Las Colinas Of Westover

Pros

• The facility is new and has very good decor and layout.
• The staff treated the patient very well during their stay, offering a private room and maintaining good communication.
• The facility offered games and activities, ensuring everyone participated and had a good time.
• The staff welcomed visitors by name and provided snacks at any time, transportation services, and extra blankets and towels.
• The therapy staff connected with the patient on a personal level, making their entire stay more enjoyable.
• The rooms were clean, well put together, and in a nice area.
• The facility is visually appealing, resembling a luxury hotel rather than a hospital.
• There are various activities available such as live music, bingo, cards, parties for Christmas time, and crafts.
• Las Colinas is conveniently located close to home and near an emergency room facility.
• Some statements have been paraphrased or combined for brevity.)

Cons

• The care at Las Colinas of Westover Rehabilitation Center has gone downhill since Genesis took over.
• Some staff at Las Colinas do not seem to care and don't respond promptly to call lights.
• The service at Las Colinas is pretty bad and the nurses often forget to feed patients.
• The food at Las Colinas is not the best and some residents do not enjoy it.
• The staff at Las Colinas can be difficult to get a hold of and do not always provide necessary assistance.
• Some parts of the facility at Las Colinas are lacking, such as missing wheelchair parts and disorganization with machines.
• The staff turnover rate at Las Colinas is high, which has negatively impacted the quality of care provided.
• Some patients at Las Colinas feel like they are not being treated with respect or compassion, and their needs are not prioritized.
• The cleanliness of Las Colinas could be improved, especially in terms of sweeping regularly.
• Medicaid pending status has hindered the ability for patients to receive necessary rehabilitation services in a timely manner at Las Colinas.

Review

Las Colinas of Westover Rehabilitation Center in Las Colinas, Texas has received mixed reviews from visitors and families of residents. One reviewer mentioned that their mother had been there for a few weeks and was supposed to be undergoing rehab, but nothing was being done because they were waiting on insurance. Another reviewer noted that their mother did not like the food and that the staff did not always take her to activities. There were also complaints about cleanliness, with one reviewer mentioning that sweeping was sometimes neglected.

However, there were positive reviews as well. One individual had used Las Colinas of Westover for respite care for their mother and praised the facility for returning her clothes, which they had lost at another place. They appreciated the cleanliness and structure of the facility. Another reviewer commented on the nice decor and layout of the new facility when their father stayed there for rehabilitation. They commended the staff for treating him well, offering a spacious private room, and providing games and activities.

Another visitor's grandmother had a positive experience at Las Colinas after being hospitalized with a hip fracture. The admissions professional was helpful in explaining the ratings and care plan, while CNAs tended to her needs and nurses kept the family informed. The therapy staff played a vital role in her recovery, connecting with her on a personal level. This reviewer also found the food enjoyable despite previous negative reviews.

There were also negative experiences reported by some visitors. One individual expressed disappointment with the care provided since Genesis took over management of the facility. They claimed that social workers did not last long and felt that residents were not being treated properly. Another reviewer mentioned issues such as a lack of necessary equipment and unresponsive staff.

In terms of appearance, most reviewers found Las Colinas to be clean and visually appealing. However, there were comments about some aspects of service falling short. One person mentioned difficulties in getting nurses to respond promptly, while another highlighted instances where patients were forgotten or not fed in a timely manner.

Despite the mixed reviews, some positive aspects were consistently mentioned. The facility's aesthetics were praised for resembling a luxury hotel and being homely rather than hospital-like. Activities such as concerts, bingo, and parties were appreciated by residents and their families. The location of the facility near emergency services was also seen as a plus by one individual.

In conclusion, Las Colinas of Westover Rehabilitation Center has received both positive and negative feedback from visitors and families. While there are concerns about care, food, cleanliness, and responsiveness of staff, there are also commendations for the facility's appearance, activities, and certain staff members. It is important for individuals considering this facility to visit and thoroughly evaluate its suitability for their loved ones' needs.

Restaurants

• Antler's Lodge Restaurant (0.3 miles)
• 151 Saloon (0.4 miles)
• Sesame Street Bay of Play (1.1 miles)
• McDonald's (1.6 miles)
• Whataburger (1.8 miles)
• Wendy's (1.9 miles)
• McDonald's (1.9 miles)

Physicians

• Advanced Spine & Pain Center (0.3 miles)
• Westover Hills Women's Health (0.8 miles)
• San Antonio Endocrinology & Diabetes Care (0.8 miles)
• Brown Retina Institute (0.9 miles)
• Allergy, Asthma and Immunology Associates of South Texas (0.9 miles)
• South Texas Allergy & Asthma Medical Professionals (0.9 miles)
• Westover Hills Oral & Maxillofacial Surgery (1.1 miles)

Hospitals

• Baptist Emergency Hospital (0.5 miles)

Cafes

• Starbucks (1.9 miles)
• Dutch Bros Coffee (2.1 miles)
• Spoons (2.5 miles)
• Panera Bread (2.5 miles)
• Starbucks (2.5 miles)
• Starbucks (2.8 miles)
• Starbucks (2.9 miles)

Pharmacies

• Walgreens (2 miles)
• CVS Pharmacy (2 miles)
• Walgreens (2.1 miles)
• Walgreens (2.1 miles)
• Walmart Pharmacy (2.7 miles)
• CVS Pharmacy (2.7 miles)
• Walmart Pharmacy (2.9 miles)

Theaters

• Santikos Casa Blanca (2.5 miles)
• Flix Brewhouse (3.3 miles)

Places of Worship

• Masjed Beit El Magdes (2.7 miles)
• Chapel Hill United Methodist Church (5.5 miles)

Parks

• Ground Control Trampoline Park (3.3 miles)
• Lackland Terrace Park (4.4 miles)