Windemere At Westover Hills in San Antonio, TX
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11106 Christus Hills, San Antonio, TX 78251
For more information about senior living options: (844) 490-3973
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The staff are wonderful - friendly, compassionate, and attentive. The facility feels cozy and hotel-like, while delivering hospital-level care. The care team is dedicated; nurses and CNAs consistently show thoughtfulness and professionalism. Leadership at Windermere sets a high standard and communicates with care and transparency. Katina the social worker is an incredible advocate who communicates clearly and goes the extra mile. Jessica, the Executive Director, provides professional, approachable leadership that positively affects care. Yisel M?rquez consistently provides exceptional customer service and support in medical records. Tayana Balderrama is an outstanding admissions coordinator who makes the admissions process smooth and compassionate. The Westover Hills team delivers outstanding patient care and supports families with reassurance. Lizette Espinola-Gutierrez is recognized for going above and beyond to ensure excellent care. The food, therapy, and overall care are described as excellent, with residents looking forward to meals and sessions. The facility is clean, well-maintained, and welcoming, with a warm atmosphere. Christian, a nurse, is calm, kind, and highly attentive to residents. Marianna Cadena is noted as an exceptional ODON who consistently treats patients with care. The teamwork and dedication of the staff make Windermere a top choice for rehabilitation care.
The reviews claim the facility has poor communication and leaves families to handle appeals and records delays. Staff are described as not caring, with response times to patient needs far too long. The facility is said to be severely understaffed, causing patients to be left unattended and lacking basic care like showers. Medicines are reported as unaccounted for or not properly administered. Call lights are said to go unanswered for long periods, risking patient safety. Patients are described as left in soiled conditions and not assisted with toileting. Some staff are described as rude, unwelcoming, or disrespectful to families. There are safety concerns about the lack of video surveillance in a new facility. End-of-life communications are described as inadequate, with delayed death certificates and poor information for families. The night shift is labeled a nightmare by reviewers.Windemere at Westover Hills is best suited for families pursuing skilled nursing and short-term rehabilitation with a strong emphasis on aggressive therapy, clear communication, and a warm, hotel-like environment. The community earns praise for a cohesive care team that rallies around recovery, a leadership group that models accountability, and admissions staff who walk families through the process with compassion. For families prioritizing rapid regain of function, clear care plans, and daily attention from nurses, therapists, and social services, Windemere Westover Hills reliably delivers an above-average rehab trajectory in a spotless, welcoming setting.
That clarity helps, but not every scenario fits. Alternatives merit consideration for those seeking long-term memory care or a setting with ironclad, consistently staffed coverage around the clock. Several reviews flag weekend understaffing and slower call-light responses as recurring headaches. If a family needs constant, predictable supervision, especially for residents with dementia or high medical complexity, it is prudent to compare staffing models and turnover at Windemere against other options in San Antonio to avoid gaps in care when shifts change or holidays arrive.
The strongest positives hinge on therapy and everyday attentiveness. Physical and occupational therapy are repeatedly described as effective, with residents regaining strength quickly and returning home sooner than expected. Nursing teams are often singled out for their bedside care, responsiveness, and genuine demeanor, while the dining experience receives frequent high marks - food quality and presentation factor into comfort and recovery. Families also consistently highlight the value of the social worker, Katina, and the admissions staff, who help coordinate transitions, discharge planning, and community resources, contributing to less stress during what can be a turbulent time.
Yet the cons cannot be dismissed. Across reviews, there are persistent concerns about staffing levels, especially on weekends, leading to delayed assistance and occasional gaps in basic care. Some families recount uncomfortable experiences with communication, inconsistent follow-through, and even moments where patient needs appeared to be deprioritized in busy periods. A few notes point to safety and accountability worries, including the absence of surveillance or documentation gaps, and later memories of delays in requesting or delivering medications. These factors can materially affect a resident's experience, particularly for those with high care demands or families seeking reassurance at every step.
Staffing and leadership are the most consistently cited buffers against the downsides. Barbara, the Director of Nursing, is repeatedly praised for setting a compassionate tone and maintaining professional standards. Jessica, the Executive Director, earns praise for approachable leadership that translates into better morale and more reliable communication. Tayana, the admissions coordinator, shines as a bridge between families and the facility, making tours, placements, and transitions smoother. The medical records and coordination team, led by Yisel, earns frequent gratitude for keeping documentation accurate and accessible. When these leaders align with the front-line team - CNA's, therapists, and dietary staff - the overall care picture improves markedly.
