Windemere At Westover Hills

Pros

• The facility is beautiful and well-maintained, providing a clean and pleasant environment for patients.
• The therapy department received high praise for being exceptional and effective, facilitating quick recovery for residents.
• Many reviewers noted that the staff was generally friendly and helpful, going above and beyond to meet patient needs.
• The facility offers individual rooms with kitchenette amenities, enhancing the comfort of residents.
• Some family members expressed gratitude for the 24-hour visiting policy, allowing them to stay connected with their loved ones at any time.

Cons

• The care for long-term stays is lacking and the facility is very expensive without insurance coverage.
• Staff are not adequately trained to handle patients with dementia, and weekends have particularly poor staffing levels.
• Patients experience long wait times for assistance, leading to distress and unmet needs.
• There are serious concerns about the lack of video or security cameras, compromising patient safety in the facility.
• The facility's appearance is deceiving; staff are not compassionate and response times for assistance can take hours.
• Medications were reportedly unaccounted for and physical therapy schedules were insufficient due to staffing issues.
• Some families expressed deep dissatisfaction with the inattentive staff and overall care provided in the community.
• A family member experienced a tragic death at the facility, highlighting a lack of appropriate medical attention and support from staff.
• There are ongoing issues with understaffing that result in patients being left unattended for extended periods.

Review

The reviews of Windermere, a rehabilitation and care facility, present a complex picture characterized by both commendations and significant criticisms. On one hand, some families express deep satisfaction with the exceptional care their loved ones received during short-term rehabilitation stays. They highlight the cleanliness of the facility, the friendliness of the staff, and the effectiveness of the therapy programs. For instance, one reviewer noted that their mother was transported to doctor appointments and was well cared for throughout her stay. The individualized rooms with kitchenettes were also appreciated, and many felt reassured by the directors' accessibility and attentiveness.

However, amidst these positive remarks lies a troubling undercurrent concerning staffing issues that seem to persist across multiple reviews. Many patients reported experiences where help took an unacceptably long time to arrive after calling for assistance, leading to situations where individuals had to wait hours for basic needs to be addressed. Some reviewers documented heart-wrenching moments where patients in wheelchairs attempted to maneuver back to their rooms out of sheer frustration due to delayed responses from aides or nurses. This insufficient staffing level particularly on weekends is cited as a common problem that contributes negatively to patient care.

The lack of adequate training among staff members—especially in dealing with dementia patients—was another significant concern raised in several reviews. Families reported feeling uneasy about leaving their loved ones in an environment where staff appeared overwhelmed and unable to provide necessary attention or assistance. Critics pointed out that while the facility might look appealing at first glance, this aesthetic appeal masks deeper systemic issues concerning patient care quality.

Furthermore, safety concerns emerged prominently in various accounts from family members regarding insufficient security measures within the facility. Reviewers expressed disbelief that such a new establishment lacked video surveillance systems—a standard expectation given the vulnerable population it serves. Patients should feel safe while receiving care; however, many voiced fears over their loved ones’ well-being simply due to these omissions.

Some harsh realities were starkly illustrated through more tragic narratives. One review recounted how a family member's death at Windermere occurred without an appropriate response from medical staff when concerns were raised about his health condition. The subsequent delay in issuing a death certificate created additional hardships for grieving family members who relied on timely documentation for funeral arrangements and insurance claims.

In summary, Windermere embodies both promise and disappointment within its walls. While there are undeniably aspects of excellence—such as cleanliness and effective therapy—these positives are tainted by overarching issues related primarily to staffing shortages, inadequate training, safety concerns, and tragic outcomes associated with poor communication between families and healthcare providers. Prospective residents or their families should approach this institution armed with caution thus ensuring they remain vigilant advocates for proper care amidst its apparent shortcomings.

This part of San Antonio, Texas, offers a convenient location with a variety of amenities nearby. There are several physicians' offices in the area specializing in endocrinology, women's health, pain management, allergies, and eye care. The Baptist Emergency Hospital is also close by for any medical emergencies. A selection of restaurants ranging from casual dining to fast food options can be found within a short distance, along with pharmacies for easy access to medications. For recreation, there are cafes like Starbucks and local favorites like Spoons for socializing or enjoying a cup of coffee. Those interested in entertainment can visit theaters like Santikos Casa Blanca or Flix Brewhouse. Additionally, nature lovers can explore parks such as Ground Control Trampoline Park or Lackland Terrace Park nearby. Places of worship like Masjed Beit El Magdes are also available for spiritual needs. This neighborhood provides a mix of healthcare services, dining options, recreational activities, and places of worship suitable for seniors looking to settle in a well-rounded community.

Physicians

• San Antonio Endocrinology & Diabetes Care (0.2 miles)
• Westover Hills Women's Health (0.3 miles)
• Advanced Spine & Pain Center (0.6 miles)
• Allergy, Asthma and Immunology Associates of South Texas (0.9 miles)
• South Texas Allergy & Asthma Medical Professionals (0.9 miles)
• Brown Retina Institute (0.9 miles)
• Baptist M&S Imaging (1.1 miles)

Restaurants

• Sesame Street Bay of Play (0.4 miles)
• 151 Saloon (0.4 miles)
• Antler's Lodge Restaurant (0.9 miles)
• Whataburger (1.9 miles)
• Chick-Fil-A (1.9 miles)
• Freddy's Frozen Custard & Steakburgers (1.9 miles)
• 54th Street Grill & Bar (2 miles)

Hospitals

• Baptist Emergency Hospital (0.4 miles)

Pharmacies

• Walgreens (1.4 miles)
• Walgreens (1.9 miles)
• CVS Pharmacy (2 miles)
• Walmart Pharmacy (2.2 miles)
• Alamo Ranch Pharmacy & Wellness (2.4 miles)
• Walmart Pharmacy (2.6 miles)
• CVS Pharmacy (2.8 miles)

Cafes

• Starbucks (1.9 miles)
• Spoons (2 miles)
• Starbucks (2.3 miles)
• Starbucks (2.3 miles)
• Cajun Coffee Shack (2.6 miles)
• Dutch Bros Coffee (2.6 miles)
• Panera Bread (3 miles)

Theaters

• Santikos Casa Blanca (2.1 miles)
• Flix Brewhouse (2.7 miles)

Parks

• Ground Control Trampoline Park (3.2 miles)
• Lackland Terrace Park (4.8 miles)

Places of Worship

• Masjed Beit El Magdes (3.4 miles)