Franklin Heights Nursing and Rehab is a nursing home community in El Paso, TX.
Information last verified:
223 S Resler Dr, El Paso, TX 79912
For more information about senior living options: (866) 208-4318
3.9 from 100 reviews
5 stars
69
4 stars
4
3 stars
0
2 stars
0
1 stars
27
Overall Review of Franklin Heights Nursing and Rehab
common7 reviews mention this
Activities are a frequent highlight
Residents and families repeatedly mention meaningful activities and engagement.
Several reviews say residents have regular activities that keep them engaged, including groups going on during visits and interactive programs. A few families specifically call out the activities coordinator for keeping things fun and resident-focused. Even some shorter reviews pair care with the idea of ongoing activities, not just downtime.
caveat6 reviews mention this
Cleanliness draws sharp contrast
Cleanliness is inconsistent in reviews, with both positive and serious negative mentions.
Some reviewers describe a clean environment and good upkeep, along with feeling it is safe. Others report dirty rooms, unpleasant conditions, and examples of how they felt the facility fell short on basic cleanliness. Because the negative comments include multiple visits and detailed observations, cleanliness appears to be a recurring concern for at least some families.
caveat6 reviews mention this
Care responsiveness is a recurring worry
Some residents and families describe delayed assistance when help is needed.
A set of reviews describe slow response times for call lights and assistance, including accounts of waiting long periods before being helped. Others describe understaffing contributing to neglected moments, such as patients left soiled for hours or struggling to get timely support. While some reviews praise attentive care, these responsiveness complaints are frequent enough to stand out as a risk families want to understand before choosing care.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes become a section.
Features
Types of Care
Skilled Nursing Facility
Transportation
El Paso International (10 miles away)
Nearby Places of Interest
Theaters
Cinemark (0.7 miles)
Restaurants
Chick-Fil-A (0.9 miles)
P.F. Chang's China Bistro (1.1 miles)
McDonald's (1.2 miles)
Don Carbón Sunland Park (1.3 miles)
McDonald's (1.4 miles)
Taco Bell (1.4 miles)
Thyme Matters (1.5 miles)
Parks
Crestmont Park (1.1 miles)
Chihuahuita Park (6.8 miles)
Parque Chamizal (7.8 miles)
Physicians
El Paso Pediatric Associates (1.3 miles)
Mt West Family Health Center (1.3 miles)
Westside Family Medicine (2 miles)
Upper Valley Urgent Care Center (2.8 miles)
El Paso Cardiology Associates (3.4 miles)
Rio Vista Behavioral Health Hospital (3.6 miles)
Westside Pediatric Night Clinic (4.1 miles)
Cafes
Starbucks (1.3 miles)
Starbucks (2.7 miles)
Teapioca Lounge (2.8 miles)
Dutch Bros Coffee (3.8 miles)
Starbucks (5 miles)
District Coffee (6.4 miles)
L & J Cafe (7 miles)
Pharmacies
Walgreens (1.5 miles)
Walgreens (1.7 miles)
Walgreens (1.8 miles)
Farmacias de Similares (3.9 miles)
Walgreens (4.7 miles)
Walgreens (6.3 miles)
CVS Pharmacy (6.4 miles)
Hospitals
The Hospitals of Providence Transmountain Campus (5 miles)
Seniors benefit from ride-hailing services like Uber and Lyft, which provide convenient and accessible transportation options that promote independence and social engagement, while addressing mobility challenges. These platforms have adapted to meet senior needs with user-friendly features and safety measures, although costs can be a concern; community programs may help subsidize rides for older adults.
The guide outlines the eligibility criteria for home health care services, emphasizing clinical requirements, insurance options, and application processes. It distinguishes between Medicare's strict and Medicaid's flexible qualifications while addressing challenges families may face in securing necessary care at home.
Elder abuse affects many older adults worldwide and includes physical, emotional, neglectful, and financial harm, with about one in six individuals over 60 experiencing abuse annually. Prevention and intervention strategies focus on awareness, support for caregivers, and mandatory reporting, while recovery necessitates comprehensive support for both physical and emotional needs.
Franklin Heights Nursing and Rehab photos
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Building
Landscaping, Building, Trees, Flag, and Sidewalk
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Skilled Nursing Facility
El Paso International (10 miles away)
Fully furnished private apartments with private baths, restaurant-style dining, 24/7 supervision, and transportation.
Seniors and Modern Transportation: Exploring Uber, Lyft, and Other Ride-Hailing Options
Comprehensive Guide to Qualifying for Home Health Care Services
Powerful Realities of Elder Abuse and the Most Effective Ways to Report It