also works well for families who want convenient visitation and integration with local services, further reinforcing its practical appeal.
For those weighing options, a structured due diligence plan is essential. Schedule an in-person tour focused on the dementia unit: observe how staff interact with residents, how activities are run, and whether residents appear clean, comfortable, and well-supported. Ask pointed questions about housekeeping schedules, frequency of room cleaning, pest control, and ongoing maintenance plans to address any wear-and-tear concerns. Speak with several staff members and, if possible, a current resident or family member about daily routines, meal quality, and responsiveness to health needs. Request an updated, itemized list of services and a transparent cost sheet to compare against other local memory-care options.
Ultimately, Windsor Senior Living represents a practical, if imperfect, choice for families prioritizing memory-care excellence within a community setting. Its proven strengths - compassionate staff, responsive administration, and a homelike atmosphere - make it a credible option for loved ones who need structured care while preserving autonomy. The caveat is clear: cleanliness and facility upkeep matter just as much as care quality, and unresolved facility concerns could tilt the decision. If those concerns are adequately addressed during a thorough tour and current conditions confirm a clean, well-maintained environment, Windsor stands as a compelling choice. If unaddressed issues persist or cleanliness remains questionable, alternatives with a sterner emphasis on facility standards should be pursued.
60 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Richmond International (10 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being. Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Windsor Senior Living in Richmond, VA is a vibrant and welcoming assisted living community that offers a wide range of amenities and care services to ensure the comfort and well-being of its residents. Our residents can enjoy the convenience of having a beauty salon on-site to cater to their grooming needs, as well as access to cable or satellite TV for entertainment purposes. We also provide community-operated transportation services, allowing residents to easily travel to various destinations.
Our computer center is equipped with internet access, enabling residents to stay connected with their loved ones or explore the digital world. The dining room offers restaurant-style dining, where delicious and nutritious meals are served daily. For those who prefer some privacy, our fully furnished apartments come with kitchenettes for light meal preparations.
In terms of recreational activities, we have a fitness room for those who wish to maintain an active lifestyle. Our gaming room provides a space for residents to engage in friendly competitions and socialize with fellow residents. Additionally, our small library offers a cozy environment for reading enthusiasts.
At Windsor Senior Living, we prioritize the well-being of our residents by providing 24-hour supervision and assistance with activities of daily living such as bathing, dressing, and transfers. Our dedicated staff coordinate with healthcare providers and assist with medication management. We also offer specialized care for individuals with diabetes or special dietary restrictions.
Transportation arrangements are available for general purposes as well as medical appointments. Residents can take advantage of our concierge services for planning day trips or participating in resident-run activities within the community. We organize scheduled daily activities to keep our residents engaged and entertained.
Located in Richmond, VA, Windsor Senior Living benefits from its proximity to various amenities such as cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, theaters, and hospitals. This ensures that our residents have easy access to essential services and recreational opportunities within their neighborhood.
Overall, Windsor Senior Living provides a comfortable and supportive environment for seniors, offering a comprehensive range of amenities and care services to enhance their quality of life and ensure their well-being.
This part of Richmond, Virginia, offers a convenient and bustling urban environment with easy access to essential services such as pharmacies, restaurants, places of worship, cafes, parks, physicians, theaters, and hospitals. The proximity to multiple pharmacies ensures easy access to medication and healthcare needs. Numerous dining options cater to various tastes, while nearby places of worship provide spiritual support. The availability of cafes and parks offers opportunities for relaxation and socialization. Access to physicians and hospitals ensures quality healthcare services in close proximity. Transportation options are also readily available for easy commuting within the city. Overall, this area provides a diverse range of amenities that cater to the needs and interests of seniors looking for a vibrant and accessible community in which to live.
Windsor Senior Living is located at 3600 Grove Avenue, Richmond, VA 23221 in Richmond city, Virginia
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