The Morris's Assisted Living

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The Morris's Assisted Living

The Morris's Assisted Living

2514 West Grace Street, Richmond, VA 23220

For more information about senior living options: (844) 490-3973

4.1 from 100 reviews
5 stars
66
4 stars
11
3 stars
6
2 stars
4
1 stars
13

Assisted Living Board and Care Home

Overall Review of The Morris's Assisted Living

Pros

  • pro Westminster Canterbury's independent living areas are beautiful, with thoughtfully designed and well-maintained apartments, common spaces, dining facilities, and amenities.
  • pro The facility is described as a first-class facility with first-class staff.
  • pro The admissions director with Canterbury is amazing - compassionate, competent, knowledgeable, and helpful.
  • pro Jazmond Jackson is a very good unit manager who makes everyone on his unit feel comfortable and ensures the staff have what they need to thrive.
  • pro This is a 5-star facility.
  • pro The staff and residents are the best people you will ever meet; it's a wonderful life-changing experience.
  • pro The new promenade restaurant is outstanding, with professional service and excellent food.
  • pro Every nurse has been so compassionate in end-of-life care.
  • pro Ms. Catrice and the skilled nursing staff are credited with wonderful care.
  • pro The facility is clean, secure, and has helpful staff.

Cons

  • pro The reviewer describes Westminster Canterbury as very disappointing due to short-staffing and delayed resident assistance.
  • pro The nurse supervisor allegedly refused to acknowledge concerns and threatened to have the reviewer escorted off the premises.
  • pro A resident's TV in their room reportedly never worked despite repair requests and promises to fix it.
  • pro The care unit is said to have a strong ammonia odor, with residents not receiving adequate care or attention.
  • pro Staff are described as disengaged, dismissive, or overwhelmed, with basic requests met with attitude.
  • pro Administrators are reported to have poor communication and to have not followed up after a resident's fall, eroding trust.
  • pro The rehab manager is described as awful, disrespectful, and rude.

Review

Westminster Canterbury of Richmond presents itself as a handsome, well-appointed continuing care community, and many reviews confirm that the independent living side lives up to the promise. The apartments, common areas, dining facilities, and amenities are described as thoughtfully designed, well-maintained, and attractive for active seniors who can manage their own needs. In this part of the campus, residents and visitors alike note a high-quality lifestyle with first-rate presentation, and some reviewers even call it a "first class facility with first class staff." For families seeking a polished, upscale environment for an independent-minded loved one, the setting can feel like a standout choice.

However, the sentiment becomes more mixed - and occasionally very troubling - once you hear from those supporting residents who transition into the on-site care area commonly referred to as the "At Home Care" unit. Several accounts describe a clean, orderly appearance at first glance, but with an immediate, almost palpable odor of ammonia on the care floors that signals deeper concerns about the caregiving environment. The fear, in these narratives, is less about the facility's aesthetics and more about the consistency and quality of care as health needs rise. In particular, reviewers flag gaps in basic caregiving responsibilities that seem at odds with the cost and reputation the community markets to families who are budgeting for full-spectrum care.

The most alarming threads revolve around staffing and responsiveness. Families describe delayed responses to call bells, insufficient assistance with hygiene, and a general sense of urgency that is lacking on many shifts. Some residents appear to be left waiting, and there are reports that support staff can seem disengaged, overwhelmed, or dismissive. While there are individuals who stand out as genuinely caring and attentive, a number of reviews contend that too many staff members are "disengaged" or "not paying attention" to residents' needs, which can be distressing for families who expect dependable and compassionate care at a premium price.

Communication and accountability also emerge as recurring themes. One reviewer recounts a lack of follow-up from administrators after a resident's fall, noting a persistent gap in communication that stretches from July into September without a return call. Another account describes a tense interaction with a nurse supervisor who was criticized for not listening to concerns and even moved to instruct the reviewer to leave the premises, with security implications tossed into the moment. These anecdotes collectively paint a picture of an environment where families feel their concerns are not consistently heard or addressed, and where timely communication about incidents and care changes is uneven.

Interwoven with the criticisms are stories of standout staff members who bring warmth and competence to the job. Several reviewers praise individuals who clearly go above and beyond. Jazmond Jackson, described as an exceptionally capable unit manager, is credited with creating a sense of comfort for both residents and staff on his unit. The admissions director at Canterbury is likewise lauded for compassion, competence, and helpfulness. On the care side, a nurse named Ms. Catrice is singled out by a family for excellent, attentive nursing care, and other staff, including LPNs and CNAs, receive praise from visitors who observed them providing support, medications, and assistance with mobility. Positive experiences in the skilled nursing wing are not unheard of, and some reviewers emphasize the heartfelt care provided during end-of-life moments, noting nurses who cry and laugh with the family and offer tremendous compassion.

