1901 Libbie Avenue, Richmond, VA 23226
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Glen Burnie and its related rehabilitation services attract a broad range of experiences, but several common threads emerge across the many notes from residents and their families. A persistent first impression is one of cleanliness and courtesy. Multiple reviewers emphasize that the facility is very clean, with staff who are polite and friendly. In many accounts, the tone is warm and appreciative when staff demonstrate genuine care and attentiveness to patients' daily needs, even if there are exceptions. The environment that appears most consistentlyPositive is the care and concern shown by aides and some frontline staff, contrasted with ongoing challenges around staffing levels and operational consistency that touch nearly every aspect of daily life in the facility.
The caregiving workforce is highlighted repeatedly as a source of strength. Dikeyta Harris is singled out repeatedly for exceptional service, described as an excellent CNA who pays special attention to residents' needs and demonstrates a genuine passion for caregiving. The praise extends beyond a single shift or location, with testimonials to Dikeyta's reliability and compassionate approach at the Bradford unit. Sheriell is another aide noted for attentiveness and willingness to assist, particularly in helping residents get dressed and navigate daily routines that can be physically demanding for individuals who cannot stand unaided. Together, these aides illustrate how, when staff go the extra mile, residents feel seen and supported in meaningful ways.
Beyond direct care, residents describe a workable but imperfect ecosystem of services that support rehabilitation and daily living. Physical therapy is frequently commended for effectiveness and dedication, with two therapists named for special recognition: Krista (physical therapy) and Mary (occupational therapy). Their work is celebrated for helping patients regain strength and function, reinforcing the sense that skilled therapy can be a bright spot in the rehabilitation journey. In-house dialysis is noted as a routine service on a floor above the residence, with patients visiting the unit regularly, which underscores the facility's capability to provide complex medical care in-house. The gym and its equipment receive practical praise - the presence of parallel bars, a weight machine, and an accommodating staff contribute to patients' rehabilitation routines and overall mobility goals.
However, the narrative also includes clear warnings about the limitations that can come with facility operations. A recurring concern is the response time to call bells, described in several accounts as ranging from 60 to 75 minutes on average, with occasional faster responses but often slower ones. Reviewers acknowledge that serious emergencies have not yet occurred for them, but the delayed response times form a persistent worry and a potential risk vector for vulnerable patients. Laundry cycles are described as slow, with some experiences noting that items can take up to a week to be returned, which amplifies the sense of friction in daily routines. The social services dimension is also highlighted as a potential bottleneck - an on-site Social Services Director screens packages, but this director is reportedly not available on Fridays, Saturdays, or Sundays, forcing residents to wait until the next business day for deliveries. These operational realities color the overall experience and can dampen otherwise positive impressions of care.
Residents' observations about meals and odors present a mixed picture. Several reviewers describe meals as average to below average, though some note that special dietary requests can be accommodated. A few reviews referenced excellent or high-quality meals at times, but these moments are counterbalanced by broader dissatisfaction among others, who felt nutritional needs were not being fully met in the context of rehab or recovery. Odor issues are mentioned, sometimes improving over time, suggesting that environmental cleanliness and odor control are variable experiences dependent on staffing and routine maintenance. The sense of smell in halls and rooms can leave a lasting impression, positively or negatively coloring a guest's perception of the facility.
Clinical leadership and the broader governance of the facility appear in more than one testimonial, moving the discourse from interpersonal care to organizational culture. One distinct voice, attributed to Derrell Ross, CEO of Justice Lighthouse, presents a different angle: the Glen Burnie, and Richmond rehabilitation experience during a stroke recovery and foot amputation could be severely impacted by understaffing and insufficient coordination. This reviewer concedes that individual caregivers and the physical therapy team are performing admirably, but notes long wait times, misalignment between nursing staff and therapy schedules, and a lack of readiness that undermines the therapeutic process. The critique calls for new leadership, better staffing protocols, and more proactive inspections to ensure quality service. Remarkably, amid the critiques, the reviewer singles out a compassionate tech, Dekeisha Walker, who consistently demonstrates patient-first care and adherence to nursing tech protocols, highlighting that exceptional individuals can flourish even in challenging environments. The critique also raises concerns about the facility's adherence to dietary guidance for recovering patients, describing meals as not meeting the needs of those in rehabilitation.
