Westhampton Health & Rehab

Pros

• The physical therapy staff at the facility received positive feedback for their professionalism and engaging programs.
• Some residents enjoyed the exercise sessions and activities provided, such as wine tastings and Bible studies.
• A few family members noted that certain staff members were kind and friendly during their visits.
• The facility offered a range of activities that aimed to engage residents and create a sense of community.
• One reviewer appreciated the effort made by the staff in providing entertainment and exercise for the residents.

Cons

• The facility is poorly staffed, leading to neglect of residents and long wait times for assistance.
• Residents often go without basic necessities like food, water, and help using the restroom.
• The environment feels more like a prison or hospital than a caring home, with dirty and outdated conditions.
• Staff members display a lack of empathy and urgency towards patient care.
• Communication regarding patients' health issues, such as falls or COVID-19 positive tests, is severely lacking.
• The food served is unappetizing and often cold, failing to meet dietary needs.
• Persistent noise from alarm bells indicates a lack of responsiveness from the staff to residents in distress.
• Positive interactions with therapists are overshadowed by overall poor management and care standards within the facility.

Review

The reviews for Glenburnie Rehabilitation and Nursing Center paint a disheartening picture of a facility that appears to prioritize institutional protocols over the compassionate care its residents deserve. Families recount experiences characterized by neglect, poor communication, and an overall lack of empathy from the staff. One reviewer highlights the troubling moment when their loved one was left unattended for two hours after being brought from the hospital, ultimately leading to severe health complications. The reviewer describes how their mother, weak and unable to get up on her own, was forced to wait without assistance or basic necessities like water until they arrived. This harrowing experience sparked a visceral reaction: “If you want your family member to live, don’t let them near this place; RUN AWAY AS FAST AS YOU CAN.” Such sentiments echo throughout several accounts detailing similar instances of neglect.

Compounding these grievances is an alarming lack of urgency among staff members responding to urgent needs. Reviewers mention that alarm bells signaling help often go unanswered for extended periods. One individual recounted a chilling moment while walking through the halls when they asked nursing staff about a persistent beeping sound only to learn it was someone in need of immediate assistance—a revelation that evoked no visible response from those around. There is an overwhelming sentiment among families that the facility's staff is simply too overwhelmed by the number of residents they are tasked with overseeing, resulting in a culture where patients’ calls for help frequently fall on deaf ears.

Moreover, the physical environment within Glenburnie does little to foster a sense of comfort or healing. Descriptions liken the rooms to prison cells rather than spaces designed for recovery and care. Reports emerged about unsanitary conditions, old supplies cluttering hallways, and malfunctioning bathrooms—all contributing factors that create an inhospitable atmosphere for both residents and their visiting families. Complaints also surfaced regarding the quality of food served at the facility; one visitor described meals as unappetizing and noted instances where ice cream was served melted while main dishes fell short in both variety and taste.

Despite some positive notes regarding specific therapy sessions—particularly physical therapy programs which received commendation—overall impressions lean towards frustration and disappointment stemming from inadequate levels of attention toward patient well-being. For instance, one son who visited his mother discovered she had fallen but was informed not by staff but rather by her roommate—a lapse in communication highlighting systemic issues at play within Glenburnie’s operations.

The experiences shared reflect not just individual frustrations but also raise broader concerns about how such facilities are run amidst high demands and limited resources. Another review pointed out alarming interactions where family members were dismissed or scolded instead of receiving proper guidance about their loved ones’ care challenges—an encounter laced with misunderstanding surrounding language barriers caused by dementia added further complexity to an already daunting situation.

Lastly, many reviewers expressed unease over staffing morale—commenting that employees seemed unhappy or tense during encounters with visitors or residents alike. Witnessing such dynamics only adds layers of discomfort as families feel compelled to advocate fiercely for their loved ones while navigating what should be environments focused on recovery rather than strife. With all these factors considered collectively—the emotional scars left behind by neglectful practices along with observations regarding institutional decay—it becomes clear why multiple individuals issue stark warnings against entrusting Glenburnie Rehabilitation and Nursing Center with care needs: “Run away,” they say; imploring others not just based on personal experiences but driven by a deep desire for change within facilities tasked with providing essential healthcare services during vulnerable times.

Pharmacies

• Walgreens (0.2 miles)
• CVS Pharmacy (0.5 miles)
• CVS Pharmacy (1.6 miles)
• Walgreens (2.3 miles)
• CVS Pharmacy (2.4 miles)
• CVS Pharmacy (2.6 miles)
• Walgreens (2.7 miles)

Restaurants

• The Answer Brewpub (0.4 miles)
• Mekong Restaurant (0.4 miles)
• Chopt Creative Salad Co. (0.6 miles)
• Chick-Fil-A (0.6 miles)
• Roots Natural Kitchen (1 miles)
• Jack Brown's Beer and Burger Joint (1.3 miles)
• Burger King (1.7 miles)

Cafes

• Panera Bread (0.5 miles)
• Blanchard’s Café (2.3 miles)
• Stir Crazy (2.5 miles)
• Starbucks (2.9 miles)
• Starbucks (3 miles)
• Panera Bread (3.1 miles)
• Lamplighter (3.3 miles)

Physicians

• Tuckahoe Orthopaedic Assoc (0.6 miles)
• Neuropsychological Associates Of Virginia (0.6 miles)
• Patterson Eye Clinic (0.9 miles)
• Pulmonary Associates of Richmond (1 miles)
• Patterson Office Villiage (1.3 miles)
• Commonwealth Primary Care (1.6 miles)
• Dr Vera Dham & Associates (1.9 miles)

Hospitals

• St Marys South Building (0.6 miles)
• VCU Medical Center Emergency Department (3.8 miles)
• Hospital Hospitality House (4.9 miles)

Transportation

• Amtrak (2.1 miles)
• GRTC Pulse - Convention Center (4.7 miles)

Theaters

• Bow Tie Movieland at Boulevard Square (2.5 miles)

Parks

• Byrd Park (2.6 miles)
• Dogwood Dell (3.5 miles)
• Lombardy Park Playground (3.6 miles)
• Barker Field Dog Park (3.6 miles)
• Battery Park (3.9 miles)
• Monroe Park (4.2 miles)

Places of Worship

• Remnant Church (2.8 miles)
• Christadelphian Chapel (2.8 miles)
• Tikvat Israel Congregation (2.9 miles)
• Staples Mill Road Baptist Church (4.7 miles)