In some reviews, the contrast between independent living and care services is stark. Independent living areas are consistently described as beautiful and well-suited for an active, self-directed lifestyle, with the new promenade restaurant and dining options drawing praise from visitors. A specific dining experience recounts a server who was professional and attentive, and a chef who paused to ensure meals met expectations, with praise for the restaurant quality and menu items like biscuits and gravy, omelets, and French toast. Yet this level of culinary and service excellence stands in contrast to the reported inconsistencies in the care units, where even simple requests can evoke frustration or a dismissive attitude.

The personnel dynamics extend beyond simple caregiver-patient interactions into the realm of workplace culture. Several accounts voice frustration with management, particularly within housekeeping, describing "too much drama," a toxic environment, and a sense that some shifts lack accountability. Comments from staff indicate a hierarchy struggle, with some day shift leaders accused of not doing their jobs or of drama that disrupts the entire team. These interacting pressures - staffing shortages, interpersonal tensions, and perceived misalignment between cost, expectations, and actual performance - leave some families wary about sustained quality of care.

Taken together, the reviews depict Westminster Canterbury as a community of two halves: a consistently attractive independent living campus with high-end amenities and service delivery, and a care services wing where experiences vary widely and, for some, fall short of expectations. Families considering the facility should probe deeply into the care unit: ask for detailed staffing ratios, training programs, and how needs are monitored and adjusted over time. In conversations with administrators, families hope for a clear plan to improve responsiveness, reduce delays, uphold hygiene and safety standards, and maintain open channels for ongoing communication after critical events - whether that means a fall, a change in health status, or a concern about a caregiver's approach.

In the end, Westminster Canterbury seems to offer real strengths that can deliver a high-quality living experience for independent residents and meaningful, compassionate care for some individuals in the care units. Yet the broader picture is nuanced: the care setting demands careful diligence, vigilant oversight, and proactive, transparent communication from administrators, staff, and leadership. For families seeking placement, the message is clear - conduct thorough, specific inquiries about care quality, talk with front-line staff across shifts, and set expectations for timely responses and consistent attention to resident needs. The community can be a wonderful home for many, but its care outcomes appear to hinge significantly on the day-to-day realities of staffing, management, and the degree to which residents' voices are heard and acted upon.

Features

Housing

  • 12 resident community capacity 12 resident community capacity

Types of Care

  • Assisted Living Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
  • Board and Care Home Board and Care HomeBoard and care homes provide a smaller, more intimate setting for seniors who require assistance with daily tasks but do not need the level of care offered by a nursing home. They offer personalized care, meals, and social activities in a homelike environment, ensuring that seniors receive individualized attention and support in their golden years.

Amenities

  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • Richmond International (9 miles away) Richmond International (9 miles away)

Care Services

  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Coordination with health care providers Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
  • Transportation arrangement (medical) Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
  • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

Welcome to Morris's Assisted Living, a welcoming and supportive community located in the heart of Richmond, VA. Our board and care home is designed to provide a warm and nurturing environment where residents can enjoy their independence while receiving the assistance they need.

At Morris's Assisted Living, we pride ourselves on offering a variety of amenities to enhance our residents’ quality of life. Our spacious dining room is ideal for enjoying delicious meals, while our fully furnished living spaces provide comfort and convenience. Residents can relax in our beautiful garden or take advantage of our outdoor spaces. We also offer comprehensive housekeeping services and move-in coordination to ensure a smooth transition.

Our dedicated staff is committed to providing personalized care through a range of services tailored to meet individual needs. This includes assistance with activities of daily living such as bathing, dressing, and transfers, as well as coordination with healthcare providers to manage health conditions effectively. We understand the importance of nutrition; therefore, we prepare meals that cater to special dietary restrictions and diabetes diets. Additionally, medication management ensures that residents stay on track with their prescriptions.

Residents can engage in scheduled daily activities that promote social interaction and mental stimulation. With access to high-speed Wi-Fi and telephone services, staying connected is easy.

Morris’s Assisted Living is conveniently located near an array of amenities and resources, including 12 cafes, 10 parks for leisurely strolls, 36 nearby restaurants for dining out, multiple pharmacies and physicians within close proximity, as well as hospitals for medical emergencies. For those seeking spiritual engagement or entertainment options, there are several places of worship nearby along with a theater.

