Coles Retirement Home
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800 North Boulevard, Richmond, VA 23220
For more information about senior living options: (844) 490-3973
Coles Retirement Home is praised for professionalism with clients and families, with staff prioritizing residents' needs and keeping them well cared for. Kenny is described as awesome - very helpful, reliable in returning calls, and very personable. The facility is regarded as fantastic, with hardworking staff focused on improving services and a recommendation from reviewers.
One reviewer described a rude phone call where a staff member hung up after saying the answer was "no," and stated they would not recommend the facility. Another reviewer claimed the customer service was the poorest they had experienced in a long time, noting that staff said there was no time to speak due to lunch. A reviewer described the experience as "Awful." A reviewer warned that if the treatment of customers is this poor, one cannot imagine how residents are treated.Coles Retirement Home is described by several reviewers as a place that embodies care and professionalism, especially in how it relates to clients and their families. The tone across these comments is largely positive, with many people highlighting a culture that prioritizes the well-being and dignity of residents. One reviewer emphasizes "great professionalism with clients and their families," noting that staff members consistently make sure everyone is well kept and that the needs of residents come first. The impression given is that, for many families, having a loved one there is a source of reassurance and comfort.
Another thread of praise centers on the personal touch that staff bring to daily interactions. A commenter singles out Kenny, calling him "awesome" and describing him as "very helpful." The reviewer adds that if Kenny isn't able to take a call right away, he makes sure to return the call, underscoring a level of attentiveness and reliability that goes beyond routine courtesy. The description of Kenny as "very personable" reinforces the sense that individual staff members can make a meaningful, positive difference in how families experience the facility.
The enthusiasm for Coles Retirement Home continues with a broader commendation that portrays the facility as "fantastic" and clearly invested in its clients. This observer notes that the staff are "hard working" and continually looking for ways to improve both the facility and its services. The phrase "Would recommend!" appears as a concise endorsement, suggesting that the reviewer believes the strengths of the home extend beyond basic care to ongoing quality enhancements and a culture of improvement.
However, not all feedback aligns with the glowing praise. A contrasting experience centers on a negative interaction over the phone. According to one reviewer, when they called to obtain information, the response was simply "no," and the staff member who answered allegedly hung up. The frustration is compounded by a subsequent inquiry about the hung-up call, to which the same person reportedly replied, "because I had answered your question." The reviewer appends a stark reaction - "WTH?" - to convey disbelief at the handling of the call, and they caution that if this is how customer service operates, one can only imagine how residents experience treatment inside the facility. The upshot for this reviewer is a strong lack of recommendation: "I would not recommend this place to anyone, ever!"
Further compounding concerns about responsiveness is another negative account focused on customer service. The reviewer characterizes the experience as among the "poorest customer service" they have encountered in a long time. They describe calling to offer services and time only to be told that the staff "didn't have the time to speak with me because of lunch." The single word closing - "Awful" - summarizes a sentiment that prompts serious questions about screening, scheduling, and the availability of employees to engage with outsiders who might support or enhance the home's operations.
Taken together, the collection of remarks paints a nuanced portrait of Coles Retirement Home. On one side, there is clear admiration for how staff treat residents and families, with commendations focused on professionalism, attentiveness, and a genuine commitment to improvement. The positive voices emphasize continuity of care, personal warmth, and reliable communication from individual team members who go beyond the call of duty. These elements suggest a workplace culture where compassion and dedication are tangible experiences for residents and their families.
On the other side, there are explicit concerns about communication and customer service, especially around initial inquiries and how calls are handled. The negative experiences highlight moments where information was not readily provided, or where courtesy and follow-through appeared lacking. The discrepancy between praised interactions with caregivers and criticized experiences of frontline communication points to a potential gap between in-person care and administrative or reception practices. For families weighing Coles Retirement Home, these mixed impressions may be significant, suggesting that while the day-to-day care could be strong, the accessibility and responsiveness of the staff when contacted by outsiders may require attention.
Overall, Coles Retirement Home emerges as a facility with solid strengths in care, professionalism, and a culture of ongoing improvement, as reflected by multiple affirmations from residents and their families. At the same time, the harsher feedback about telephone interactions signals an area where the home could focus on enhancing communication, responsiveness, and the patient-facing experience beyond the rooms and corridors. For anyone considering enrollment or collaboration, the messages suggest that in-person care and staff dedication are notable positives, but it would be prudent to assess how well the administrative and reception processes align with the high standards set by the caregiving teams.