For families weighing the decision, the verdict is pragmatic and clear. Windemere at Westover Hills remains a top-tier option for rehab-focused families who value an attentive, nurse-led environment, robust therapy, and a proactive social-work presence. The community can be a strong match where the goal is a timely, well-supported return home and a calm, hopeful atmosphere during recovery. However, those who require relentless, always-on supervision or who must contend with chronic understaffing should compare other facilities with documented, consistently adequate weekend staffing and tighter safety protocols. A thorough tour, frank questions about current staffing, and direct conversations with the DON and admissions team will reveal whether Windemere truly aligns with the resident's long-term needs.
112 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Cats allowed"Pet friendly" senior living communities are important for seniors because pets provide companionship, reduce feelings of loneliness and depression, promote physical activity and mental stimulation, and offer a sense of purpose and responsibility. Pets can improve overall well-being and quality of life for seniors in many ways.
Dogs allowed"Pet friendly" senior living communities are important for seniors because pets provide companionship, reduce feelings of loneliness and depression, promote physical activity and mental stimulation, and offer a sense of purpose and responsibility. Pets can improve overall well-being and quality of life for seniors in many ways.
Activities off-siteEngaging in off-site activities is crucial for seniors to maintain social connections, stay active, and stimulate their minds. It promotes overall well-being and helps combat feelings of isolation and loneliness. Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beautician on-siteHaving a beautician on-site at a senior living community is important for seniors as it allows them to easily access grooming and personal care services, boosting their self-esteem and overall well-being. It also provides convenience and helps seniors maintain their sense of independence and personal style. Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Devotional services on-siteDevotional services on-site provide seniors with spiritual support and a sense of community, as well as an opportunity for reflection and guidance during their senior living experience. This can promote emotional well-being and connection to others, leading to a more fulfilling and enriching lifestyle in their later years.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Indoor common areasIndoor common areas are crucial for seniors as they provide a space for socialization, recreation, and community engagement, promoting overall well-being and reducing feelings of isolation and loneliness.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor common areasOutdoor common areas are important for seniors as they provide a space for socialization, physical activity, and relaxation. Being outside in nature can improve mood and overall well-being, while also encouraging movement and engagement with others. These spaces can help combat feelings of isolation and promote a sense of community among residents. Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
San Antonio International (15 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security. Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
High acuity careHigh acuity care is important for seniors because it provides specialized medical attention and support for individuals with complex medical needs. This level of care ensures that seniors receive the appropriate treatment and assistance to maintain their health and quality of life as they age.
Incontinence careIncontinence care is essential for seniors to maintain their dignity, hygiene, and overall quality of life. By addressing incontinence issues promptly and effectively, seniors can enjoy a sense of independence and comfort in their daily activities. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Anytime diningAnytime dining is important for seniors because it allows them the flexibility to eat when they are hungry, rather than being restricted to set meal times. This can be especially beneficial for those with medical conditions or medications that affect their appetite, as well as those who may have difficulty adhering to a strict dining schedule. Overall, anytime dining promotes independence and overall well-being for seniors in senior living communities. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Gluten-freeGluten-free options are important for seniors as they are more prone to digestive issues and dietary sensitivities. Offering gluten-free meal choices in senior living communities can help improve their overall health and well-being. KosherKosher options are important for seniors because they adhere to dietary laws that are significant to many Jewish individuals, providing them with peace of mind and an opportunity to maintain their cultural traditions and beliefs while living in a senior living community. Low / no sodiumLow/no sodium options are important for seniors because excessive sodium intake can lead to high blood pressure, heart disease, and other health issues commonly experienced by older adults. By choosing low/no sodium foods, seniors can better manage their health and reduce their risk of developing these conditions. Meals provided"Meals provided" are crucial for seniors in assisted living communities as it ensures they have access to nutritious, balanced meals without the stress of meal planning and preparation. This can help promote overall health and well-being for seniors who may have limited mobility or cognitive abilities. No SugarNo sugar diets are important for seniors because they can help prevent or manage chronic conditions such as diabetes, heart disease, and obesity. Sugar can also contribute to cognitive decline and inflammation in the body, so reducing sugar intake can lead to overall improved health and well-being in older adults. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. VeganVegan diets can provide numerous health benefits for seniors, including lower risk of chronic diseases, improved digestion, and increased energy levels. Additionally, plant-based diets are often rich in essential nutrients that can support overall well-being and longevity in older adults. VegetarianA vegetarian diet is important for seniors because it can help lower the risk of chronic diseases, maintain a healthy weight, and provide essential nutrients needed for aging bodies. Additionally, plant-based diets are often easier on digestive systems and can contribute to overall well-being in older adults. Activities off-siteEngaging in off-site activities is crucial for seniors to maintain social connections, stay active, and stimulate their minds. It promotes overall well-being and helps combat feelings of isolation and loneliness. Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Devotional activities on-siteDevotional activities on-site provide seniors with a sense of community, spiritual fulfillment, and emotional support, promoting overall well-being and a positive sense of purpose in their lives. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults. Other religious servicesOther religious services are important for seniors as they provide a sense of community, spiritual comfort, and opportunities for socializing. These services can help seniors feel connected to their faith and maintain a sense of purpose and belonging in their later years.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
Protestant servicesProtestant services are important for seniors because they provide spiritual nourishment, community support, and a sense of belonging. These services can help seniors connect with others who share their faith, find comfort and guidance in times of need, and maintain a sense of purpose and fulfillment in their later years. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.
