Scarborough I in Crawford, TX

Pros

• Clark Auction is described as one of the best auction companies in Texas, with a top-flight staff.
• Their terms are straightforward and buyer premiums are very reasonable.
• The staff are friendly, helpful, and honest.
• The online and in-person auction experiences are easy to navigate and enjoyable.
• The facility is large, well-organized, and state-of-the-art.
• Robbie and his crew are amazing to work with and go above and beyond for customers.
• The company is easy to deal with and highly recommended.
• They consistently earn praise and trust from buyers and sellers.

Cons

• The auction company is terrible at loading out, causing several-hour waits.
• They never answer their phone and are hard to contact.
• Shipping took entirely too long.
• The website sucks.
• They advertised 10 ft sheet metal that was actually 9 ft 10 in.
• The bidding system had issues, allowing bids to be outbid at the last minute and creating a scam-like experience.
• They will not sell to the highest bidder, listing items as no reserve while selling to the top bidder.
• They need more loaders; there was only one loader for a large online turnout.
• They have had buyers back out after winning and let them walk, which some say is against state law.
• There are multiple TDLR and BBB complaints and warnings to be wary of using the business.

Review

Scarborough I is best suited for buyers and consignors who prize scale, visibility, and a straightforward, vendor-friendly operating style. The community's reputation rests on a large, well-organized facility with significant on-site and online access, plus staff described as honest, helpful, and knowledgeable by many repeat clients. For families evaluating options, this means a market-rich environment where items and equipment are exposed to broad audiences, and where clear terms and responsive in-house teams can reduce friction in the sale or purchase process. It works particularly well for those who value a proven, high-volume operation over a boutique, low-traffic experience.

Those considering alternatives should note a few red flags that surface in the reviews. Potential buyers or sellers who require flawless communication and immaculate follow-through may want to look elsewhere. Several postings highlight difficulty reaching staff by phone, uneven responsiveness, and delays in loading out or shipping. Large sales can amplify these gaps, leaving some customers waiting hours for pickup or faced with bureaucratic friction that derails a smooth experience. If rapid, predictable service is non-negotiable, a smaller or more tightly run operation may deliver the reliability sought.

The strongest positives - organization, breadth of offerings, and staff temperament - often counterbalance the occasional service hiccup. The venue itself earns praise as "top flight" and "well organized," with a capable team that handles complex transactions and a wide range of merchandise with apparent competence. Buyers repeatedly note easy access to both online and in-person auctions, and consignors repeatedly credit the staff for helpful, straightforward assistance. When operations run smoothly, the load-out and settlement processes feel efficient and professional, which is a meaningful offset to the intermittent contact challenges that some customers report.

Importantly, the reviews show a pattern where responsive staff can turn a problematic moment into a positive outcome. Instances of invoices being corrected or issues resolved after direct outreach demonstrate that the team can act decisively when engaged. Even amid criticism, there are recurring themes of "great people," "honest handling," and a willingness to rectify problems quickly once contact is established. For families weighing a decision, this signals that coordination and issue resolution depend heavily on proactive communication and timely outreach from buyers, sellers, and the facility's staff.

From a practical decision-making perspective, Scarborough I presents a compelling option for those who want a robust ecosystem with broad market reach and a track record of professional handling. Prospective clients should plan for the realities of busy big-sale periods: anticipate longer load-out times, confirm shipping arrangements in writing, and verify the latest contact channels before attempting to resolve issues. If a seller requires exacting adherence to promised terms or a guaranteed, frictionless pickup, or if a buyer cannot tolerate sporadic phone access, it may be wise to compare alternatives that emphasize tighter customer-service guarantees or higher staffing levels on peak days.

In sum, Scarborough I functions best for buyers and sellers who can leverage a strong, experienced operation and who are comfortable navigating occasional communication and logistics delays. The combination of scale, transparency in terms, and capable staff generally delivers solid value, especially when staff are engaged promptly and issues are addressed decisively. For families seeking a more consistently rapid response, guaranteed loading accuracy, or more tightly managed every-step follow-through, exploring other auction houses or smaller, more focused venues may be the prudent move. In any case, a direct conversation with the team, plus a recent preview of the current inventory and a clear plan for pickup or shipping, will yield the clearest read on whether Scarborough I aligns with the family's priorities.

This part of Crawford, Texas offers a variety of amenities and services that could make it a desirable location for senior living. With easy access to transportation options such as the Waco Regional Airport and Avis Rent A Car, getting around the area is convenient. The proximity to several places of worship like Landmark Baptist Church and Harris Creek Baptist Church provides opportunities for spiritual fulfillment. Additionally, there are reputable physicians at facilities such as Kerry Irons MD and Texas Oncology-Waco nearby for any medical needs. Various dining options like Chuck's Pizza Pasta & Wings and Slim Chickens offer diverse choices for meals, while pharmacies like CVS Pharmacy and Walgreens ensure easy access to medications. Parks like Poage Park offer outdoor recreational opportunities, and cafes such as Starbucks provide spaces for socializing or relaxing. Overall, this part of Crawford presents a well-rounded community with essential services suitable for seniors looking for a comfortable living environment.

Transportation

• Texas Country Critters Taxidermy and Montogmery Processing (1.7 miles)
• Waco Regional Airport (ACT) (5.6 miles)
• Avis Rent A Car (5.6 miles)

Places of Worship

• Landmark Baptist Church (5.4 miles)
• Harris Creek Baptist Church (7.5 miles)
• First United Methodist Church of Waco (7.5 miles)
• First Baptist Church Of Woodway (8 miles)
• Crestview Church of Christ (8 miles)
• Glory Land Church (8.4 miles)
• Emmanuel United Anglican Church (8.7 miles)

Physicians

• Kerry Irons MD (6.6 miles)
• Texas Oncology-Waco (7 miles)
• Getterman Wellness Center (7.5 miles)
• Waco Orthopedic & Sports Medicine Clinic (7.5 miles)
• Waco Surgical Group (7.5 miles)
• Little-Schwab (7.5 miles)
• Waco Vision Source (7.7 miles)

Restaurants

• Chuck's Pizza Pasta & Wings (7.2 miles)
• Slim Chickens (7.9 miles)
• Panda Express (7.9 miles)
• Taco Bell (7.9 miles)
• Bahama Buck's (8 miles)
• Schmaltz's Sandwich Shop (8.1 miles)
• Brown House Cafe (8.1 miles)

Hospitals

• Ascension Medical Group Providence at Lake Shore (7.5 miles)
• Hillcrest Baptist Medical Center (8.4 miles)
• Hillcrest Baptist Medical Center (8.9 miles)

Pharmacies

• Omnicare (7.6 miles)
• Octapharma Plasma (7.8 miles)
• CVS Pharmacy (8.1 miles)
• Walgreens (8.1 miles)
• H-E-B Pharmacy (8.2 miles)
• H-E-B Pharmacy (8.2 miles)
• Advanced Pharmacy (8.4 miles)

Parks

• Poage Park (8 miles)
• Waco Mammoth National Monument (8.2 miles)
• Lovers Leap (8.7 miles)

Cafes

• Starbucks (8.1 miles)
• Native Sons Coffee Roasters (8.5 miles)

Theaters

• Regal Jewel & Screenx (8.8 miles)