SYNERGY Home Care - Fort Worth, TX

Pros

• Synergy HomeCare is described as a highly professional and caring group that makes clients feel confident in their service.
• The staff are praised for thorough training and for working hard to meet each client's needs.
• Families note that their loved ones are cared for with exceptional kindness, sometimes even pampered, to the very end.
• The agency provides 24/7 call access and responsive support, offering peace of mind during difficult times.
• The caregivers are considered a godsend by families, leaving a lasting positive impression.
• Office personnel and in-home caregivers collectively create a sense of being loved and cared for by the team.
• Care plans are responsive and adjustable as needs change, with knowledgeable staff who advocate for clients.
• The team handles aging-related challenges with compassion for both clients and their families.
• The company is praised for a loving, kind, and patient approach, even in tougher health care times.
• Flexible scheduling and no-minimum-hour options are appreciated for accommodating changing needs.
• Caregivers are described as top-notch, professional, and highly knowledgeable, assisting with dressing, appointments, cooking, and cleaning.
• The ownership and leadership are highlighted as genuine and down-to-earth, with a consistently outstanding team.

Cons

• One reviewer hated the agency, wished to give zero stars, and called it the worst home health aide agency.
• The reviewer claimed the CEO is focused on money rather than clients, especially veterans.
• The reviewer complained about inconsistent staffing, with more than five different aides and no stable scheduling.
• The reviewer alleged an aide exploited the client and that the agency did not respond to multiple calls about the incident.
• The reviewer said the agency discontinued services without arranging another provider, leaving the client without care.
• The reviewer asserted the agency uses a different name under VA contracts, implying potential deception.

Review

Synergy HomeCare emerges from these accounts as a deeply professional and genuinely caring team that puts families at ease during some of their most challenging moments. Across many voices, the thread is consistent: a group of trained, thoughtful caregivers who are available when you need them, who listen, and who work hard to tailor their support to each family's evolving situation. The praise runs from heartfelt gratitude for end-of-life care to appreciation for dependable daily assistance, and it is clear that the presence of the Synergy team brings confidence and comfort to anxious relatives.

One caregiver family, led by Debi Norman, speaks in especially vivid terms about the support they received. Debi's father was cared for with attention and dignity, and the family valued the 24/7 accessibility that let them work through a complex and frightening period with steadiness. They describe feeling pampered and well looked after, with a sense that there was always someone at the other end of the line ready to help in what could have felt like an overwhelming situation. The sentiment is warm and personal: the care gave Debi and her family not just practical help, but a sense of being held and understood during an intensely difficult time.

Several reviews emphasize how swiftly Synergy's office and caregiving teams respond, adjust, and advocate on behalf of clients. Families consistently note that care plans can be developed and modified as conditions change, and that the people in the office - along with the in-home caregivers - bring strong knowledge and a depth of experience to the table. The company is described as proactive in ensuring clients receive everything they need, often going above and beyond. This advocacy frequently translates into practical benefits: better coordination with doctors, help with daily tasks like cooking and cleaning, and a broader sense of support for both aging clients and their anxious families.

Location-specific stories reinforce the broad themes of warmth, competence, and reliability. One account highlights the Willow Park team, with explicit praise for scheduling professional Elizabeth and for the courteous, caring nature of every staff member. The reviewer notes that the office staff are not only responsive but also deeply committed to ensuring that qualified caregivers are available when needed. The sense conveyed is that Synergy's presence extends beyond the home to become a dependable partner in navigating the complexities of senior care, with a sense of continuity and trust built over time.

A particularly moving set of memories centers on the care given to an elderly parent during the later stages of life, including moments when the owners themselves visited during recovery from Covid. The narrative describes a caregiver who helped with dressing and bathing, accompanied the father to doctor appointments, and performed daily chores like cooking and cleaning. The reviewer recalls the peace of mind that arose from knowing a capable team was managing the essentials - capturing the essence of what many families hope for: respectful, attentive, and hands-on care that keeps a loved one comfortable and dignified.

There are also rich, specific tributes to individual caregivers who became central to a family's routine. One client singles out a caregiver named Pam as a primary caregiver for an extended period, highlighting the positive impact of a stable, trusted relationship created through consistent, compassionate care. This testimonial illustrates how flexible scheduling - initially intended to be temporary - can translate into a longer, more supportive caregiving partnership when it truly benefits the client and family. The sense is that the right caregiver can become an indispensable part of a family's daily life, easing stress and lifting spirits through genuine connection and reliable service.