Visiting Rabbi"Visiting rabbis provide spiritual and emotional support to seniors in assisted living communities, helping them connect with their faith, find comfort in times of need, and maintain a sense of community and belonging." Visiting chaplain or priestHaving a visiting chaplain or priest at a senior living community is important for seniors because it provides spiritual support, comfort, and guidance during a time of life that can be challenging and uncertain. Their presence can help seniors feel connected to their faith, find peace of mind, and cope with the emotional and mental struggles they may face in their later years.Windemere at Westover Hills is an assisted living community located in San Antonio, Texas. Our community provides a variety of amenities and care services to ensure the comfort and well-being of our residents.
Within our community, residents can enjoy a wide range of activities that are available on-site. These activities cater to different interests and preferences, providing opportunities for socialization and engagement. In addition, there is a fully furnished fitness room and gaming room for residents to stay active and entertained.
We understand the importance of maintaining personal grooming and appearance, which is why we have a beautician on-site along with a beauty salon. Residents can also take advantage of our computer center to stay connected with loved ones or pursue personal interests online.
Devotional services are available on-site, allowing residents to nourish their spiritual well-being. Our dining room offers restaurant-style dining where delicious meals are served daily, prepared by our skilled staff. Special dietary restrictions such as diabetes diet, gluten-free, kosher, low/no sodium, vegan, and vegetarian options are also available.
Our community offers numerous amenities that promote relaxation and outdoor enjoyment. We have beautifully landscaped gardens and outdoor common areas where residents can soak up sunshine or connect with nature. The indoor common areas provide comfortable spaces for socializing or reading in our small library.
Care services in our community are comprehensive and personalized. Residents have access to 24-hour call systems for assistance at any time. Our dedicated staff provides activities of daily living assistance including bathing, dressing, medication management, and transfers. Incontinence care is also provided if needed.
Transportation arrangement is available both for non-medical purposes such as community-operated transportation or planned day trips as well as for medical appointments like transportation to doctors' appointments.
In close proximity to Windemere At Westover Hills are numerous amenities that add convenience to daily life. There are cafes, parks, pharmacies, physicians' offices within easy reach from the community. Restaurants offer a diverse range of dining options to cater to different tastes.
Overall, Windemere At Westover Hills is a vibrant and caring assisted living community that offers a comfortable and fulfilling lifestyle for its residents. With a wide array of amenities and care services, we strive to create an environment where residents feel supported, engaged, and well-cared for.
This part of San Antonio, Texas, offers a convenient location with a variety of amenities nearby. There are several physicians' offices in the area specializing in endocrinology, women's health, pain management, allergies, and eye care. The Baptist Emergency Hospital is also close by for any medical emergencies. A selection of restaurants ranging from casual dining to fast food options can be found within a short distance, along with pharmacies for easy access to medications. For recreation, there are cafes like Starbucks and local favorites like Spoons for socializing or enjoying a cup of coffee. Those interested in entertainment can visit theaters like Santikos Casa Blanca or Flix Brewhouse. Additionally, nature lovers can explore parks such as Ground Control Trampoline Park or Lackland Terrace Park nearby. Places of worship like Masjed Beit El Magdes are also available for spiritual needs. This neighborhood provides a mix of healthcare services, dining options, recreational activities, and places of worship suitable for seniors looking to settle in a well-rounded community.
Windemere At Westover Hills is located at 11106 Christus Hills, San Antonio, TX 78251 in Bexar County, Texas
Yes, Windemere At Westover Hills allows both dogs and cats.
Windemere At Westover Hills on seniors.fyi includes 12 photos including images showing interior, dining, seating area, decor, living room, piano, bedroom, bathroom, and more.
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Interior
Outdoors
Decor
Living Room
Dining
Kitchen
Seating Area
Fireplace
Bathroom
Piano
Exercise Equipment
Salon
