Independance Senior Care

Pros

• The company is great.
• Joe is dedicated and an amazing guy.
• They were friendly, competent and on time.
• They provided home care for Susana in March and April.
• Joe was very accommodating whenever schedule changes were needed.
• Joe kept all his promises and answered all the calls on his cell.

Cons

• Joe lambasted the reviewer and their family via text.
• He called them "those people" who wasted his time.
• The reviewer felt they had never had a less professional experience.

Review

In the realm of in-home care, families often juggle budget constraints with the need for dependable support. One family recounts paying out of pocket for services and making a decision to cancel an aide for personal reasons, hoping to keep the care plan steady while adjusting to changing circumstances. That decision was met with a jarring reaction from Joe, whose response arrived via text and was described as blasting the family. The reviewer recalled being told that they were "those people" who wasted his time, a sentiment that felt unprofessional and deeply disappointing. The experience was framed as one of the least professional encounters they had ever had with a service provider, underscoring how crucial professional conduct is when trust and caregiving are on the line.

That negative moment stands in stark contrast to other voices about the same service, which paint a more glowing picture of Joe and the company as a whole. One reviewer simply stated, "Great company! Joe is dedicated and an amazing guy!" - a short, emphatic endorsement that highlights not only the quality of care but also the personal commitment behind it. This succinct praise speaks to the kind of dedication that families look for when entrusting their loved ones to a caregiver, suggesting that Joe can be a passionate and reliable ally in home care.

Beyond these strong sentiments about character, other accounts emphasize tangible strengths in service delivery. Reviewers described the team as friendly, competent, and on time, painting a picture of caregivers who show up prepared to engage with the patient and the family in a respectful, capable manner. In one case, the service provided home care for a person named Susana during March and April of this year, indicating continuity and a stable routine over those months. The emphasis on friendliness and competence points to caregivers who can establish rapport quickly, a critical factor in creating a comfortable environment for someone receiving care at home.

Scheduling and responsiveness also stood out in the positive accounts. The same set of reviews notes that whenever a schedule change was needed, Joe was very accommodating, demonstrating flexibility and a willingness to adjust plans to fit the family's evolving needs. The reviewers praised him for keeping all his promises and for being reachable, specifically mentioning that he answered all calls on his cell. This level of reliability and communication is often what makes the difference for families who must coordinate care around busy lives, medical appointments, or changing health circumstances.

Taken together, these reviews reveal a service capable of delivering compassionate, reliable home care, with a strong emphasis on punctuality, competence, and clear communication. They also illuminate the human reality behind caregiving - the way interpersonal interactions can color the overall experience, for better or worse. The negative incident with the text message serves as a cautionary note about professional conduct and empathy, reminding prospective clients that the person behind the service matters as much as the service itself. At the same time, the positive voices highlight a pattern of dedication, responsiveness, and dependable scheduling that many families depend on when seeking in-home care for their loved ones.

Ultimately, the collection of experiences suggests a nuanced picture: a company that can provide highly capable, compassionate care and reliable logistics, paired with moments where communication and tone can significantly impact satisfaction. For families evaluating similar services, these accounts imply that while Joe and the team may offer strong, on-the-ground caregiving, clarity, respect, and proactive communication are essential to ensuring every interaction reinforces trust and peace of mind.

Physicians

• Pulmonary Associates of Richmond (0.2 miles)
• Commonwealth Primary Care (1 miles)
• Tuckahoe Orthopaedic Assoc (1 miles)
• Neuropsychological Associates Of Virginia (1.2 miles)
• Patterson Office Villiage (1.3 miles)
• Dr Vera Dham & Associates (1.3 miles)
• Patterson Eye Clinic (1.6 miles)

Restaurants

• Roots Natural Kitchen (0.3 miles)
• Mekong Restaurant (0.5 miles)
• The Answer Brewpub (0.5 miles)
• Burger King (0.8 miles)
• Chick-Fil-A (1.4 miles)
• Chopt Creative Salad Co. (1.4 miles)
• Jack Brown's Beer and Burger Joint (1.9 miles)

Pharmacies

• Walgreens (0.7 miles)
• CVS Pharmacy (1.3 miles)
• CVS Pharmacy (1.4 miles)
• Walgreens (1.9 miles)
• Walgreens (2.8 miles)
• CVS Pharmacy (2.9 miles)
• CVS Pharmacy (3.1 miles)

Hospitals

• St Marys South Building (1.1 miles)
• VCU Medical Center Emergency Department (4.5 miles)

Cafes

• Panera Bread (1.3 miles)
• Panera Bread (2.3 miles)
• Stir Crazy (2.9 miles)
• Blanchard’s Café (3.1 miles)
• Starbucks (3.1 miles)
• Starbucks (3.6 miles)
• Starbucks (3.7 miles)

Transportation

• Amtrak (1.4 miles)
• GRTC Pulse - Convention Center (5.4 miles)

Theaters

• Bow Tie Movieland at Boulevard Square (3.2 miles)

Parks

• Byrd Park (3.4 miles)
• Dogwood Dell (4.4 miles)
• Lombardy Park Playground (4.4 miles)
• Barker Field Dog Park (4.5 miles)
• Battery Park (4.5 miles)
• Monroe Park (4.9 miles)

Places of Worship

• Remnant Church (3.6 miles)
• Christadelphian Chapel (3.6 miles)
• Tikvat Israel Congregation (3.7 miles)
• Staples Mill Road Baptist Church (3.9 miles)
• Richmond Virginia Temple (5.2 miles)
• Second Baptist Church (5.2 miles)