Hopewell Heights Apartments

Pros

• The apartments could be nice homes if the company takes better care of the building.
• The property has long-tenured residents, indicating stability.

Cons

• Maintenance requests are not addressed for a week or more.
• The air conditioning malfunctioned for six months, followed by heating problems.
• There is a severe roach infestation, including roaches found in residents' belongings.
• The roach problem persists and treatments often do not help, sometimes making it worse.
• Privacy rights (HIPAA) were violated by the management.
• The manager shows nepotism, favoring long-term tenants and ignoring others' issues.
• The manager relies on misinformation and fails to address issues when information is inaccurate.
• HUD involvement is linked to slow fixes, with the company caring more about money than residents' welfare.
• The boss instructed to end the issue with no options, demonstrating heartlessness.
• Attempts to contact the right authorities for help were unsuccessful.

Review

From the start, the place seemed like it could be a decent set of apartment homes if the company actually took care of the building. After moving out, it's clear that the problems weren't occasional glitches but a pattern that never got addressed. The overall impression is that the property management didn't prioritize the residents' comfort or safety, and that impression didn't change as the months wore on.

Maintenance requests were met with delays that felt deliberate. Calling for help didn't result in timely responses; in fact, maintenance crews wouldn't show up for a week or more. That kind of neglect meant problems piled up rather than getting resolved, turning small issues into ongoing headaches that affected daily living.

The heating, ventilation, and air conditioning situation was particularly troubling. The air conditioning malfunctioned for six months, and even once that was finally dealt with, the heating failed as winter approached, all before the move-out. The extended periods without functional climate control made the living environment uncomfortable and stressful, reinforcing a sense of being unheard or undervalued as a tenant.

Pest problems compounded the overall misery. The roach infestation was described as ridiculous, with the problem described as pervasive and directly impacting belongings. The reviewer notes that roaches ruined furniture purchased during the tenancy, underscoring how neglected pest control can end up costing residents not just comfort but tangible items they bought to improve their living space. The situation with pests clearly contributed to a sense of ongoing damage and frustration.

Beyond physical nuisances, there were deeper concerns about how the property was run and who was listening. The manager was accused of nepotism, with a dynamic where longtime tenants were favored and given leeway, while problems reported by newer tenants felt dismissed. The reviewer suggests that the manager would listen only when information was straightforward, but if misinformation was involved, addressing the issue became nearly useless. There's also a troubling note about perceived privacy violations, with claims that HIPAA rights were violated in some fashion, which only added to the sense that residents' rights and protections were not being respected.

There is a strong sense that the property is tied to HUD, and the reviewer contrasts expectations against what they experienced. They claim a different standard for addressing issues with HUD involvement, suggesting that with HUD there would be a three-day turnaround, implying that the current company does not meet that benchmark. The sentiment here is that the company is primarily focused on money rather than actually solving residents' problems. A stark quote is attributed to a supervisor: that there was a directive from the boss to end the issue the resident was having, with no other options offered. That message paints a picture of heartless decisiveness rather than collaborative problem-solving.

In the end, reaching out to the "right people" to fix the issues didn't yield results. The combination of delayed maintenance, ongoing climate problems, severe pest infestations, perceived nepotism, privacy concerns, and a sense that higher-level guidance was more about expedience than care left the reviewer feeling unsupported and discouraged. The overall tone is one of disappointment and frustration, underscored by a belief that the management's priorities were misaligned with the basic duties of running a responsible, tenant-centered housing community. The experience reads as a persistent failure to protect residents and address their needs in a timely, respectful, and effective manner.

This part of Hopewell, Virginia offers a convenient and diverse range of amenities for senior living. There are several pharmacies located within close proximity, providing easy access to medication and healthcare needs. The area also boasts reputable hospitals and physicians' offices, ensuring quality medical care is readily available. In terms of leisure activities, there are cafes, restaurants, parks, and a theater nearby for entertainment and relaxation. Additionally, places of worship offer spiritual support and community engagement. Overall, this neighborhood provides a well-rounded environment with essential services and recreational opportunities for seniors looking to settle in the area.

Pharmacies

• Walgreens (0.3 miles)
• Health Mart Pharmacy (3.2 miles)
• CVS Pharmacy (4.1 miles)
• CVS Pharmacy (4.6 miles)
• Walgreens (5.3 miles)
• Colonial Heights Pharmacy (5.3 miles)
• CVS Pharmacy (5.4 miles)

Hospitals

• Hopewell Healthcare Center (0.6 miles)
• Kenner Army Health Clinic (2.7 miles)

Cafes

• Starbucks (0.9 miles)
• Starbucks (4.3 miles)
• Panera Bread (4.4 miles)
• Starbucks (5.3 miles)
• Demolition Coffee (5.3 miles)
• Yankee Coffee Shoppe (6 miles)

Physicians

• Family Health Clinic at the Crossings (1 miles)
• Tri City Pediatrics (1 miles)
• Hopewell Medical Center (2.6 miles)
• Virginia South Psychiatric & Family Services PC (2.7 miles)
• Virginia Osteoporosis Clinic (2.8 miles)
• Southside Oral & Facial Surgery (2.9 miles)
• Leslie L Davis MD - Virginia Physicians For Women (3.2 miles)

Places of Worship

• First United Methodist Church (2.7 miles)
• Mount Pleasant Baptist Church (4.3 miles)

Parks

• City Park (3 miles)
• Roslyn Landing (4 miles)
• Central Park (5.7 miles)
• Lakeview Park (5.7 miles)

Restaurants

• The Boathouse at City Point (3 miles)
• Tilted Kilt Pub & Eatery (3 miles)
• Luca Italian Restaurant (3.6 miles)
• Sedona Taphouse (3.9 miles)
• Sonic Drive-In (3.9 miles)
• Taco Bell (3.9 miles)
• Arby's (4 miles)

Theaters

• Regal Southpark Mall (4.4 miles)