Coles Retirement Home in Richmond, VA
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800 North Boulevard, Richmond, VA 23220
For more information about senior living options: (844) 490-3973
Coles Retirement Home demonstrates great professionalism with clients and their families. The staff consistently ensures everyone is well cared for and their needs are the first priority. Loved ones will be happy to be at Coles Retirement Home. Kenny is awesome, very helpful, and a pleasure to deal with. The facility is fantastic and cares about its clients, with a hardworking staff continually improving the facility and services.
The reviewer describes the customer service as the poorest they've had in a long time. The reviewer notes that a staff member hung up on them after answering 'no' to their question. They were told there wasn't time to speak with them because of lunch, indicating poor service. They fear this treatment reflects how residents are treated. They state the experience was awful.Coles Retirement Home in Richmond is best suited for families seeking a small, personally attentive setting where staff consistently prioritize residents' needs and where open, communicative care is the rule rather than the exception. The strongest signal from multiple reviews is that the caregivers are genuinely committed, professionalism is evident in day-to-day interactions, and residents often respond with a sense of well-being and safety. In particular, staff members are described as hard-working, focused on improvement, and quick to address concerns, with Kenny singled out as an especially helpful and personable point of contact. For families wanting to feel that a loved one's daily needs are seen and tended to in a responsive, hands-on manner, Coles presents a compelling match.
That said, certain families may want to consider alternatives, especially if administrative reliability and seamless intake processes are non-negotiable. The record includes notable lapses in front-desk customer service - instances where inquiries were met with abrupt refusals, a phone call was hung up, or responses were curt and dismissive. While these incidents appear isolated in nature and do not negate the evident care delivered on the floor, they signal potential friction points in initial communication and ongoing administrative responsiveness. If a smooth, consistently professional front office experience is essential, broader options may offer more predictable interactions from start to finish.
The core advantages - professionalism, resident-centered care, and a culture of continuous improvement - tend to offset the concerns about service clarity for families who prioritize daily quality of life. Reviews repeatedly credit staff with keeping residents well, meeting needs promptly, and maintaining a caring environment where families feel their loved ones are valued. The facility earns praise for its drive to enhance services and for creating an atmosphere where residents can thrive day to day. When true care and attentiveness are the deciding factors, Coles delivers in a way that can translate into peace of mind for relatives.
However, the negatives are not negligible and they do ripple through the decision. The most salient drawback is inconsistent customer service at the front line, which can erode confidence before a family even steps through the door. The perception that administrative staff may be overwhelmed, inattentive, or dismissive - whether during information gathering or routine outreach - creates a risk for families that must rely on timely, respectful communication during a transition. In neighborhoods where first impressions and ongoing administrative clarity matter as much as personal care, these gaps can be a decisive fault line.
For families weighing options, the calculus is clear: Coles excels for those who want visible, compassionate care with staff who seem genuinely invested in residents' well-being and who value ongoing improvement. The facility's strengths can translate into strong daily experiences for residents and reassurance for families who prioritize hands-on attention over polished administrative polish. Yet for those who cannot tolerate uncertain initial contacts or inconsistent front-desk communication, Coles may require careful due diligence - longer conversations, a firsthand look at how calls are handled, and conversations with current residents about day-to-day experiences beyond the care floor.
In the final assessment, Coles Retirement Home stands as a practical choice for families prioritizing everyday caregiving quality and a caring, engaged staff. It is less ideal for those whose decision hinges on flawless, consistently reliable administrative interactions and seamless information flow. Prospective families should schedule visits, observe how frontline staff handle inquiries, and specifically test the intake and ongoing communication processes. If the resident's life will hinge on steady, respectful correspondence as a core expectation, Coles may still be the right match, but with clear caveats and concrete expectations set from the outset.
