Care Advantage Inc in Richmond, VA

Pros

• Care Advantage is a great partner in the Richmond community and highly recommended.
• The company is praised for flexible scheduling and reliable support.
• The staff are patient, kind, and very helpful.
• The therapists and nurses are knowledgeable, excellent, and focused on individual goals.
• The agency's networking to arrange care is impressive.
• The leadership team is dynamic with great energy and committed to high-quality patient care.
• Light housekeeping and companionship provided by caregivers are valued.
• The office staff is friendly and helpful when contacted.

Cons

• They found Care Advantage deeply disappointing due to concerns about aide quality and judgment.
• Scheduling and communication were unreliable, with shifts canceled the morning of and changes made without notice.
• An aide used a plastic pot on the stove, triggering the fire alarm.
• An aide left the grandmother home alone with the apartment unlocked because she clocked in early and left without telling anyone.
• They were billed for visits when aides arrived late and refused to leave.
• Billing often charged for 4.25 hours even when the aide worked only four hours or less.
• The agency's high turnover led to frequent re-explanations at nearly every visit, hindering respite time.
• They discontinued services and cannot recommend Care Advantage.
• They experienced unqualified personnel, no-shows, and inconsistent caregivers.
• The office staff and nurses were sometimes unprofessional, late, or had bad attitudes.
• The administration was described as disorganized with high turnover across all levels.
• In some cases, clients felt abandoned with no referrals or explanations after care began.

Review

Care Advantage is best suited for families that prize unusually flexible scheduling and a broad pool of aides and therapists, along with a willingness to tolerate turnover and variability in who delivers care from week to week. In practice, this agency can mobilize help quickly and accommodate shifting needs, and some clients build strong bonds with individual caregivers. It is not a fit for those who require unwavering daily presence, crystal-clear billing, and a tightly controlled care plan year after year.

Those considering alternatives should prioritize reliability, consistent staffing, and transparent communication. For seniors who depend on predictable visits, risk management, and clear escalation paths when problems arise, Care Advantage often falls short. Families facing complex medical or safety needs, or those who cannot manage the administrative headaches that accompany frequent shift changes, may find more peace of mind with other providers that demonstrate steadier staffing, fewer no-shows, and firmer care oversight.

The strongest positives lie in the agency's scheduling flexibility and the potential for meaningful caregiver relationships. When a caregiver is well-matched and consistently assigned, families report meaningful benefits, including helpful light housekeeping or mobility support and a sense that the caregiver knows the client's routines and preferences. A handful of staff members are described as highly capable, compassionate, and responsive, and administrative teams can be responsive and supportive when operations run smoothly. These bright spots show what Care Advantage can deliver at its best.

However, the core drawbacks repeatedly undermine those strengths. The most disruptive issues are unreliable scheduling and frequent no-shows, with shifts canceled at the last minute or billed as full sessions despite late arrivals or partial care. When times are shifted or communication fails, families must re-explain care plans repeatedly, wasting precious respite and undermining trust. Billing practices sometimes mirror the scheduling chaos - charges for full four-hour blocks when visits run short or when aides arrive late - and this creates ongoing financial friction for families already navigating caregiver logistics. Safety and consistency concerns appear in several reviews, including alarming incidents and awkward situations where clients were left unsupervised or confronted with unprofessional behavior.

From a decision-making perspective, the main question is whether the value of flexible access outweighs the repeated risk of disruption. If the plan includes strong oversight, a guaranteed assigned caregiver, and a clear, enforceable schedule with penalties for no-shows, the upside can be real: relief on variable days, social interaction, and the ability to coordinate multiple services under one umbrella. But without tight governance - real-time scheduling accountability, reliable communication, and rigorous consistency - the drawbacks overpower the potential gains. Prospective families should demand references, concrete service-level agreements, and a written protocol for handling amendments, with a clear path to escalation if issues persist.

In the end, Care Advantage functions best as a contingency partner for families who can tolerate operational unpredictability while chasing broad access to care resources. It is less suitable as the sole or primary provider for seniors needing steady, predictable care, meticulous billing transparency, and unwavering day-to-day reliability. If reliability and safety are non-negotiables, explore options with proven continuity and fewer administrative gaps. If flexibility and a broad network matter more, approach Care Advantage with explicit guardrails, a trial period, and a plan to transition quickly if performance does not meet baseline expectations.

Restaurants

• Apollo's Flame Baked Pizza and Grill (0.2 miles)
• Sonic Drive-In (1.1 miles)
• Chick-Fil-A (1.6 miles)
• Cook Out (1.9 miles)
• McDonald's (2.4 miles)
• McDonald's (3.2 miles)
• Dq Grill & Chill (4.3 miles)

Hospitals

• CJW Medical Center (0.8 miles)
• Bon Secours Richmond Health (6.2 miles)
• Hunter Holmes McGuire VA Medical Center (6.3 miles)
• St Marys South Building (6.6 miles)

Physicians

• Arthritis Specialists (0.8 miles)
• Nilsen Eye Care (1.4 miles)
• Midlothian Medical Care (1.6 miles)
• NorthStar Community (2.3 miles)
• Primary Health Group (2.4 miles)
• OrthoVirginia - Chippenham (2.9 miles)
• Olivero Thomas A J DDS (3.2 miles)

Parks

• Huguenot Park (1.1 miles)
• Reidelbach Park (1.8 miles)
• Rockwood Park (3.7 miles)
• Charter Colony Playground (5 miles)
• Barker Field Dog Park (6 miles)
• Dogwood Dell (6 miles)
• Forest Hill Park (6 miles)

Places of Worship

• St Edward's Church (1.9 miles)
• Central Baptist Church (2.6 miles)
• Second Baptist Church (5.5 miles)
• Christadelphian Chapel (6.6 miles)
• Tikvat Israel Congregation (6.8 miles)
• New Life United Methodist Church (6.9 miles)
• Remnant Church (7 miles)

Pharmacies

• Walgreens (1.9 miles)
• Kroger Pharmacy (2 miles)
• Walgreens (2.1 miles)
• CVS Pharmacy (2.1 miles)
• Wegmans (2.3 miles)
• CVS Pharmacy (2.3 miles)
• Walgreens (3.2 miles)

Cafes

• Perk (2.3 miles)
• Starbucks (4.6 miles)
• Panera Bread (6.2 miles)
• Starbucks (6.7 miles)
• Lamplighter (6.8 miles)
• Starbucks (7 miles)
• Panera Bread (7.1 miles)

Theaters

• Regal Westchester Commons (5.9 miles)
• Commonwealth 20 & Imax (6.5 miles)