2301 West Campbell Road, Garland, TX 75044
For more information about senior living options: (844) 490-3973
The staff are described as great, knowledgeable, friendly, and kind. Jena Dippel is praised for exceptional care and support. Therapists are noted for their patience, expertise, and dedication to rehabilitation. NeuroRestorative is portrayed as an amazing facility where staff genuinely care and keep patients informed. Patients form lifelong friendships and feel well-supported during their stay. The care and rehab are of high quality, with caring doctors and a responsive office team. The program includes engaging activities, like gardening and yoga, that aid healing. The environment is welcoming, with a director who makes patients feel at home.
One reviewer stated the facility was severely understaffed and that staff fought and complained about patients, with some staff being rude. Another reviewer described the facility as a joke, alleging it cared more about billing than patients, citing plumbing problems, a bad odor, and inadequate meals. A reviewer claimed NeuroRestorative dropped their son from a Hoyer Lift, leading to an ER visit, and that the facility offered only half the ER bill while pursuing full payment. A reviewer said patients were left in urine all day and that staff did not do their jobs. A reviewer alleged multiple safety and management issues, including insurance mishandling, staff discussing private matters openly, and threats to demand large sums of money.Across a wide range of experiences, NeuroRestorative is described by many as a place where the staff genuinely care, people are treated with respect, and rehabilitation can be a transformative journey. Numerous reviewers repeatedly emphasize how the team members - nurses, aides, therapists, and front office staff - made a positive impact on their stay. Names that show up repeatedly include Niqua, Irene, Chiance, Judy, Simon, Sarah, Emma, Olumide, and a long list of others such as Jena Dippel, Mikayla, Felicia, Kiana, Missy, Karen, Tiffany, Shondra, Toya, Jazz, Shawna, Elizabeth, James, Alyssa, Rebecca, Reggie, and a few more. The common thread is clear: many patients felt well cared for by a large, attentive group of professionals who took the time to listen and respond.
One standout story centers on Jena Dippel, who is described as exceptionally helpful and attentive throughout rehab. A patient who arrived unable to walk recounted a remarkable turn of events: after starting therapy, they progressed from immobility to standing and moving with a walker after several months. The caregiver team's effort - along with the supportive environment created by staff and fellow patients - was highlighted as a key factor in that progress. Another testimonial notes a patient who arrived with significant spinal and vascular injuries and stroke and, with the help of dedicated therapists, was able to stand without a walker in the present. These accounts emphasize the skilled, proactive rehab team and the personalized attention given to individual recovery journeys.
The quality of therapy and the overall care environment are repeatedly praised. Reviewers describe the therapists as amazing, patient, and compassionate, and they point to the overall care as being excellent during their stay. The comments also stress the importance of good communication - patients and families often mention that they were kept informed about care plans, progress, and any changes in treatment. The sense of community is another frequent highlight: patients report forming lifelong friendships with others going through rehab, and they appreciate the social and therapeutic activities, including gardening and yoga, that contribute to a well-rounded recovery experience. In particular, there are remarks about activities being thoughtful and engaging, and about the staff creating a welcoming atmosphere with a sense of camaraderie among residents.
Beyond individual success stories, several reviews paint NeuroRestorative as a place where families feel confident in the care their loved ones receive. One reviewer, praising the director and the collaborative care model, describes a community where residents look out for one another and where communication remains thorough and reassuring. The presence of a strong medical team - physicians, nurses, and therapists - along with supportive administrative staff, is repeatedly credited with helping families navigate the rehabilitation process and set realistic expectations for discharge and home rehabilitation.
However, not every experience is flawless, and a number of reviews present serious concerns that warrant attention. Some patients describe significant staffing challenges, noting under-staffing and, in some cases, interactions that felt pessimistic or rude. One review mentions staff fighting and complaining about patients, a sentiment that raises concerns about the day-to-day atmosphere and the potential impact on patient well-being. Others recount safety incidents or organizational problems, such as the documented incident in which a patient's son was dropped from a Hoyer lift, leading to an ER visit and disputes over responsibility for the resulting medical bills. In that account, the facility's handling of insurance and billing - along with the subsequent communications about payment - left the family frustrated and overwhelmed, highlighting a disconnect between clinical care and administrative processes.
Additional negative feedback encompasses a broader critique of facility management and living conditions. A reviewer accuses the center of prioritizing billing over patient welfare, cites plumbing problems and persistent odors, and describes meals as inadequate for adults, with meals consisting of limited portions. There are mentions of residents being allowed to drink alcohol to excess, concerns about cigarette-like smells or smoke on the property, and a general sense that these issues undermine the quality of care. Another long account argues that insurance processes and internal miscommunications caused denials and gaps in discharge planning, ultimately leaving a patient without home health or outpatient arrangements and with a sense that accountability at the highest levels was lacking. The tone is blunt: good and bad exist in every setting, but this particular experience points to structural problems that could compromise safety and continuity of care.
Despite the varied experiences, many reviews conclude with strong endorsements of NeuroRestorative as a capable and effective rehabilitation facility. Several patients and family members express confidence in the professional teams, from nurses to therapists to office staff, and highlight how their loved ones benefited from attentive care, clear communication, and a supportive therapeutic environment. The praise for clinicians like Dr. Tate and the overall sense that the staff care deeply about patient outcomes appears alongside gratitude for the warmth and dedication shown by caregivers. Some reviewers specifically mention a positive transformation, noting improvements in movement, balance, and independence, and expressing a willingness to refer others to the program.
In the end, the stories reflect a facility capable of delivering meaningful rehabilitation with a strong, compassionate team and a community-oriented atmosphere, while also facing real challenges related to staffing, administrative consistency, and some instances of care and safety concerns. The overall message is nuanced: NeuroRestorative is seen by many as a place where people can regain function and find supportive relationships, yet prospective patients and families should be mindful of the reported disparities in experiences and consider both the clinical strengths and the administrative issues described by reviewers when evaluating the program.
12 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Dallas Love (14 miles away) Dallas-Fort Worth International (22 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Neurorestorative Texas I in Garland, TX is an assisted living community that offers a range of amenities and care services to meet the needs of its residents. The community provides a comfortable and fully furnished living space for individuals looking for assistance with daily activities.
Residents can enjoy meals in the dining room which accommodates special dietary restrictions. Housekeeping services ensure that the living spaces are clean and well-maintained. Outdoor spaces are available for residents to relax and enjoy the fresh air.
The community also offers a variety of care services, including assistance with bathing, dressing, and transfers. Coordination with health care providers ensures that each resident's medical needs are met effectively. Medication management is provided to ensure individuals take their medications as prescribed.
Transportation arrangements are available for both medical appointments and general transportation needs. Additionally, there are plenty of nearby pharmacies, physicians, restaurants, places of worship, and theaters within close proximity to provide convenience and accessibility.
Neurorestorative Texas I strives to provide a supportive environment where residents can engage in scheduled daily activities tailored to their interests. Whether it's socializing with fellow residents or participating in stimulating activities, there is something for everyone.
Overall, Neurorestorative Texas I offers a comprehensive range of amenities and care services aimed at providing comfort, convenience, and support to its residents in Garland, TX.
Neurorestorative Texas I is located at 2301 West Campbell Road, Garland, TX 75044 in Dallas County, Texas
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