19 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Board and Care HomeBoard and care homes provide a smaller, more intimate setting for seniors who require assistance with daily tasks but do not need the level of care offered by a nursing home. They offer personalized care, meals, and social activities in a homelike environment, ensuring that seniors receive individualized attention and support in their golden years.
Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Devotional services off-siteDevotional services off-site are important for seniors as they provide spiritual nourishment, social engagement, and a sense of community outside of the senior living facility. This can enhance overall well-being and help combat feelings of isolation and loneliness often experienced by older adults.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Indoor common areasIndoor common areas are crucial for seniors as they provide a space for socialization, recreation, and community engagement, promoting overall well-being and reducing feelings of isolation and loneliness.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Richmond International (9 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security. Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Ambulatory care"Ambulatory care services provide essential medical support and treatment to seniors without requiring hospitalization, allowing them to maintain their independence and quality of life while managing chronic conditions or receiving routine medical care."
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Diabetic careDiabetic care is crucial for seniors as they are more susceptible to developing diabetes due to aging and other health conditions. Proper management of diabetes can help prevent complications such as heart disease, vision loss, and nerve damage, improving the overall quality of life for seniors in senior living communities.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meals provided"Meals provided" are crucial for seniors in assisted living communities as it ensures they have access to nutritious, balanced meals without the stress of meal planning and preparation. This can help promote overall health and well-being for seniors who may have limited mobility or cognitive abilities. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Devotional activities offsiteDevotional activities offsite are important for seniors because they provide social engagement, spiritual growth, and a sense of community outside of their living environment. This can improve overall well-being, mental health, and combat feelings of isolation or loneliness. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Coles Retirement Home in Richmond, VA is a board and care home that offers a comfortable and supportive environment for seniors. The community provides a range of amenities to ensure the residents' needs are met.
Residents can enjoy their favorite shows and movies with cable or satellite TV and have the opportunity to participate in devotional services off-site. Meals are served in a spacious dining room, and the accommodations are fully furnished to provide convenience and comfort.
Coles Retirement Home boasts beautiful gardens and outdoor spaces where residents can relax and enjoy nature. Housekeeping services ensure that the living areas are clean and well-maintained. Indoors, there are common areas where residents can socialize with fellow community members.
Moving into Coles Retirement Home is made easy with their move-in coordination assistance, ensuring a smooth transition for new residents. The community also offers telephone access and Wi-Fi/high-speed internet for residents to stay connected with loved ones.
Care services provided at Coles Retirement Home include assistance with activities of daily living, such as bathing, dressing, and transfers. There is also coordination with health care providers to address any medical needs of the residents. Diabetes care is available, including specialized diet plans. Medication management is provided to ensure residents receive their medications as prescribed.
Transportation arrangements to medical appointments are available for the convenience of the residents. Additionally, there are numerous cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, theaters, and hospitals nearby for easy access to various services and amenities.
The community organizes community-sponsored activities and devotional activities off-site for residents to engage in socialization and hobbies. Scheduled daily activities keep residents active and entertained.
Overall, Coles Retirement Home offers a caring environment with personalized assistance, enjoyable amenities, convenient location near essential services, and a variety of activities for seniors seeking an assisted living community in Richmond, VA.
Located in the heart of Richmond, Virginia, this neighborhood offers a convenient and diverse array of amenities for seniors looking to settle down in a bustling urban setting. With several pharmacies, restaurants, cafes, places of worship, theaters, and hospitals within close proximity, residents can easily access essential services and enjoy various recreational activities. Parks like Byrd Park and Battery Park provide opportunities for outdoor relaxation and exercise. The neighborhood also boasts reputable physicians' offices for quality healthcare services. Additionally, transportation options such as the GRTC Pulse bus line and Main Street Station offer easy access to different parts of the city and beyond. Overall, this vibrant neighborhood provides a well-rounded living environment with everything seniors may need for a comfortable and fulfilling lifestyle.
Coles Retirement Home is located at 800 North Boulevard, Richmond, VA 23220 in Richmond city, Virginia
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