Lakeside Assisted Living By Trisun Healthcare

Pros

• The staff at Grandview of Westover Hills is very friendly and helpful, creating a welcoming environment for residents and their families.
• The facility is clean, inviting, and undergoing renovations, contributing to a pleasant living experience for residents.
• Many residents appreciate the ability to bring their own furniture and personal items, allowing them to feel more at home.
• Daily activities are plentiful and enjoyable, helping to keep residents engaged and connected with one another.
• Families have noted that communication from the staff is excellent, providing reassurance about their loved ones' well-being.
• Residents have reported positive experiences with the food offerings, contributing to overall satisfaction within the community.
• The location of Grandview of Westover Hills is convenient for families wanting to stay close to their loved ones.
• Some reviewers expressed enthusiasm about the pet-friendly policy, which allows residents to bring cherished pets along with them.
• Overall impressions of both Grandview and Lakeside highlight a sense of community where residents feel cared for and included in activities.

Cons

• The dining room at Grandview of Westover Hills was considered plain and lacked the elegance of tablecloths and nice lighting found in other facilities.
• Housekeeping was noted to be lacking, with apartments needing more attention to cleanliness in areas like the bathroom sink and kitchen floor.
• There is only one licensed nurse for about 60 patients, which raised concerns about adequate medical support.
• Some families felt pressured by the sales director during their tour, leading to a negative impression of the facility.
• The virtual tour experience was criticized for being impersonal with pre-recorded videos instead of a live guide.
• One family expressed concern over not seeing enough staff presence around the facility during their visit.
• Dietary restrictions were not handled well, leading to dissatisfaction with meal options offered at the facility.
• A resident felt isolated due to lack of interaction with other residents before the pandemic.
• There were complaints about empty promises made by staff regarding necessary renovations to residents' rooms that were not fulfilled.
• Although cleanliness was generally good, there were concerns about staff being busy and not providing timely assistance when needed, such as cleaning up after accidents.

Review

Grandview of Westover Hills presents a mixed bag of experiences, reflecting both commendable strengths and notable weaknesses as reported by families and residents alike. Visitors often remark on the facility's appealing features, such as its attractive outside courtyard and an overall clean environment that is undergoing renovations. The warmth and professionalism displayed by the staff contribute positively to many families' experiences. Various reviewers have praised the friendly demeanor of personnel, indicating that they are not only helpful but genuinely care about residents’ well-being. Families appreciate that the community fosters an atmosphere that feels more like home, particularly for their loved ones transitioning into assisted living.

While many aspects are positive, some critiques focus on specific details that impact overall satisfaction. One common concern is the dining experience at Grandview. Reviewers have highlighted a sense of disappointment with the dining room's appearance and ambiance compared to other facilities they toured, describing it as plain and resembling card tables instead of providing a more refined atmosphere synonymous with assisted living environments. This aspect stood out particularly for those who had higher expectations based on previous tours of competing facilities where tablecloths, elegant lighting, and finer dining settings were present.

Cleanliness appears to be another area in need of improvement according to several reviews. While some families rated housekeeping positively, there were notable mentions regarding apartments lacking adequate attention to cleanliness—specifically in areas such as bathrooms or kitchens needing more frequent cleaning. This inconsistency in housekeeping services raises concerns among families about how well daily living spaces are maintained for their loved ones.

Staffing levels also emerged as a significant point of discussion among patients’ families—particularly regarding medical care providers. With only one licensed nurse available for approximately 60 patients, some family members expressed apprehension about potential delays in medication administration or medical attention during peak hours. Although many families understood this setup due to personal circumstances—such as having caretakers within their own family—it still raised valid questions about the adequacy of care provided under these conditions.

Another area of concern has been food service at Grandview; not all residents enjoyed their meals or felt dietary restrictions were adequately accommodated by kitchen staff. For individuals in need of specialized diets or picky eaters, this lack may pose challenges affecting their nutritional health. Conversely, there have been reports from other families claiming satisfaction with meal quality along with observations that residents seem healthier since joining the facility.

Despite reservations regarding certain aspects like dining style and staffing ratios, most commenters maintain an optimistic outlook toward Grandview of Westover Hills due to its strong sense of community engagement and activities offered for residents. Various activities designed for senior engagement keep them connected socially while also providing avenues for physical activity throughout the day; exploring these opportunities may help alleviate feelings of isolation sometimes experienced by residents who report limited interactions with others in communal areas.

In summary, though Grandview has several strengths—including friendly staff relations and attractive features—the reviews highlight areas requiring attention such as enhanced dining experiences, improved housekeeping standards, increased nursing availability during busy periods, and better accommodation around food preferences or restrictions. Family members considering Grandview should weigh these factors carefully against their priorities when seeking appropriate living arrangements for loved ones while taking into account personal impressions made during tours or interactions with staff before making final decisions.

This part of San Antonio, Texas offers a range of convenient amenities for senior living. With several popular restaurant options such as Chuy's and IHOP within walking distance, residents can enjoy a variety of dining choices. Additionally, there are multiple cafes nearby including Panera Bread and Starbucks, providing opportunities for socializing and enjoying a cup of coffee. Pharmacies such as Walgreens and CVS are easily accessible for medication needs. The area also boasts several parks for outdoor recreation, as well as healthcare facilities like Gonzaba Medical Group and hospitals like Baptist Emergency Hospital located within a short driving distance. Overall, this neighborhood provides a mix of amenities that cater to the needs and interests of older adults looking for a comfortable living environment in San Antonio.

Restaurants

• Chuy's (0.3 miles)
• Whataburger (0.4 miles)
• Hooters (0.4 miles)
• IHOP (0.5 miles)
• Dimassi's Mediterranean Buffet (0.6 miles)
• Grand Tequila (0.6 miles)
• Cracker Barrel (0.7 miles)

Cafes

• Panera Bread (0.4 miles)
• Starbucks (0.5 miles)
• Starbucks (0.9 miles)
• Dutch Bros Coffee (0.9 miles)
• Spoons (2.9 miles)
• Starbucks (3.3 miles)
• Starbucks (3.9 miles)

Pharmacies

• Walgreens (1.1 miles)
• CVS Pharmacy (1.7 miles)
• CVS Pharmacy (1.8 miles)
• Walgreens (1.8 miles)
• Walmart Pharmacy (1.9 miles)
• Walgreens (1.9 miles)
• CVS Pharmacy (2.2 miles)

Parks

• Lackland Terrace Park (1.6 miles)
• Ground Control Trampoline Park (2 miles)

Physicians

• Gonzaba Medical Group (2.1 miles)
• Brown Retina Institute (2.3 miles)
• South Texas Allergy & Asthma Medical Professionals (2.3 miles)
• Allergy, Asthma and Immunology Associates of South Texas (2.3 miles)
• Advanced Spine & Pain Center (2.8 miles)
• San Antonio Endocrinology & Diabetes Care (3.4 miles)
• Westover Hills Women's Health (3.4 miles)

Places of Worship

• Masjed Beit El Magdes (2.2 miles)
• Chapel Hill United Methodist Church (2.8 miles)
• Muslim Mosque Lackland AFB (4.1 miles)

Hospitals

• Baptist Emergency Hospital (2.9 miles)
• Wilford Hall Ambulatory Surgical Center (3.1 miles)
• Reid Health Services Clinic (3.8 miles)

Theaters

• Flix Brewhouse (3.5 miles)
• Santikos Casa Blanca (5.2 miles)