Shangri-La Care Home is a senior community in Austin, TX.
Information last verified:
14008 FM 969, Austin, TX 78724
For more information about senior living options: (866) 208-4318
4.6 from 54 reviews
5 stars
47
4 stars
1
3 stars
1
2 stars
3
1 stars
2
Overall Review of Shangri-La Care Home
common26 reviews mention this
Staff support feels personal
Residents and families repeatedly describe staff as caring and responsive.
Across many reviews, families say the team shows up with consistent kindness and support, including helping residents adjust and coordinating during move-ins or transitions. Several reviewers also mention frequent communication with families and making themselves available when questions come up. Even when a reviewer reports problems, they still describe staff members as willing to address issues.
common17 reviews mention this
Clean, well-kept environment
The facility’s cleanliness and upkeep are a frequent positive theme.
Many reviews highlight that the building looks clean and maintained, often describing it as bright, well cared for, and thoroughly cleaned. Some reviewers specifically note how nice rooms and common areas look during visits. A smaller number of reviews express the opposite concern, describing hygiene and cleanliness problems that should be addressed.
common8 reviews mention this
Food and dining stand out
Dining quality comes up often in both praise and complaints.
Several reviewers say the meals are good, with menu variety and positive experiences like family dinner events and live entertainment. Others discuss ongoing menu concerns, including complaints about what is served and how consistent it is. One negative review also ties food and supervision issues to broader care concerns, while the positive reviews frame dining as a comfort and routine residents enjoy.
differentiator3 reviews mention this
Memory care support for dementia
Memory care is mentioned as part of residents’ support here.
Multiple reviews reference memory care or dementia-related needs, describing how staff responded to behavioral changes and helped residents settle. One reviewer says their loved one improved after moving into memory care, while another describes a structured approach beyond a basic call system. At the same time, at least one review raises safety and communication concerns, reinforcing the importance of discussing day-to-day care expectations during a visit.
caveat5 reviews mention this
Care and communication problems cited
Some reviews raise concerns about staffing, supervision, and communication.
A cluster of reviews describes situations where residents were not monitored or communicated with appropriately, including missed updates and concerns around medication and incidents. Reviewers also mention being understaffed and needing persistence to get help, along with issues like unanswered call buttons or delays in follow-through. Separate negative comments also point to neglected needs and hygiene lapses, so it’s worth asking detailed questions about staffing coverage and how day-to-day care updates are handled.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes become a section.
Features
Types of Care
Board and Care Home
Transportation
Austin-Bergstrom International (6 miles away)
Nearby Places of Interest
Located in the southeastern part of Austin, Texas, this area offers a variety of amenities and conveniences for seniors looking to settle down. With several parks nearby such as Southeast Metropolitan Park and McKinney Falls State Park, there are plenty of opportunities for outdoor recreation and relaxation. For those who enjoy coffee shops and cafes, options like Houndstooth Coffee and Merit Coffee are within reach. Additionally, there are multiple pharmacies, physicians' offices, and hospitals in the vicinity including Dell Children's Medical Center and Family Medicine Austin for easy access to healthcare services. Places of worship such as Cameron Road Church of Christ provide spiritual support for seniors seeking a community connection. Overall, this part of Austin offers a balanced mix of recreational activities, healthcare facilities, and spiritual centers making it a desirable location for senior living.
Parks
Southeast Metropolitan Park (4.6 miles)
East Metropolitan Park (6.5 miles)
Bellingham Meadows Greenbelt (7.4 miles)
Mary Elizabeth Branch Park (7.9 miles)
Mueller Lake Park (8.1 miles)
Waterloo Park (9.2 miles)
McKinney Falls State Park (9.5 miles)
Cafes
Starbucks (5.1 miles)
Starbucks (7.1 miles)
Houndstooth Coffee (7.8 miles)
Fleet Coffee (7.8 miles)
Greater Goods Coffee Roasters (7.8 miles)
Lazarus Brewing (8.3 miles)
Merit Coffee (10.1 miles)
Transportation
Delta Sky Club (5.8 miles)
Austin Rental Car Facility (5.8 miles)
Austin Bergstrom International Airport (AUS) (5.9 miles)
Highland Metrorail Station (9.6 miles)
Restaurants
Jack In The Box (6 miles)
Tacodeli (6 miles)
Chokdee Thai Cuisine (6.5 miles)
De Nada Cantina (7.1 miles)
Sonic Drive-In (7.1 miles)
Waffle House (7.1 miles)
Taco Bell (7.1 miles)
Pharmacies
Walgreens (7 miles)
H-E-B Pharmacy (7.7 miles)
CVS Pharmacy (7.9 miles)
CVS Pharmacy (8.4 miles)
Walgreens (8.6 miles)
Walgreens (8.6 miles)
CVS Pharmacy (9.6 miles)
Physicians
Binh V. Pham, MD (7.4 miles)
Ayres Jennifer PhD Communitycare Southeast Health Wellness Center Austin (7.9 miles)
Swish Dental - Mueller Family (8 miles)
Family Medicine Austin (8.2 miles)
Dell Children’s Dermatology (8.3 miles)
People's Community Clinic (8.6 miles)
Community Care (8.9 miles)
Hospitals
Dell Children's Medical Center of Central Texas (8.2 miles)
Strictly Pediatrics Subspecialty Center (8.3 miles)
Emergency Room - Dell Seton Medical Center at The University of Texas (9.2 miles)
Home health care offers a range of clinical services provided in a patient's home, including nursing and therapy, tailored to individual needs, particularly for aging seniors with chronic conditions. This approach enhances patient independence, promotes better disease management, and utilizes technology for real-time monitoring while fostering collaboration among healthcare providers and family members.
Seniors benefit from ride-hailing services like Uber and Lyft, which provide convenient and accessible transportation options that promote independence and social engagement, while addressing mobility challenges. These platforms have adapted to meet senior needs with user-friendly features and safety measures, although costs can be a concern; community programs may help subsidize rides for older adults.
The guide outlines the eligibility criteria for home health care services, emphasizing clinical requirements, insurance options, and application processes. It distinguishes between Medicare's strict and Medicaid's flexible qualifications while addressing challenges families may face in securing necessary care at home.
Shangri-La Care Home photos
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Board and Care Home
Austin-Bergstrom International (6 miles away)
Private bathrooms, wheelchair accessibility, and specialized care (diabetic, high acuity, incontinence) with on-site activities.
Home Health Care Demystified: A Comprehensive Guide for Families and Caregivers
Seniors and Modern Transportation: Exploring Uber, Lyft, and Other Ride-Hailing Options
Comprehensive Guide to Qualifying for Home Health Care Services