Good Samaritan Society White Acres

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Good Samaritan Society White Acres

Good Samaritan Society White Acres

7304 Good Samaritan Ct,Bldg 300, El Paso, TX 79912

For more information about senior living options: (844) 490-3973

4.3 from 90 reviews
5 stars
71
4 stars
2
3 stars
1
2 stars
1
1 stars
15

Assisted Living Skilled Nursing Facility

Overall Review of Good Samaritan Society White Acres

Pros

  • pro The staff are always available to answer questions and work hard to provide quality care.
  • pro The nursing staff has been nothing less than phenomenal with the grandmother; she is well taken care of.
  • pro The team at White Acres - El Paso has always been great, being super attentive and professional.
  • pro The facility is very clean, and the rooms are large.
  • pro The new administrator is doing great and is engaging.
  • pro The meals prepared by Chef Adrian are excellent.
  • pro Such a beautiful facility; the staff is extremely helpful and attentive to residents.
  • pro White Acres has been a great experience for families; the nurses take good care of loved ones.

Cons

  • pro A nurse showed a negative facial expression and refused a tour by saying, "Oh no, no tours," signaling poor willingness to accommodate.
  • pro The front desk demanded a doctor's note for a tour and insisted on scheduling, which felt unnecessary and suspicious.
  • pro The reviewer perceived the facility as unprepared for tours and suspected the process was meant to hide issues rather than help families.
  • pro Front desk staff were defensive and treated visitors like a bother, insisting it was a "process."
  • pro The skilled nursing female staff were accused of flirting with the reviewer's significant other and gossiping, which was deemed unprofessional.
  • pro The reviewer warned others not to bring loved ones there due to offensive, unprofessional behavior by staff.
  • pro One reviewer called the facility evil and stated the staff were rude, especially the therapist.
  • pro There were allegations of improper handling of patients, including COVID isolation and concerns about PPE use and cleanliness.

Review

White Acres, a rehabilitation and skilled nursing facility in El Paso, draws a wide range of experiences from families and visitors. On one hand, many people describe a warm, attentive environment where residents seem well cared for, the facility is clean, and staff members are consistently kind and helpful. Several reviews highlight the dedication of nurses and aides, the responsiveness of admissions staff, and the comfort of the living spaces. In particular, families frequently mention specific staff members by name - nurses, a food service cook, and admissions personnel - crediting them with making a difficult transition easier and providing reassurance during long recoveries. The overall tone in these accounts is one of relief and gratitude: a place that, for many residents, offers genuine peace of mind and dependable daily care.

In numerous comments, the facility is praised for its cleanliness and the quality of the surroundings. Reviewers describe rooms as large and inviting, with a vibe that stands out from other local facilities. The dining experience is noted positively by several families, who mention appetizing meals and thoughtful food service. The presence of a hands-on administrator is repeatedly cited as a positive development, with families appreciating a leadership approach that appears engaged and accessible. The Good Samaritan Society ? White Acres is repeatedly described as a place where staff go above and beyond to answer questions and address concerns, reflecting a culture of attentiveness and professionalism that puts residents and their families at ease.

Yet the picture is not uniformly rosy. A number of reviews recount frustrating experiences at the front desk and during the process of arranging visits or tours. In one account, a family came in for a tour for a parent with serious health considerations and was met with resistance and a rigid scheduling policy: a nurse's negative body language, a front desk that insisted on a formal appointment, and a claim that a doctor's note was required to tour - despite prior experiences at other facilities where a note wasn't necessary. The same reviewer described being told to come back later in the day after already traveling in the morning, only to be met with a suggestion of a waitlist. The impression left behind is of administrative friction that makes it feel as if tours and access to information are treated as a chore rather than a welcome opportunity to help families make informed decisions.

Other criticisms focus on interpersonal dynamics among staff. One strongly negative account alleges unprofessional conduct by some female nursing staff in the skilled nursing wing, including flirting with a resident's guest and spreading gossip about the guest's significant other. The reviewer describes a visit that became stressful and uncomfortable as a result. There are also claims about boundary violations and a general sense that professionalism in certain moments did not meet expectations. These narratives emphasize the importance of a respectful, professional environment, particularly in a setting that involves families, visitors, and intimate moments of caregiving.

A more alarming review raises concerns about safety and treatment practices, painting a bleak picture of care standards. The reviewer alleges poor handling of a loved one, including allegations of inappropriate cleaning practices, a suggestion of language-based bias in care decisions, and significant gaps in insurance coordination and paperwork support. Moreover, this account includes accusations of insufficient PPE and improper infection control, culminating in a COVID-19 isolation period deemed excessive by the reviewer. The tone is clearly distressed, flagging experiences that would understandably give prospective families pause and prompt them to conduct thorough, on-site inquiries before making care decisions.

Despite these intense criticisms, the facility also features a sizable chorus of positive testimonials that emphasize compassionate nursing care, responsive staff, and a family-centered approach. Several reviews commend the nursing staff for being attentive, patient, and dedicated to the well-being of residents. Families repeatedly articulate faith in the hands-on care their loved ones receive, noting that staff members consistently address questions, provide clear explanations, and engage in meaningful problem-solving. The overarching message from these voices is that when care needs are clearly communicated and managed, the level of attention to residents' daily needs remains high, with many reviewers expressing strong approval of the resident experience.

