Visiting Angels Living Assistance Services in Richmond, VA

Pros

• The staff are kind, patient, and compassionate.
• Visiting Angels provides exceptional, reliable, and responsive in-home care.
• The team is professional, courteous, and knowledgeable.
• Families feel supported and safe, with caregivers who treat loved ones like family.
• Caregivers are punctual, attentive, and thorough, with clear communication.
• The agency communicates clearly and keeps families well informed.
• Care coordinators and office staff are responsive and flexible with scheduling.
• Families consistently report reduced stress and confidence in the care provided.
• Many clients would strongly recommend Visiting Angels for in-home care.

Cons

• The management screws up a lot.
• They went through seven or eight people before finding someone who knows what she's doing.
• They never sent anyone out to interview them before sending a caregiver.
• One caregiver couldn't lift her out of bed.

Review

Visiting Angels Living Assistance Services in Richmond, VA is best suited for families seeking dependable in-home non-medical care that enables a loved one to stay comfortably at home. The model shines for seniors who need help with activities of daily living, companionship, fall-prevention support, and flexible scheduling. It is especially well-matched for households that value rapid placement, clear, ongoing communication, and a relationship-driven approach led by Tammy and the local team. Care recipients who benefit from patient, empathetic aides and a partner that treats care like a family mission will find the strongest fit here. The overall pattern in Richmond is one of responsiveness, trust, and a willingness to tailor services to evolving needs.

Those weighing alternatives should consider whether a higher level of medical oversight is essential. In-home nursing agencies with licensed nurses and regular clinical oversight, or assisted living facilities offering 24/7 on-site supervision, may be a better match for families with complex medical schedules or heavy nursing needs. If caregiver stability and flawless administrative execution are nonnegotiables, it's wise to compare other providers that emphasize long-tenured staff and more centralized management. The Richmond landscape includes options that emphasize different balances of medical intensity, cost structure, and caregiver consistency; for some families, those distinctions matter as care demands shift.

The strongest pros clearly offset the main drawbacks that appear in this set of reviews. The ownership and office team are repeatedly praised as responsive, professional, and easy to work with, with Tammy singled out as a driver of smooth startup and ongoing coordination. Families report dependable scheduling, timely responses, and careful attention to the startup process, all of which reduce stress during a difficult transition. Caregivers are consistently described as kind, patient, and capable, with many accounts highlighting compassionate, attentive assistance that goes beyond basic tasks. When a situation arises, the agency's ability to mobilize quickly and maintain open lines of communication helps reassure families that help is reliable when it's needed.

Another recurring strength is the caliber of the aides and the depth of the agency's care culture. Caregivers are praised for their professionalism, reliability, and willingness to go the extra mile, with stories of thorough, respectful, and dignified care that enable loved ones to remain at home longer and with better quality of life. The office staff and caregivers often collaborate seamlessly to adjust care plans, accommodate scheduling changes, and respond to emergencies. Even in instances where a caregiver rotation occurs or a few administrative hiccups surface, the overarching message is that the care partners in Richmond genuinely care, communicate, and consistently deliver above-average service.

From a practical decision standpoint, this agency earns a strong recommendation for families who want a hands-on, home-based care partner that can get someone connected quickly and maintain strong daily communication. The big wins include fast placement, compassionate aides, reliable shift coverage, and a culture of treating clients like family. The primary caveat to monitor is caregiver turnover and occasional management missteps; these can disrupt consistency temporarily, but they rarely undermine overall capacity to deliver high-quality care when the right caregiver match is achieved. For many households, the offset is substantial: genuine empathy, dependable support, and a pathway to preserving independence at home.

Overall, Visiting Angels Richmond stands out as a practical, trusted option for families prioritizing warmth, reliability, and a responsive pathway into in-home care. It is a compelling choice for seniors who want to remain in their own surroundings while receiving attentive help, daily structure, and proactive communication from a team that consistently earns trust through demonstrated competence. For families where medical complexity or absolute caregiver stability is nonnegotiable, it remains wise to investigate alternatives with stronger clinical oversight or more predictable caregiver rosters. For the majority of Richmond households seeking to relieve stress and keep a loved one safely at home, this agency offers clear value, meaningful peace of mind, and a proven commitment to compassionate, capable care.

This area of Richmond, Virginia offers a range of amenities that could be appealing for senior living. With multiple physicians and hospitals within close proximity, access to healthcare services is convenient. There are also several pharmacies nearby for easy prescription refills. In terms of dining options, there are a variety of restaurants to choose from, including fast food establishments and sit-down eateries. For recreation, there are parks in the area for outdoor activities and places of worship for spiritual fulfillment. Additionally, cafes and theaters provide opportunities for socializing and entertainment. Overall, this neighborhood provides a well-rounded community for seniors looking to settle in a convenient and vibrant area.

Physicians

• Nilsen Eye Care (0.1 miles)
• Arthritis Specialists (1 miles)
• Olivero Thomas A J DDS (1.8 miles)
• Midlothian Family Practice (2.2 miles)
• Partner Medical Doctors (2.5 miles)
• Midlothian Medical Care (2.7 miles)
• Pediatric & Adolescent Health Partners PC (2.8 miles)

Restaurants

• Sonic Drive-In (0.5 miles)
• Chick-Fil-A (0.9 miles)
• Apollo's Flame Baked Pizza and Grill (1.3 miles)
• McDonald's (1.9 miles)
• Dq Grill & Chill (3 miles)
• Cook Out (3.2 miles)
• Sports Page Bar & Grill (3.2 miles)

Hospitals

• CJW Medical Center (1 miles)
• Bon Secours Richmond Health (4.9 miles)
• Hunter Holmes McGuire VA Medical Center (7.6 miles)
• St Marys South Building (7.7 miles)

Pharmacies

• Wegmans (1 miles)
• Walgreens (1.8 miles)
• Kroger Pharmacy (1.8 miles)
• Walgreens (1.8 miles)
• CVS Pharmacy (1.9 miles)
• Walgreens (3.3 miles)
• CVS Pharmacy (3.3 miles)

Parks

• Huguenot Park (1.1 miles)
• Reidelbach Park (2.2 miles)
• Charter Colony Playground (3.6 miles)
• Rockwood Park (3.7 miles)
• Barker Field Dog Park (7.4 miles)
• Dogwood Dell (7.4 miles)
• Forest Hill Park (7.4 miles)

Places of Worship

• Central Baptist Church (2.2 miles)
• St Edward's Church (2.3 miles)
• New Life United Methodist Church (5.5 miles)
• Second Baptist Church (5.8 miles)
• Christadelphian Chapel (7.9 miles)

Cafes

• Starbucks (3.3 miles)
• Perk (3.4 miles)
• Panera Bread (5 miles)
• Starbucks (7.4 miles)

Theaters

• Regal Westchester Commons (4.6 miles)
• Commonwealth 20 & Imax (5.7 miles)