SYNERGY Home Care - Fort Worth, TX

Pros

• Synergy Homecare is described as professional and caring, making clients feel confident in their service.
• Their staff is well-trained and dedicated, working hard to meet each client's needs.
• They provide compassionate, attentive care for aging parents, often going above and beyond.
• They offer 24/7 call access with a responsive team ready to help during difficult times.
• The office is responsive, knowledgeable, and able to adapt care plans as situations change.
• The caregivers are loving, respectful, and treat elderly clients with dignity and kindness.
• The owners and leadership are seen as genuine, down-to-earth, and deeply committed to their clients.

Cons

• One reviewer stated they hated the agency and wished to give it zero stars, calling it the worst home health aide agency.
• They alleged the CEO prioritizes money over clients, especially veterans.
• They said there was no set schedule and that the client had to deal with multiple fill-in CNAs rather than a consistent caregiver.
• They asserted the agency discontinued services without informing them, leaving them without a caregiver.
• They claimed the agency forced them to accept an unknown caregiver and stopped services when they refused.
• They described a privacy violation by the caregiver and a lack of regard for privacy.

Review

A chorus of gratitude and a few cautionary notes weave through the testimonies about Synergy HomeCare, a Texas-based home care provider that people describe as deeply professional, compassionate, and relentlessly devoted to their families. Across Granbury, Willow Park, and the broader DFW area, families recount experiences that range from life-affirming moments of comfort to tough lessons about navigating caregiving in stressful times. What shines through in these accounts is a sense that the right team can make an overwhelming period feel more secure, supported, and human.

Many reviewers emphasize how Synergy's staff show up with warmth, competence, and a ready willingness to go the extra mile. Clients repeatedly praise the caregivers for being not just capable, but genuinely caring - often going above and beyond to meet needs that extend beyond basic tasks. There are frequent mentions of the office's responsiveness: someone is always available to take calls, adjust care plans as conditions change, and make sure the right caregiver is in place for the right moment. The office staff are described as knowledgeable, experienced, and as advocates who will "go to bat" to secure everything the client deserves. In this sense, Synergy is portrayed less as a service and more as a coordinated team that supports both the aging client and their worried families.

Several stories highlight the personal, tangible impact of this care. One reviewer recalls how the owners themselves visited during a recovery period after Covid, arriving in gowns and masks while the father was still healing. The caregiver who accompanied him handled dressing, bathing, doctor appointments, cooking, and cleaning, providing a steady pair of hands and a reassuring presence. For the family, this level of involvement meant not only practical help but peace of mind - the sense that someone trusted was keeping a close eye on their loved one and easing the burden of daily routines during a challenging time.

The sense of assurance continues in daily caregiving. Families describe the experience of having "caregivers who feel like family," with office staff that align schedules and care plans to evolving needs. The relationships formed with caregivers - often praised by name - stand out as a core strength. People speak of the reliability of the scheduling process, the lower barrier to getting help when needed, and the feeling that the team truly respects the elderly they serve. One reviewer specifically notes that caregivers bring "tips and tricks" that lift the quality of care, while another family emphasizes that the caregivers connect with a loved one who is normally resistant to help, making the care relationship work in a meaningful way.

In a particularly heartening narrative, a family recounts how their 101-year-old mother was kept thriving at home thanks to Amanda's team. The scheduling lead, Elizabeth, is highlighted for ensuring that qualified staff are available when needed, and the Willow Park team receives consistent praise for courtesy, care, and compassion. This testimonial speaks to a broader theme: Synergy is seen not only as a provider of routine assistance but as a partner whose work preserves dignity and independence for the elderly while supporting the family's emotional needs.

Another richly detailed story describes how a temporary, flexible plan evolved into a longer engagement that made a lasting difference. The family had moved their mom from a nursing home to a more temporary, supportive setup, while the team practiced adaptability - adjusting hours, tasks, and priorities as the situation changed. The caregiver Pam is singled out as a standout, becoming the primary caregiver for most of the period, and the family emphasizes how the partnership became a treasured part of their family's story. The reviewer's final reflection is robust praise for the company's approach, calling it money well spent and making a strong recommendation for others facing similar caregiving journeys.

