1901 Libbie Ave, Richmond, VA 23226
To contact a resident: (804) 282-9767
For more information about senior living options: (866) 208-4318
Overall Review of Westhampton Health & Rehab
Pros
The PT staff are good.- The staff are kind and friendly.
- They offer engaging exercise programs for residents.
- They host enjoyable activities, including wine tastings, Bible studies, and music.
- The food was good.
- The nursing staff and crew are awesome and hardworking.
Cons
The reviewer states the facility is not a place for loved ones, noting a relative sat in bed for two hours without help.- The reviewer warns that to keep a family member alive, they should not go to this place and to run away.
- The facility is grossly understaffed, with too many residents and bells for help going unanswered.
- The meals are served cold and unappetizing, with melted ice cream.
- The place feels institutional and old, with rooms that resemble prison cells and a pervasive odor.
- There is a total lack of urgency and empathy; bathrooms do not function properly and staff ignore calls for assistance.
- An employee insulted a patient for speaking Spanish, calling it wrong.
- The discharge process is a nightmare, with patients sent home without remaining medications and without proper transportation.
- A patient was found face down in vomit after being left untreated and not notified to family.
- The staff are rude and neglectful, and the facility should be shut down by the health department.
Review
Westhampton Health & Rehab in Richmond is best suited for families on a tight budget who can tolerate substantial oversight and active monitoring. This community will not satisfy families seeking consistently responsive care, clean environments, or reliable daily operations. Those who must strictly protect a loved one from safety gaps, or who expect timely medication administration, should strongly consider alternatives. In short, if cost is the primary driver and hands-on family involvement is possible, Westhampton may be a last-resort option; otherwise a better-supported facility is advisable.
Across the reviews, a core red flag is the chronic gap between need and response. Residents are described as having to wait for help, with bells that go unanswered and nurses who appear overwhelmed or inattentive. Instances of patients being left in unsafe positions, or not being checked promptly after alarms, recur enough to undermine basic safety expectations. The sense of urgency is repeatedly questioned, and several families report that communication about a loved one’s condition or changes in status comes late or not at all. Inconsistent attention to bathroom access and mobility needs compounds these concerns, making it clear that reliable oversight is not guaranteed.
The negative signals are reinforced by practical, day-to-day failures: long periods without assistance, meals described as unappealing or inappropriate for the setting, and bathrooms that do not function properly. Odors, clutter, and general maintenance issues surface in multiple accounts, suggesting a facility that struggles with basic housekeeping and environmental upkeep. Medication timing and administration are repeatedly cited as problematic, with delays and miscommunications that can have serious consequences for residents’ health. The combination of environmental irritants and care gaps creates a pattern where everyday life feels unstable rather than predictable or restorative.
Yet some reviews note pockets of strength that do not fully offset the downsides. A few staff members are described as caring, engaged, and capable, particularly in physical therapy or specific activity programs. Where therapy is offered and sessions occur with enthusiasm, outcomes appear more positive. Activity programming, exercise groups, social events, and even religious or cultural activities, appears to exist and can be meaningful for residents. These bright spots, however, do not cancel the fundamental concerns about staffing consistency, safety, and overall care quality that dominate the reviews.
Given these patterns, families should consider alternatives for anyone who cannot accept frequent care gaps or environmental concerns. If dementia care with language considerations, consistently timely medication, strong nurse staffing, and a clean, well-maintained atmosphere are essential, look at facilities with higher staffing ratios, clear communication protocols, and verifiable safety records. For those who do choose to proceed with Westhampton, a rigorous due-diligence process is essential: schedule multiple tours at different times, speak directly with front-line staff and recent families, request detailed staffing schedules, and obtain recent state inspection reports. Verify meal quality, room cleanliness, call-bell response times, and the facility’s plan for emergencies or changes in a resident’s condition.
Bottom line: the available accounts point to a facility where cost savings come at the expense of reliable care, safety, and daily quality of life. Westhampton should be weighed against stronger options with proven staffing stability, better environmental maintenance, and more consistent clinical oversight. For families willing to supervise, document, and escalate concerns as needed, the facility may function as a temporary stopgap; for anyone seeking predictable, thoughtfully managed care, it is prudent to explore alternatives first and use this profile as a cautionary baseline to probe ongoing performance before making a commitment.
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