EdenHill Communities

Pros

• The Pinnacle at Eden Hill is clean and well-maintained.
• The staff at Eden Hill is wonderful and provides excellent care.
• The facilities at Eden Hill are nice and well-run.
• Residents at Pinnacle at Eden Hill are happy with the community and enjoy the activities provided.
• EdenHill Communities offers a variety of amenities, such as a woodshop and exercise classes.
• The dining area at Eden Hill is gorgeous, and the meals served are tasty.
• Many residents appreciate the activities and outings provided by Eden Hill, such as bingo and church services.
• The staff at Pinnacle at Eden Hill is professional and accommodating to residents' needs.
• The apartments at EdenHill Communities are comfortable for residents.
• Overall, people have had positive experiences with the care provided by EdenHill Communities and feel that it's worth the cost.

Cons

• The administration at Pinnacle at Eden Hill made promises and then stated they couldn't help after all.
• The resident at Pinnacle at Eden Hill was left in dirty briefs constantly.
• The resident at Pinnacle at Eden Hill experienced constant recurring UTIs that hospitalized him multiple times.
• During the COVID-19 pandemic, the resident at Pinnacle at Eden Hill was hospitalized without any family members being informed, making it difficult to check on him.
• The administration at Pinnacle at Eden Hill forgot to feed the resident meals on two occasions.
• The administration at Pinnacle at Eden Hill came into the room and convinced the resident to stay even after transfer paperwork had been completed.
• The administration at Pinnacle at Eden Hill promised to call the Power of Attorney back but instead told the confused resident to have POA fill out paperwork.
• There is a high turnover rate of staff due to poor management and administration at Pinnacle at Eden Hill.
• The Heritage at Edenhill Assisted Living has received bad reviews over time for their poorly run nursing facility.
• The assisted living and nursing home facilities at Heritage were old and outdated, which did not meet the needs of potential residents.
• Some statements have been properly attributed to specific facilities, while others are more general observations about the reviews provided.

Review

Eden Hill and Pinnacle at Eden Hill have garnered a range of reviews reflecting both praise and concern regarding their facilities and care administration. While some residents and their families express satisfaction with certain aspects of the community, others highlight significant shortcomings in communication, administrative processes, and resident care. This dichotomy paints a complex picture of life within these two senior living establishments.

From the outset, Pinnacle at Eden Hill is often presented as the more favorable option among reviewers. Many find it to be a clean, well-managed facility that offers various amenities such as meals, games, a woodshop, and exercise classes. Some have noted that the atmosphere is welcoming, with happy hour events that contribute to a sense of community among residents. The accommodation options are appealing; residents can choose between apartments or cottages equipped with kitchen facilities if they prefer to cook for themselves. The overall sentiment surrounding Pinnacle at Eden Hill leans toward positivity, particularly from those who appreciate the attentiveness of staff members and the multitude of activities available to keep residents engaged.

In contrast, there are troubling reports regarding staffing issues and inadequate medical care experienced by some residents at Heritage at Edenhill Assisted Living. One family member recounted numerous occasions where critical information was overlooked during quarterly reviews. They emphasized poor communication between administration and staff members leading to confusion about medication management for their loved one. The dissatisfaction was echoed by other reviewers who highlighted inconsistent treatment protocols resulting in medical complications like recurring urinary tract infections for some residents.

Family members expressed frustration over incidents involving hospitalizations where notifications were not communicated promptly due to COVID-19 restrictions on visitation rights. This lack of communication has been particularly distressing for families trying to monitor their loved ones? health status without direct access amid lockdowns. In another case described by a reviewer whose mother passed away while in care, there were disturbing allegations surrounding inadequate monitoring resulting in severe health deterioration before final days?raising serious concerns about accountability within the nursing staff.

On a more encouraging note, several reviewers shared positive experiences regarding the variety of services offered at Eden Hill Assisted Living. Families appreciated how staff organized transportation for doctor?s appointments while facilitating engaging activities such as bingo nights or outings into the community?fostering socialization among residents which enhances their overall quality of life. However, even amidst these praises lie assertions that suggest an outdated facility requiring updates?a common point across multiple reviews highlighting its long-standing history yet undercurrent need for modernization.

The disparity in experiences points towards systemic issues within both establishments requiring attention from management teams; ensuring that adequate training mechanisms are in place so all staff can perform efficiently is crucial for maintaining high standards of resident care. Those who had negative experiences frequently stressed responsive actions only arose when external pressures were applied?suggesting a reactive rather than proactive approach taken by administration when it comes down to serious concerns raised by families.

Ultimately, while many find value residing at either Pinnacle or Heritage facilities due to community building opportunities alongside diverse activities designed around comfort needs?the shift requested emerges from continued allegations surrounding miscommunication leading towards negligence impacting vulnerable seniors' lives significantly impacting peace-of-mind enjoyed by families witnessing these situations unfold first-hand during this sensitive time period.

Physicians

• Tanya R Grun, MD (0.6 miles)
• Carlos Campos (0.6 miles)
• Realeyes Vision Center (0.7 miles)
• Retinal Consultants Of (0.7 miles)
• Star Anesthesia PA (0.7 miles)
• Christus Santa Rosa Medical Plaza (0.8 miles)
• Rossbach Mario M MD (1.1 miles)

Hospitals

• Christus Santa Rosa Imaging Center (0.8 miles)
• PAM Specialty Hospital of New Braunfels (1.6 miles)
• San Antonio Kidney Disease Center Physic (1.8 miles)
• Frank Rubalcava M.D. (2 miles)
• The Crossing Imaging Center (3.4 miles)
• Resolute Health (3.5 miles)

Pharmacies

• R X Relax (0.9 miles)
• Gruene Road Pharmacy (1.5 miles)
• 10 Minute Pharmacy (2 miles)
• CVS Pharmacy (2.3 miles)
• CVS Pharmacy (2.4 miles)
• Walgreens (2.5 miles)
• Walmart Pharmacy (2.8 miles)

Parks

• Hinman Island Park (1.2 miles)
• Landa Park (1.2 miles)
• Fischer Park (3.4 miles)

Restaurants

• Spud Ranch (1.2 miles)
• Sea Island Shrimp House - New Braunfels at Creekside (1.4 miles)
• McAdoo's Seafood Company (1.5 miles)
• The Oyster Bar (1.6 miles)
• Gruene River Grill (1.6 miles)
• Krause's Cafe and Biergarten (1.7 miles)
• Gristmill River Restaurant & Bar (1.7 miles)

Places of Worship

• Saints Peter & Paul Church (1.4 miles)
• Renew Church (3.9 miles)

Theaters

• Creekside Movie Theaters (3.3 miles)

Cafes

• Wicked Voodoo Espresso (3.5 miles)