Franklin Heights Nursing & Rehabilitation in El Paso, TX

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  • Interior

    A neatly arranged dining room with round tables and wooden chairs.

  • Decor

    A cozy living room with a sofa, coffee table, piano, and a television, accented by indoor plants and wood flooring.

  • Building

    A building entrance with a landscaped lawn and a small fountain at the center.

  • Bedroom

    A hospital room with a bed, a gift basket on a tray table, and a painting on the wall.

  • Artwork

    An outdoor patio area with tables, chairs, and potted plants under a shade canopy.

  • Exercise Equipment

    A physical therapy room equipped with exercise balls and a treatment table.

Franklin Heights Nursing & Rehabilitation in El Paso, TX

Franklin Heights Nursing & Rehabilitation is a nursing home community in El Paso, TX.

Information last verified:

223 South Resler, El Paso, TX 79912

For more information about senior living options: (866) 208-4318

3.9 from 107 reviews
5 stars
75
4 stars
4
3 stars
0
2 stars
0
1 stars
28

Overall Review of Franklin Heights Nursing & Rehabilitation

common 30 reviews mention this

Staff kindness is a consistent theme

Residents and families repeatedly describe the staff as kind and responsive.

Many reviews highlight day-to-day staff kindness, friendliness, and helpfulness, with families saying they feel kept informed and supported. Several also mention specific roles across nursing and front-office support, describing people who greet them warmly and make residents feel comfortable. A few reviews contrast that experience by describing moments when staff did not respond in time or seemed indifferent, but overall the positive staff experiences appear frequently.

common 22 reviews mention this

Nursing and rehab outcomes stand out

Reviews frequently connect the care plan to noticeable improvement or peace of mind.

A recurring theme is that nursing and rehabilitation care feel effective, including better mobility and more confidence that symptoms are being managed. Multiple families describe care as attentive and professional, with updates about what is changing and how residents are doing. Some negative reviews directly dispute this, describing neglect, delayed assistance, and concerns about how medical needs were handled, which is a consistent counterpoint to the positive accounts.

differentiator 12 reviews mention this

Activities help residents stay engaged

Residents appear to have meaningful activities and engagement options.

Several reviews say the activities department keeps residents active and involved, with families describing interactive programming and enjoyable events. Some residents are described as having personalized engagement and support during meals when needed, which ties activities to everyday quality of life. Negative feedback exists too—some reviewers say there were limited activities—but the positive activity-focused mentions come through more often than the complaints.

caveat 9 reviews mention this

Call response and staffing draw criticism

A subset of reviews report slow help, understaffing, or missed care needs.

Some reviewers say they experienced delayed call-light response and a lack of timely attention, including periods where staff did not arrive quickly enough to help with needs. Several negative accounts describe broader care concerns—such as cleanliness, inadequate monitoring, or care tasks not being handled properly—often framing these issues as staffing-related. While many reviews speak positively about care, these critiques are specific and recurring enough to be a notable concern for prospective families.

common 7 reviews mention this

Diet support and meal help

Diet and meal support come up in both daily-care descriptions and dining-related concerns.

A few reviews mention meals and diet support as part of the overall care experience, including residents being well fed and dietary needs being handled. The community also provides meal preparation and service along with specific diet support in its care services, aligning with the way families talk about food as part of daily care. However, some negative reviews include complaints about the food and dining experience, giving a mixed view of meals.

How we summarize

Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes become a section.

Features

Housing

  • 132 resident community capacity 132 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing Facility

Amenities

  • Air-conditioning Air-conditioning
  • Beauty salon Beauty salon
  • Cable or satellite TV Cable or satellite TV
  • Computer center Computer center
  • Dining room Dining room
  • Fitness room Fitness room
  • Fully furnished Fully furnished
  • Gaming room Gaming room
  • Garden Garden
  • Housekeeping services Housekeeping services
  • Kitchenette Kitchenette
  • Move-in coordination Move-in coordination
  • Outdoor space Outdoor space
  • Private bathrooms Private bathrooms
  • Restaurant-style dining Restaurant-style dining
  • Small library Small library
  • Telephone Telephone
  • Wellness center Wellness center
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet available

Transportation

  • El Paso International (10 miles away) El Paso International (10 miles away)
  • Community operated transportation Community operated transportation
  • Transportation arrangement Transportation arrangement
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)
  • Transportation to doctors appointments Transportation to doctors appointments

Care Services

  • 12-16 hour nursing 12-16 hour nursing
  • 24-hour call system 24-hour call system
  • 24-hour supervision 24-hour supervision
  • Activities of daily living assistance Activities of daily living assistance
  • Assistance with bathing Assistance with bathing
  • Assistance with dressing Assistance with dressing
  • Assistance with transfers Assistance with transfers
  • Diabetes diet Diabetes diet
  • Meal preparation and service Meal preparation and service
  • Medication management Medication management
  • Mental wellness program Mental wellness program
  • Special dietary restrictions Special dietary restrictions

Dining

  • Diabetes diet Diabetes diet
  • Special dietary restrictions Special dietary restrictions

Activities

  • Community-sponsored activities Community-sponsored activities
  • Concierge services Concierge services
  • Fitness programs Fitness programs
  • Planned day trips Planned day trips
  • Resident-run activities Resident-run activities
  • Scheduled daily activities Scheduled daily activities

Nearby Places of Interest

Theaters

  • Cinemark (0.7 miles)

Restaurants

  • Chick-Fil-A (0.9 miles)
  • P.F. Chang's China Bistro (1.1 miles)
  • McDonald's (1.2 miles)
  • Don Carbón Sunland Park (1.3 miles)
  • McDonald's (1.4 miles)
  • Taco Bell (1.4 miles)
  • Thyme Matters (1.5 miles)

Parks

  • Crestmont Park (1.1 miles)
  • Chihuahuita Park (6.8 miles)
  • Parque Chamizal (7.8 miles)

Physicians

  • El Paso Pediatric Associates (1.3 miles)
  • Mt West Family Health Center (1.3 miles)
  • Westside Family Medicine (2 miles)
  • Upper Valley Urgent Care Center (2.8 miles)
  • El Paso Cardiology Associates (3.4 miles)
  • Rio Vista Behavioral Health Hospital (3.6 miles)
  • Westside Pediatric Night Clinic (4.1 miles)

Cafes

  • Starbucks (1.3 miles)
  • Starbucks (2.7 miles)
  • Teapioca Lounge (2.8 miles)
  • Dutch Bros Coffee (3.8 miles)
  • Starbucks (5 miles)
  • District Coffee (6.4 miles)
  • L & J Cafe (7 miles)

Pharmacies

  • Walgreens (1.5 miles)
  • Walgreens (1.7 miles)
  • Walgreens (1.8 miles)
  • Farmacias de Similares (3.9 miles)
  • Walgreens (4.7 miles)
  • Walgreens (6.3 miles)
  • CVS Pharmacy (6.4 miles)

Hospitals

  • The Hospitals of Providence Transmountain Campus (5 miles)
  • Providence Memorial Hospital (5.2 miles)
  • Sierra Medical Center (5.6 miles)
  • Texas Tech Medical Center (8.1 miles)
  • University Medical Center of El Paso (8.1 miles)
  • El Paso Children's Hospital (8.1 miles)
  • Nucleo Hospitalario Med (8.3 miles)

Places of Worship

  • Abundant Living Faith Center (5.8 miles)

Transportation

  • TSA Security Check Point (9.5 miles)
  • Hertz Rent A Car (9.5 miles)
  • El Paso International Airport (ELP) (9.5 miles)

Frequently Asked Questions

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