701 East Houston, Cleveland, TX 77327
For more information about senior living options: (844) 490-3973
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They love doing this. This is their Lil chocolate-covered pretzel and strawberry business.
The reviewer cautions others not to use this company. Denise stopped answering calls, which the reviewer found rude and unprofessional. The staff did not answer calls from either the store or the customer's cell phone. The reviewer felt that continuing to call became a bother to Denise. Miss Renee did not understand the explanations given, indicating poor communication. The overall interaction is described as rude, unprofessional, and unsatisfactory. The reviewer notes the situation involved a deaf customer, implying inadequate accommodation.A small food business owner, who pours heart into a line of chocolate-covered pretzels and strawberries, also makes time to help people through a second job at a check-cashing store. It's clear from the message that this person loves what they do - "Love doing this" is the sentiment behind their craft - but a recent experience with a store employee support process left them feeling frustrated and disappointed. The situation centers on a request for a pay stub for an employee who needed it, a task that seemed simple in intent but became tangled in a communication snag and fragile expectations.
The narrator explains that they attempted to assist an employee who needed her paycheck stub. They reached out by phone and spoke with someone named Denise, who told them that the stub had been mailed out. The twist here is that the customer in question is deaf, which added a layer of complexity to the situation. The narrator's goal was to bridge the gap and make sure the employee could access the documentation she needed, but there was a misalignment in how the information was conveyed and understood. They describe trying to help Miss Renee, who apparently did not understand the explanations offered, which created a sense of disconnect right at the point of communication.
What followed was a noticeable change in the exchange: after the attempt to get clarity and assist further, the staff stopped answering calls. The narrator characterizes this sudden silence as rude and extremely unprofessional, a stark contrast to the helpful service they had hoped to receive. In their view, the failure to respond undermined the effort to resolve a straightforward administrative need. The sense that the problem could have been settled with a little persistence and clear communication faded as the calls went unanswered.
There is a personal inference tucked into the account: the narrator says they can only assume that their continued calling became a bother to Denise. That line captures a feeling that the persistence of the request - driven in part by the customer's deafness and the need for careful, accessible communication - was interpreted as harassment rather than as a legitimate request for service. The result was a breakdown in contact, with Denise not answering calls from both the narrator's store and the customer's cell phone. This absence of response magnified the frustration and left the underlying issue unresolved.
The experience is framed as a failure of professional courtesy and practical service, especially in a setting where clear communication is vital. The narrator's dual role - as a small business owner who seeks to support an employee and as a member of a service staff who understands the importance of timely payroll information - creates a sense of missed duty on the part of Denise and the other staff. The deaf customer's needs are highlighted as a central factor in the communication difficulty, underscoring the importance of accessible, responsive service in everyday transactions. Instead of a collaborative resolution, what emerged was a wall of silence that prevented even basic documentation from being shared or confirmed.
In the end, the narrator is left with a lasting impression of disappointment and a cautionary stance toward the service experience. The account reads as a plea for better communication practices, especially when dealing with accessibility challenges, and a reminder that quick, polite, and consistent responses can make a significant difference in resolving what should be routine tasks. The request to not use the company - begun with a blunt opening in the review - serves as a blunt closing note that mirrors the frustration of trying to help someone navigate an obstacle, only to be met with unreturned calls and a sense that the effort was undervalued. The takeaway is simple: clarity, patience, and dependable contact are essential to prevent small administrative issues from becoming sources of widespread dissatisfaction for everyday customers.
12 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Board and Care HomeBoard and care homes provide a smaller, more intimate setting for seniors who require assistance with daily tasks but do not need the level of care offered by a nursing home. They offer personalized care, meals, and social activities in a homelike environment, ensuring that seniors receive individualized attention and support in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The assisted living community in Cleveland, TX known as Feels Just Like Home offers a warm and inviting atmosphere for residents. With its board and care home setting, it provides personalized care services to meet the individual needs of each resident.
Residents at Feels Just Like Home can enjoy a variety of amenities including a spacious dining room where delicious meals are served, creating a sense of community during meal times. The community is fully furnished, ensuring that residents have everything they need for comfort and convenience. A beautiful garden and outdoor space also provide opportunities for relaxation and enjoying the outdoors.
Housekeeping services are provided to ensure that the community remains clean and tidy at all times. Residents can stay connected with loved ones through telephone access and Wi-Fi/high-speed internet.
The dedicated staff at Feels Just Like Home are trained to provide assistance with activities of daily living such as bathing, dressing, and transfers. They also coordinate with health care providers to ensure that residents receive the appropriate medical attention they may require. For those with diabetes or special dietary restrictions, the community offers specialized meal options and diet management.
Transportation arrangements are available for medical appointments to help residents easily access healthcare services. Additionally, various nearby amenities contribute to the convenience of life at Feels Just Like Home, including two cafes, four pharmacies, 12 physicians, 20 restaurants, two transportation options, 12 places of worship, and four hospitals – all within close proximity.
With scheduled daily activities, residents have the opportunity to engage in socialization and enriching experiences within the community. Whether it's participating in group activities or enjoying nearby attractions, there is always something exciting happening at Feels Just Like Home.
Overall, Feels Just Like Home provides a comfortable and supportive environment for seniors in Cleveland, TX who require assistance with their daily needs while maintaining their independence and enjoying an active lifestyle.
Feels Just Like Home is located at 701 East Houston, Cleveland, TX 77327 in Polk County, Texas
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