304 Road 3430, Cleveland, TX 77327
For more information about senior living options: (844) 490-3973
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The staff at Cleveland Health Care Center are friendly, caring, and treat residents like family. Amanda is praised for going the extra mile, multitasking, and excellent communication. Tamara and Christine in admin are professional and provide a stress-free experience. Bailey and Christine in the front office are prompt and helpful with questions. The entertainment staff tailors activities to residents' interests, keeping them engaged. The facility is clean, well-maintained, and has a pleasant atmosphere and decor. Deborah, Judy, Pam, and Patricia are highlighted for exceptional, compassionate care. The center consistently delivers quality care and is highly recommended. The caregiving team supports rehab and mobility, with residents sometimes walking again. The overall environment is warm, welcoming, and respectful toward residents.
Melissa slammed her hand on the table and told them their service was no longer needed. Melissa claimed the residents were not behaving appropriately to others. Tamara labeled the staff as liars, undermining trust in the administration. Tamara refused to force Melissa to meet with them, blocking accountability. Promises about Medicaid were not fulfilled, resulting in the resident being shipped out and nearly lost at a public hospital. The staff allegedly did not tell the truth and suggested that Medicaid or SSI issues could trigger discharge. The facility was accused of minimum effort and being understaffed.Cleveland Health Care Center stands out in the stories of families and community visitors as a place where genuine care and heartfelt connection are felt by many, even as concerns surface about administration, communication, and policy. Across a broad mix of experiences, residents and their loved ones describe a setting that can be warm, welcoming, and responsive, while also revealing moments of frustration when expectations about scheduling, Medicaid, and formal processes clash with day-to-day caregiving.
A recurring thread among several accounts is the impact of activities and spiritual outreach offered by community groups. Lady Gems Ministries, for example, regularly visited residents to sing, pray, talk, and share time with them. The group recalls a shift in their schedule from 10 a.m. to 1 p.m. that triggered tension and questions about who directed the change and how the decision was communicated. They describe a confrontational moment with a staff member lasting the day's energy, followed by feelings of being labeled as disruptive and excluded from the calendar. These experiences left the ministry and some residents feeling sidelined, with assertions that the situation involved miscommunication and potential discrimination, as the ministry perceived that staff and some other residents were relaying false impressions about their behavior. In their view, efforts to address the issue through a meeting or camera review were not fully fulfilled, and the episode colored their sense of fairness and transparency in how visitors and programming are treated.
Beyond scheduling conflicts, the stories also reflect the complicated realities families face around Medicaid and funding. One account describes early optimism tied to promises of Medicaid approval after a spend-down, followed by delays and a disheartening outcome where a patient was still moved outside or not fully supported in the way hoped. The sentiment conveyed is one of hopeful beginnings giving way to disappointment when administrative timelines and financial constraints intersect with the goal of keeping a loved one in a familiar, supportive environment. These remarks underscore the fragile bridge between what families are told and what actually unfolds in practice, particularly when government processes and facility policies interact in sensitive ways.
Amid these tensions, many readers share glowing praise for the people delivering daily care. A substantial portion of the feedback centers on individual caregivers who consistently go above and beyond. Nurses, nursing assistants, memory care staff, and front-office personnel are repeatedly commended for their kindness, reliability, and responsiveness. Amanda, highlighted as a nurse who stands out for her dedication, multi-tasking ability, proactive communication, and attention to both routine needs and urgent questions, is singled out as exemplary. Other names pop up repeatedly: Martha as a compassionate helper; Deborah, described as an "angel" for her patient and family-centered approach; Judy and Pam as outstanding nurses who make families feel heard and supported; and Mr. Red in the kitchen for his warmth and skill. The front office team, including Bailey and Christine, earns thanks for promptness and helpfulness with everyday inquiries, while administrators like Tamara and Tamara's colleague Christine are noted for their professionalism and for shepherding a smooth, stress-free experience in many of the family stories.
The environment itself emerges as a notable strength. Several reviews emphasize a clean, well-maintained facility with a pleasant atmosphere. Families mention a consistently kind and pleasant staff culture where staff greet residents and families with warmth, and where the facility design - interior decor, holiday touches, and even outdoor landscaping - contributes to a sense of dignity and care. In particular, families with relatives in memory care or requiring rehabilitation recount staff who stay patient, communicative, and attentive to evolving needs, including moments of success like restoring a diabetes monitor or insulin delivery system to a resident when appropriate. The sensory environment - described as smelling pleasant in hallways and care areas - also figures into the overall impression of a well-tended place where residents can feel comfortable.
Several testimonials extend beyond individual interactions to reflect a broader sense of faith, family, and resilience. Some residents' families emphasize that the staff's approach makes them feel valued, not like a burden, and that the care team treats their loved ones as part of an extended family. This sense of relational warmth - from administrators to aides, from kitchen staff to clinicians - appears repeatedly as a hallmark of Cleveland Health Care Center's culture. Yet alongside these affirmations, there are cautious notes about consistency and communication. The same families who speak warmly about the day-to-day care and the personal touches also urge continued focus on transparent processes, timely responses to concerns, and sensitive handling of disputes involving visitors, scheduling, and discharge decisions.
Taken together, the narratives sketch a picture of a facility that many families trust for compassionate, capable care while acknowledging real tensions that merit attention. The center clearly hosts a loyal community of residents and families who praise the dedication of specific caregivers and the overall quality of care when it comes to daily needs, memory care, rehabilitation, and respectful interactions. They also remind leadership and staff that clear communication, fair treatment for all visiting groups, and a consistent, transparent approach to Medicaid and discharge practices are essential to sustaining the trust that families place in Cleveland Health Care Center. In short, it is a place of devoted care and genuine human connection, with opportunities to improve on communication, administration, and policy consistency to ensure every resident and visitor feels heard, respected, and well cared for.
8 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Board and Care HomeBoard and care homes provide a smaller, more intimate setting for seniors who require assistance with daily tasks but do not need the level of care offered by a nursing home. They offer personalized care, meals, and social activities in a homelike environment, ensuring that seniors receive individualized attention and support in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Country Haven Senior Care in Cleveland, TX is a board and care home that offers a warm and inviting environment for seniors who are in need of assisted living services. Our fully furnished facility provides all the comforts of home, including a dining room where residents can enjoy delicious meals prepared by our skilled staff.
At Country Haven Senior Care, we understand the importance of maintaining an active and social lifestyle. That's why we offer a range of daily activities to keep our residents engaged and entertained. In addition, our beautiful garden and outdoor spaces provide the perfect opportunity for residents to relax and enjoy nature.
Our dedicated team of caregivers are available around-the-clock to assist with activities of daily living such as bathing, dressing, and transfers. We also provide coordination with healthcare providers to ensure that all medical needs are met. Medication management is another crucial service we offer to ensure that each resident's medication regimen is followed accurately.
For those with specific dietary needs, our staff is trained in diabetes diets and can accommodate special dietary restrictions. We also offer transportation arrangements for medical appointments, ensuring that our residents have access to necessary healthcare services.
Country Haven Senior Care is conveniently located near various amenities such as cafes, pharmacies, physicians' offices, restaurants, places of worship, and hospitals. This allows our residents easy access to essential services and community engagement.
If you or your loved one are seeking a caring and supportive assisted living community in Cleveland, TX, look no further than Country Haven Senior Care. Our compassionate staff is ready to welcome you into our family-like environment where your comfort and well-being are our top priorities.
Country Haven Senior Care is located at 304 Road 3430, Cleveland, TX 77327 in Polk County, Texas
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