19 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Board and Care HomeBoard and care homes provide a smaller, more intimate setting for seniors who require assistance with daily tasks but do not need the level of care offered by a nursing home. They offer personalized care, meals, and social activities in a homelike environment, ensuring that seniors receive individualized attention and support in their golden years.
Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Devotional services off-siteDevotional services off-site are important for seniors as they provide spiritual nourishment, social engagement, and a sense of community outside of the senior living facility. This can enhance overall well-being and help combat feelings of isolation and loneliness often experienced by older adults.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Indoor common areasIndoor common areas are crucial for seniors as they provide a space for socialization, recreation, and community engagement, promoting overall well-being and reducing feelings of isolation and loneliness.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Richmond International (9 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security. Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Ambulatory care"Ambulatory care services provide essential medical support and treatment to seniors without requiring hospitalization, allowing them to maintain their independence and quality of life while managing chronic conditions or receiving routine medical care."
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Diabetic careDiabetic care is crucial for seniors as they are more susceptible to developing diabetes due to aging and other health conditions. Proper management of diabetes can help prevent complications such as heart disease, vision loss, and nerve damage, improving the overall quality of life for seniors in senior living communities.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meals provided"Meals provided" are crucial for seniors in assisted living communities as it ensures they have access to nutritious, balanced meals without the stress of meal planning and preparation. This can help promote overall health and well-being for seniors who may have limited mobility or cognitive abilities. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Devotional activities offsiteDevotional activities offsite are important for seniors because they provide social engagement, spiritual growth, and a sense of community outside of their living environment. This can improve overall well-being, mental health, and combat feelings of isolation or loneliness. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Coles Retirement Home in Richmond, VA is a board and care home that offers a comfortable and supportive environment for seniors. The community provides a range of amenities to ensure the residents' needs are met.
Residents can enjoy their favorite shows and movies with cable or satellite TV and have the opportunity to participate in devotional services off-site. Meals are served in a spacious dining room, and the accommodations are fully furnished to provide convenience and comfort.
Coles Retirement Home boasts beautiful gardens and outdoor spaces where residents can relax and enjoy nature. Housekeeping services ensure that the living areas are clean and well-maintained. Indoors, there are common areas where residents can socialize with fellow community members.
Moving into Coles Retirement Home is made easy with their move-in coordination assistance, ensuring a smooth transition for new residents. The community also offers telephone access and Wi-Fi/high-speed internet for residents to stay connected with loved ones.
Care services provided at Coles Retirement Home include assistance with activities of daily living, such as bathing, dressing, and transfers. There is also coordination with health care providers to address any medical needs of the residents. Diabetes care is available, including specialized diet plans. Medication management is provided to ensure residents receive their medications as prescribed.
Transportation arrangements to medical appointments are available for the convenience of the residents. Additionally, there are numerous cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, theaters, and hospitals nearby for easy access to various services and amenities.
The community organizes community-sponsored activities and devotional activities off-site for residents to engage in socialization and hobbies. Scheduled daily activities keep residents active and entertained.
Overall, Coles Retirement Home offers a caring environment with personalized assistance, enjoyable amenities, convenient location near essential services, and a variety of activities for seniors seeking an assisted living community in Richmond, VA.
Located in the heart of Richmond, Virginia, this neighborhood offers a convenient and diverse array of amenities for seniors looking to settle down in a bustling urban setting. With several pharmacies, restaurants, cafes, places of worship, theaters, and hospitals within close proximity, residents can easily access essential services and enjoy various recreational activities. Parks like Byrd Park and Battery Park provide opportunities for outdoor relaxation and exercise. The neighborhood also boasts reputable physicians' offices for quality healthcare services. Additionally, transportation options such as the GRTC Pulse bus line and Main Street Station offer easy access to different parts of the city and beyond. Overall, this vibrant neighborhood provides a well-rounded living environment with everything seniors may need for a comfortable and fulfilling lifestyle.
Coles Retirement Home is located at 800 North Boulevard, Richmond, VA 23220 in Richmond city, Virginia
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