Integrated within these varied experiences is a recurring theme of strength in therapy and caregiving contrasted with systemic constraints. Residents express appreciation for the dedicated therapy team and several staff members whose warmth and competence significantly improve day-to-day life and rehabilitation outcomes. Yet, they also call attention to the realities of understaffing, delayed assistance, and logistical hurdles that can impede timely care and hospitalization-level acuity. Opinions diverge on the overall quality, but there is a clear through-line: when staff members demonstrate genuine care, effective communication, and proactive assistance, the facility shines; when staffing gaps and procedural bottlenecks blur responsiveness, patients and families experience frustration and disappointment.
Taken together, the reflections present a nuanced portrait of Glen Burnie and its affiliated rehabilitation services. The facility earns high marks for cleanliness, respectful treatment by many aides, functional in-house medical capabilities like dialysis, and the tangible impact of devoted therapists who help patients regain strength. The strongest praise centers on the human elements - kind, attentive care from Dikeyta Harris and Sheriell; the skill and dedication of Krista and Mary in therapy; and the reliability of staff who prioritize patients' comfort and dignity. Yet the criticisms - long call-bell response times, slow laundry returns, limited weekend availability of a social services contact, odor management concerns, and overarching concerns about staffing levels - paint a more complex reality that some residents and external observers feel warrants leadership review and operational enhancements.
In essence, Glen Burnie's story, as told through these diverse voices, is one of resilient care tempered by systemic challenges. For many residents with aggressive medical or rehabilitation needs, the facility offers a capable, compassionate home-like environment where daily routines, therapeutic progress, and personal attention can thrive. For others, the same environment reveals gaps in staffing, communication, and logistical coordination that can undermine timely care and satisfaction. The enduring message is that the facility has core strengths - cleanliness, compassionate aides, robust therapy, and in-house medical capabilities - while also facing identifiable opportunities to improve staffing, response times, and weekend support, all of which could elevate the care experience to a consistently strong standard.
Glenburnie Rehab & Nursing Center in Richmond, VA is a premier assisted living community offering a wide range of amenities and care services to enhance the quality of life for its residents. The community provides a comfortable and welcoming environment that feels like home.
Residents can indulge in self-care and pampering at the on-site beauty salon. They can also enjoy their favorite shows and movies on cable or satellite TV in their private rooms. For those who need transportation, the community offers community-operated transportation as well as transportation arrangement services to doctors' appointments.
A computer center is available for residents to stay connected with loved ones or pursue personal interests online. The dining room provides restaurant-style dining experiences, where residents can savor delicious meals prepared by the staff. Special dietary restrictions are accommodated to ensure everyone's needs are met.
Keeping active and fit is made easy with the fitness room and wellness center. Residents can also engage in various activities organized by the community, such as gaming sessions in the gaming room, gardening in the beautiful outdoor space, or spending quiet moments in the small library.
The dedicated staff takes care of housekeeping services, ensuring that residents have a clean and tidy living environment at all times. Move-in coordination is provided to assist new residents during their transition.
Care services include 24-hour call system for immediate assistance, 24-hour supervision for added safety, assistance with daily activities such as bathing and dressing, as well as assistance with transfers when needed. Medication management ensures that residents receive their medications accurately and on time. A mental wellness program emphasizes mental health support for overall well-being.
Located conveniently near numerous cafes, parks, pharmacies, physicians, restaurants, places of worship, theaters, and hospitals; residents have access to a vibrant community outside of Glenburnie Rehab & Nursing Center. Planned day trips and resident-run activities provide opportunities for exploration and social engagement.
At Glenburnie Rehab & Nursing Center, residents can enjoy a comfortable, caring, and enriching assisted living experience with a wide range of amenities and care services offered.
Glenburnie Rehab & Nursing Center is located at 1901 Libbie Avenue, Richmond, VA 23226 in Richmond city, Virginia
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