Las Colinas Of Westover in San Antonio, TX
Save9738 Westover Hills Boulevard, San Antonio, TX 78251
For more information about senior living options: (844) 490-3973
The building is beautifully designed and feels like a home, with inviting outdoor spaces. The staff are friendly, professional, and very helpful. Admissions are handled professionally by attentive staff such as Bertha. The therapy and nursing teams are compassionate, skilled, and responsive. The facility maintains clean, spacious, and comfortable rooms and common areas. The care is delivered with a warm, family-like atmosphere that residents and families appreciate. Visitors are welcomed and communications with the care team are clear and ongoing. Overall, residents frequently experience excellent care and staff dedication.
The facility has low ratings due to poor communication between nurses and a lack of accountability for neglect. Residents do not receive basic living skills care and are sometimes left in soiled or wet conditions. The staff appears chronically understaffed or uncaring, with some workers who do not seem to care for residents. The food is bland, of low quality, and often does not match the menu, with no accountability from management. The environment is dirty and unsafe, with odors, pests, and infrequent housekeeping. The front desk and administration are rude or threatening, and phone lines are routinely unanswered. Medications are frequently delayed or omitted, with residents going hours or days without necessary meds. Families report neglect or abuse and warn others to avoid the facility.Las Colinas Of Westover is best suited for families pursuing rehabilitation and therapy for a loved one who can benefit from a clean, aesthetically pleasing setting and a strong emphasis on therapy services. It can work well for residents who respond to attentive therapy teams and who are able to tolerate an environment where progress hinges on steady, hands-on rehabilitation. However, this community is not a universal solution for all seniors. Those seeking consistent, predictable care with rock-solid administrative support - especially for memory care, long-term custodial needs, or complex daily living tasks - should consider alternatives and weigh the risk of intermittent staffing and communication gaps.
The facility itself often earns praise for its appearance and cleanliness. Several families note spacious, well-kept rooms, a hotel-like feel, and a calm, homey atmosphere that helps residents settle in. Therapy programs are repeatedly highlighted as a major strength, with dedicated therapists and aides who drive recovery goals and help patients regain function. Admissions staff, when responsive, provide clear guidance and a sense of professional direction. For residents who value structured activity, transportation to appointments, and a focus on rehabilitation, these positives can translate into tangible progress and a smoother discharge plan.
Yet the upside faces serious counterweights. A recurring pattern in the reviews centers on staffing gaps and inconsistent accountability. Families describe call bells going unanswered for extended periods, meds delayed or mismanaged, and core care tasks like bathing or basic daily needs not happening promptly. There are also persistent complaints about food quality and inconsistent dietary enforcement, along with reports of odor, cleanliness lapses, and occasional loss of personal belongings. Management issues surface in many accounts, including distrustful admissions experiences, turnover in leadership, and disputes that leave families feeling left in the dark about their loved one's status.
When those pros are weighed against the cons, the offset is situational. For residents who arrive with a clear therapy plan and whose families are able to monitor daily care and med administration closely, Las Colinas can deliver meaningful progress and reliable therapy outcomes. The contrast is stark, though, for patients with high daily care needs, memory-care challenges, or sensitivities to staffing variability. In those cases, the risk of under-responded call lights, delayed medications, and insufficient basic care may eclipse any potential rehab gains, making alternatives worth exploring.
Practical guidance for families considering Las Colinas is essential. Visit unannounced and observe how front-line staff, therapists, and nurses interact with residents; track whether call bells are answered promptly and whether meds are dispensed on time. Request direct conversations with the director of nursing and the admissions team about a current plan of care, staffing ratios, and recent changes in administration. Taste-test meals and review any dietary accommodations; verify the availability of a social worker and a formal discharge plan if rehab is the goal. Ask about recent surveys, ongoing quality-improvement efforts, and how complaints are tracked and resolved. Above all, insist on transparent communication and a written commitment to addressing concerns.
The bottom line is that Las Colinas Of Westover can be a strong fit for rehab-focused care when the facility operates with consistent staffing, responsive administration, and reliable daily care. It is not the right choice for families prioritizing uninterrupted, high-quality long-term care or memory-care stability, particularly in light of multiple high-profile concerns about communication, safety, and accountability voiced by many families. If choosing Las Colinas, approach with a deliberate advocacy plan: demand regular updates, insist on measurable targets for medications and daily care, and prepare to supplement care with external oversight or alternative facilities if any red flags persist. For some families, this is the best possible path to meaningful rehabilitation; for others, it simply reflects too great a risk to rely on as a long-term home.
140 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
San Antonio International (14 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Las Colinas Of Westover is an exceptional assisted living community located in San Antonio, TX. Our community offers a wide range of amenities and care services to ensure that each resident's needs are met.
Our amenities include a beauty salon, where residents can pamper themselves and feel their best. Residents can also enjoy watching their favorite shows on cable or satellite TV in the comfort of their own apartments. We provide community-operated transportation for easy access to nearby destinations, as well as a computer center for those who want to stay connected and engaged.
When it comes to dining, our residents can indulge in delicious meals served in our elegant dining room with restaurant-style dining. Our talented chefs prepare meals according to special dietary restrictions, including diabetes diets. Residents can also take advantage of our fully equipped kitchenettes to prepare their own meals.
Living at Las Colinas Of Westover means never having a dull moment. Our fitness room allows residents to stay active and fit, while our gaming room provides opportunities for friendly competition and entertainment. Our small library is perfect for book lovers seeking a quiet reading spot.
We understand the importance of wellness, which is why we offer a wellness center where residents can receive personalized care and support. Our staff is available 24/7 through our call system, providing round-the-clock supervision and assistance with activities of daily living such as bathing, dressing, and transfers. Medication management ensures that residents receive their medications on time.
In addition to our comprehensive care services, we prioritize social engagement and encourage residents to participate in various activities such as fitness programs, planned day trips, resident-run activities, and scheduled daily activities. Concierge services are available for any additional needs or assistance.
Las Colinas Of Westover benefits from its convenient location near various amenities. With numerous cafes, parks, pharmacies, physicians' offices, restaurants,and places of worship nearby, residents have access to everything they need within close proximity.
At Las Colinas Of Westover, we strive to provide a nurturing and vibrant environment where residents can thrive. We invite you to join our community and experience the exceptional level of care and support we offer.
Las Colinas Of Westover is located at 9738 Westover Hills Boulevard, San Antonio, TX 78251 in Bexar County, Texas
Las Colinas Of Westover on seniors.fyi includes 5 photos including images showing decor, bedroom, interior, windows, building, exterior, architecture, entrance, and more.
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