Taken together, the collection of reviews presents a nuanced portrait of White Acres. For some families, the facility is a beacon of warmth, cleanliness, and high-quality care, supported by a team of empathetic professionals and a leadership that appears involved and proactive. For others, there are serious concerns about accessibility, professional boundaries, and safety practices that would warrant careful vetting and direct conversations with admissions and administration. The consistent thread is that the quality of care and the resident experience at White Acres can be excellent and reassuring, yet it is also subject to gaps in communication, administrative readiness, and certain behavioral issues that merit attention. For anyone considering this facility, it would be prudent to balance praise with questions about tour policies, staffing consistency, infection control, and the steps the administration is taking to address both the positive feedback and the more troubling concerns.

Features

Housing

  • 44 resident community capacity 44 resident community capacity

Types of Care

  • Assisted Living Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
  • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

Amenities

  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
  • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • El Paso International (11 miles away) El Paso International (11 miles away)

Care Services

  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

Good Samaritan Society White Acres is an assisted living community located in El Paso, TX. As a skilled nursing facility, it offers comprehensive care services to meet the needs of its residents. The community provides a comfortable and home-like environment for seniors, with fully furnished accommodations and a variety of amenities.

Residents can enjoy their favorite shows or movies with cable or satellite TV in their private rooms. There is also a dining room where delicious meals are served restaurant-style, catering to special dietary restrictions if necessary. Housekeeping services ensure that the living spaces are clean and well-maintained.

For those who appreciate outdoor activities and nature, there is a garden and outdoor space where residents can relax and socialize. A small library is available for those who enjoy reading and learning. Telephone services are provided to keep in touch with loved ones, and Wi-Fi/high-speed internet access enables residents to stay connected digitally.

The caring staff at Good Samaritan Society White Acres provides 24-hour supervision, ensuring the safety and well-being of all residents. They offer assistance with daily living activities such as bathing, dressing, and transfers. Medication management is provided, ensuring that residents receive their medications timely and accurately.

The community prioritizes mental wellness through its dedicated mental wellness program. This program aims to promote emotional well-being among residents by providing appropriate support and resources.

Convenience is another advantage of choosing Good Samaritan Society White Acres as an assisted living community. There are several cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, theaters nearby for easy access to various amenities outside the community. Additionally, move-in coordination services are available to assist new residents in transitioning smoothly into their new home.

Overall, Good Samaritan Society White Acres offers a comprehensive range of care services in a comfortable and welcoming environment. With various amenities available both within the community and nearby locations, seniors residing here can enjoy an enriched lifestyle filled with engaging activities tailored to their individual preferences and needs.

Nearby Places of Interest

Physicians

  • El Paso Pediatric Associates (0.4 miles)
  • Westside Family Medicine (1.2 miles)
  • Upper Valley Urgent Care Center (1.9 miles)
  • Mt West Family Health Center (2 miles)
  • Rio Vista Behavioral Health Hospital (2.6 miles)
  • Texas Tech Physicians of El Paso (4.1 miles)
  • El Paso Cardiology Associates (4.4 miles)

Restaurants

  • Chick-Fil-A (0.7 miles)
  • McDonald's (0.9 miles)
  • Whataburger (0.9 miles)
  • Los Jarrones (1.8 miles)
  • McDonald's (2 miles)
  • P.F. Chang's China Bistro (2.2 miles)
  • Taco Bell (2.2 miles)

Cafes

  • Starbucks (0.9 miles)
  • Starbucks (1.7 miles)
  • Dutch Bros Coffee (2.8 miles)
  • Teapioca Lounge (3.8 miles)
  • Starbucks (6 miles)
  • District Coffee (7.4 miles)
  • L & J Cafe (7.9 miles)

Pharmacies

  • Walgreens (0.9 miles)
  • Walgreens (1.2 miles)
  • Walgreens (2.2 miles)
  • Farmacias de Similares (4.8 miles)
  • Walgreens (5.7 miles)
  • Walgreens (7.2 miles)
  • CVS Pharmacy (7.4 miles)

Theaters

  • Cinemark (1 miles)

Parks

  • Crestmont Park (2.1 miles)
  • Chihuahuita Park (7.8 miles)
  • Parque Chamizal (8.8 miles)

Hospitals

  • The Hospitals of Providence Transmountain Campus (4.1 miles)
  • Providence Memorial Hospital (6.3 miles)
  • Sierra Medical Center (6.6 miles)
  • Texas Tech Medical Center (8.9 miles)
  • University Medical Center of El Paso (9 miles)
  • El Paso Children's Hospital (9 miles)
  • Nucleo Hospitalario Med (9.3 miles)

Places of Worship

  • Abundant Living Faith Center (4.8 miles)

Transportation

  • TSA Security Check Point (10.2 miles)
  • Hertz Rent A Car (10.2 miles)
  • El Paso International Airport (ELP) (10.2 miles)

Frequently Asked Questions

Where is Good Samaritan Society White Acres?

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