Transportation arrangements are readily available for medical appointments or outings into the community. At Morris’s Assisted Living, we strive to create an enriching environment where seniors can thrive surrounded by care and camaraderie. Come discover why so many choose us as their home!

Nearby Places of Interest

This part of Richmond, Virginia offers a diverse range of amenities and services that cater to the needs of senior citizens. With a variety of restaurants such as Chicken Fiesta, Lee's Famous Recipe Chicken, and Joe's Inn, there are plenty of dining options within close proximity. Additionally, multiple cafes like Starbucks and Blanchard’s Café provide convenient spots for socializing or enjoying a relaxing cup of coffee. For healthcare needs, there are several pharmacies located nearby such as CVS Pharmacy and Walgreens. The area also boasts several parks like Byrd Park and Dogwood Dell for leisurely strolls or picnics. In terms of medical facilities, there are reputable physicians and hospitals including VCU Medical Center Emergency Department and Children's Hospital of Richmond at VCU. Overall, this neighborhood in Richmond offers a vibrant community with easy access to essential services making it an ideal location for senior living.

Restaurants

  • Chicken Fiesta (0.1 miles)
  • McDonald's (0.2 miles)
  • Lee's Famous Recipe Chicken (0.3 miles)
  • Joe's Inn (0.5 miles)
  • Blue Bee Cider (0.5 miles)
  • Sticky Rice (0.6 miles)
  • Little Mexico (1.1 miles)

Cafes

  • Starbucks (0.2 miles)
  • Starbucks (0.3 miles)
  • Blanchard’s Café (0.5 miles)
  • Lamplighter (0.8 miles)
  • Stir Crazy (2 miles)
  • Starbucks (2 miles)
  • The Smoky Mug (2.1 miles)

Pharmacies

  • CVS Pharmacy (0.2 miles)
  • CVS Pharmacy (1.1 miles)
  • Walgreens (1.1 miles)
  • Rite Aid (1.4 miles)
  • Paragon Pharmacy (1.4 miles)
  • Walgreens (1.4 miles)
  • CVS Pharmacy (2.4 miles)

Parks

  • Byrd Park (0.3 miles)
  • Lombardy Park Playground (0.8 miles)
  • Monroe Park (1.3 miles)
  • Dogwood Dell (1.6 miles)
  • Battery Park (1.6 miles)
  • Barker Field Dog Park (1.6 miles)
  • Brown's Island (2.2 miles)

Physicians

  • Surgical Specialists of Richmond (0.3 miles)
  • MCV Children's Pavillion (2.3 miles)
  • Bergen Nelson, MD, MS (2.4 miles)
  • Clanton, Samuel Ambulatory Care Center (2.4 miles)
  • Wickersham Jodi Hume Lee Transplant Clinic Richmond (2.4 miles)
  • Patterson Eye Clinic (2.7 miles)
  • Neuropsychological Associates Of Virginia (3 miles)

Places of Worship

  • Remnant Church (0.4 miles)
  • Tikvat Israel Congregation (0.5 miles)
  • Christadelphian Chapel (0.8 miles)
  • 31st Street Baptist Church (3.7 miles)

Theaters

  • Bow Tie Movieland at Boulevard Square (0.5 miles)

Hospitals

  • VCU Medical Center Emergency Department (1 miles)
  • Hospital Hospitality House (2.1 miles)
  • Vcu Health System Authority (2.2 miles)
  • Children's Hospital of Richmond at VCU (2.3 miles)
  • VCU Critical Care Hospital (2.5 miles)
  • St Marys South Building (3 miles)
  • Bon Secours Richmond Community Hospital (3.6 miles)

Transportation

  • GRTC Pulse - Convention Center (1.9 miles)
  • Main Street Station (2.7 miles)

Frequently Asked Questions

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Nearby Communities

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Related Resources

  • assisted living costUnderstanding the True Cost of Assisted Living in 2025: A Comprehensive Guide

    Assisted living in 2025 offers a crucial balance of independence and support for seniors, with costs varying from $2,500 to over $7,000 per month based on factors such as location and care level. Understanding pricing complexities, including regional differences and potential hidden fees, is essential for families to plan financially while ensuring quality care for their loved ones.

  • does medicaid pay for assisted livingUnderstanding Medicaid Coverage for Assisted Living: A Comprehensive Guide

    The guide outlines the complexities of Medicaid coverage for assisted living, highlighting significant state-to-state variations, limited coverage often restricted to personal care services, and the existence of specialized waivers for certain needs like memory care. It advises families to consult local Medicaid offices for options while emphasizing the importance of understanding state-specific regulations and facility policies.

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