Amid the many glowing testimonials, one review presents a stark, critical perspective. The author describes a negative experience with what they viewed as a money-focused leadership culture, inconsistent scheduling, and a high turnover of fill-in CNAs. They recount being left without a reliable caregiver at a critical time, and they describe a troubling incident in which an unfamiliar aide arrived at their door without proper prior notice. They claim privacy violations and stress that the agency did not respond to their attempts to report concerns. This account also mentions involvement with the VA and a decision to seek care elsewhere after the experience. The reviewer notes an ongoing back-and-forth about the situation, including what they describe as a response from Amanda in the form of texts during the course of the dispute. Taken alongside the overwhelmingly positive reviews, this perspective serves as a reminder that even well-regarded providers can face serious organizational and interpersonal challenges that affect trust and safety.

Taken as a whole, the collection paints a portrait of a homecare provider that many families have come to rely on for compassionate, professional, and flexible support during some of life's most difficult moments. The positive testimonials emphasize 24/7 accessibility, thoughtful care planning, skilled and dedicated caregivers, and a culture of advocacy that helps families navigate complex needs with confidence. The stories of personal connection - owners visiting in person, caregivers forming bonds with clients, and families feeling heard and supported - highlight the human side of in-home care, where technical skill meets genuine empathy. The fewer, but pointed, critical voices remind readers that the care landscape is nuanced and that continuous attention to scheduling stability, privacy, and transparent communication is essential to sustaining trust over time.

Ultimately, these reviews suggest that Synergy HomeCare is capable of delivering life-changing, reassuring service for families dealing with aging parents and other caretaking challenges. The best experiences center on consistent, knowledgeable teams that communicate openly, adapt to changing needs, and treat clients with dignity and respect. The strongest messages speak to the relief families feel when they find a dependable partner - someone who can be trusted to show up, to listen, and to take action on behalf of a loved one. And even as one review urges caution and accountability, the broader chorus remains one of appreciation for the care, compassion, and personal touch that many families credit with making a difficult journey feel more manageable and humane.

Physicians

• Texas Oncology (0.1 miles)
• Fort Worth Brain And Spine (0.4 miles)
• Heart Center of North Texas (0.5 miles)
• Fort Worth Plastic Surgery Center (0.7 miles)
• Texas Medical Diagnostics (0.8 miles)
• Texas Health Care, Otolaryngology & Facial Plastic Surgey Associates (0.9 miles)
• Cook Children's Pediatrics Forest Park (1.2 miles)

Hospitals

• Baylor Scott & White Hospital Medicine - All Saints (0.2 miles)
• Baylor Surgical Center (0.2 miles)
• Klabzuba Tower / Texas Health Resources (0.6 miles)
• Texas Health Harris Methodist Hospital Fort Worth (0.8 miles)
• Texas Rehabilitation Hospital of Fort Worth (0.9 miles)
• JPS Hospital (1 miles)
• Texas Health Clearfork (3.7 miles)

Restaurants

• Chipotle Mexican Grill (0.4 miles)
• Torchy’S Tacos (0.6 miles)
• Ol' South Pancake House (1 miles)
• Raising Cane's Chicken Fingers (1 miles)
• Pappasito's Cantina (1 miles)
• Maria’s Mexican Kitchen (1 miles)
• Rahr & Sons Brewing Co (1.2 miles)

Places of Worship

• St Stephen Presbyterian Church (1.2 miles)
• First United Methodist Church of Fort Worth (1.8 miles)

Cafes

• Roots Coffeehouse (1.4 miles)
• Starbucks (2.1 miles)
• Starbucks (2.6 miles)
• Press Cafe (3.3 miles)
• Starbucks (4.3 miles)
• Starbucks (5.3 miles)

Pharmacies

• Walgreens (1.6 miles)
• Walgreens (1.6 miles)
• CVS Pharmacy (2.1 miles)
• Walgreens (2.6 miles)
• Walgreens (2.7 miles)
• CVS Pharmacy (3 miles)
• Walmart Pharmacy (3.7 miles)

Parks

• Fort Worth Water Gardens (1.7 miles)
• Linwood Park (2.1 miles)
• Overton Park (2.8 miles)
• Leonard Park (5 miles)

Transportation

• Fort Worth Intermodal Transportation Center (2 miles)

Theaters

• AMC DINE-IN Clearfork 8 (3.6 miles)
• Movie Tavern Hulen (4.8 miles)