It would be incomplete not to acknowledge a stark counterpoint within the collection. One reviewer reports a markedly different experience, alleging systemic issues: frequent turnover with fill-in aides, last-minute changes to schedules, and a perception that the CEO prioritizes revenue over client needs, including veterans. This account describes a breakdown in communication, an abrupt discontinuation of services, and privacy concerns related to caregiver work. The reviewer claims to have engaged with the VA and to have escalated issues to state authorities, asserting that their experience diverged sharply from the high standard described by others. The author also notes that the company responded with a conflicting account and asserts that their current care needs were being met elsewhere with fewer staff, though they maintain the grievances in detail as part of their narrative.

Taken together, the collection presents a picture of a company that is widely regarded as capable, compassionate, and responsive by much of the families it serves. The positive stories emphasize professional care, personalized planning, robust communication, and a heartfelt commitment to easing the burden on aging loved ones and their families. They speak to the value of experienced caregivers, the importance of flexible scheduling, and the comfort of having a dependable partner during health challenges and transitions. While one family's experience diverges and raises important questions about consistency and governance, the overall thread remains one of gratitude for a team that many see as a true blessing in a difficult time.

For anyone considering Synergy HomeCare, the prevailing message is to engage with the team openly: discuss your care goals, confirm scheduling preferences, and ask for clear plans and updates as needs evolve. The testimonials suggest that Amanda and her local team can deliver astonishingly tender support, strong advocacy, and practical help that lightens the load for families navigating aging, illness, and end-of-life care. If you're in the area and seeking home care, these accounts point toward a comprehensive, compassionate option - one that is prepared to stand with your family through the most intimate and demanding moments.

Located in the heart of Fort Worth, Texas, this neighborhood offers convenient access to a variety of healthcare facilities, including Texas Oncology, Fort Worth Brain And Spine, and Baylor Scott & White Hospital. With several pharmacies nearby, residents can easily access their medications. The area also boasts a selection of popular dining options such as Chipotle Mexican Grill and Torchy’s Tacos for those looking to enjoy a meal out. For relaxation and recreation, residents can visit the picturesque Fort Worth Water Gardens or take a stroll in nearby parks like Linwood Park and Overton Park. With transportation options such as the Fort Worth Intermodal Transportation Center close by, getting around the city is made easy. Whether you're seeking top-notch medical care, delicious dining experiences, or tranquil green spaces, this neighborhood offers a diverse range of amenities for seniors considering senior living in Fort Worth.

Physicians

• Texas Oncology (0.1 miles)
• Fort Worth Brain And Spine (0.3 miles)
• Heart Center of North Texas (0.5 miles)
• Fort Worth Plastic Surgery Center (0.7 miles)
• Texas Medical Diagnostics (0.8 miles)
• Texas Health Care, Otolaryngology & Facial Plastic Surgey Associates (0.9 miles)
• Cook Children's Pediatrics Forest Park (1.1 miles)

Hospitals

• Baylor Surgical Center (0.2 miles)
• Baylor Scott & White Hospital Medicine - All Saints (0.2 miles)
• Klabzuba Tower / Texas Health Resources (0.6 miles)
• Texas Health Harris Methodist Hospital Fort Worth (0.8 miles)
• Texas Rehabilitation Hospital of Fort Worth (0.9 miles)
• JPS Hospital (1 miles)
• Texas Health Clearfork (3.6 miles)

Restaurants

• Chipotle Mexican Grill (0.4 miles)
• Torchy’S Tacos (0.6 miles)
• Ol' South Pancake House (0.9 miles)
• Raising Cane's Chicken Fingers (1 miles)
• Pappasito's Cantina (1 miles)
• Maria’s Mexican Kitchen (1 miles)
• Rahr & Sons Brewing Co (1.2 miles)

Places of Worship

• St Stephen Presbyterian Church (1.2 miles)
• First United Methodist Church of Fort Worth (1.8 miles)

Cafes

• Roots Coffeehouse (1.4 miles)
• Starbucks (2 miles)
• Starbucks (2.5 miles)
• Press Cafe (3.3 miles)
• Starbucks (4.2 miles)
• Starbucks (5.3 miles)

Pharmacies

• Walgreens (1.6 miles)
• Walgreens (1.6 miles)
• CVS Pharmacy (2.1 miles)
• Walgreens (2.6 miles)
• Walgreens (2.7 miles)
• CVS Pharmacy (3 miles)
• Walmart Pharmacy (3.7 miles)

Parks

• Fort Worth Water Gardens (1.7 miles)
• Linwood Park (2.1 miles)
• Overton Park (2.8 miles)
• Leonard Park (5 miles)

Transportation

• Fort Worth Intermodal Transportation Center (2 miles)

Theaters

• AMC DINE-IN Clearfork 8 (3.6 miles)
• Movie Tavern Hulen (4.7 miles)