SYNERGY HomeCare of Alta - Murray, UT

Pros

• Tyler is an amazing person, highly knowledgeable, and genuinely cares about her patients, going above and beyond to help.
• Tyler is amazing to work with, always helpful, responsive to needs, and her expertise is appreciated.
• Tyler and the Synergy team provided prompt, heartfelt care and collaborated well with hospice and nursing facilities.
• Tyler at Synergy is fantastic and arranged essential home health care, sending two conscientious caregivers.
• Tyler is always communicative and provides clients with the extra help they deserve.
• Tyler helped find the right caregivers to help a loved one feel secure and cared for; Synergy comes highly recommended.
• Synergy Home Care offers compassionate, one-on-one personal care tailored to families' needs and stands out for dedication.
• Tyler is awesome, quickly resolving problems and always cheerful.
• Dave and Tyler are consistently responsive and professional; they are valued resources.
• Synergy Home Care provides compassionate, reliable service that greatly enhances quality of life.
• The companionship provided has been invaluable, with caregivers engaging in meaningful activities that uplift spirits.
• The service is excellent, with prompt replacements when needed and a team that is caring and dependable.

Cons

• The reviewer described the provider as unreliable and would not trust them with any care for a loved one.
• The reviewer criticized inconsistent scheduling and multiple last-minute changes to reservations.
• The reviewer stated there was very poor last-minute communication, with notices given far too close to appointments and strict cancellation penalties.
• The reviewer reported that caregivers could not be found for up to 2.5 hours into a scheduled reservation.
• The reviewer claimed that management of providers and client communication was severely lacking.
• The reviewer noted having to wait a year to reapply for the service.

Review

Synergy Home Care in Utah has earned a widespread reputation for compassionate, responsive, and personalized care across a range of needs, from elder support to respite care and even back-up child care. The sentiment echoed by many families centers on the team's genuine dedication to helping loved ones stay comfortable at home, with a particular emphasis on thoughtful caregiver matching, reliable communication, and a hands-on approach that treats clients with dignity and kindness. At the heart of this praise are several standout contributors, especially Tyler and Dave, whose leadership and availability consistently surface as defining strengths in these reviews.

A common thread throughout the accounts is the sense of urgent, heartfelt support during challenging moments - especially when families are navigating serious or end-of-life care. Reviewers repeatedly highlight how Synergy responded quickly, coordinated effectively with hospice teams and nursing facilities, and delivered care that felt deeply personal rather than transactional. In one instance, the family noted that the Synergy team provided prompt, compassionate service during a difficult end-of-life period, working well with multiple care partners and leaving a lasting sense of reassurance and gratitude. This level of seamless collaboration and emotional support is described as a meaningful factor in making an otherwise overwhelming process more manageable for everyone involved.

Tyler, in particular, emerges as a central figure in many of these stories. Multiple reviewers describe her as highly communicative, incredibly responsive, and consistently cheerful even under pressure. She is lauded for her ability to find the right caregivers for specific needs, to coordinate schedules with minimal disruption, and to maintain open lines of communication that make families feel supported rather than left in the dark. The impression is that Tyler doesn't just manage logistics; she actively works to alleviate worry by ensuring that caregivers arrive prepared, that the client's preferences are honored, and that any issues are resolved promptly and amicably. The consistent praise for her approach - combined with similar accolades for Dave's leadership and responsiveness - paints a picture of a well-aligned team that families come to rely on during trying times.

Beyond crisis moments, many reviews celebrate the breadth and quality of services offered by Synergy. Clients appreciate the one-on-one, personalized care that can include companionship, housekeeping, errands, and meal preparation, all tailored to the individual's needs. The caregivers are described as not only skilled and reliable but also genuinely kind and attentive, capable of forming meaningful connections with clients that extend beyond basic duties. Families note the positive impact of this companionship - engaging clients in conversations, games, and activities that uplift daily life and improve mood and well-being. The overall effect is a more dignified and enjoyable home environment, with care staff who are seen as part of the family support system rather than distant technicians.

The depth of trust extended to family members who rely on Synergy for back-up or ongoing support is another recurring theme. Reviewers mention successful placements for loved ones requiring ongoing support, with caregivers who are proactive, trustworthy, and mindful of dietary and health needs. Some accounts highlight the peace of mind that comes from having caregivers who remember routines and preferences, and who can manage both routine tasks and more nuanced caregiving duties with competence and warmth. In the work-life balance space, companies that provide backup care for parents or spouses are praised for reducing stress and enabling caregivers to focus on work and other responsibilities; in these scenarios, Yarelly's work with infants stands out as a positive example of the kind of competent, compassionate support Synergy can deliver.

Not all feedback is uniformly glowing, and a notable negative experience underscores the importance of clear communication and dependable scheduling. One review describes a reliability lapse in back-up child care, including delays in introductions and multiple last-minute changes that disrupted a family's plans. The reviewer cites missed calls, late replacements, and insufficient apologies or explanations for changes. Tyler's response is noted as sincere and apologetic in attempts to address the concerns, but the experience nonetheless highlights a critical area for ongoing improvement: consistent, proactive scheduling, timely introductions, and transparent communication about changes. This serves as a reminder that, while the majority of experiences are positive, even well-regarded agencies must remain vigilant about reliability and logistics.

Despite the rarer hiccups, the overall voice is one of strong endorsement. Clients repeatedly describe Synergy as a top-tier agency in Utah, with a long-standing commitment to providing compassionate, personalized care that elevates the quality of life for people at home. The team's ability to adapt to changing needs - whether coordinating with hospice, arranging in-home health support, or stepping in for last-minute coverage - contributes to a sense of security and trust that families rely on. Several reviews highlight the Salt Lake City area and broader Utah landscape, underscoring Synergy's place as a dependable option for in-home care and related services.

In summary, the collection of reviews presents a picture of Synergy Home Care as a supportive, dedicated partner for families navigating elder care, end-of-life support, and respite needs. Tyler and Dave are frequently cited as standout leaders who advance clear communication, prompt responsiveness, and thoughtful caregiver matchmaking. The services described - ranging from companionship and housekeeping to errands and tailored meals - consistently appear to enhance clients' daily lives and well-being, with caregivers who are both capable and genuinely caring. While occasional scheduling challenges have been noted, the prevailing experience across the vast majority of reviews is one of reliability, compassion, and meaningful impact on the lives of clients and their families. For anyone seeking trusted, compassionate in-home care in Utah, Synergy Home Care appears to offer a compelling and well-regarded option, backed by a team committed to treating people with dignity and respect.

Pharmacies

• Maceys Pharmacy (0.7 miles)
• Walgreens (1.7 miles)
• Walgreens (1.9 miles)
• Dan's Pharmacy (2.6 miles)
• Walgreens (2.6 miles)
• Harmons (2.7 miles)
• Dan's Foods-70th South (2.8 miles)

Physicians

• Western Urological (1 miles)
• Granger Family Medicine Holladay Salt Lake City (1.4 miles)
• Endocrinology of Utah - Diabetes Center (1.7 miles)
• Janet Sessions, LMFT (1.7 miles)
• Mountain View Women's Clinic (1.8 miles)
• Advanced Eye Care (1.8 miles)
• Pulmonary Internal Medicine (1.9 miles)

Restaurants

• Karroo (1.6 miles)
• Lone Star Taqueria (2.9 miles)
• The Original Pancake House Utah - Ft Union (3.1 miles)
• Prohibition (3.2 miles)
• In-N-Out Burger (3.3 miles)
• McDonald's (3.4 miles)
• Red Rock Brewing Co. (3.4 miles)

Cafes

• Java Jos (1.7 miles)
• Roots Cafe (2.2 miles)
• Stratford Proper (3.5 miles)
• Coffee Garden (6 miles)
• Publik Coffee Roasters (6.5 miles)
• Starbucks (6.5 miles)
• Starbucks (6.5 miles)

Hospitals

• St Mark's Hospital (1.8 miles)
• Orthopedic Specialty Group - TOSH (3 miles)
• Intermountain Medical Center (3 miles)
• Valley Mental Health (4.9 miles)
• United States Government (6.3 miles)
• George E Wahlen VA Hospital (6.4 miles)

Parks

• Imperial Park (3.1 miles)
• Sugar House Park (4.1 miles)
• Fairmont Park (4.2 miles)
• No Name Park (5.7 miles)
• Bonneville Glen (5.7 miles)
• Sunnyside Park (6 miles)
• Liberty Park (6.5 miles)

Transportation

• TRAX Murray North (3.2 miles)
• TRAX Meadowbrook (3.6 miles)
• Trax Ballpark Staion (3.7 miles)
• TRAX Fashion Place West (3.9 miles)
• TRAX Millcreek (4 miles)
• TRAX Central Pointe (5.2 miles)

Places of Worship

• LDS Foothill Stake Center (4.4 miles)

Theaters

• Megaplex Theatres (6.4 miles)